Epygi Quadro2x Installation Manual
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Epygi Quadro2x Installation Manual

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  • Page 2: Quadro Manual I: Installation Guide

    (ii) external power sources such as a power line, telephone line, or connected equipment; (iii) products that have been serviced or modified by a party other than Epygi or an authorized Epygi service center; (iv) products that have had their original manufacturer’s serial numbers altered, defaced, or deleted; (v) damage due to lightning, fire, flood, or other acts of God.
  • Page 3 Quadro. User further acknowledges that any in- terruption in the supply or delivery of electricity or network availability is beyond Epygi's control and Epygi shall have no responsibility for losses arising from such interruption.

  • Page 4: Table Of Contents

    Appendix: PC DHCP Settings ............47 Appendix: Changing the Admin Password ........49 Appendix: Configuring NAT Traversal ........... 51 Appendix: Registering on Epygi’s SIP Server......... 53 Appendix: Checking the Connections ........... 58 Quadro2x, 2xi, Quadro4x, 4xi; Quadro16x, 16xi; (SW Version 5.2.x)
  • Page 5 Manual III: see Extension User's Guide This guide describes in detail the menus available for extension users. Further- more, it includes all the call codes at a glance. Quadro2x, 2xi, Quadro4x, 4xi; Quadro16x, 16xi; (SW Version 5.2.x)

  • Page 6: About This Installation Guide

    Quadro4x/4xi and Quadro16x/16xi series. The Quadro models differ both in their feature sets and the number of phone lines and extensions that are supported: • Quadro2x offers 1 phone line (FXO), 2 phone extensions (FXS) and 1 Ethernet WAN port •...
  • Page 7 Quadro if it is placed behind a NAT enabled router. Appendix: Registering on Epygi’s SIP Server explains how to register on Epygi's powerful SIP server. Appendix: Checking the Connections gives hints on solving common problems. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)

  • Page 8: Requirements

    CAT 5 cable. If the LAN connector of the Quadro connects to a hub or switch, a crossover cable may be required. Other cables are added according to the different connectivity requirements of the Quadro IP PBX types. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)

  • Page 9: Hardware Overview

    Fig. I-1: Regular Quadro's Connectors Panels in plastic enclosure The illustration below includes the connectors panel of regular Quadro models in rack mountable enclosure. Fig. I-2: Regular Quadro's Connectors Panels in rack mountable enclosure Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)
  • Page 10 PHONE sockets with RJ11 connectors enable connectivity of regular analog tele- phones. These are FXS (Foreign Exchange Station) analog ports. As a factory de- fault, the phones connected to PHONE sockets 1-3 (1-2 for Quadro2x) are configured as voice extensions. PHONE socket 4 is preconfigured for a fax machine.

  • Page 11: The Connectors Panels Of Quadro2Xi, 4Xi And 16Xi

    The illustration below includes the connectors panel of ISDN flavored Quadro models in rack mountable enclosure. Fig. I-4: ISDN/Ethernet flavored Quadro's Connectors Panels in rack mountable enclosure RJ45 socket(s) to connect the Quadro to the ISDN-PSTN network using a digital phone service. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)

  • Page 12: Quadro's Front Panel Leds

    Line2 (Quadro2x: not used) green on: all channels are busy Status of ISDN off: free channels available (Quadro2xi, 4xi, 16xi) flickering: at least one of the started trunks is disconnected Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)
  • Page 13 Info LED will glow for another few seconds while the green Busy LED is jittering. When the yellow Info LED extinguishes, the boot se- quence has been completed successfully. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)

  • Page 14: Step 1: Installing The Quadro

    In some scenarios, port forwarding on the router is required to make the Quadro accessible to other Quadro devices and the Epygi SIP Server on the Internet. Another configuration option is to use the Quadro as the Internet access router, connected directly to the WAN, eliminating the traverse to the local NAT firewall.

  • Page 15: Lan/Wan Connection Options

    Quadro. • A Quadro IP PBX used as an Internet Access Router, connected directly to the Internet Fig. I-7: Configuration: Quadro used as Internet Access Router Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)
  • Page 16 If there are services configured behind the existing router such as Web or gaming servers, these services also must be configured through the Quadro firewall for proper operation. Refer to the Administrator’s Guide for more information. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)

  • Page 17: Connecting The Hardware

    Ethernet WAN port to a router (see Fig.I-9) and additionally, the ISDN ports of all Quadro devices may be joined to a PBX with ISDN interfaces. Fig. I-12: Installation: Quadro4xi used as an Internet Access Router Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)
  • Page 18 Connect at least one of Quadro's LINE (FXO) ports to the telephone service from the PSTN. The Quadro2x offers connectivity of one line, Quadro4x offers two lines, and the Quadro16x offers four lines. If you use a Quadro4xi, connect the Quadro's ISDN port to the digital telephone service (or to an ISDN port of a PBX).

  • Page 19: Step 2: Configuring The Quadro

    PSTN in your loca- tion. • Firewall - if your Quadro is connected behind a router with its own firewall ser- vice running, disable the firewall to make Quadro accessible for management purposes. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)

  • Page 20: Step 2.1: Logging In To Quadro

    The illustrations above and the following screenshots show the screens of a Quadro4x. The management screens of the other Quadro IP PBXs differ only slightly, therefore the Quadro4x management screens will be used as reference through this docu- ment. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)

  • Page 21: Step 2.2: System Configuration Wizard

    Next button to start. Enter into the Host Name field the unique name (top right corner, un- der Epygi logo) for the Quadro device. The Domain Name text field requires the LAN side domain name which the Quadro belongs to.

  • Page 22: Dhcp Settings For The Lan Interface

    Regional Settings If your Quadro is located outside of the United States, it is important to properly configure your line connections to the PSTN in your location. Fig. I-17: Regional Settings page Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)

  • Page 23: Emergency And Pstn Access Code Settings

    9 here. European users usually would want to enter zero (0). If you do not enter anything into this field the currently configured PSTN Access Code will stay un- changed. Click on Next to display the Summary Page. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)

  • Page 24: Finishing The System Configuration Wizard

    Fig. I-20: Wizard Execution Progress page After this is complete, the Quadro will reply with the Confirm Settings page requesting confirmation of the changes. Press on OK to confirm the settings. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)
  • Page 25 If you changed the network configuration of the LAN, restart your LAN connection to re- ceive a new IP address from the new network. Then you can access the Web Management of the Quadro on the new IP address you’ve assigned to the Quadro. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)

  • Page 26: Step 2.3: Internet Configuration Wizard

    Authentication - does your ISP require authentication? If authentication is required, information about the corresponding method (PAP, CHAP or MSCHAP) is needed in- cluding the username and password of the PPPoE account. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)

  • Page 27: Uplink Configuration

    For Ethernet, clicking Next will display the WAN IP Configuration page. If PPPoE is the selected WAN Interface Protocol, the next page will be PPP/PPTP Configuration. For PPTP WAN Interface Protocol, PPP/PPTP Configuration page will follow the WAN IP Configu- ration. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)

  • Page 28: Wan Ip Configuration

    Subnet Mask, and the IP address of the Standard Gateway. This is common when you have a static IP address with your ISP. Fig. I-24: WAN IP Configuration page Click on Next to display the WAN Interface Configuration page. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)

  • Page 29: Ppp/Pptp Configuration

    ISP. Keep Connection alive checkbox enables keeping the connection alive by sending control packets dedicated for the link state verification. Click the Next button to display the WAN Interface Configuration page. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)

  • Page 30: Wan Interface Configuration

    Click Next to display the DNS Settings page. DNS Settings For DNS, the selection is set to Dynamically by Provider. When using a static IP address, fixed values must be entered. Fig. I-27: DNS Settings page Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)

  • Page 31: Finishing The Internet Configuration Wizard

    Quadro will display the Confirm Settings page requesting confirmation of the changes. Press the OK button to confirm the settings. Please Note: the settings should be confirmed within 20 minutes; otherwise, the device will revert back to the previous configuration and reboot. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)

  • Page 32: Step 2.4: Firewall Configuration

    Connect IP phones from WAN side checkbox is enabled on the Line Settings page (see Fig.I-30). The Quadro2x, 2xi; 4x, 4xi; 16x, 16xi provides two options for configuring IP phones: •...
  • Page 33 Insert the SIP Phone’s MAC address in the corresponding fields. The MAC address of an IP phone is usually printed on the back of the phone’s base unit. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)
  • Page 34 SIP phone for instructions on performing a factory reset or reboot on any of the supported phones, what additional configurations are required for a specific SIP phone, and how to manipulate with the GUI. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)
  • Page 35 To make the IP line functional (for example, to be able to make/receive calls), refer to the Step 4: Making/Receiving Calls Appendix: Registering on Epygi’s SIP Server chapters further in this guide, with the difference that the extensions should be attached to the con- figured IP line. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)

  • Page 36: Supported Sip Phones

    Below is the list of SIP phones that are officially supported by Epygi and can be configured to work with Quadro2x, 2xi; 4x, 4xi; 16x, 16xi using both Plug and Play and the automati- cally configuration options, as well as the full set of advanced features, like paging and in- tercom: •...
  • Page 37 In the model’s list the Polycom phones with (*) sign are also presented as Polycom-xx-Pre-3.3.0 due to backward incompatibility of UCSoftware 3.1.1 configuration. It is recommended to use Pre-3.3.0 models with Application SIP software 3.2.2.0477. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)

  • Page 38: Step 2-B: Using Receptionist

    The Receptionist related setup, with detailed instructions on how to configure the Quadro and the attached IP Phones, is described in the “Receptionist Setup on Quadro” docu- ment, which you can find at the Epygi’s Support Web portal. Step 2-C: Using ISDN Lines The basic configuration procedure for Quadro IP PBXs that use ISDN lines is exactly the same as described in Step 2.
  • Page 39 It is recommended to enable the MSN when there are multiple ISDN devices connected to the same ISDN bus. If the MSN is enabled on this page, the next page will require the MSN table configuration. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)
  • Page 40 CO. Select the Advanced Settings checkbox if you wish to adjust trunk L2 and L3 Settings manually, otherwise leave this checkbox unselected to use the system default values. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)
  • Page 41 Fig. II-36: ISDN Wizard – L2&L3 Settings ISDN L2 Timers: • Excessive Ack. Delay T200 configures the period in milliseconds (numeric values from 500 to 9999) between the transmitted signaling packet and its acknowledgement received. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)
  • Page 42 • on progress indication with in-band information • on call acceptance The Calling Party Type of Number drop down list allows you to select the type identifying the origin of call. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)
  • Page 43 Subaddress, can be displayed on the phone display depending on the phone and PBX set- tings and capabilities. The B1 Channel and B2 Channel checkboxes enables/disables timeslots for voice trans- fer. Disabling the timeslot will prevent both incoming and outgoing calls. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)

  • Page 44: Step 3: Registering On Epygi's Technical Support

    To register, you need to know the serial number of your Quadro, which is located on a label on the bottom of Quadro. You will also need the date of purchase. Next, open the Epygi home page (www.epygi.com), select Support and click on Registration Form. The online...

  • Page 45: Step 4: Making/Receiving Calls

    SIP exten- sions on the Epygi SIP Server, create a private directory for several Quadro units, or use alternate VoIP services. Refer to the Administrator's Guide for more information on these configurations.
  • Page 46 Appendix: Registering on Epygi’s SIP Server, which describes how to change the default, SIP addresses on the Epygi SIP server and in the Quadro devices. With the directory ser- vice, you can create a private directory accessible from the Internet using a user- name/password.

  • Page 47: Appendix: Pc Dhcp Settings

    Select Lo- cal Area Connection with the right mouse button and select Properties. 3. Highlight Internet Protocol (TCP/IP) under General tab and click Properties. The cor- responding window will be displayed. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)
  • Page 48 Select Getting IP address automatically to enable the DHCP functionality. Click OK. Windows will ask you to restart the PC. Click Yes. The TCP/IP installation is now complete and the DHCP functionality is enabled. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)

  • Page 49: Appendix: Changing The Admin Password

    Up to twenty (0-20) digits and symbols are allowed. The New Password field is checked against its strength and you may see how strong is your inserted password right below that field. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)
  • Page 50 (see Administrator's Guide, Hardware Overview). All settings are lost after a factory reset. After a factory reset the default password (19) will be restored. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)

  • Page 51: Appendix: Configuring Nat Traversal

    From the Telephony menu of the Quadro Management go to the NAT Traversal Set- tings page, go to General Settings and set the enable NAT Traversal for SIP radio buttons selection to Force. Save the selection. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)
  • Page 52 6000 (Min) and 6099 (Max), respectively. Click the Save button to save the contents. The Quadro will activate the settings and register the extensions on the Epygi SIP Server after a few minutes. You can verify the settings from the main Quadro Management menu under Status in the SIP Registration Status section.

  • Page 53: Appendix: Registering On Epygi's Sip Server

    Center. If you have not registered with Epygi Technical Support, you cannot login to the Epygi SIP Server. Log in to the Epygi SIP Server at www.epygi.com.Click on SIP, Login here. Use the same login name and password you used for Epygi Support for Customer Login.
  • Page 54 This table shows unreg. in the Stat. column. This entry will change to reg. when the re- quired settings in the Quadro are complete and the Quadro successfully registers on the SIP Server. Repeat this for all four extensions on the Quadro and the Auto Attendant. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)
  • Page 55 Go to the General Settings page and adjust the Display Name as needed. Fig. I-49: Extensions Management - Edit Entry – General Settings page Go to the SIP Settings page to enter the SIP Registration Settings you received from the Epygi SIP server. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)
  • Page 56 In Registration SIP Server, the selected SIP server address must be entered. If you use the Epygi SIP server, you may enter sip.epygi.com. • Most SIP server providers, including Epygi, use port 5060 as the Registration SIP Port. You may leave the default entry as is. •...
  • Page 57 Appendix: Registering on Epygi SIP Server If you go back to Epygi’s SIP Server, you will find the value reg. for this number in the col- umn Stat. Reg. This will indicate that the Quadro has successfully registered the new num- ber.

  • Page 58: Appendix: Checking The Connections

    See the example below of a failed test: Basic Tests: Checking for physical link: no WAN link Please check the physical connection of the WAN interface. Cable not plugged or broken? Test failed. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)
  • Page 59 Quadro cannot work behind your router if Detected Connection Type is one of the follow- ing: • Unknown connection - unexpected error • Symmetric NAT • Symmetric Firewall • Blocked UDP Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)
  • Page 60 Appendix: Configuring NAT Traversal. If you are unable to resolve your problems, please send us a technical support request on the Support section of http://www.epygi.com/. Please prepare a system log file and at- tach it to your request. To download the system logs, open the System Diagnostics page System menu item Di- agnostics and click Download System Logs.
  • Page 61 SSX2 SSR2 N.C. N.C. Fig. I-54: Pin Assignment of ISDN in User mode Signal N.C. N.C. SSX1 SSR1 SSR2 SSX2 N.C. N.C. Fig. I-55: Pin Assignment of ISDN in Network mode Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)
  • Page 62 Quadro Manual I: Installation Guide Appendix: Checking the Connections Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x)

This manual is also suitable for:

Quadro4xQuadro4xiQuadro16xQuadro16xiQuadro2xi

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