Epygi Quadro 2x Extension User Manual
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Also See for Quadro 2x:
- Installation manual (56 pages) ,
- Brochure & specs (4 pages) ,
- Specifications (2 pages)
Related Manuals for Epygi Quadro 2x
Summary of Contents for Epygi Quadro 2x
- Page 1 Quadro Manual III: Extension User's Guide Edition 1 SW Release 3.0.32 and higher, August 2005 Quadro4x, 4xi, 4xa, 4xia, 4xs, 4xis, Quadro16x, 16xi, 16xa, 16xia, 16xs, 16xis; (SW Version 3.0.x)
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Page 2: Table Of Contents
Quadro Manual III: Extension User's Guide Table of Contents Manual I: see Installation Guide Step-by-step guide to install and configure Quadro. Manual II: see Administrator's Guide Describes detailed the menus available for administrators only and includes further all system default values at a glance. Manual III: Extension User's Guide About this Extension User's Guide ...................... - Page 3 Quadro Manual III: Extension User's Guide Hold Music ................................35 Do Not Disturb ...............................36 Hot Line Settings ..............................36 System Settings ................................37 Logout..................................37 Appendix: Glossary ..........................38 Quadro4x, 4xi, 4xa, 4xia, 4xs, 4xis, Quadro16x, 16xi, 16xa, 16xia, 16xs, 16xis; (SW Version 3.0.x)
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Page 4: Manual Iii: Extension User's Guide
Manual-I: Installation Guide gives step-by-step instructions to provision the Quadro IP PBX and configure the phone extensions with the Epygi SIP Server. After successfully configuring the Quadro IP PBX, a user will be able to make SIP phone calls to remote Quadro devices, make local calls to the PSTN and access the Internet from devices connected to the LAN. -
Page 5: Extension Users Welcome Page
If not, you may perhaps print this page and enter the needed information manually to use it as a memory aid. Welcome You are using a Quadro Voice Router made by Epygi Technologies, Ltd. This product incorporates SIPVoice™ Digital Signal Processing technology to send crystal clear voice around the globe without associated fees for long distance. -
Page 6: Quadro's Feature Codes
Quadro Manual III: Extension User's Guide Quadro's Feature Codes Quadro’s Feature Codes This chapter describes how Quadro’s feature codes allow the user to navigate through Quadro’s services with the help of a phone handset. These services are Establishing a Call, PBX Services and Voice Mail Services. Establishing a call To make a call, dial the Routing... -
Page 7: Voice Mail Services
Quadro Manual III: Extension User's Guide Quadro's Feature Codes Joining active lines to start a conference call Hold the first call ( ), make the second call (or receive a new one) and press to join both active lines together for the conference call. -
Page 8: Review System Messages
Quadro Manual III: Extension User's Guide Quadro's Feature Codes Send a Message or Leave a Reminder Dial Destination Number Leave a reminder Dial to mark the message as Urgent, or press Dial additional Destination Number pound to assign the Normal priority. Record a Message Record a Message Dial... -
Page 9: Administrator Login
Quadro Manual III: Extension User's Guide Quadro's Feature Codes Administrator Login At the moment, the administrator login allows only the modification of the auto attendant (AA) greetings: Administrator’s Login Auto Attendant Regular Greeting Auto Attendant Routing Greeting Dial Auto Attendant Extension Number (this dialing is required when multiple Attendant extensions exist on the Quadro,... -
Page 10: Quadro's Auto Attendant Services
Quadro Manual III: Extension User's Guide Quadro's Auto Attendant Services Quadro’s Auto Attendant Services Quadro’s Auto Attendant is addressed to provide remote access to the Quadro voice connectivity services. Specifically it supports remote connection to Quadro extensions, their mailboxes and making pass-through calls to other destinations. Remote access to the Quadro auto attendant is possible through IP and PSTN calls. - Page 11 Quadro's Auto Attendant Services Call Relay As the Quadro Auto Attendant is registered at Epygi’s SIP server by default, it may be used as a kind of private switching center, if the Auto Attendant is routed to the particular telephone line (FXO, ISDN or E1/T1) as a “default user”.
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Page 12: Call Codes Available In Auto Attendant
Quadro Manual III: Extension User's Guide Quadro's Auto Attendant Services Call Codes Available in Auto Attendant For external IP calls addressed to the Auto Attendant or incoming calls from mainline routed to the Auto Attendant or local by dialing the 2-digit attendant extension, following key combinations are available to access and manipulate within Auto Attendant services: Keys Incoming call to Auto Attendant Services or dial locally... -
Page 13: Quadro's Graphical Interface
Quadro Manual III: Extension User's Guide Quadro's Graphical Interface Quadro’s Graphical Interface Login Quadro configuration management may be accessed on two different levels: for users (extensions) and administrators. If you are an extension user, log in with the extension number and the password (if any) you got from your system administrator. The Quadro management offers two themes changing the pages’... -
Page 14: Recurrent Buttons
Quadro Manual III: Extension User's Guide Quadro's Graphical Interface Recurrent Buttons Button Description Button Description This button leads back to the previous This button leads back to the page you have page of a fixed sequence of pages (used been on before. mainly in wizards). -
Page 15: Extension User's Menus
Quadro Manual III: Extension User's Guide Quadro's Graphical Interface Extension User's Menus Voice Mail Fig. III-1 Voice Mail menu in Dynamo Theme Fig. III-2 Voice Mail menu in Plain Theme The Voice Mail Service provides a possibility to leave brief voice messages on the mailbox of an unavailable or busy Quadro extension. The caller hears a greeting message (configurable by the extension user) and a signal initiating the Voice Mail recording. - Page 16 Quadro Manual III: Extension User's Guide Extension User's Menus Instructions on accessing and navigating within the voice messages and Voice Mailbox Services via phone handset are described in the Feature Codes. Please Note: Playing a newly received voice mails (via handset or with the use of the Play button in this page) will bereave the “New” state of the voice mail.
- Page 17 Quadro Manual III: Extension User's Guide Extension User's Menus To Play a Voice Mail Click on the speaker icon of the corresponding voice message. Depending on you browser’s settings the .wav file will be played directly or an application will ask you to save the .wav file on the local PC. In the second case please specify the path and run the media file from the specified location to play it.
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Page 18: Voice Mail Settings
Quadro Manual III: Extension User's Guide Extension User's Menus Voice Mail Settings The Voice Mail Settings permits enabling the Voice Mail Service for the callers if the called extension is not available or does not answer. The voice mail system will get activated allowing the caller to leave a voice message. The page also provides information on the voice mailbox settings such as maximal mail message duration, voice mail indication method when a new voice mail arrives, various settings for the voice mailbox as well as a possibility to send voice mails via e-mail. - Page 19 Quadro Manual III: Extension User's Guide Extension User's Menus Voice Mail indication enables user notifications for new voice messages in the mailbox. The checkbox offers the following three types of voice mail indications: Lamp indication– depending on the phone type a blinking visual signal will announce a new voice mail. Tone indication –...
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Page 20: Group List
Quadro Manual III: Extension User's Guide Extension User's Menus Group List Group List allows to define Groups with the certain addresses inside. Groups will be used to send or forward voice messages (see Feature Codes) to the number of addresses simultaneously. Groups may consist of the variable number of PBX and SIP addresses. Group List page consists of a table, where all defined Group Keys and the addresses included in the group are listed. - Page 21 Quadro Manual III: Extension User's Guide Extension User's Menus Address List for the Group – Add Entry page consists of he following components: Call Type lists the available call types: • PBX - local calls between Quadro extensions and Auto Attendant •...
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Page 22: Your Extension
Quadro Manual III: Extension User's Guide Extension User's Menus Your Extension Fig.0-9 Your Extension menu in Dynamo theme Fig. III-10 Your Extension menu in Plain Theme Call Statistics The page Call Statistics allow collecting the call events and their parameters over the Quadro, i.e. incoming and outgoing calls reporting. It contains three tables and provides reports on successful, not successful and missed incoming and outgoing calls for the current extension only. -
Page 23: Speed Calling
Quadro Manual III: Extension User's Guide Extension User's Menus The Network Details column is present in the Successful Calls table only and provides brief information about the call quality and the codecs used to transmit and receive packets. Clicking on the successful call details will open RTP Statistics page where detailed information (Call Quality, Receive and Transmit Codecs, Number of Packets and Packet Sizes, Number of Received Lost Packets, Receive Jitter and Receive Maximum Delay) about the established call is provided. -
Page 24: Account Settings
Quadro Manual III: Extension User's Guide Extension User's Menus To Add a Speed Calling Code Press the Add button on the Speed Calling Settings page. The Speed Calling Settings-Add Entry page will appear in the browser window. Select the call type from the Call Type drop down list. Choose a Calling Code and enter the Description for the called party. -
Page 25: Call Handling
Quadro Manual III: Extension User's Guide Extension User's Menus The Change Password page requests the following information: Old Password requires the existing password for the extension access (this field is not displayed when the administrator updates the user's password from the User specific configuration page). -
Page 26: Supplementary Services
Quadro Manual III: Extension User's Guide Extension User's Menus Supplementary Services The Supplementary Services page provides a possibility to configure a set of telephony settings from the same page. Call Forwarding, Incoming and Outgoing Call Blocking Settings, Hiding Caller Information, Call Hunting, Many Extension Ringing and Distinctive Ringing settings are configurable from this page. - Page 27 Quadro Manual III: Extension User's Guide Extension User's Menus When clicking on the Address in the Supplementary Services table, the supplementary services configuration pages for the corresponding extension will be displayed. The Supplementary Services for Address page consists of two frames. In the left frame all supplementary services are listed.
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Page 28: Hiding Caller Information
Quadro Manual III: Extension User's Guide Extension User's Menus Hiding Caller Information Hiding Caller Information service is used to hide Quadro user information dependent upon the called destinations. When this service is activated Unknown or Anonymous (or something else, depending on the phone type) will be displayed on the called phone when the current user of Quadro makes outgoing calls to the selected destination. -
Page 29: Outgoing Call Blocking
Quadro Manual III: Extension User's Guide Extension User's Menus Outgoing Call Blocking Outgoing Call Blocking allows blocking unwanted outgoing calls for a Quadro extension towards the destination Address service is configured for. This page provides the necessary settings for the outgoing call blocking service. It indicates whether service is enabled for the particular caller and whether or not a custom message will be used to inform caller about the call being blocked. -
Page 30: Many Extensions Ringing
Quadro Manual III: Extension User's Guide Extension User's Menus Attention: By configuring the Call Hunting service, Forwarding and Many Extensions Ringing automatically will be disabled on the current extension. Selecting Enable Service activates the Call Hunting service on the current extension. The table displayed here lists the extensions to where the call must be consecutively duplicated in case of a call from the corresponding caller. - Page 31 Quadro Manual III: Extension User's Guide Extension User's Menus Selecting Enable Service activates the Many Extensions Ringing service on the current extension. The table displayed here lists all existing extensions on the Quadro. Any or all of the extensions can be enabled to participate in the Many Extensions Ringing for the selected extension.
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Page 32: Unconditional Call Forwarding
Quadro Manual III: Extension User's Guide Extension User's Menus Unconditional Call Forwarding Unconditional Call Forwarding is a service of Quadro that allows the automatic unconditional transfer of incoming calls to varying other destinations. Please Note: By setting up the unconditional forwarding service, Many Extension Ringing will be disabled automatically. Enable Service checkbox... -
Page 33: Busy Call Forwarding
Quadro Manual III: Extension User's Guide Extension User's Menus Busy Call Forwarding Busy Call Forwarding is a service of Quadro that allows the automatic transfer of incoming calls to varying other destinations when the called extension is busy with another call. Please Note: By setting up the busy call forwarding service, Many Extensions Ringing will be disabled automatically. -
Page 34: No Answer Call Forwarding
Quadro Manual III: Extension User's Guide Extension User's Menus No Answer Call Forwarding No Answer Call Forwarding is a service of Quadro that allows the automatic transfer of incoming calls to varying other destinations when the called extension is unable to pick up the call. No answer timeout is configured from the Voice Mail Settings page. -
Page 35: Call Waiting
Quadro Manual III: Extension User's Guide Extension User's Menus Call Waiting Call Waiting is used to receive an incoming call when already on a call. A ringing tone will be heard by the caller and a special beeping will be heard on the phone by the Quadro user when the call arrives. -
Page 36: Do Not Disturb
Quadro Manual III: Extension User's Guide Extension User's Menus Do Not Disturb Do Not Disturb Settings are used to set the expiration timeout for the Do Not Disturb service. The service is used to turn off the phone bell and only may be enabled from the handset with the appropriate calling code. -
Page 37: System Settings
Quadro Manual III: Extension User's Guide Extension User's Menus System Settings System Settings page provides read only information about the existing extensions and available FXO lines or ISDN trunks on the Quadro depending on the active interface. System Settings displays the list of extensions, their Display names, the SIP registration username and line number (if attached), as well as the FXO lines/ISDN trunks state and the destination to route incoming calls. -
Page 38: Appendix: Glossary
Domain name - in a network using the TCP/IP, the full domain name consists of a sequence of names (labels) separated by periods (dots), for example, Quadro.epygi.com. Quadro4x, 4xi, 4xa, 4xia, 4xs, 4xis, Quadro16x, 16xi, 16xa, 16xia, 16xs, 16xis; (SW Version 3.0.x) - Page 39 Quadro Manual III: Extension User's Guide Appendix: Glossary Domain Name System (DNS) - a system used on the Internet for translating names of network nodes into their addresses. Downstream - in communications, there are two circuits. One coming toward you and the other going away from you. Downstream is another term for the transmission coming toward you.
- Page 40 Quadro Manual III: Extension User's Guide Appendix: Glossary Integrated Services Digital Network (ISDN) - is a system of digital phone connections which allows voice and data to be transmitted simultaneously across the world using end-to-end digital connectivity. There are two basic types of ISDN service: Basic Rate Interface (BRI) and Primary Rate Interface (PRI).
- Page 41 Remote Testing - remote connection from the Epygi Support office to the customer’s Quadro for testing and/or for troubleshooting. Router - A device that determines the next network point to which a data packet should be forwarded enroute toward its destination. The router is connected to at least two networks and determines which way to send each data packet based on its current understanding of the state of the networks it is connected to.
- Page 42 Quadro Manual III: Extension User's Guide Appendix: Glossary SIP address - unique address of the users registered on the SIP server. The address can be used to connect the user. The full SIP address has the following format: “display name” <username@ipaddress:port>. SIP server - this server is used for registering users.
- Page 43 Quadro Manual III: Extension User's Guide Appendix: Glossary Quadro4x, 4xi, 4xa, 4xia, 4xs, 4xis, Quadro16x, 16xi, 16xa, 16xia, 16xs, 16xis; (SW Version 3.0.x)
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