Applications - Tadiran Telecom Coral FlexiCom 6000 Installation Procedure And Hardware Reference Manual

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Coral FlexiCom 6000 Installation Manual

Applications

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In Coral CTI applications, CoraLINK is connected to the Ethernet back-bone along
with the telephony server.
The CoraLink acts as an interface between the Coral system and any CTI server
application for all the services (call, transfer, etc.) and events (monitoring functions)
of the network. The CTI application together with the CTI telephony server
manipulate numerous different call commands from the agent network and translate
them into logical data. The CTI telephony server communicates with the CoraLINK
through a single connection. The CoraLINK then translates that data into logical
information for the Coral system, which processes the calls.
CoraLINK can support up to eight different multiple CTI applications on the network,
any or all of which may be simultaneously directing service requests to, and receiving
status events at any time.
CoraLINK uses TCP/IP protocol and complies with the ECMA 179 and 180
standards. CoraLINK also supports the Novell TSAPI protocol, the Intel Dialogic
CT-connect, and IBM's Callpath.
Hot Standby system with Redundant (/R) common control, requires two
CLA-ATS cards connected to the CTI server via HUB.
The CLA-ATS should be accompanied by the appropriate software
application. Contact your manufacturer for the required CTI application
and/or price list.
See Chapter 2 in the Coral FlexiCom & Coral IPx Product Description, for
more details.
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Common Control Cards