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Epygi Quadro 2x Installation Manual

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  • Page 2 (ii) external power sources such as a power line, telephone line, or connected equipment; (iii) products that have been serviced or modified by a party other than Epygi or an authorized Epygi service center; (iv) products that have had their original manufacturer’s serial numbers altered, defaced, or deleted.
  • Page 3 Quadro. User further acknowledges that any in- terruption in the supply or delivery of electricity or network availability is beyond Epygi's control and Epygi shall have no responsibility for losses arising from such interruption.

  • Page 4: Table Of Contents

    Step 2-B: Using an ADSL or G.SHDSL Uplink ........ 38 Uplink Configuration Page..............38 WAN Internet Configuration Page ............39 Step 3: Registering on Epygi’s Technical Support......40 Step 4: Making/Receiving Calls ........... 41 Using the Default SIP Addresses............41 Appendix: PC DHCP Settings ............
  • Page 5 Quadro Manual I: Installation Guide Appendix: Configuring NAT Traversal ........... 46 Appendix: Configuring the Epygi SIP Server........48 Appendix: Checking the Connections ........... 53 Manual II: see Administrator's Guide Describes in detail the menus available for administrators only, further, it in- cludes all the system’s default values at a glance.

  • Page 6: About This Installation Guide

    This Installation Guide gives step-by-step instructions to provision the Quadro and config- ure the phone extensions with the Epygi SIP Server. After successfully configuring the Quadro, a user will be able to make SIP phone calls to remote Quadro devices, make local calls to the PSTN and access the Internet from devices connected to the LAN.
  • Page 7 Quadro IP PBX with an ADSL Internet Uplink Step 3: Registering on Epygi’s Technical Support shows you how to access the Epygi Technical Support Center and the Epygi SIP Server. Step 4: Making/Receiving Calls explains how to enable the Quadro’s various telephony features.

  • Page 8: Requirements

    Quadro Manual I: Installation Guide Requirements Requirements • One 120/240 VAC power outlet in close proximity to the Quadro. • One RJ45 Ethernet 10/100 broadband Internet connection, an ADSL Internet connec- tion or a G.SHDSL Internet connection. • At least one RJ11 telephone connection is recommended to connect the Quadro to the PSTN network (all Quadro IP PBXs with FXO ports).

  • Page 9: Hardware Overview

    Quadro Manual I: Installation Guide Hardware Overview Hardware Overview The Rear Panels of Quadro2x, 4x and 16x Including the rear panel of Quadro4x' special edition with two additional FXO ports. Fig. I-1: Quadro's Rear Panels (1) Power supply socket. Use only the power adapter delivered with the Quadro. LINE sockets to connect the Quadro to the PSTN network using standard analog phone service.

  • Page 10: The Rear Panels Of Quadro2Xi, 4Xi And 16Xi

    Quadro Manual I: Installation Guide Hardware Overview a factory reset. This will restore the factory defaults and clear all settings including the IP address and the administration password you entered. Please Note: A Factory Reset forces the default LAN IP address of 172.30.0.1 and default admin password of 19 The Rear Panels of Quadro2xi, 4xi and 16xi Fig.

  • Page 11: The Rear Panels Of Quadro4Xia And 16Xia

    Quadro Manual I: Installation Guide Hardware Overview The Rear Panels of Quadro4xia and 16xia Fig. I-4: Quadro's Rear Panels (ISDN/ADSL flavors) RJ45 socket(s) to connect the Quadro to the ISDN-PSTN network using digital phone service. 10 RJ11 socket to connect the Quadro via ADSL to the Internet. The Rear Panels of Quadro4xs and 16xs Fig.

  • Page 12: Quadro's Front Panel Leds

    Quadro Manual I: Installation Guide Hardware Overview Quadro’s Front Panel LEDs Fig. I-7:Quadro's Front Panel LEDs Busy off: no power green on or blinking: normal activity Status of CPU on: device is booting Info off: no information yellow blinking: an event occurred; details specified in the System System information Event section of the Management interface Fault...
  • Page 13 Quadro Manual I: Installation Guide Hardware Overview LED indication during a firmware update A firmware update is indicated by the red (Fault) and yellow (Info) LEDs. Both will blink si- multaneously for about two minutes while the firmware is being updated. The Quadro will then reboot automatically showing the boot LED sequence.

  • Page 14: Step 1: Installing The Quadro

    In some scenarios, port forwarding on the router is required to make the Quadro accessible to other Quadro devices and the Epygi SIP Server on the Internet. Another con- figuration option is to use the Quadro as the Internet access router, connected directly to the WAN, eliminating the traverse to the local NAT firewall.

  • Page 15: Lan/Wan Connection Options

    Quadro Manual I: Installation Guide Step 1: Installing the Quadro LAN/WAN Connection Options • A Quadro IP PBX with an Ethernet WAN port behind a router, which is connected to a cable or xDSL modem. Fig. I-8: Configuration: Quadro behind a router In this configuration, the IP router typically acts as a DHCP server for the LAN and assigns the IP addresses to the PCs and other devices.
  • Page 16 Quadro Manual I: Installation Guide Step 1: Installing the Quadro Please Note: The Admin PC is connected to the Quadro LAN port to access the Web Management of the Quadro. After the initial configuration has been completed, this PC can then be moved to the LAN and connect to the Quadro over a switch (see following picture).

  • Page 17: Connecting The Hardware

    Quadro Manual I: Installation Guide Step 1: Installing the Quadro Connecting the Hardware • Quadro4x behind a router Quadro2x and Quadro16x are connected accordingly. Fig. I-12: Installation: Quadro4x behind a router • Quadro4x used as Internet access router Quadro2x and Quadro16x are connected accordingly. Fig.
  • Page 18 Quadro Manual I: Installation Guide Step 1: Installing the Quadro • Quadro4xa used as Internet access router All Quadro IP PBXs using ADSL or G.SHDSL as their Internet uplink are con- nected accordingly. Fig. I-15: Installation: Quadro4xa used as Internet Access Router •...

  • Page 19: Step 2: Configuring The Quadro

    Quadro Manual I: Installation Guide Step 2: Configuring the Quadro Step 2: Configuring the Quadro Quadro IP PBXs with Ethernet WAN uplink do not require further configuration in two cases: • The Quadro is connected behind a basic router that is com- patible with the Quadro’s implementation of STUN.

  • Page 20: Step 2.1: Logging In To Quadro

    Quadro Manual I: Installation Guide Step 2.1: Logging in to the Quadro Step 2.1: Logging in to Quadro • Start a browser (MS Internet Explorer, Netscape, Opera) on a PC connected to the LAN port. • Enter http://172.30.0.1 (Quadro’s default LAN IP address) into the address field.

  • Page 21: Step 2.2: Basic Configuration

    Quadro Manual I: Installation Guide Step 2.2: Basic Configuration Step 2.2: Basic Configuration After logging in, the Quadro Management page will be displayed: Fig. I-17: Quadro Management page Open the System Configuration Wizard under the System heading. The first page shows all items to be configured. Click the Next button to start. On the System Configuration page enter a unique name for the Quadro into the Host Name field.
  • Page 22 Quadro Manual I: Installation Guide Step 2.2: Basic Configuration Select the country where the Quadro is located from the drop down list and select the correct Timezone. Fig. I-19: Regional Settings page Click the Next button until you reach the last page of the System Configuration Wizard. To complete the basic system configuration and save the settings, click the Finish but- ton.
  • Page 23 Quadro Manual I: Installation Guide Step 2.2: Basic Configuration On the Uplink Configuration page, select the desired WAN interface protocol. Fig. I-21: Uplink Configuration page Specify the WAN Interface Bandwidth. If you know what upstream/downstream bandwidth you get from your ISP, enter the values here. For basic DSL and cable mo- dem in the US, typical values are 300 for Upstream and 1500 for Downstream.
  • Page 24 Quadro Manual I: Installation Guide Step 2.2: Basic Configuration Disabling the firewall only is required to access the Quadro’s management when the Quadro is connected behind a router. To configure the firewall, open Firewall Configuration from the Internet Uplink menu. Disable the firewall by deselecting the corresponding checkbox.

  • Page 25: Step 2.3: Comprehensive Configuration

    Quadro Manual I: Installation Guide Step 2.3: Comprehensive Configuration Step 2.3: Comprehensive Configuration There are three ways to connect the WAN port to the Internet: DHCP, static IP address or PPPoE. Before configuring the WAN port, you need the following data from your Internet Service Provider: If your WAN uplink is static IP or DHCP you will need the following data: •...
  • Page 26 Quadro Manual I: Installation Guide Step 2.3: Comprehensive Configuration Login as shown in Step 2.1 with username (admin) and password (19). Now you are in the Quadro Management. Fig. I-24: Quadro Management page Please Note: The illustrations above and the following screenshots show the screens of a Quadro4x.

  • Page 27: Run The System Configuration Wizard

    Quadro Manual I: Installation Guide Step 2.3: Comprehensive Configuration Run the System Configuration Wizard Open the System Configuration Wizard by selecting the corresponding menu item on the System menu. The page Getting Started will be displayed: Fig. I-25: System Configuration Wizard This first page of the System Configuration Wizard is for informational purposes only and lists the items to be configured, Click on the Next button to get to the System Configura- tion page.

  • Page 28: Dhcp Settings For The Lan Interface

    Quadro Manual I: Installation Guide Step 2.3: Comprehensive Configuration DHCP Settings for the LAN Interface If the DHCP server is enabled, the Quadro will assign dynamic IP addresses to the stations connected to its LAN port. If you didn’t change the default LAN IP address of the Quadro, you also may leave the de- fault values for the IP Address Range.

  • Page 29: Emergency And Pstn Access Code Settings

    Quadro Manual I: Installation Guide Step 2.3: Comprehensive Configuration system. The Regional Settings determine the proper telephony parameters on the LINE (ISDN) and PHONE ports of the Quadro for the specified country. Select the country where the Quadro is located. If you do not find your country in the list, pick the closest in your timezone.

  • Page 30: Finishing The System Configuration Wizard

    Quadro Manual I: Installation Guide Step 2.3: Comprehensive Configuration Finishing the System Configuration Wizard Fig. I-30: System Configuration Wizard finishing page Click the Finish button to complete the System Configuration Wizard. The Quadro will then stop internal functions and apply the changes made in the Wizard. Fig.
  • Page 31 Quadro Manual I: Installation Guide Step 2.3: Comprehensive Configuration Please Note: you must confirm the settings within 20 minutes,otherwise, the device will re- vert back to the previous configuration and reboot. Please Note: If you do not use DHCP for your LAN and you have changed your LAN set- tings, make sure that the IP address of the PC connected to Quadro is still within the speci- fied IP address range, otherwise your PC may not establish a connection to Quadro.

  • Page 32: Run The Internet Configuration Wizard

    Quadro Manual I: Installation Guide Step 2.3: Comprehensive Configuration Run the Internet Configuration Wizard Open the Internet Configuration Wizard by selecting the corresponding menu item on the System menu. The page Getting Started will be displayed: Fig. I-33: Internet Configuration Wizard This first page of the Internet Configuration Wizard is for informational purposes only and lists the items to be configured, Click on the Next button for the Uplink Configuration page.

  • Page 33: Wan Ip Configuration

    Quadro Manual I: Installation Guide Step 2.3: Comprehensive Configuration stream fields. The default entry in both fields is 10000, the maximum bandwidth of the 10 MB uplink module. For basic DSL and cable modem service in the US, typical values are 300 for Upstream and 1500 for Downstream.

  • Page 34: Ppp Configuration

    Quadro Manual I: Installation Guide Step 2.3: Comprehensive Configuration PPP Configuration The IP Address Assignment field is used to specify the external IP address given to you. Usually it is a dynamic address but in some cases you may be given a static IP address. Fig.

  • Page 35: Dns Settings

    Quadro Manual I: Installation Guide Step 2.3: Comprehensive Configuration DNS Settings For DNS, the selection is set to Dynamically by Provider. When using a static IP address, fixed values must be entered. Fig. I-38: DNS Settings page The Quadro will suggest the correct settings. If Dynamically by Provider is selected, the DNS server settings will be set automatically whenever a connection to the Internet is es- tablished.

  • Page 36: Ppp Dial Settings

    Quadro Manual I: Installation Guide Step 2.3: Comprehensive Configuration Click Next to show the PPP Dial Settings page. PPP Dial Settings This is applicable only if PPPoE is your WAN Interface protocol. Fig. I-40: PPP Dial Settings page The default value is Always connected. Dial Manually enables a button on the main Quadro Management page to open or close the Internet connection manually.
  • Page 37 Quadro Manual I: Installation Guide Step 2.3: Comprehensive Configuration Click the Finish button to complete the Internet Configuration Wizard. The Quadro will then stop internal functions and apply the changes made in the Wizard. After this is complete, the Quadro will reply with the Confirm Settings page requesting confirmation of the changes.

  • Page 38: Step 2-A: Using Isdn Lines

    Quadro Manual I: Installation Guide Step 2-A: Using ISDN Lines Step 2-A: Using ISDN Lines The basic configuration procedure for Quadro IP PBXs that use ISDN lines is exactly the same as described in Step 2. As some ISDN providers require an outgoing MSN to be defined, go to the Telephony menu and open the ISDN Settings page: Fig.

  • Page 39: Step 2-B: Using An Adsl Or G.shdsl Uplink

    Quadro Manual I: Installation Guide Step 2-B: Using an ADSL or G.SHDSL Uplink Step 2-B: Using an ADSL or G.SHDSL Uplink If a Quadro IP PBX with ADSL or G.SHDSL uplink is used, the basic configuration of the WAN interface differs slightly form the procedure described in Step 2: An additional WAN Interface Protocol, PPPoA, may be selected and the ATM Bridging Settings (ADSL or G.SHDSL) need to be specified.

  • Page 40: Wan Internet Configuration Page

    Quadro Manual I: Installation Guide Step 2-B: Using an ADSL or G.SHDSL Uplink WAN Internet Configuration Page If PPPoA or Ethernet is the selected WAN Interface Protocol, the WAN Internet Configu- ration page of the Internet Configuration Wizard shows additionally the ATM Bridge Set- tings (ATM) area.

  • Page 41: Step 3: Registering On Epygi's Technical Support

    Step 3: Registering on Epygi's Technical Support Step 3: Registering on Epygi’s Technical Support It is recommended that you register your Quadro on the Epygi Technical Support web page. Registration will give you access to the Technical Support Database. There, you can submit requests concerning technical problems as well as refer to the frequently asked questions.

  • Page 42: Step 4: Making/Receiving Calls

    SIP exten- sions on the Epygi SIP Server, create a private directory for several Quadro units, or use alternate VoIP services. Refer to the Administrator's Guide for more information on these configurations.
  • Page 43 Appendix: Configuring the Epygi SIP Server, which describes how to change the default, SIP addresses on the Epygi SIP server and in the Quadro devices. With the directory ser- vice, you can create a private directory accessible from the Internet using a user- name/password.

  • Page 44: Appendix: Pc Dhcp Settings

    Quadro Manual I: Installation Guide Appendix: PC DHCP Settings Appendix: PC DHCP Settings The Quadro LAN port has a DHCP server that provides DHCP IP addresses to devices connected to the LAN either directly or through an Ethernet hub or switch. This appendix describes how to configure Windows PCs for DHCP.
  • Page 45 Quadro Manual I: Installation Guide Appendix: PC DHCP Settings Select Obtain an IP address automati- cally, then click on Advanced. You will see the entry DHCP Enabled. Click OK three times to close all windows. TCP/IP and DHCP under Windows 95/98/ME Click the Start button.

  • Page 46: Appendix: Changing The Admin Password

    Quadro Manual I: Installation Guide Appendix: Changing the Admin Password Appendix: Changing the Admin Password For security reasons, it is recommended that you change the default admin password. The username of the administrator (admin) cannot be changed. Under the Telephone Users menu, select Change Password. The Change Password page will be displayed.
  • Page 47 Quadro Manual I: Installation Guide Appendix: Configuring SIP NAT Traversal Appendix: Configuring NAT Traversal NAT or Network Address Translation is a common feature used to expand the use of con- nected PCs and other networked devices without having to use multiple global Internet public IP addresses.
  • Page 48 (Min) and 6049 (Max) and 6050 (Min) and 6065 (Max), respectively. Click the Save button to save the contents. The Quadro will activate the settings and register the extensions on the Epygi SIP Server after a few minutes. You can verify the settings from the main Quadro Management menu under Status in the SIP Registration Status section.
  • Page 49 This gives the user the ability to plan the extensions. As an example, we assume the five digits assigned by the Epygi SIP Server are 44444. If a user has three Quadros, then the user can plan the extensions as follows: •...
  • Page 50 Technical Support Center. If you have not registered with Epygi Technical Support, you cannot login to the Epygi SIP Server. Using the same login name and password you used for Epygi Support, login to the Epygi SIP Server at www.epygi.com under SIP, Login here.
  • Page 51 Quadro Manual I: Installation Guide Appendix: Configuring the Epygi SIP Server Fig. I-54: SIP Services Add New Extension page The Authentication password validates the entry and must match the password entered on the Quadro later. Make sure to record the name, Authentication Password and SIP ex- tension number for entry into the Quadro later.
  • Page 52 Quadro Manual I: Installation Guide Appendix: Configuring the Epygi SIP Server Configuring Quadro Extensions Once the SIP server has the created extensions with the user information, create these ex- tensions in the Quadro devices. Once they are entered in the Quadro, they will be regis- tered and can then be used.
  • Page 53 Fig. I-58: User Management page • If you go back to Epygi’s SIP Server, you will find the value reg. for this number in the column Stat. Reg. This will indicate that the Quadro has successfully registered the new number. If this does not happen after a few minutes, again verify the SIP Number and passwords.
  • Page 54 DHCP Client is running Checking internet connectivity (ICMP ping): Gateway: reached Primary nameserver: reached Secondary nameserver: not configured www.epygi.com: reached STUN Network Address Translation (NAT) Check: External visibible address: 212.126.210.179 Detected NAT type : Restricted cone Performing MTU Discovery: preparing system...
  • Page 55 If you are unable to resolve your problems, please send us a technical support request on the Support section of http://www.epygi.com/. Please prepare a system log file and at- tach it to your request. (To generate a system log file, open the System Diagnostics page System menu item Diagnostics) and click Download System Logs.
  • Page 56 Quadro Manual I: Installation Guide Appendix: Checking the Connections QIG-QUADRO-00-14 Quadro2x, 2xi, Quadro4x, 4xi, 4xa, 4xia, 4xs, 4xis, Quadro16x, 16xi, 16xa, 16xia, 16xs, 16xis; (SW Version 3.0.x)

This manual is also suitable for:

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