Attendant Extension Settings - Epygi Quadro2x Administrator's Manual

Quadro Baseline

Attendant Extension Settings

For Attendant extensions, the Extensions Management - Edit Entry page consists of General Settings, Attendant Scenario, SIP Settings and
SIP Advanced Settings pages. The SIP Settings and SIP Advanced Settings pages are the same as for the regular extensions described above.
The General Settings and Attendant Scenario pages are described below:
1. General Settings (for attendant extension)
This group requires personal extension information and has the
following components:
Display Name is an optional parameter used to define the Auto
Attendant's description. Usually the display name appears on
the called party's phone display when a call is made or a voice
mail is sent.
With the Enable FAX Forwarding checkbox enabled, the
system moves the incoming FAX to the selected extension if a
FAX tone is detected on the Auto Attendant.
The Extension to forward drop down list is used to choose the
extension where the incoming FAX addressed to the Quadro's
Auto Attendant will be forwarded. The list contains only those
extensions that have FAX support enabled. FAX support can be
enabled from the E xtension Codecs
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Please Note: FAX forwarding is applicable only for incoming
calls from PSTN and IP networks. It is not valid for PBX calls.
The Percentage of System Memory drop down list is used to define the space for the Auto Attendant's system messages. The maximum value in
the drop down list is equal to the maximum available space for voice messages on Quadro.
2. Attendant Scenario
This group is used to select between default and custom
attendant functionality scenarios. When the Default scenario is
selected, a group of settings should be adjusted. The user
defined Auto Attendant welcome messages can be uploaded
and the list of Friendly Phones can be configured. For Custom
scenario, a scenario script file (in EpygiXML coding, the coding
standard can be found at
defined and the custom voice messages can be uploaded.
The Default manipulation radio button selection enables following components:
•
The Send AA Digits to Routing Table checkbox selection switches the Auto Attendant to the routing mode. Any inserted digits in Auto
Attendant prompt will be parsed through the Routing Table on the Quadro.
•
Enable Welcome Message checkbox is used to enable/disable the Auto Attendant welcome message (the default one or the custom one
uploaded from this page or recorded from the handset (see Feature Codes) being played when callers enter Quadro's Auto Attendant.
•
Redirection on Timeout - this group allows automatic call redirection in case if no actions has been performed by the caller. The group
offers the following options:
Enable Redirection on Timeout checkbox is used to enable/disable the automatic call redirection.
Quadro2x, Quadro2xi; SW Version 4.0.x
Quadro2x Manual II: Administrator's Guide – Administrator's Graphical User Interface
page.
E pygi Technical Support) should be
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Fig. II-76: Extensions Management - Edit Entry – General Settings for Auto Attendant page
Fig. II-77: Extensions Management - Edit Entry – Attendant Scenario page
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