Epygi QuadroM8L Administrator's Manual
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Epygi QuadroM8L Administrator's Manual

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Edition 1, June 2011
SW Release 5.2.47 and higher

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Summary of Contents for Epygi QuadroM8L

  • Page 1 Edition 1, June 2011 SW Release 5.2.47 and higher...

  • Page 2: Table Of Contents

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Table of Contents Manual I: see Installation Guide Step-by-step guide to install and configure Quadro basically. Manual II: Administrator's Guide About this Administrator's Guide ........................ 4 Quadro’s Graphical Interface ........................5 Administrator’s Main Page ............................5 Recurrent Buttons ................................
  • Page 3 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Recording Box Extension Settings ..........................58 Attendant Extension Settings.............................60 Add Multiple Extensions............................66 Extension Codecs ..............................66 Call Park Service ..............................68 Barge In Service..............................68 Upload Universal Extension Recordings ........................68 Recording Box ..............................69 Receptionist Management............................70 Extensions Directory ..............................73 Authorized Phones Database............................74...
  • Page 4 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide VPN Configuration ..............................133 Dynamic DNS Settings..............................139 Firewall and NAT..............................140 Advanced Firewall Settings .............................141 Filtering Rules ................................141 Service Pool...............................143 IP Pool ................................144 IDS Log................................145 Network Menu ................................147 DNS Settings .................................147 DNS Server Settings ..............................147 DHCP Settings for the LAN Interface..........................148 DHCP Advanced Settings............................149...

  • Page 5: Manual Ii: Administrator's Guide

    This guide contains many example screen illustrations. Since QuadroM IP PBXs offer a wide variety of features and functionality, the example screens shown may not appear exactly the same for your particular QuadroM IP PBX as they appear in this manual. The example screens are for illustrative and explanatory purposes, and should not be construed to represent your own unique environment.

  • Page 6: Quadro's Graphical Interface

    Administrator’s Main Page When the administrator logs in, the QuadroM Management page is displayed with a table of active calls (including information about call peers, call duration and start time) at the startup. The number of total active calls is displayed above the table. The button Terminate next to each active call is used to terminate the corresponding call.

  • Page 7: Recurrent Buttons

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus version of the Quadro's firmware and of its boot loader is also available here. The idle session timeout is set to 20 minutes. If no action is performed during that time, user will be automatically moved to the Login page and will be requested to login again.

  • Page 8: Administrator's Menus

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Administrator’s Menus System Menu Fig. II-1: System Menu in Dynamo theme Fig. II-2: System Menu in Plain theme System Configuration Wizard The System Configuration Wizard allows the administrator to define the Quadro’s Local Area Network settings and to specify regional configuration settings to make Quadro operational in its LAN.
  • Page 9 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The System Configuration page contains the host name, IP address and Subnet Mask information about the Quadro LAN interface. These settings make Quadro available to the internal network. The System Configuration page offers the following input options: Host Name requires a host name for the Quadro device.

  • Page 10: Internet Configuration Wizard

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Internet Configuration Wizard The Internet Configuration Wizard allows the administrator to configure the WAN interface settings and to adjust Quadro’s connectivity with an external network. The Internet Configuration Wizard MUST be run for Quadro to be connected to the Internet.

  • Page 11: Automatic Provisioning

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The WAN IP Configuration page is only displayed if Ethernet or PPTP has been selected to be the uplink protocol. It offers the following components: The Assign automatically via DHCP radio-button selection switches to automatic retrieval of the WAN IP address from a DHCP server at the ISP/uplink.

  • Page 12: Needed Bandwidth For Ip Calls

    The System Security Management offers a possibility of managing the global security levels, running the system security diagnostics program and receiving complete reports on the QuadroM configuration security. It includes three pages- the System Security Settings page, System Security Diagnostics page and the SIP IDS Settings page.
  • Page 13 The System Security Diagnostics page allows running the security audit and getting the security reports. The Start Security Audit functional button is used for running the security audit. The QuadroM Security Audit is a security reporting system, which generates the warnings regarding the QuadroM's weaknesses relative to the selected Security Level.

  • Page 14: Status

    The Add the IP address into the Blocked IP list in Firewall checkbox allows to block SIP attacker’s IP address. SIP attacker’s IP address will be blocked by QuadroM Firewall and will be added on the Firewall Blocked IP List table.

  • Page 15: Network Status

    • Received MultiCast Transmitted Collisions Fig. II-17: QuadroM Status Network Status page Packets When opening the corresponding interface statistics window, no traffic values are displayed at first. After opening the window, the tables will serve as a counter and traffic statistics will be updated every minute.

  • Page 16: Lines Status

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The area Receive Values provides the following: • Receive Bytes - number of received bytes. • Receive Packets - number of received Ethernet packets. • Receive Errors - number of received packets containing errors.
  • Page 17 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Static Parameters: Extension shows the extension number of the selected telephone line. Display Name shows the corresponding name. Phone State may have the value On Hook or Off Hook. For IP Line Status, this field may additionally have Not Configured and Temporary Offline values.
  • Page 18 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The Line Status for E1/T1 Trunk displays the list of available timeslots (in E1 mode, 30 active timeslots both for CAS and CCS signaling types; in T1 mode, 24 timeslots for CAS signaling and 23 timeslots for CSS signaling type) and their settings (Route Incoming Call to, Allowed Call Type and Timeslot State).
  • Page 19 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The button Show generates a E1/T1 Channel Usage Statistics diagram over the selected criteria. The letters M and K used in the legend of the displayed diagrams show the total number of specified criteria: K means thousands and M millions.
  • Page 20 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Show button is used to generate an FXO channels usage diagram chart over the parameters selected above. When this button is pressed, FXO Channel Usage Statistics chart appears. It represents dependency between the time frame and the number of calls performed during that period.

  • Page 21: Memory Status

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Show button is used to generate an ISDN channels usage diagram chart over the parameters selected above. When this button is pressed, ISDN Channel Usage Statistics chart appears. It represents dependency between the time frame and the number of calls performed during that period.

  • Page 22: Sip Registration Status

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus SIP Registration Status The SIP Registration Status is a table displaying the SIP registration information of the Quadro extensions. The table contains a list of all the registered extensions of the Quadro,...

  • Page 23: License Status

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus License Status The License Status page displays a table with all available licenses on the Quadro and the corresponding settings for each license. (Currently only QCM license status is displayed.) This page includes the following information: Type indicates the type of the license available on the Quadro.
  • Page 24 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus IP Policy Routes allow IP packets forwarding to the specified router depending on the source IP address as well as defining the priority for the current routing rule. The IP Policy Routes table displays all specified IP policy routes...

  • Page 25: Configuration Management

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus To Add an IP Policy Route Select the IP Policy Routes link on the Routing Configuration page. Press the Add button on the IP Policy Routes page. The Add Entry page will appear in the browser window.

  • Page 26: Legible Configuration Management

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The Upload & Restore all config & voice data link opens a page that has a Browse button, (which opens a file chooser to select a backed-up file) and a Configuration to Upload field requiring the file path to upload and to restore it immediately. Pressing Save will restore the selected backup file, and delete all current user defined greetings and replace configuration settings.

  • Page 27: Events

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The Cancel generation process button appears when the configuration generation procedure starts and it is used to stop it. The Download generated configuration button becomes available when the legible configuration generation is finished. It is used to download the generated file to the PC in a plain text format.
  • Page 28 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The System Events table is the list of new and read system events. System events have corresponding coloring depending on the nature of the event: success (priority 1, color green), low importance failure (priority 2, color yellow), critical failure (priority 3, color red).
  • Page 29 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Numerous circumstances may cause a certain application on Quadro to flag an event. The Event Settings page lists all possible events on the Quadro and allows controlling notification (action) when an event takes place.

  • Page 30: Time/Date Settings

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Actions that are not allowed for the selected event (like mail notification if the PPP link is down or the mail server has been configured improperly) are hidden. For multiple events editing, actions that are not appropriate for least one of the selected events will also be hidden.

  • Page 31: Sms Settings

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus With the Enable checkbox system mail sending and voice messages transmission to the extension user's mailbox could be enabled. SMTP Host requires the IP address or host name of the Simple Mail Transfer Protocol (SMTP) server. This SMTP server is part of your mail server that you normally use to receive and send mails.

  • Page 32: Firmware Update

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Enable SMS Service enables the SMS service on the Quadro. User Name and Password text fields require the authentication settings of the SMS server. SMS Sender Address requires the source address for the Quadro notification SMS.
  • Page 33 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Please Note: Installing new firmware will take about 15 minutes. During this time, Quadro, telephony and Internet access will be disabled. The firmware update will cause the loss of the following data: •...

  • Page 34: Automatic Firmware Update

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus If you have confirmed the firmware version, a new page with firmware update progress will be displayed next. There are no functions available on this page, just information about the firmware update procedure. At some...

  • Page 35: Networking Tools

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Networking Tools The Networking Tools page provides the possibility to check the Internet connection. Ping sends four ICMP (Internet Control Message Protocol) requests with a default size of 64 bytes to the destination (IP address or host name) specified in the text field Ping Target.
  • Page 36 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus System Contact text field requires optional information about the contact person responsible for the SNMP management in the defined network. Field may indicate the point person’s name, email address, phone number or other contact information.

  • Page 37: Diagnostics

    Attention: The Start E1/T1 Diagnostics button is available only for QuadroM32x. The QuadroM 8L/26x has Start FXO Diagnostics button instead of Start E1/T1 Diagnostics and the QuadroM 12Li/26xi has Start ISDN Diagnostics button instead of Start E1/T1 Diagnostics. The Start FXO Diagnostics button runs FXO diagnostic tests to determine the optimal value for the FXO country specific regional setting (CSRS) appropriate to your PSTN provider.
  • Page 38 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The Log Lines to Show drop down list is used to choose the maximum number of log lines to display on the View System Logs page. The Mark all Logs button is used to set a line marker in the logs. If...

  • Page 39: Features

    • Video Conferencing – activates the Video Conferencing feature on the system. This allows video conference calls of up to 16 participants for QuadroM32x and up to 10 participants for QuadroM 8L/26x/12Li/26xi. • Call Recording – activates the Call Recording feature which is used to record PBX, SIP or PSTN calls on the Quadro and save the recordings into the local recording box or upload to the remote server.

  • Page 40: Update Languages For Ip Phones

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Uploading a Language Pack will cause the loss of the following data: • All voice mails and custom voice messages (only when embedded memory storage is used) • Call statistics (only when embedded memory storage is used) •...
  • Page 41 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus • Extension – this account refers to all extensions created on the Quadro. The password for default extensions is not factory reset safe but is contained in the backed up configuration. Permissions for an extension to access each GUI page can be adjusted here.

  • Page 42: Redundancy Settings

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus On the Change Access Rights page, Grant Access/Deny Access functional buttons are used to grant or deny access to certain GUI page(s) for the selected user. When access to a certain GUI page is denied for a user, the “You are not authorized to access this page!”...
  • Page 43 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Virtual IP Address text fields require the virtual IP address of the device where the configuration is done. Virtual Subnet Mask text fields require the virtual subnet mask of the device where the configuration is done. These two parameters identify an alternate IP network of the LAN interface which stays unchanged when the device switches its mode (from master to backup or vice versa).

  • Page 44: Users Menu

    Instead, inactive extensions have a voice mailbox available to store the messages from callers. QuadroM 32x/8L/12Li has two available lines and up to two active extensions can be established. For QuadroM 26x/26xi, 24 additional FXS lines may be added using the TELCO port.
  • Page 45 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Fig. II-78: Extensions Management page The following columns are present in the table: • Extension - lists user or attendant extensions on the Quadro. This number is used for internal PBX calls.

  • Page 46: User Extension Settings

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus • ACD Group (if this feature is previously activated from Features page), • Recording Box (if the Call Recording feature is previously activated from Features page). Edit opens the Edit Entry page where a newly created user or attendant extension settings might be adjusted. To operate with Edit, one or more record(s) have to be selected, otherwise the “No records selected”...
  • Page 47 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The Percentage of Total Memory drop down list allows you to select the space for the extension’s voice mails and uploaded/recorded greetings and blocking messages. The maximum value in the drop down list is equal to the maximum available space for voice messages on Quadro. When editing an existing extension and decreasing the voice mailbox size, the system will check the present amount of voice mails in the mailbox of the extension.
  • Page 48 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus 3. SIP Advanced Settings This group is used to configure advanced SIP settings (Outbound Proxy, Secondary SIP Server and Outbound Proxy for the Secondary SIP Server settings and to define other SIP server specific settings).
  • Page 49 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus When the Fallback To Local Extension When Not Registered checkbox is selected, incoming calls towards the corresponding extension on the Quadro will be forwarded to the remote SIP phone only if it is registered. Otherwise, when the remote SIP phone is unregistered, incoming calls will be routed to the line extension it is attached to.
  • Page 50 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus • PSTN – calls to a global telephone network • Auto – used for undefined call types. The destination (independent on whether it is a PBX number, a SIP address or a PSTN number) will be reached through the Call Routing Table.

  • Page 51: Pickup Group Extension Settings

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus • Use External Voice Mail – enables the Voice Mail service for the corresponding extension and is used to define a remote Voice Mail Server as a location for the Voice Mails.
  • Page 52 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The Access List is used to define PBX, SIP or PSTN users that are allowed or forbidden to intercept calls ringing on extensions in the Pickup Group. If a user dials the pickup extension when several extensions of the pickup group are ringing, the first (oldest in time) call will be picked up. When the user dials the pickup extension and no extensions of the pickup group are ringing, the “No call is available to pickup”...

  • Page 53: Call Park Extension Settings

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The Add functional button opens an Add Entry page where a new user with corresponding permissions might be created. This page consists of the following components: Call Type lists the available call types: •...

  • Page 54: Paging Group Extension Settings

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Retrieve Access List This page is used to define a list of callers that are allowed to retrieve a call parked to the corresponding call park extension. If the caller is not in the Retrieve Access List for the corresponding call park extension, it will not be able to pickup a call parked to this call park extension.
  • Page 55 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus • • Yealink T20 Yealink T26 • • Yealink T22 Yealink T28 The Paging Group list is used to define the extensions that will be paged. They will automatically go off-hook when the paging call comes in.

  • Page 56: Acd Group Extension Settings

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The Add functional button opens an Add Entry page where a new user with corresponding permissions might be created. This page consists of the following components: Call Type lists the available call types: •...
  • Page 57 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus ACD Group Settings This group is used to adjust the ACD group settings and has the following components: Max Queue Size defines the maximum number of calls waiting in the queue. If all positions of the queue are busy and a new call arrives, it will be rejected by the Agents Group.
  • Page 58 Play Background Music checkbox is used to fill in the timeout intervals between the audio files in the scenario with the background music. For QuadroM 8L/26x/12Li/26xi this option requires you to choose a Audio Line-in or RTP Channel of broadcast streaming. The RTP channels are...

  • Page 59: Recording Box Extension Settings

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus ACD Agent ID text field requires the name of the agent previously created from the Agents table of Management. Agent Status drop down list requires the actual status of the agent. The following values are available in this list: •...
  • Page 60 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Recording Box Settings This group contains Recording Box settings and has the following components: Ask Password on Local Access checkbox selection enables the password protection for local PBX callers when entering Recording Box.

  • Page 61: Attendant Extension Settings

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Naming Scheme text field requires the naming scheme of the files to be uploaded to the FTP server. This scheme helps to distinguish files among others and to avoid possible overwriting of the files. This text field may contain any distinctive text and also offers a list of variables: •...
  • Page 62 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The Percentage of System Memory drop down list is used to define the space for the Auto Attendant’s system messages. The maximum value in the drop down list is equal to the maximum available space for voice messages on Quadro.
  • Page 63 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus supported” warning message will appear. The system also prevents uploading if there is not enough memory available for the corresponding extension and the “You do not have enough space” warning message will appear.
  • Page 64 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Attention: The uploaded file needs to be in PCMU (CCITT u-law, 8 kHz, 8 bit Mono) wave format, otherwise the system will prevent uploading it and the “Invalid audio file, or format is not supported” warning message will appear. The system also prevents uploading if there is not enough memory available for the corresponding extension and the “You do not have enough space”...
  • Page 65 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus • Invoke Extensions Directory will connect the caller to Extensions Directory. • Terminate the call will exit from this Customized Scenario and disconnect the call. The following options can be configured too: •...
  • Page 66 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Import/Export Scenario page offers following components: Import scenario is used for uploading the previously downloaded scenario and custom messages file. Export scenario appears when the Customized Scenario was previously configured for the current Auto Attendant. The...

  • Page 67: Add Multiple Extensions

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The Edit functional button provides a possibility of editing multiple extensions at the same time. In this case, fields that cannot be edited for multiple records have Multiple values in the Edit Entry page.
  • Page 68 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The Codecs table lists the voice and video codecs supported by the Quadro. Each table entry is assigned a checkbox that is used to manipulate the entry, for example to disable, to move it up or down, etc.

  • Page 69: Call Park Service

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus For Auto Attendant, the following options are available: • Accept only secure calls - only the secure calls will be accepted. • Accept only unsecure calls - only the unsecure calls will accepted.

  • Page 70: Recording Box

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus • Voice Mail Out-of-Office Greeting – played when a caller reaches the extension’s voice mailbox if the Out-of-office greeting is enabled • Incoming call blocking - played when a blocked user calls the extension •...

  • Page 71: Receptionist Management

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Date & Time – is the call recording start date and time. Message – indicates call recording duration (in minutes/seconds) and a speaker sign used to play (using any available media player supported by your Operation System) the recording or to download the audio file to the PC.
  • Page 72 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Kickback Quadro allows the receptionist to forward the incoming calls to the manager’s extension and if there is no answer or if the called extension is busy on another call, the call is returned to the receptionist’s phone, instead of getting into Voice Mail Service or being disconnected. To use this service, receptionist should simply transfer the incoming call to the local extension.
  • Page 73 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus If you have selected the 55i, 57i, Snom 360 or Grandstream GXP2000 IP phones from the Phone Model drop down list, the next page in the wizard will be the Receptionist Phone Configuration Wizard –...

  • Page 74: Extensions Directory

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus • CallBlk – blocks the last caller. • Record – records the call (in case if the manual call recording is allowed for the call, configured from • Call Recording– used for configuring the call recording rules •...

  • Page 75: Authorized Phones Database

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Move Up and Move Down are used to move the selected record one level up or down in the Extensions Directory table. The sequence of the entries in the Extensions Directory is important if several records match the same spelled name.

  • Page 76: Call Back Services

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The Login Extension drop down list provides all existing extensions on the Quadro. When calling the Quadro Auto Attendant, a trusted user will automatically be logged in as the selected extension, i.e., the extension number and its password will be automatically submitted by the Quadro system.

  • Page 77: Acd Management

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Permanent Call Back service allows callers registered in the Authorized Phones Database to create a new trusted caller with Call Back enabled. They can also modify the Call Back destination of existing callers in the Authorized Phones Database. By calling Quadro's Auto Attendant and ...
  • Page 78 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Agent Group (AG) is actually a Quadro extension with enhanced capabilities. The type of that extension in Quadro configuration is ACD Group (see ACD Group Extension Settings). Except for regular attributes intrinsic to extension (like extension number, SIP user name, etc.), it is characterized also by the collection of agents included into that group, call queue and the call distribution mechanism.
  • Page 79 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Fig. II-134: ACD Management - Add Skill page The Agents page of ACD Management contains a list of agents and the skill set corresponding to each agent. Every agent is characterized by an Agent ID which should be unique in the system.

  • Page 80: Conferences Menu

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Add opens the Add Group page where a new ACD Group may be created. The Add Group page includes the only ACD Group ID text field which requires the ACD Group number (extension). The ACD Group ID should not match...

  • Page 81: Conferences Management

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Conferences Management The Conference page displays a table with the existing conferences on the system. This page allows you to create new conferences and manage the existing ones. The following columns are present in the Conferences table: •...

  • Page 82: Mail Default Settings

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus storing conference recordings. The Edit Entry - SIP Settings and Edit Entry – SIP Advanced Settings pages are used to configure the conference's SIP basic registration and advanced settings respectively. The descriptions of the settings can be found in the User Extension Settings section.

  • Page 83: Telephony Menu

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Telephony Menu Fig. II-147: Telephony Menu in Plain Theme Fig. II-146: Telephony Menu in Dynamo Theme Call Statistics The Call Statistics page consists of four tables. They provide information on successful, unsuccessful and missed incoming and outgoing calls on the first three tables, and statistics settings in the fourth one.
  • Page 84 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The Automatically Download page is used to configure the automatic downloading of the call statistics. Two options of downloading the call statistics are available: uploading the call statistics file to the server or sending it to the mailing address.
  • Page 85 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The Number of Records displays the current number of statistics entries in the table. For successful calls, Total Duration, Maximum Duration, Average Duration Minimum Duration statistics are displayed on top of the table.

  • Page 86: Rtp Statistics

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus If enabling the statistics, the maximum number of records to be stored in the statistics table should be selected from the corresponding drop down lists. Press Save to apply the new configuration.

  • Page 87: Fax Statistics

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Please Note: RTP Statistics is logged only when at least one of the call endpoints is located on the Quadro. For example, it will not be logged when: • calls incoming from or addressed to the IP lines or remote extension, •...

  • Page 88: Host Aliases For Sip

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The DNS server for SIP radio button group allows you to choose between regular DNS servers configured in the DNS Settings page and specific DNS servers for SIP traffic. • Use default is used to apply regular DNS servers for SIP traffic.
  • Page 89 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The Packetization Interval is the time interval between two RTP packets of the same stream. If the interval is increased, the overhead is decreased but the voice quality may deteriorate as a result. If the interval is decreased, the network load is increased and the delay is reduced.

  • Page 90: Nat Traversal Settings

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus NAT Traversal Settings The NAT Traversal Settings page is divided into separate pages used to configure General NAT settings, SIP NAT parameters, RTP and STUN parameters for NAT and a page where the NAT Exclusion table may be filled.

  • Page 91: Line Settings

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus STUN Parameters page enables automatic configuration through the STUN server and is used to configure the STUN (Simple Traversal of UDP over NAT) client on the Quadro. This page requires the following data to be inserted: The STUN Server text field requires the STUN server’s...

  • Page 92: Onboard Line Settings

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Onboard Line Settings The Onboard Line Settings page is used to configure Quadro lines and to define the caller ID detection type, configure remote party disconnect indication and select the ringer type on each of them. Additionally this page provides an option to enable Loopback diagnostics on the lines.

  • Page 93: Ip Line Settings

    Quadro (for example, call hold, waiting, transfer, etc). By default, 32 IP Lines are available on the QuadroM 32x/8L/12Li and 16 IP Lines are available on the QuadroM 26x/26xi. The IP Lines Settings page displays a table with the available IP lines on the Quadro. Entering the feature key in the Features page can enable more IP lines.
  • Page 94 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus FXS Gateway Management link takes to the page where Quadro FXS gateway devices may be defined in order to add additional FXS lines to the QuadroM IP PBX. The IP Lines table lists all available IP lines with additional information about each of them: number of the extension attached to it, information about the phone type and the configuration details.

  • Page 95: Supported Sip Phones

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus • After the defined period of time – requires the period after which the extension will automatically log out from the public phone. • At the certain moment – requires the moment (hour and minute) when the extension will automatically log out from the public phone.

  • Page 96: Programmable Keys Configuration

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Programmable Keys Configuration The Programmable Keys Configuration page is used to assign a function to the programmable keys of the IP phone. The design of this page depends on the IP phone model. However, independently on the IP phone model, this page contains a number of the programmable keys and Functionality drop down list assigned to each of them.

  • Page 97: Ip Phones Logo

    VoIP network. The device can be used with QuadroM IP PBXs to emulate additional FXS ports. Both QuadroM IP PBX and the FXS Gateway should be located in the same network. QuadroM IP PBX is connected to the Quadro FXS gateway through its MAC address.

  • Page 98: Loopback Settings

    Please Note: The FXS lines can be assigned only to inactive IP lines on the QuadroM IP PBX. If there are no enough free IP lines available on the QuadroM IP PBX, you should first deactivate the IP line from the...

  • Page 99: Hot Desking

    The FXO Settings allows you to limit incoming or outgoing calls for the selected FXO line if required. Depending on configuration of the FXO gateways, multiple shared FXO ports from one or more FXO gateways may be available on the QuadroM IP PBXs, thus giving you the option to use them simultaneously.

  • Page 100: E1/T1 Settings

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus By choosing a destination, the Quadro administrator virtually assigns a default number that will start ringing when a call is initiated to the Quadro’s PSTN number. The PSTN Number text field allows you to enter the PSTN number that the current FXO line is attached to. The field value is optional and used as an identification parameter for FXO lines.
  • Page 101 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The Trunk CAS Signaling Settings page lists the available timeslots of the trunk with CAS signaling and their settings. Incoming Interdigit Service link leads to the page where the dial plan for incoming E1/T1 calls from CO/PBX to the Quadro can be configured.
  • Page 102 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Voice Establishment Procedure manipulation radio buttons group is used to select a method of voice establishment on the trunk: • On call acceptance – with this selection, voice will be established after call is being accepted.
  • Page 103 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus CAS Signaling Wizard – Page 4 appears only in E1 User mode when signaling selected from Signaling Type drop down list on the CAS Signaling Wizard – Page 2 is R2 (all types) and is used to configure country settings.
  • Page 104 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Group B Support manipulation radio button group is present only when R2 signaling selected from Signaling Type drop down list on the previous page is different from R2 DTMF and is used to enable/disable the Group B Support. The Group B Support manipulation radio button group offers following selections: •...
  • Page 105 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The Non Automat checkbox switches to non-automatic Terminal Endpoint Identifier (TEI) searching and enables the TEI Address text field that requires a TEI number (digit values from 0 to 63) for connection establishment between CO and E1/T1 client.
  • Page 106 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The B Channel link leads to the Signaling Type CCS – B Channel Settings page where available timeslots may be enabled/disabled for the voice transfer and echo cancellation feature may be configured.
  • Page 107 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Attention: When Quadro acts in the Network mode with the Attendant as a destination to route the incoming calls to, digit forwarding should be disabled on the private PBX side otherwise incoming digits may be mistaken as a special calling codes on the Quadro’s Attendant.
  • Page 108 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus • Information Frame - signaling packets for call initiation and termination. • Receive Ready - controlling packets during E1/T1 link is up. • Receive Not Ready - controlling packets in case of inability to accept calls by destination.

  • Page 109: Incoming Interdigit Service

    The QuadroM 12Li/26xi has six ISDN trunks. For QuadroM 32x/8L/26x/12Li/26xi the shared ISDN trunks are displayed in this page, if available. The shared trunks can be edited from ISDN setting page. Any changes applied in that page will be automatically reflected on the ISDN gateway(s) that share its ISDN trunks.
  • Page 110 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The Start and Stop functional links are used to start/shutdown the selected ISDN trunk(s). When an ISDN trunk is in a shutdown state, ISDN calls cannot be placed or received. The Restart functional link is used to bring channel(s) to the initial idle state on both sides.
  • Page 111 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus For MSN service enabled, the Routing Settings page is used to assign MSN numbers to the certain destinations on the Quadro. The MSN number can be assigned to the Quadro’s extensions, to the Auto Attendant, or to the routing agent. The destination selected from this page will ring upon incoming call to the corresponding MSN number comes in.
  • Page 112 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus ISDN L3 Timers: • The T302 Timer text field requires the value for the T302 timer in milliseconds (digit values from 0 to 15000). It indicates that the time frame system is waiting for a digit to be dialed.
  • Page 113 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Clicking on the ISDN Stats link will open the ISDN Status page that displays ISDN traffic statistics on the corresponding ISDN trunk. The ISDN Stats link is displayed for every active trunk on the board and refers to the page where ISDN trunk and traffic statistics can be viewed.

  • Page 114: External Pstn Gateways

    Transmit Gain defines the phone speaker volume on the call. Receive Gain defines the volume of the phone microphone on the call. For ISDN trunks (This option is available only for QuadroM 12Li/26xi): Transmit Gain defines the level of voice transmitted by Quadro to the PSTN network.

  • Page 115: Sip Tunnel Settings

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus For Audio Lines (This option is available only for QuadroM 8L/26x/12Li/26xi): Transmit Gain (Line Out) defines the level of voice transmitted from Quadro to the Audio Line Out port. Receive Gain (Line In) defines the volume of voice received by Quadro from the Audio Line In port.

  • Page 116: Call Routing

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The Enable Tunnels to Master Devices checkbox enables the Quadro as a slave device and allows connecting to the master Quadro via SIP tunnel. When this checkbox is enabled the Tunnels to Master Devices table needs to be configured.
  • Page 117 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Global Speed Dial Directory link leads to the page where global speed dialing rules may be uploaded in a file. Fig. II-209: Call Routing table – brief preview Defining patterns in the Call Routing Table avoids registering Quadro at the routing management server and gives you an option to establish a direct connection to the destination or to use a SIP server for call routing.
  • Page 118 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Number of Discarded Symbols requires the number of symbols that should be discarded from the beginning of the routing pattern. The field should be empty if digits do not need to be discarded. Only numeric values are allowed for this field, otherwise the error message “Error: Number of Discarded...
  • Page 119 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus password will be requested to enable/disable the certain routing rule(s). If the administrator’s password has been inserted incorrectly for 3 times, no status changes will be applied to any of the routing record(s), even to those which have no authorization enabled.
  • Page 120 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Attention: It is highly recommended to secure PSTN and IP-PSTN routing rules by selecting AAA Required options. Unsecured routing rules may cause unexpected expenses. The Check with 3PCC checkbox is used to request a 3PCC approval before placing a call with the specific routing rule. When this checkbox is selected and the corresponding routing rule is used to place a call, Quadro sends a request to the call controlling application for the managing person to accept or reject the specific call (it can be a popup window or any other type of dialog box, depending on the call controlling application).
  • Page 121 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus • Any Port (User)@Any - any shared ISDN trunks running in User mode. • Any Port (Network)@Any - any shared ISDN trunks running in Network mode. • ISDN Trunk@ipaddress - shared ISDN trunks on the selected gateway (where ipaddress is the IP address of the ISDN gateway that shares its ISDN trunks) •...

  • Page 122: Local Aaa Table

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The Call Routing Wizard - Page 6 appears if the Set Tracing / Debug Options on This Rule checkbox was previously enabled on Page 1 of the Local Call Routing Wizard. It will require information about the tracing/debug options.

  • Page 123: Global Speed Dial Directory

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus • Authentication by Login – this selection is used to set the authentication based on the username and password inserted by the user upon login. The Username text field requires the authentication username. Only numeric values are allowed for this field, otherwise the error message “Incorrect Username - digits allowed only”...

  • Page 124: Allowed Characters And Wildcards

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Choose the Authentication type. Enter the Phone Number or the Username and Password depending on the selected Authentication type. Use the Expiration Date and Time checkbox to enable the expiration timeout. Select the Expiration Date and Time from the corresponding drop down lists.

  • Page 125: Best Matching Algorithm

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Used to indicate the full SIP address (example: 20233@sip.epygi.com). This pattern is mainly used to call back users registered on the SIP server different from the one where the called party is registered.
  • Page 126 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Step 1: The list is split into two groups separating the patterns with “*” from those without (Criterion 1). The patterns with “*” form a group with a lower priority and are pushed back to the end of the list.

  • Page 127: Voip Carrier Wizard

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The Best Matching Algorithm will stop after executing step 3 as no new sub-lists are formed. The resultant list of prioritized patterns will be the following: The prioritized list 1231 1[1-3]3[0-8] {100-150, asd, \*\?}1...
  • Page 128 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus VoIP Carrier Wizard – Page 2 is used to define VoIP Carrier Settings. The page contains following components: 1. VoIP Carrier Common Settings The Account Name text field requires a username for authentication on the defined SIP server.

  • Page 129: Radius Client Settings

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus RADIUS Client Settings RADIUS (Remote Authentication Dial In User Service) specifies the RADIUS protocol used for authentication, authorization and accounting, to differentiate, to secure and to account for the users. The RADIUS Server provides the option for a caller from/through Quadro to pass authentication and to be able to dial a specific number.

  • Page 130: Voice Mail Common Settings

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Voice Mail Common Settings The Voice Mail Recording Codec page is used to configure the codec for the Voice Mail recording and other settings related to the voicemail to email and FAX to email sending. It offers the following components: The Recording Codec drop down list contains the existing codecs for voice mail compression.

  • Page 131: Rtp Streaming Channels

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus be set up in the same way on both sides (enabled or disabled on both sides). The Request Timeout text field requires the timeout (in seconds) during which the Quadro should receive a response to the request from the call controlling application.
  • Page 132 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The Call Recording Settings page is used for configuring the call recording rules. It has two view modes - the Basic View and Advanced View, which can be switched by appropriate button.

  • Page 133: Internet Uplink Menu

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Internet Uplink Menu Fig. II-231: Internet Uplink menu in Plain theme Fig. II-230: Internet Uplink menu in Dynamo theme PPP/ PPTP Settings The PPP/PPTP Settings page is used to establish a connection over the DSL link, or any other type of uplink, to the ISP. A connection is needed to set up and make or receive calls through PPP over Ethernet.

  • Page 134: Vpn Configuration

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Enable automatic PPP restart at checkbox is used to select the time when the PPP connection will automatically be restarted. The checkbox selection enables LCP echo failures text field that indicates the number of the LCP echo failure packets received before the PPP connection will be considered as dead and will be restarted.
  • Page 135 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus For the encryption and decryption of the data transmitted via the IPSec connection, a key is used. RSA used by Quadro is an asymmetric key system. It has to be available on both sides of the IPSec connection and will generate a different pair of keys on each side, a private key and a public key.
  • Page 136 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The next page of the wizard is IPSec Keying Properties which is used to select IPSec connection's security encryption settings. Auto Keying requires the IKE (Internet Key Exchange) and ESP (Encapsulated Security payload) settings defined. Encryption and Authentication parameters should be defined.
  • Page 137 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The Local ID and Remote ID text fields may have the values in one of the formats presented below: • IP address – example: 10.1.19.32. • Host name – example: vpn.epygi.com. This form...
  • Page 138 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The public key is displayed in the RSA Public Key text field so that the user may inform their IPSec connection partner about it, for example, via fax. The user has the option of generating a new pair of keys by...
  • Page 139 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The PPTP/L2TP Connection Wizard consists of several pages and allows you to create a new PPTP or L2TP connection. The PPTP/L2TP Connection Wizard – Page 1 consists of the following components: Connection Name text field requires a connection identification name.

  • Page 140: Dynamic Dns Settings

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The PPTP Server Configuration page is used to configure the PPTP server settings and offers the following components: The PPTP Subnet text fields are used to enter the IP address range for the PPTP server and clients within the PPTP tunnel.

  • Page 141: Firewall And Nat

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The Dynamic DNS Settings page provides the following components: The Enable Dynamic DNS checkbox selection enables the dynamic DNS service. The User text field requires the username specified during the registration at the DynDNS provider.

  • Page 142: Advanced Firewall Settings

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The Enable Firewall checkbox selection enables the firewall security service. The firewall security level has to be selected, otherwise the firewall cannot be enabled. The Firewall Security radio buttons are the following: •...
  • Page 143 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The Incoming Traffic/Port Forwarding filter is for incoming traffic. The rules here allow or deny systems on the Internet to reach the services of Quadro’s LAN. The NAT service should be enabled on the Quadro to provide the possibility of Port Forwarding in the Incoming Traffic/Port Forwarding filtering rules.

  • Page 144: Service Pool

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Port Translation text field is available for “Allowed” action only and optionally requires the port number that will stand instead of the original port number when incoming packet is being forwarded. If this field is left empty, the original port number will be used when forwarding the packet.

  • Page 145: Ip Pool

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The Add page is used to add new services and includes the following text fields and buttons: Service Name requires a name for the service that should be added. Protocol includes a list of possible protocols to be selected.

  • Page 146: Ids Log

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The IP Pool Group Configuration page displays a list of all the added member IP addresses for the selected group. It offers the following components: Current Group provides read-only information about the current group name the members are listed for.
  • Page 147 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The IDS Logs table is a list of new or read IDS entries and descriptions referring to them. The table provides a status row that has the value New if the entry is still unread or it is empty if the entry has already been read.

  • Page 148: Network Menu

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus Network Menu Fig. II-261: Network menu in Plain theme Fig. II-260: Network menu in Dynamo theme DNS Settings The DNS Settings page provides the option of setting up a name server for the Quadro. It offers the following components: The Nameserver Assignment radio buttons are as follows: •...

  • Page 149: Dhcp Settings For The Lan Interface

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus DHCP Settings for the LAN Interface The DHCP Settings for the LAN Interface page provides the option of enabling a DHCP server and controlling the Quadro user’s LAN settings. Therefore, Quadro LAN users will automatically be provided with the following settings using the configured parameters: •...

  • Page 150: Dhcp Advanced Settings

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus DHCP Advanced Settings The DHCP Advanced Settings page is used to modify the advanced options of the DHCP server on the Quadro. This page contains a table where a list of default DHCP server options is already defined.

  • Page 151: Registration Form

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus The DHCP Settings for the VLAN Interface page contains a table with all enabled VLAN interfaces created in VLAN Settings page (see below) and the corresponding parameters (VLAN ID, IP Address Range and WINS Server).

  • Page 152: Administrator's Additional Features

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Additional Feature Administrator’s Additional Features Incoming Call Blocking and Outgoing Call Blocking The Incoming Call Blocking and Outgoing Call Blocking pages offer extended features for the administrator to activate incoming/outgoing call blocking services for certain callers. The users cannot change this information.
  • Page 153 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Additional Feature The same profile name can be used to create profiles for different extensions. This is useful if the profiles have a similar purpose but differ in certain user-specific settings, such as voice mail greeting, Zero-Out destination number, new voice mail notification options, and so on. Creating multiple profiles with the same name gives a wide flexibility to have different voice mail settings activated depending on which extension is called.
  • Page 154 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Additional Feature voice mailbox once they are sent per e-mail even if the Remove Voice Mail on send checkbox is selected. This gives you a possibility to listen to the ending of the voice mail directly from your voice mailbox (from the handset or by downloading it from the Web management).

  • Page 155: Logout

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Additional Feature Logout This option is used to close the session between the user PC and Quadro and to leave the Quadro Web Management or to enter the management with another login. By selecting the Logout button, the startup page will be displayed and the user needs to login again.

  • Page 156: Appendix: Pbx Services For Quadro's Administrator

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Appendix: PBX Services for Quadro’s Administrator Appendix: PBX Services for Quadro’s Administrator The following PBX Services are accessible at the dial tone, characterized by beginning with the key Administrator Login  Allows to modify Auto Attendant greeting and menu messages, as well as to manage universal extension messages.

  • Page 157: Appendix: Conference Services For Moderators And Participants

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide 21BAppendix: Conference Services for Moderators and Participants Appendix: Conference Services for Moderators and Participants This chapter describes the feature codes for the Conference Services that enable the moderator and participants to manage call conferences from the phone.
  • Page 158 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide 21BAppendix: Conference Services for Moderators and Participants  Mute/Unmute With this key combination, any participants in the conference may mute and unmute themselves during the conference. Please Note: You may accelerate dial out by a pound (#) sign at the end of your dialed number.

  • Page 159: Appendix: Extension User's Welcome Page

    LOCAL PHONE LINES QuadroM 8L/26x/12Li/26xi offers two external phone lines. They are: <1. local phone line> <2. local phone line> The QuadroM32x offers 1 external E1/T1 trunk. The phone numbers attached to your E1/T1 trunk are:...

  • Page 160: Appendix: System Default Values

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Moderator's Menus Appendix: System Default Values Administrator Settings Parameter System Default Value Login name -admin Admin Settings Password - 19 Quadro Hostname quadrom Quadro Domain Name epygi-config.loc 172.30.0.1 LAN IP Address Subnet Mask - 255.255.0.0...
  • Page 161 GUI Access Password-Old Password(empty), New Password(empty), Confirm New Password(empty). Phone Access Password- Old Password(empty), New Password(empty), Confirm New Password(empty). Extension Length – 3, once applied extensions 00, 101-206 appear for QuadroM 26x/26xi, Extensions Management 00,101-198 appear for QuadroM 8L/12Li, 00,101-294 appear for QuadroM32x Display name –...
  • Page 162 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Moderator's Menus Parameter System Default Value Registration password - empty, SIP server - empty, SIP Server port – 5060, SIP Server Registration – disabled. For extensions 103-198: Registration username – same as extension number,...
  • Page 163 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Moderator's Menus Parameter System Default Value Codecs - G711u (preferred), G711a, G729a – enabled, G726/16, G726/24, G726/32, G726/40, iLBC, G.722, G.722.1, TDVC, H.263, H.263+ and H.264 – disabled, Out of Band DTMF Transport – enabled, T.38 FAX –...
  • Page 164 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Moderator's Menus Parameter System Default Value Ringing Announcement – disabled, Welcome Message, Recurring Attendant Prompt and Attendant Ringing Announcement – default. Registration username – 00, Registration password - empty, Attendant 00 Settings – SIP SIP server - empty, SIP Server port –...
  • Page 165 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Moderator's Menus Parameter System Default Value (for QuadroM 8L/12Li) CallerID - Standard 2 FSK for all lines Ringer type: Type A for all lines Busy Tone and Power Disconnect indications: disabled for all lines Off-hook caller ID - disabled for all lines Hot Desking Capability –...
  • Page 166 Send ALERT Message on Call Routing – disabled, Enable CLIR Service – disabled, Enable Connect Acknowledge Option – enabled, Override CLID with P-Asserted-Identity –disabled. ISDN Trunks - Trunk 1-6 exists on QuadroM 12Li/26xi. Settings for all available Trunks: State – started, Interface Type – User,...
  • Page 167 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Moderator's Menus Parameter System Default Value Transmit Gain(Line out): 0 Receive Gain(Line in): 0 Enable Tunnels to Slave Devices – disabled, Tunnels to Slave Devices – no entries, SIP Tunnel Settings Enable Tunnels to Master Devices – disabled, Tunnels to Master Devices –...

  • Page 168: Extension Settings

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Moderator's Menus Parameter System Default Value Ping Check – enabled, Ping timeout – 1 sec. VLAN Settings Undefined. Extension Settings Parameter System Default Value Maximal mail message duration - 5 min, Ask password before granting local access to mail box – disabled, Ask password before granting remote access to mail box –...

  • Page 169: Appendix: Moderator's Menus

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Moderator's Menus Appendix: Moderator's Menus This Appendix explains all menus that can be accessed and configured by conference moderators. (Applicable if the Conference Server feature is activated on the system.) Conference Moderator’s Main Page The Moderator’s Main Page can be accessed by clicking on the conference ID link on the...

  • Page 170: Conference Menu

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Moderator's Menus Conference Menu Fig. II-3: Moderator’s Settings Tree Menu Fig. II-2: Moderator Settings Dynamo Menu Conference Progress The Conference Progress page displays information about the conference, including the list of participants, and allows moderator to manage the conference.
  • Page 171 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Moderator's Menus Conferences page only after conference recording termination. In case of pause/resume, the recorded file is not terminated. In case of stop/start recording starts in new file. The table of participants on this page lists all preconfigured participants (independent of the conference status), as well as new participants joined the conference (if still connected to the conference) and those participants added from the handset or GUI (unless the conference is terminated).

  • Page 172: Activate Conference

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Moderator's Menus Set Listener functional button is used to grant selected participants a listener's permissions. A participant with listener permissions is not able to speak to the conference and is only a listener. Lecture Mode functional button is used to grant selected participants a lecturer's permissions. Both listener and speaker participants can get lecturer permissions.

  • Page 173: Conference Properties Menu

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Moderator's Menus Confirm the deletion clicking Yes. The selected conference then will be deleted. To abort the deletion and keep the conference on the QuadroCS, select No. Inverse Selection inverses the current selection (if no records are selected, clicking on inverse selection will check all records).

  • Page 174: Recording Settings

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Moderator's Menus  mode, it will not switch automatically to display the loudest participant, but it will show the video of the same participant until next time when   is being pressed. Entering the feature code will switch the phone back to automatic mode.

  • Page 175: Customization

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Moderator's Menus Customization The Customization page is used to manage the voice prompts played during an active conference. The page offers the following options: When the Play First in Conference message checkbox is selected, the system will play a “You are the first participant in the conference”...
  • Page 176 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Moderator's Menus New Participants Configuration moves to the page where the settings of participants independently dialed in to the conference can be configured. Once the new participant connects conference, will automatically appear in the...

  • Page 177: New Participants Configuration

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Moderator's Menus • Allow Video checkbox will allow participant to join the video conference. This checkbox is not available on this page when it is reached from Conference Progress page. • When the Dial Out checkbox is selected, the participant will be automatically dialed out when the conference is activated.

  • Page 178: Handset Added Participants Configuration

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Moderator's Menus Handset Added Participants Configuration This page is used to configure the settings of participants dialed out from the handset by the moderator during the active conference. Once the handset added participant connects the conference, he will automatically appear in the...
  • Page 179 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Moderator's Menus During this period, participants will be able to communicate with each other. However, this does not mean that the conference is activated; the participants will be dialed out (if any) and the recording will start (if configured) only after the configured scheduled time comes.

  • Page 180: Appendix: Software License Agreement

    QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Appendix: Software License Agreement Appendix: Software License Agreement EPYGI TECHNOLOGIES, LTD. Software License Agreement THIS IS A CONTRACT. CAREFULLY READ ALL THE TERMS AND CONDITIONS CONTAINED IN THIS AGREEMENT. USE OF THE QUADRO HARDWARE AND OPERATIONAL SOFTWARE PROGRAM INDICATES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS.
  • Page 181 QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Appendix: Software License Agreement Compliance With Laws. You may not use the Licensed Materials for any illegal purpose or in any manner that violates applicable domestic or foreign law. You are responsible for compliance with all domestic and foreign laws governing Voice over Internet Protocol (VoIP) calls.

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