Epygi Quadro2x Administrator's Manual page 38

Quadro Baseline
The Enable checkbox activates the Call Queue functionality on
the extension.
The Call Queue Size text field requires the length of the call
queue. This is the maximum number of calls that will be
accepted into the queue and kept on hold while the extension
user is on a call. If a maximum number of calls are already held
in the call queue, the next incoming call will be disconnected.
Please Note: By configuring Call Queue size, Call Forwarding if
Busy and Voice Mail telephony services will not take effect on
the corresponding extension until the call queue is not filled.
These telephony services will affect only the calls out of the call
queue.
The Max Call Queue Appearance text field requires the
maximum number of active calls on the line. For example, if 1 is
configured in this field and the extension is in use, the next
incoming call will go to the call queue. If 2 is configured in this
field and extension is in use, the next incoming call alert will be
heard in the background (if Call Waiting service is enabled on
the corresponding extension) and the extension will hold the first
call to answer the second one or they can be joined for a call
conference. However, the next incoming call will again go to the
call queue.
Upload new call queue welcome message allows updating the active Call Queue welcome message (played when a caller joins the extension's
call queue), downloading it to the PC, or restoring the default one.
The Remove call queue welcome message functional link appears only when the custom call queue welcome message is already uploaded and is
used to remove it and restore the default call queue welcome message.
The Download call queue welcome message functional link appears only when the custom call queue welcome message is already uploaded and
is used to download it to PC and opens the file chooser window where the saving location can be specified.
Upload new call queue message allows updating the active call queue message (played when a caller is being held in the queue), downloading it
to the PC, or restoring the default one.
The Remove call queue message functional link appears only when the custom call queue message is already uploaded and is used to remove it
and restore the default call queue welcome message.
The Download call queue message functional link appears only when the custom call queue message is already uploaded and is used to download
it to PC and opens the file chooser window where the saving location can be specified.
Browse buttons open the file chooser window to browse for a new Call Queue welcome message file. The uploaded files should to be in PCMU
wave format, otherwise the system will prevent uploading it with the "Invalid audio file, or format is not supported" warning message. The system also
prevents uploading if there is not enough memory available for the corresponding extension, which will cause the "You do not have enough space"
warning message.
6. Voice Mailbox Settings
This group is used to configure voice mailbox storage and consists of a group of manipulation radio buttons to define the location where voice mails
will be collected.
•
Disable Voice Mail – disables the Voice Mail service for the corresponding extension. With this selection, the extension user will be unable to
reach their Voice Mail Settings, but will be able to access their Voice Mailbox and manage the existing voice mails.
•
Use Internal Voice Mail – enables the Voice Mail service for the corresponding extension and defines the Quadro's internal storage as a
location for the Voice Mails.
•
Use External Voice Mail – enables the Voice Mail service for the corresponding extension and is used to define a remote Voice Mail Server as
a location for the Voice Mails. In this case recorded voice mails will be collected on the remote server. Radio button selection enables a sub-
group of manipulation radio buttons:
Quadro2x, Quadro2xi; SW Version 4.0.x
Quadro2x Manual II: Administrator's Guide – Administrator's Graphical User Interface
Fig. II-64: Extensions Management - Edit Entry – Call Queue Settings page
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