Duplex Jam - Xerox Phaser 3330 Service Manual

Troubleshooting

Duplex Jam

Paper jam occurred in the Duplex paper path.
Applicable Errors
• 08-600: Duplex Jam0
Initial Actions
• Open the Rear Door and remove the jammed paper.
• Check the paper guides in the paper trays are adjusted correctly.
• Remove the Duplex Unit and check for jammed paper.
• Check for paper curl when duplexing.
• Verify printer will print Simplex pages.
• Turn the machine on and then off, if the error persists use the following procedure.
• Verify the paper is within specification for the machine and is suitable for duplex printing. Paper
that is too light, too heavy or the incorrect size may cause duplex jams. Special media such as
labels, widows or perforations may also cause duplex jams. For details of paper specifications refer
to the Xerox WorkCentre 3335/3345 Multifunction Printer User Guide or the Xerox Phaser 3330
Printer User Guide.
Troubleshooting Reference Table
Applicable Parts
• Duplex Assembly, (PL 4.1.11,
4.1 Duplex Assembly)
• Main PWB:
• (PL 1.0.7, Parts List 1.0 Phaser 3330
Main) (phaser 3330)
• (PL 6.1.7, Parts List 6.1 WorkCentre
3335/3345 Main) (WorkCentre 3335
and 3345)
Troubleshooting Procedure Table
Step Actions and Questions
1.
Check that the Duplex Assembly
guides are adjusted correctly.
Does the error persist?
2-40 Phaser 3330 and WorkCentre 3335/3345
Service Manual
Wiring and Plug/Jack Map Reference
Parts List • Phaser 3330 Main PWB Connector Designators
• Phaser 3330 Control Panel PWB
• Wiring Diagrams for P3330/WC3335/WC3345
• WorkCentre 3335/3345 Main PWB Connector Designators
• DADF PWB
• SMPS PWB
Yes
paper Go to step 2.
No
Complete.
Xerox Internal Use Only