Epygi Quadro6L Extension User Manual
  1. Manuals
  2. Brands
  3. Epygi Manuals
  4. PBX
  5. Quadro6L
  6. Extension user manual

Epygi Quadro6L Extension User Manual

Hide thumbs Also See for Quadro6L:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Installation Manual
Quadro6L/4L Manual III: Extension User's Guide
Edition 1, February 2012
SW Release 5.2.58 and higher

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the Quadro6L and is the answer not in the manual?

Questions and answers

Related Manuals for Epygi Quadro6L

Summary of Contents for Epygi Quadro6L

  • Page 1 Quadro6L/4L Manual III: Extension User's Guide Edition 1, February 2012 SW Release 5.2.58 and higher...

  • Page 2: Table Of Contents

    Quadro6L/4L Manual III: Extension User's Guide Table of Contents Manual I: see Installation Guide This guide describes step-by-step instruction to install and configure Quadro. Manual II: see Administrator's Guide This guide describes detailed the menus available for administrators only and includes further all system default values at a glance.
  • Page 3 Quadro6L/4L Manual III: Extension User's Guide Basic Services................................38 General Settings..............................39 Hold Music................................39 Do Not Disturb ..............................40 Hot Line Settings ..............................40 Logout ..................................40 Appendix: Glossary ........................... 41 Quadro6L/4L; (SW Version 5.2.x)

  • Page 4: Manual Iii: Extension User's Guide

    Manual-I: Installation Guide gives step-by-step instructions to provision the Quadro IP PBX and configure the phone extensions with the Epygi SIP Server. After successfully configuring the Quadro IP PBX, a user will be able to make SIP phone calls to remote Quadro devices, make local calls to the PSTN and access the Internet from devices connected to the LAN.

  • Page 5: Extension User's Welcome Page

    If not, we suggest that you print this page and enter the needed information manually to use it as a memory aid. Welcome You are using a Quadro Voice Router made by Epygi Technologies, Ltd. This product incorporates SIPVoice™ Digital Signal Processing technology to send crystal clear voice around the globe without associated fees for long distance.

  • Page 6: Quadro's Feature Codes

    Quadro6L/4L Manual III: Extension User’s Guide Quadro’s Auto Attendant Services Quadro’s Feature Codes This chapter describes how Quadro’s feature codes allow the user to navigate through Quadro’s services with the help of a phone handset. These services are Establishing a Call, PBX Services and Voice Mail Services.

  • Page 7: Outgoing Call Blocking

    For PBX services on IP phones accessible during the call, refer to the “Quadro Features on Epygi Supported IP phones” and “Quadro Features on Epygi Tested IP phones” documents on the Epygi’s Web portal.

  • Page 8: Voice Mail Services

    Quadro6L/4L Manual III: Extension User’s Guide Quadro’s Auto Attendant Services Toggle (enable or disable) the Unconditional Change the Forwarding Number Forwarding service again Dial a new Forwarding Number and press Confirm the new Forwarding Number with or press to dial a new Forwarding Number.

  • Page 9: Personal Settings

    Quadro6L/4L Manual III: Extension User’s Guide Quadro’s Auto Attendant Services Print the attached FAX (and press START button Play Last Message Delete Current Message on the FAX machine) Reply or Forward a The Voice Mailbox menu has the following sub-hierarchy in the Reply or Forward a Message and the Send a Message or Leave a Reminder...

  • Page 10: Change Password

    Quadro6L/4L Manual III: Extension User’s Guide Quadro’s Auto Attendant Services Enter Voice Mail Services Review System Messages Out of Office Out of Office Incoming Outgoing Find Your Name Greeting Message Blocking Blocking Me/Follow Me Message Message Message (FMFM) Message Listen to...

  • Page 11: Quadro's Auto Attendant Services

    Call Relay The Quadro Auto Attendant is registered at Epygi’s SIP server by default. It may be used similar to a private switching center if the Auto Attendant is routed to a particular ISDN trunk a “default user”. It then allows, for...
  • Page 12 Quadro6L/4L Manual III: Extension User’s Guide Quadro’s Auto Attendant Services For Pre-configured Call Back, a list of trusted callers must be configured in the Quadro's Authorized Phones Database using Web Management. The Call Back service should be enabled and a valid callback destination should be specified for each caller.
  • Page 13 Quadro6L/4L Manual III: Extension User’s Guide Quadro’s Auto Attendant Services Call Routing Management Menu This menu is used to manage the routing entries in the Call Routing table, i.e. to enable/disable certain dialing rules by dialing key combinations pre-configured on each routing entry.

  • Page 14: Call Codes Available In Auto Attendant

    Quadro6L/4L Manual III: Extension User’s Guide Quadro’s Auto Attendant Services Call Codes Available in Auto Attendant The following key combinations are available to access and manipulate within Auto Attendant services for external calls addressed to the Auto Attendant, incoming calls from the mainline routed to the Auto Attendant or local calls made by dialing the 2-digit attendant extension:...

  • Page 15: Quadro's Graphical Interface

    Quadro6L/4L Manual III: Extension User’s Guide Extension User’s Menus Quadro’s Graphical Interface As a result of logging in as an extension user the page Extension Settings page is displayed with the Voice Mailbox as a startup and allows you to manage the voice mails directly after the login.

  • Page 16: Recurrent Buttons

    Quadro6L/4L Manual III: Extension User’s Guide Extension User’s Menus Recurrent Buttons Throughout this guide, you will see a variety of recurrent buttons. Below is a description of these buttons. Button Description Button Description This button leads back to the previous...

  • Page 17: Extension User's Menus

    Quadro6L/4L Manual III: Extension User’s Guide Extension User’s Menus • and “\?” correspondingly. *@* - any user from any SIP server Extension User's Menus Voice Mail Menu Fig. III-1 Voice Mail menu in Dynamo Theme Fig. III-2 Voice Mail menu in Plain Theme The Voice Mail Service provides a possibility to leave brief voice messages on the mailbox of an unavailable or busy Quadro extension.
  • Page 18 Quadro6L/4L Manual III: Extension User’s Guide Extension User’s Menus Please Note: When playing newly received voice mails (via a phone handset or with the use of the Play button in this page) will deprive the “New” state of the voice mail.

  • Page 19: Voice Mail Settings

    Quadro6L/4L Manual III: Extension User’s Guide Extension User’s Menus Voice Mail Settings The Voice Mail Settings permits enabling the Voice Mail Service for the callers if the called extension is not available or does not answer. The voice mail system will be activated allowing the caller to leave a voice message. This page also provides information on the voice mailbox settings such as maximal mail message duration, voice mail indication method when a new voice mail arrives, various settings for the voice mailbox as well as a possibility to send voice mails via e-mail.
  • Page 20 Quadro6L/4L Manual III: Extension User’s Guide Extension User’s Menus Attention: The e-mail can only handle up to 3 minutes long voice mails. If the voice mail is longer than 3 minutes, it will be truncated and only the first 3 minutes of it will be sent to the indicated e-mail address. However, in the e-mail body the recipient will receive the information that the attached voice mail is truncated and the total length of the voice mail.

  • Page 21: Group List

    Quadro6L/4L Manual III: Extension User’s Guide Extension User’s Menus The Enable FAX Redirection checkbox is used to redirect the incoming FAX (facsimile) when the FAX tone is detected after Voice Mail has been activated. The checkbox selection enables the Redirect to extension drop down list where extensions with enabled FAX Support are listed and is used to select the extension where the incoming FAX should be forwarded.
  • Page 22 Quadro6L/4L Manual III: Extension User’s Guide Extension User’s Menus The Group List - Add Entry page consists of two text fields used to insert the Group Key and the Group Name (optionally). The Group Key should include numeric characters only and should be unique in the Group List table.

  • Page 23: Your Extension

    Quadro6L/4L Manual III: Extension User’s Guide Extension User’s Menus Your Extension Fig.III-9 Your Extension menu in Dynamo theme Fig. III-10 Your Extension menu in Plain Theme Call Statistics The Call Statistics page collects the call events and their parameters over the Quadro, i.e. incoming and outgoing calls reporting. It contains three tables and provides reports on successful, not successful and missed incoming and outgoing calls for the current extension only.

  • Page 24: Pbx Information

    Quadro6L/4L Manual III: Extension User’s Guide Extension User’s Menus Please Note: To return to the complete statistics table clear all search criteria and press Filter. PBX Information The PBX Information page provides read only information about the extension codecs, other existing extensions and available PSTN lines on the Quadro.

  • Page 25: Account Settings

    Quadro6L/4L Manual III: Extension User’s Guide Extension User’s Menus This field is limited to two digits. If the calling code already exists in the Speed Calling Codes table, the “Speed Calling Code already exists” error will appear when you select Save.
  • Page 26 Quadro6L/4L Manual III: Extension User’s Guide Extension User’s Menus Please Note: A user cannot be reached through the Extensions Directory until their name is recorded/uploaded into the Extensions Directory. The Download User’s name link is used to download the user-defined wave file with the user's name.

  • Page 27: Supplementary Services

    Quadro6L/4L Manual III: Extension User’s Guide Extension User’s Menus Supplementary Services Fig. III-17 Supplementary Services menu in Dynamo Theme Fig. III-18 Supplementary Services menu in Plain Theme Caller ID Based Services The Caller ID Based Services page provides options to configure a set of telephony settings from the same page. Call Forwarding, Incoming and Outgoing Call Blocking, Hiding Caller Information, Call Hunting, Many Extension Ringing, Distinctive Ringing, Find Me/Follow Me and Intercom settings are configurable from this page.

  • Page 28: Hiding Caller Information

    Quadro6L/4L Manual III: Extension User’s Guide Extension User’s Menus Address requires a SIP address (see chapter Entering SIP Addresses Correctly), an extension or a PSTN number, for whom supplementary services should be applied. If the address already exists in the table, selecting Save will give the error “Caller address already exists”.

  • Page 29: Incoming Call Blocking

    Quadro6L/4L Manual III: Extension User’s Guide Extension User’s Menus The Enable Service checkbox selection hides the current extension’s information when calling to the corresponding Address listed in the Caller ID Based Services table. Please Note: Even if the Hiding Caller Information service is enabled, it shall work only for internal PBX calls and SIP calls.

  • Page 30: Outgoing Call Blocking

    Quadro6L/4L Manual III: Extension User’s Guide Extension User’s Menus Outgoing Call Blocking Outgoing Call Blocking allows blocking unwanted outgoing calls for a Quadro extension where the destination Address service is configured. This page provides the necessary settings for the outgoing call blocking service. It indicates whether service is enabled for the particular caller and whether or not a custom message will be used to inform caller about the call being blocked.

  • Page 31: Call Hunting

    Quadro6L/4L Manual III: Extension User’s Guide Extension User’s Menus Call Hunting The Call Hunting service provides the possibility of an incoming call consecutively ringing on several extensions depending on the calling party. The Call Hunting page contains a table where all the participants in the call hunting group for the corresponding extension should be defined.

  • Page 32: Call Forwarding

    Quadro6L/4L Manual III: Extension User’s Guide Extension User’s Menus Selecting Enable Service activates the Many Extensions Ringing service on the current extension. The table displayed here lists all existing extensions on the Quadro. Any or all of the extensions can be enabled to participate in the Many Extensions Ringing for the selected extension.
  • Page 33 Quadro6L/4L Manual III: Extension User’s Guide Extension User’s Menus Enable/Disable functional button is used to enable/disable the corresponding forwarding destinations. This is helpful to avoid removing forwarding destination(s) if they are not applicable at the moment. Add opens the Add Entry page to add forwarding destinations.
  • Page 34 Quadro6L/4L Manual III: Extension User’s Guide Extension User’s Menus The Enable Service checkbox selection activates the busy call forwarding service on the current extension. The table displayed here lists the destinations where the incoming call from a particular caller should be forwarded to when the called extension is busy.

  • Page 35: Find Me / Follow Me

    Quadro6L/4L Manual III: Extension User’s Guide Extension User’s Menus The Forward To text field requires the SIP address (see chapter Entering SIP Addresses Correctly), extension or PSTN number, where incoming call from the certain caller should be forwarded in case the called extension does not answers the call. If the address already exists in the table, selecting Save will display the error “Caller address already exists”.
  • Page 36 Quadro6L/4L Manual III: Extension User’s Guide Extension User’s Menus enabled along with the Many Extensions Ringing, No Answer Call Forwarding, Busy Call Forwarding or Call Hunting, only Find Me/Follow Me service will take effect. The Enable Service checkbox selection activates the Find Me/Follow Me service on the current extension.

  • Page 37: Intercom

    Quadro6L/4L Manual III: Extension User’s Guide Extension User’s Menus Welcome Message Delay requires the delay (in seconds) after which the welcome message will be played when calling to the Find Me/Follow Me extension. The Browse button is used to upload the custom Welcome Message file and opens the file chooser window to browse for a new custom welcome message file.

  • Page 38: Emergency Interrupt

    Quadro6L/4L Manual III: Extension User’s Guide Extension User’s Menus • • Aastra 6739i Yealink SIP-T28P • • Aastra 480e (analog phone) AudioCodes 310HD • • Grandstream BT200 AudioCodes 320HD The Intercom page contains the following components: The Intercom drop-down list has three available sections: •...

  • Page 39: General Settings

    Quadro6L/4L Manual III: Extension User’s Guide Extension User’s Menus General Settings The General Settings page consists of the following components: No answer timeout lists the possible timeout values for the incoming call ringing duration before the voice mail system answers.

  • Page 40: Do Not Disturb

    Quadro6L/4L Manual III: Extension User’s Guide Extension User’s Menus The Download Hold Music File link appears only if a file has been uploaded recently. It downloads the audio file to the PC and opens a window where the saving location can be specified.

  • Page 41: Appendix: Glossary

    Quadro6L/4L Manual III: Extension User’s Guide Appendix: Glossary Appendix: Glossary Asymmetric Digital Subscriber Line (ADSL) - is a method for moving data over regular phone lines. An ADSL circuit is much faster than a regular phone connection, and the wires coming into the subscriber's premises are the same (copper) wires used for regular phone service. An ADSL circuit must be configured to connect two specific locations, similar to a leased line.
  • Page 42 Quadro6L/4L Manual III: Extension User’s Guide Appendix: Glossary Domain name - in a network using the TCP/IP, the full domain name consists of a sequence of names (labels) separated by periods (dots), for example, Quadro.epygi.com. Domain Name System (DNS) - a system used on the Internet for translating names of network nodes into their addresses.
  • Page 43 Quadro6L/4L Manual III: Extension User’s Guide Appendix: Glossary Integrated Services Digital Network (ISDN) - is a system of digital phone connections which allows voice and data to be transmitted simultaneously across the world using end-to-end digital connectivity. There are two basic types of ISDN service: Basic Rate Interface (BRI) and Primary Rate Interface (PRI).
  • Page 44 Remote Testing - remote connection from the Epygi Support office to the customer’s Quadro for testing and/or for troubleshooting. Router - A device that determines the next network point to which a data packet should be forwarded enroute toward its destination. The router is connected to at least two networks and determines which way to send each data packet based on its current understanding of the state of the networks it is connected to.
  • Page 45 Quadro6L/4L Manual III: Extension User’s Guide Appendix: Glossary SIP address - unique address of the users registered on the SIP server. The address can be used to connect the user. The full SIP address has the following format: “display name” <username@ipaddress:port>.

This manual is also suitable for:

Quadro4lQuadro2x2Quadro 6lQuadro4li

Table of Contents