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Component
Channels
DS30X link
(cable)
Diagnostic tests available for each component
The diagnostic tests that are available for each component are listed in the Diagnostic section
of the Maintenance screen. To view the list of diagnostic tests for a particular component, click
the component in the component tree.
If a diagnostic test fails or cannot be run
If a warning message appears, the diagnostic test cannot be run because a prerequisite
condition has not been met. If a diagnostic test fails, a message appears in a new browser
window (see the example on screen step
In both cases, check the Alarm Monitor to determine the reason and the appropriate action to
take.
If the Alarm Monitor and Event Browser do not provide a solution to a hardware problem, you
may need to replace or service a component. If the problem is with a component that is not
replaceable because it is not a physical entity (such as the Time Switch), you must either
replace its parent component or contact your Avaya technical support representative,
depending on the component.
To run a diagnostic test
1.
2. In CallPilot Manager, click Maintenance→Maintenance Admin.
3. Click the plus sign (+) beside the CallPilot server to expand the component tree.
4. Continue clicking the plus sign (+) until the component with which you want to work is
5. Click the hardware component for which you want to run diagnostics.
Avaya CallPilot® 1002rp Server Maintenance and Diagnostics
Diagnostics available?
No
Yes
Important:
Avaya recommends that you courtesy stop rather than stop a component if
possible. For instructions, see
Run CallPilot Manager and log in.
Result: The Maintenance screen appears.
visible.
Diagnostic tests available for each component
No
Yes
9
on page 60).
Starting and stopping components
Replaceable?
on page 55.
December 2010
59
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