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Epygi QUADRO2X Administrator's Manual

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Quadro Manual II: Administrator's Guide
Edition 1, June 2013
SW Release 5.3.23 and higher

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  • Page 1 Quadro Manual II: Administrator's Guide Edition 1, June 2013 SW Release 5.3.23 and higher...

  • Page 2: Table Of Contents

    Pickup Group Extension Settings ..........................49 Call Park Extension Settings ............................. 50 Paging Group Extension Settings ..........................52 Recording Box Extension Settings ..........................54 Attendant Extension Settings ............................. 56 Extension Codecs ..............................62 Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 3 Dynamic DNS Settings .............................. 124 Firewall and NAT..............................125 Advanced Firewall Settings ............................. 125 Filtering Rules ................................ 126 Service Pool ............................... 127 IP Pool ................................128 IDS Log ................................130 Network Menu ................................131 Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 4 Extension Settings ..............................147 Appendix: Software License Agreement ....................149 Manual III: see Extension User's Guide Describes detailed the menus available for extension users and includes further all call codes at a glance. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 5: Manual Ii: Administrator's Guide

    Manual-I: Installation Guide gives step-by-step instructions to provision the Quadro IP PBX and configure the phone extensions with the Epygi SIP Server. After successfully configuring the Quadro IP PBX, users will be able to make SIP phone calls to remote Quadro devices, make local calls to the PSTN and access the Internet from devices connected to the LAN.

  • Page 6: Quadro's Graphical Interface

    Quadro's firmware and of its boot loader is also available here. The idle session timeout is set to 20 minutes. If no action is performed during that time, user will be automatically moved to the Login page and will be requested to login again. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 7: Recurrent Buttons

    - a specified user from any SIP server services. To use “*” and “?” alone (as non wildcard characters), use “\*” • *@* - any user from any SIP server and “\?” correspondingly. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 8: Administrator's Menus

    Please Note: It is strongly recommended to leave the factory default settings if their meanings are not fully clear to the administrator. Fig. II-3: System Configuration Wizard - Start page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 9 Dialing the digits inserted in this text field will provide the PSTN dial tone when dialed from the handset. Fig. II-6: System Configuration Wizard - Emergency Codes and PSTN Codes Settings page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 10: Internet Configuration Wizard

    The Min Data Rate text field requires the amount of upstream bandwidth that ought to remain for data applications even if voice applications use the entire available upstream bandwidth. The value selected here needs to be smaller than the upstream bandwidth and is measured in kbit/s. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 11: Needed Bandwidth For Ip Calls

    The bandwidth required by an IP call depends on the codecs used and these specifications are listed in the tables below: Required Bandwidth for Standard Packets: Packet Needed bandwidth in kbit/s using the Codecs: Size in G.711u/G.711 iLBC- G.726-16 G.726-24 G.726-32 G.726-40 G.729a G.722 G.722.1 msec. 13.33 Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 12: System Security Management

    Quadros weaknesses relative to the selected Security Level. The warnings may vary depending on the selected global Security Level. The Security Audit will detect the security related configuration issues in Firewall, IDS, IP Line passwords, Call Routing and extension settings. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 13 SIP messages from the Quadro SIP cash after defined timeout (default timeout value of “Discard SIP messages from IP address for” service is 32 seconds). Fig. II-13: Quadro SIP IDS Settings page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 14: Status

    The selection of these links will open a new window with a table of network traffic statistics on the following selected interfaces: Fig. II-16: Quadro Status Network Status page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 15 LAN - Local Area Network (LAN) events only When Show also as readable values checkbox is selected, an additional table with statistics values will be displayed on the next page. Fig. II-17: Transfer Statistics page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 16: Lines Status

    The Lines Status table displayed for FXS and IP lines includes a group of static and dynamic parameters. Static parameters are always displayed. Dynamic parameters only appear when an event takes place on the extension. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 17 This allows administrator to view the status and to be notified about services running on Quadro for every line. The services are designed links that guide administrator corresponding service page of the selected user. Fig. II-20: Quadro Status - Lines Status Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 18 • Called Party - this parameter appears when a call is placed and indicates the destination address • Call Duration - current call duration (in seconds) Fig. II-24: Lines Status page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 19: Memory Status

    Link refers to the Upload Universal Extension Recordings page where universal extension system messages may be uploaded. Call Statistics shows the current number of calls with recorded statistic entries. Fig. II-27: Memory Status page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 20: Hardware Status

    Subscriptions are events originated by IP phones when watching other extensions or SLAs on the Quadro and when monitoring voice mailbox for new received voice mails. Fig. II-30: SIP Registration Status page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 21: License Status

    The rule with the longest subnet (smallest IP range) will take effect when having two or more IP Static routing rules Fig. II-33: Add IP Static Routing page with the coinciding subnets. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 22 Enter the destination IP address and subnet mask in the Route To text fields. Use the IP-Clip button to select a previously entered IP address. Enter the router IP address into the Via IP Address text fields. Press the Save button to make the static route with these settings. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 23: Configuration Management

    This selection enables the following fields to be inserted: Fig. II-39 Configuration Management page The Server Name requires the IP address or the host name of the remote server. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 24: Legible Configuration Management

    Configuration Settings, Telephony General Settings and Extension Settings. Each of these groups refer to all CGIs characterized by the selected criteria, e.g. Internet Connection Settings group contains all parameters on the CGIs related to the networking and WAN configuration. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 25: Events

    The warning link, (which leads directly to the System Events page) will disappear from the management pages if the administrator has marked all new events as “read”. Fig. II-42 Event Warning on the Main Menu page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 26 Disable LED switches off the flashing LED (if applicable) on the board. An LED notification may appear (depending on the notification type given) in the page Events page when a new event occurs. Fig. II-43: System Events list Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 27 LED will start flashing after a delay. • Send Mail – an e-mail notification about the new event on the Quadro will be sent to the e-mail address specified in the Mail Settings page. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 28: Time/Date Settings

    Polling Interval indicates the time interval for the periodical synchronization between the timeserver and Quadro. It counts Fig. II-47: Add NTP Server page in hours. Attention: Time/Date Settings will be reset if Quadro has lost power. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 29: Mail Settings

    Clickatell – this selection allows to use a pre-defined SMS gateway. Selection enables the API ID text field which indicates a Clicatell specific parameter obtained from the server and should match on both sides. • Custom – this selection allows to use a custom SMS gateway. Selection requires following parameters to be inserted: Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 30: Firmware Update

    Firmware Update This window allows updating the software of Quadro by installing new firmware (image). Users registered at Epygi will receive a notice when new firmware is available and will be able to download it from the Epygi Technical Support WEB page.

  • Page 31: Automatic Firmware Update

    Independent on the selected server type, there should be an “auto-update” folder in the root directory of the server. Quadro will check for any new firmware in that specific folder only. Besides the firmware *.bin file, the “auto-update” folder should contain supplementary file(s) to point to the correct firmware file. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 32: Networking Tools

    The detailed instructions on the functionality of automatic firmware update as well as server configuration are described in the “Automatic Firmware Update” document which you can find at the Epygi Web support portal. This page consists of the following components: The Enable Automatically Firmware Update checkbox selection enables the automatic firmware update service on the Quadro.

  • Page 33: Snmp Settings

    Fig. II-56: Global SNMP Settings page successful SNMP management. The Service Restart button restarts the SNMP sub-system on the Quadro. Restarting the SNMP sub-system is recommended if it does not respond to a SNMP manager's requests. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 34: Diagnostics

    If you use a USB flash memory not supported by the Quadro, the system will inform you about that and you may still continue using that USB flash memory at your own risk. The list of USB flash memories supported and tested with the Quadro is posted on the Epygi’s Web download portal.

  • Page 35: System Logs

    Technical Support. The Download all Logs button is used to download all logs to the local PC as a *.tar archive file. These logs can then be used by the Epygi Technical Support Office to determine the problem that has occurred on your Quadro.

  • Page 36: Automatic Provisioning

    3pcc Support - enables Third Party Call Control feature on the Quadro. The feature allows the call controlling applications running on a user PC to remotely initiate and handle calls on the Quadro and to subscribe for certain event notifications from the Quadro. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 37: Upload Language Pack

    16 IP lines support. The feature key inserted once will activate additional 16 IP lines. The feature key inserted twice will activate additional 32 IP lines. On Quadro2x models, this feature allows to activate 8 IP lines support with a single key. •...

  • Page 38: Update Languages For Ip Phones

    Select one of the available users in the table by toggling the corresponding checkbox and press Change Password to Fig. II-68: Users page at User Rights Management open the corresponding page. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 39 GUI pages is displayed. Select the user in the table and press Edit to manage the permission for the corresponding user. Fig. II-71: Roles page at User Rights Management Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 40 When access to a certain GUI page is denied for a user, the “You are not authorized to access this page!” warning message will be displayed. Fig. II-72: Edit Roles page at User Rights Management Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 41: Users Menu

    Quadro2x has two available lines and up to two active extensions can be established. Quadro4x has four available lines and up to four active extensions can be established. Quadro16x has sixteen available lines and up to sixteen active extensions can be established.
  • Page 42 The Type drop down list is used to select the type of the extension (User Extension, Pickup Group, Call Park, Paging Group, Recording Box or Attendant) to be created (for details see below). Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 43: User Extension Settings

    Extensions cannot be detached from the line if the SIP Remote Extension service is enabled on it. To detach the extension from the line, disable the SIP Remote Extension service on the extension first. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 44 Call Intercept service calls are not displayed in Active Calls table on the Administrator’s Main Page, nor are registered in the Call Statistics. Fig. II-81: Call Intercept Access List - Add Entry Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 45 If the SIP server port is not specified, Quadro will access the SIP server through the default port 5060. Fig. II-84: Extensions Management - Edit Entry – SIP Settings page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 46 If you are unable to define a strong password, press Choose Generated Password to use one of system defined strong passwords. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 47 This will avoid the caller to wait in the queue for too long. This checkbox selection enables the following components: Fig. II-87: Extensions Management - Edit Entry – Call Queue Settings page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 48 This selection also allows you to manipulate with the Voice Mail Configuration Wizard used by the extension’s user to setup personal settings (the password, the voice mail greeting message and the user’s name for Extensions Directory) from the handset. By default, the Voice Mail Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 49 By choosing the Use External Voice Mail option, some internal voice mailbox services may become unavailable. Instead, the services of the external voice mail server will become available to the user. Please consult with the external voice mail server administrator before enabling this option. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 50: Pickup Group Extension Settings

    Extension Password field, the “Incorrect Password confirm” error message will appear. Fig. II-90: Extensions Management - Edit Entry – General Settings for pickup extension page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 51: Call Park Extension Settings

    Park Access List and Retrieve Access List pages. The SIP Settings and Advanced SIP Settings pages are the same as for the regular extensions (see User Extension Settings). 1. General Settings (for call park extension) This group requires personal extension information and has the following components: Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 52 (independent on whether it is a PBX number, SIP address or PSTN number) will be passed through Call Routing Table. Fig. II-97: Extensions Management - Edit Entry – Retrieve Access List for call park extension Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 53: Paging Group Extension Settings

    For Paging Group extensions, Extensions Management - Edit Entry page consists of General Settings, SIP Settings and Advanced SIP Settings pages. The SIP Settings and Advanced SIP Settings pages are the same as for the regular extensions (see User Extension Settings), while General Settings page has a different content: Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 54 The Action drop down list is used to select the defined user’s permissions (allow or deny) to use the Paging Group service for the extensions included in the Paging Group table. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 55: Recording Box Extension Settings

    The Download Recording Announcement Message link is used to download the message file to the PC and opens the file-chooser window where the saving location may be specified. The Remove Recording Announcement Message link is used to restore the default recording announcement message. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 56 The Go to Recording Box link moves to the recording box of the corresponding extension’s Recording Box where all recorded calls are locally stored. The Recording Box is also accessible from Extensions Management table, by clicking on the corresponding Recording Box extension. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 57: Attendant Extension Settings

    The Send AA Digits to Routing Table checkbox selection switches the Auto Attendant to the routing mode. Any inserted digits on the Auto Attendant prompt will be passed through the Routing Table on the Quadro. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 58 Download Welcome Message link is used to download the message file to the PC and opens the file-chooser window where the saving location may be specified. The Remove Welcome Message link is used to restore the default welcome message. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 59 Fig. II-107: Upload Custom Voice Messages page The Customized Scenario radio button (available only for Quadro2x, Quadro2xi) selection allows you to switch the Attendant to the customized Attendant scenario. The Customized Scenario radio button selection enables the following components: •...
  • Page 60 When the caller selects the option configured in Fig. II-109: Main menu – Add Option – Edit Scenario page the Option drop down list, this message will be played once before the Action will be activated. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 61 An attempt was made to call a number not matching with any "Destination Number Pattern" in the Call Routing table. Attention: If a file with the same name is uploaded for other options, the previous file will be replaced. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 62 The system also prevents uploading if there is not enough memory available for the corresponding extension. This will cause the “You do not have enough space” warning message to appear. Browse opens the file chooser window to browse for a new announcement. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 63: Extension Codecs

    Secure RTP Settings are used to configure secure voice over IP communication on the Quadro. The SRTP Policy drop down list is used to select the secure IP connection policy. For IP phones, the following options are available: • Make and accept only secure calls - only the secure calls will be generated and accepted. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 64: Call Park And Directed Call Park Services

    The parked call will be disconnected if an incorrect password has been inserted and authentication has been rejected. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 65: Recording Box

    Select the Delete button. Confirm the deletion with Yes. The selected recordings will be deleted. To abort the deletion and keep the recordings in the inbox, select Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 66: Upload Universal Extension Recordings

    Add Multiple Extensions The Add Multiple Extensions is used to add multiple extensions to the Extensions Management table at once. The page consists of the following components: Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 67: Receptionist Management

    Grandstream GXP 2110 • • Aastra 480iCT Grandstream GXP 2120 • • Polycom SoundPoint IP 650 Yealink SIP T-28P • • snom 190 Yealink SIP T-26P • • snom 200 Epygi QCM Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 68 Quadro. This page contains the list of configured receptionists with information about the attached IP lines and watched extensions. Fig. II-118: Receptionist Management page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 69 Configuration Wizard – Hardware Modules page contains a number of drop down lists to select the types of the expansion modules and the sequence in which they are connected to the IP phone. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 70 Reboot is needed for a proper functionality of the IP phone. However, if you wish to reboot the IP phone later, leave this checkbox unselected. Fig. II-124: Receptionist Phone Configuration Wizard – Summary page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 71: Extensions Directory

    Call Relay Menu of the Auto Attendant, etc. Each record in the table has an assigned checkbox. The checkbox is used to edit or delete the corresponding record. Fig. II-127: Authorized Phones Database Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 72: Call Back Services

    Quadro's Auto Attendant or through its Call Relay menu to the third party SIP or PSTN destination. Two types of Call Back services are available on the Quadro: Pre-configured Call Back and Remote Call Back Configuration. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 73 In case of PSTN call back at least one PSTN line must be available on the Quadro. There must be network connectivity and the destination must be reachable. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 74: Telephony Menu

    When the number of Call Statistics entries exceeds the numbers specified in the Statistics Settings page, the oldest entries are being automatically deleted. In order to keep the call statistics entries safe, Quadro allows you to configure an automatic download service of the call statistics. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 75 The Call Statistics - Successful Calls, Missed Calls and Unsuccessful Outgoing Calls pages consist of the general information on successful, missed and unsuccessful calls, search fields and the calls table. The search components are as follows: Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 76 Enter the desired criteria fields. Press the Filter button to search the call reports within the Call Statistics table. Please Note: To return to the complete Statistics Table, clear all search criteria and press Filter. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 77: Rtp Statistics

    In the first case, RTP statistics will be logged if remote extension or IP line user is calling locally to the Quadro’s extension or auto attendant. The Configure Call Quality Event Notification link leads to the Configure Call Quality Event Notification page where call quality control notification specifics can be configured. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 78: Fax Statistics

    DNS 2 text fields. At the least, a primary DNS server should be inserted. The SIP Timers radio button group is used to define the timeouts of the SIP messages retransmission. Fig. II-137: SIP Settings page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 79: Host Aliases For Sip

    Edit opens the Edit RTP Settings page where the codec settings can be modified. To use Edit, only one codec may be selected at a time, otherwise the “One record should be selected” error message appears. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 80: Nat Traversal Settings

    The NAT Traversal Settings page is divided into separate pages used to configure General NAT settings, SIP NAT parameters, RTP and STUN parameters for NAT and a page where the NAT Exclusion table may be filled. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 81 Only odd numbers are allowed. Please Note: RTP/RTCP Mapped Port ranges should be greater than or equal to the RTP/RTCP port ranges defined on the Settings page. Fig. II-144: RTP Parameters page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 82 Specify an IP Address and its Subnet Mask in the corresponding text fields. Press Save on the Add Entry page to add the selected IP range to the NAT Exclusion Table list. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 83: Line Settings

    Fig. II-148: Line Settings Page When pressing on the line number under the Available Lines column the Onboard Line Settings page specific for the current line is opened and offers the following input options: Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 84: Information On The Caller Id System

    The DTMF standard supports caller ID indication only if the phone handset is on-hook (phone is free and ready to accept calls). This standard also has caller ID notification conditions but they are non-configurable. Caller ID notification in DTMF can show only one line of identifiable parameters on Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 85: Ip Line Settings

    Quadro (for example, call hold, waiting, transfer, etc). 8 IP Lines are available on the Quadro2x, 30 IP Lines are available on the Quadro4x and 18 IP Lines are available on Quadro16x. The IP Lines Settings page displays a table with the available IP lines on the Quadro. Entering the feature key in the...
  • Page 86 This link only works from the LAN side of the Quadro, i.e. when the Quadro’s GUI is accessed from a PC located in the Quadro’s LAN. If you wish to connect the SIP phone’s GUI through the WAN, an appropriate Incoming Traffic/Port Forwarding Filtering Rules should be added on the Quadro. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 87: Supported Sip Phones

    LineInfo - gets the IP line information from the Quadro. • CallBlk - blocks the last caller. Fig. II-152: Programmable Keys Configuration page (the preview is individual for different IP phone model) Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 88: Manage Ip Phones Templates

    IP Phone and the DND service of the Quadro for the corresponding extension will be activated when enabling the DND service from IP Phone. This option is recommended. When keyeventF_DND is selected only DND service of the phone will be activated when enabling the DND. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 89: Ip Phones Logo

    Quadro IP PBX, you should first deactivate the IP line from the IP Line Settings page to use it in the FXS Gateway Fig. II-157: FXS Gateway Management Wizard – page 1 Configuration Wizard. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 90: Loopback Settings

    IP line but it still can handle calls (using Call Forwarding, Many Extension Ringing, Hunt Grouping, etc. services) and voice mails according to the supplementary service configured on that virtual extension. The phone becomes no more assigned to your extension and is now available for other users to login and use it. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 91: Fxo Settings

    The FXO Settings are used to configure the FXO support that allows Quadro to connect to other PBXs or analog telephone lines. The number of available FXO ports is dependent on the type of your Quadro. Quadro2x has only one FXO port available. Quadro4x has two FXO ports available.

  • Page 92: Isdn Settings

    0. If needed, that value can be changed later in the Advanced Settings Fig. II-163: ISDN Wizard – ISDN Settings page of ISDN Wizard. PTMP (Point to Multi Point) Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 93 Advanced Settings checkbox is selected on the previous page of the wizard. This page contains the following components: ISDN L2 Timers: • Excessive Ack. Delay T200 configures the period in milliseconds (numeric values from 500 to 9999) between the transmitted signaling packet and its acknowledgement received. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 94 Independent on the value in this field, Sending Complete Information element and the pound sign always results in call establishment. The Generate Progress tone on IP checkbox selection will generate the progress tone to IP. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 95 Receive Not Ready displays the number of controlling packets in case of inability to accept calls by destination. SABME shows the number packets upon connection establishment. Fig. II-167: ISDN Trunk Status page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 96: External Pstn Gateways

    Fig. II-169: External PSTN Gateways – Authorization Parameters page To use the shared remote PSTN lines Enable the Use PSTN lines of the other device checkbox. Press Save to apply the selection. Enter the Authorization Parameters page. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 97: Gain Control

    Tunnels to Slave Devices table needs to be configured. The link Tunnels to Slave Devices moves you to the page where a list of slave devices needs to be defined. Fig. II-171: SIP Tunnel Settings page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 98 The Registration State field displays information whether the slave device is registered on the master or not. The Registration Date/Time field displays the time and the date of last registration on the master’s device. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 99: Call Routing

    Users List in the Call Routing table. The Users List page contains a list of authorized users defined from the Local AAA Table and gives the option to enable/disable authentication of each user for a particular route. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 100 PBX-Voicemail - calls directly to the voice mailbox of the local PBX extension • PBX-Intercom - local calls to PBX extensions with the request of Intercom service. • SIP – calls through a SIP server Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 101 Quadro. When this checkbox is selected, RTP streams between external users will be routed through Quadro. When the checkbox is not selected, RTP packets will move directly between peers. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 102 The Port ID selection is present for FXO and ISDN call types and contains FXO line numbers and ISDN trunks to manage the call routing. These settings are organized in different ways for FXO and ISDN call types and are described below. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 103 ID will be displayed on the called destination’s phone, otherwise the name inserted here will appear on the phone. This field is not available for PBX-Voicemail call type routing rules. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 104 Call Routing Table. This will increase or decrease the selected pattern’s priority. Pressing the button will open the page where a row number should be specified together with the position the selected entry is to be placed (before or after the defined row). Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 105: Local Aaa Table

    Delete removes the selected local AAA entry from the Local AAA Table. Select all selects all records of the table. Inverse selection inverses the current selection (if no records are selected, clicking on inverse selection will select all records). Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 106: Global Speed Dial Directory

    Allowed Characters and Wildcards The following is the set of characters and wildcards allowed in the Pattern and Source Number Pattern text fields of the Call Routing Wizard: Characters: 0…9 a…z Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 107: Best Matching Algorithm

    Call Routing table. Used to indicate the full SIP address (example: 20233@sip.epygi.com). This pattern is mainly used to call back users registered on the SIP server different from the one where the called party is registered.
  • Page 108 Step 1: The list is split into two groups separating the patterns with “*” from those without (Criterion 1). The patterns with “*” form a group with a lower priority and are pushed back to the end of the list. Criterion 1 Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 109 {11-15}3* *2*1 *2*1 [1-3]* [1-3]* The Best Matching Algorithm will stop after executing step 3 as no new sub-lists are formed. The resultant list of prioritized patterns will be the following: Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 110: Voip Carrier Wizard

    SIP server destination party it is registered on. The SIP Server Port text field requires the port number of the SIP server destination party it is registered on. Fig. II-188: VoIP Carrier Wizard - Page 2 Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 111: Radius Client Settings

    Retry Count list. The client can also forward requests to an alternate server(s) if the primary server is down or unreachable. An alternate server can be used after a number of failed tries to the primary server. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 112: Voice Mail Common Settings

    USB ports on the Quadro. Please Note: The external USB flash memory capability is not available for Quadro2x models, therefore the Voice Mail Common Settings page will only contain Recording Codec selection for Quadro2x models. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 113 Example: Voice mail received from $[VM_DISPNAME] $[VM_DATE] In this example, all email subjects will contain a static text "Voice mail received from" following by the display name of the caller and the date voice mail is received. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 114: Dial Plan Settings

    The RTP Streaming Channels page consists of a table where RTP channels are listed. Add opens the Add Entry page where a new RTP channel can be added. Fig. II-194: RTP Streaming Channel page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 115: Call Recording Settings

    SIP - indicates that the calling or called party is located in SIP network external to Quadro. PSTN - indicates that the calling or called party is located in PSTN network external to Quadro. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 116 Inverse selection inverses the current selection (if no records are selected, clicking on inverse selection will select all records). Fig. II-198: Call Recording Settings – Add Entry page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 117: Internet Uplink Menu

    PPP interface. The Keep Connection alive checkbox enables keeping the connection alive by sending control packets dedicated for the link state verification. Fig. II-201: PPP Dial Settings page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 118: Advanced Ppp Settings

    An IPSec connection includes authentication and encryption to protect data integrity and confidentiality. VPNs are “virtual” in the sense that individuals can use the public Internet as a means of securely accessing an internal network. Once the IPSec connection is established, users have Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 119 If the text field is not filled in, the error message otherwise an error will occur “Error: Incorrect connection name” will appear. Please Note: The input in the Connection Name field should only be in Latin characters, otherwise an error occurs and IPSec connection cannot be created. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 120 Shared Secret is a type of password consisting of any characters that both of the IPSec Connection partners must know. The authentication will be done with this shared secret. All encryption functions below will remain concealed. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 121 Connection tunnels distinct. A security association (SA) is defined by destination, protocol and SPI. Without the SPI, connections to the same gateway using the same protocol cannot be distinguished. Fig. II-208: IPSec Connection Wizard - Manual Keying Settings page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 122 IP. Therefore, if IP is the original protocol, IP packets ride as encrypted messages inside PPTP packets running over IP. PPTP is based on point-to-point protocol (PPP) and the Generic Routing Encapsulation (GRE) protocol. Encryption is performed by Microsoft's Point-to-Point Encryption (MPPE), which is based on RC4. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 123 Connection Type drop down list allows to select the type of the connection (PPTP or L2TP). Fig. II-212: PPTP/L2TP Connection Wizard – Page 1 Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 124 L2TP server; others will be assigned to the clients. The L2TP server subnet should be different from the PPTP server subnet, otherwise a corresponding error message will appear. Fig. II-215: L2TPServer Configuration page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 125: Dynamic Dns Settings

    Custom HTTP GET Request radio button and enter the appropriate value into the URL text field. The selection enables the following optional settings: The URL text field requires the complete request to be sent to the DynDNS server. Normally it has the following format: http://www.server.domain:port/scriptpath/scriptname?param1=value1&param2=value2 Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 126: Firewall And Nat

    The Fool Portscanner checkbox selection prohibits Quadro portscanning from its WAN. As a reply to a Portscanning operation, "network unreachable" or "host unreachable" feedback messages Fig. II-218: Advanced Firewall Settings page will be sent. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 127: Filtering Rules

    Forward to IP requires the destination IP address where traffic should be transferred to if it comes from the restricted host. The IP address defined in this field will be ignored for blocked action of the Incoming Traffic/Port Forwarding rule. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 128: Service Pool

    Add New Service page. To operate with Edit only one record may be selected, otherwise the error message “One row must be selected” will appear. Fig. II-221: Service Pool page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 129: Ip Pool

    Clicking on the Group name will display an IP Pool Group Configuration page with the Members list for the current group. Fig. II-224: IP Pool configuration – Add Group page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 130 Check the one or more checkboxes of the corresponding groups that should be deleted from the groups table. Press Select all if all groups should be deleted. Press the Delete button on the IP Pool Configuration page. Confirm the deletion by pressing on Yes or cancel the deletion by pressing on No. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 131: Ids Log

    The table contains a Status row that has the value New if the entry is still unread or that is empty if the entry has already been read. Fig. II-228: IDS issue detailed preview Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 132: Network Menu

    DNS server on the Quadro. The table on this page lists aliases for each of the device in the Quadro’s LAN to be resolves through the DNS server. Fig. II-232: DNS Server Settings page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 133: Dhcp Server Settings

    The DHCP Advanced Settings link leads to the page where the advanced options of the Quadro's DHCP server can be configured. The page is used to modify the advanced options of the Quadro’s DHCP server. It contains a table where a list of default DHCP server options is already defined. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 134 Lease End - date and time when the leased IP address has been or Fig. II-237: DHCP Leases page for LAN interface will be deactivated. Binding State – indicates the state of the DHCP lease. Hostname - hostname, provided by the host itself. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 135: Registration Form

    Remind me later hides the registration notification in the Quadro through System Configuration Wizard Internet Configuration Wizard until the next administrating activities. Fig. II-238: Device Registration page Don’t remind me more hides the registration notification forever. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 136: Administrator's Additional Features

    This voice mail profile can be saved as "ForPBX" and its name should be defined in the routing rule responsible for Fig. II-240: Voice Mail Settings for the Administrator PBX calls distribution to the local extensions. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 137 • Remove Fax On Send removes the fax attachment from the user mailbox after sending it to the email recipient(s). Fig. II-243: Voice Mail Profiles – Edit Entry page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 138 Optionally, greeting file can be recorded from the phone handset (see Feature Codes). The Browse button helps to choose the desired greeting file that should be in PCMU (CCITT u-law, 8 kHz, 8 bit Mono) wave format. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 139: Logout

    This option is used to close the session between the user PC and Quadro and to leave the Quadro Web Management or to enter the management with another login. By selecting the Logout button, the startup page will be displayed and the user needs to login again. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 140: Appendix: Pbx Services For Quadro's Administrator

    Recording or Recording or Playback Playback Playback Outgoing Playback Playback Find Incoming Greeting Blocking Name Out of Office Me/Follow Blocking Message Message Message Message Me Welcome Message Message  Administrator’s Logout Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 141: Appendix: Extension User's Welcome Page

    LOCAL PHONE LINES The Quadro2x offers 1 external phone line, Quadro4x offer 2 external phone lines, Quadro16x offers 4 external phone lines. They are: <1. local phone line>...

  • Page 142: Appendix: System Default Values

    Check and notify – Every Day at 0:00. SNMP Settings Disabled. User Logging – enabled, Developer Logging – enabled, System Logs Settings Archived Logging – disabled, Comment – undefined, Remote Logging – disabled. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 143 Percentage of Total Memory for extensions 27-76 – 1%. Registration username and password - automatically generated, SIP server - empty, Extension Settings – SIP SIP Server port – 5060, Registration on SIP Server – disabled. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 144 Attendant 00 Settings – General FAX forwarding – enabled, Extension to forward – 14, (for Quadro4x and Quadro16x models) Show on Public Directory – enabled, Percentage of System Memory – 1%. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 145 NAT Traversal Settings Secondary STUN Server – undefined Secondary STUN Port - undefined Polling Interval: 1 hour Keep-alive interval: 120 seconds NAT IP checking interval: 300 seconds No entries in NAT Exclusion table Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 146 1-50 IP Lines attached to 27-76 extensions, IP lines 1-18 enabled, others disabled. All IP lines are in inactive mode. Disabled IP lines – displayed. FXS Lines Loopback Settings – Loopback is disabled for all FXS lines, Loopback timeout is 30. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 147 No connections. RSA Key Management - 1024 bit key defined PPTP Server Configuration IPSec, PPTP and L2TP Subnet – 172.31.1.0/24, Authentication - MSCHAPv2, MPEE 128 bit L2TP Server Configuration Subnet – 172.31.2.0/24. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 148: Extension Settings

    Group List No entries. Speed Calling No entries. Display Name – undefined, Account Settings User Password Protection – disabled both for incoming and outgoing calls, User’s Name for Extensions Directory – default, Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 149 Hold Music - Own Music, Music file – default. Disabled. Basic Services - Do Not Disturb Timeout - 30 min, Send Message to Caller – enabled. Basic Services - Hotline Disabled. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 150: Appendix: Software License Agreement

    License. Epygi Technologies, Ltd. (the "Licensor"), hereby grants to you a non-exclusive right to use the Quadro Operational Software program, the documentation for the software and such revisions for the software and documentation as the Licensor may make available to you from time to time (collectively, the "Licensed Materials").
  • Page 151 If you have any questions about this Agreement, please write to Epygi at 6900 North Dallas Parkway, Suite 850, Plano, Texas 75024 or call Epygi at (972) 692-1166.

This manual is also suitable for:

Quadro2xiQuadro4xQuadro4xiQuadro16xQuadro16xi

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