Collecting The Service Processor Log Files-Sp4.X - HPE 3PAR StoreServ 8000 Service And Upgrade Manual

◦ Users who accessed the HPE 3PAR SP
◦ Logon and logoff times
◦ The functionality used, such as Interactive CLI.
• SPLOR—Gathers files to diagnose service processor issues. The SPLOR data can be retrieved
through the Collect support data action from the Service Processor page.
Procedure
1. Connect and log in to the service processor.
2. From the Service Console (SC) main menu, select Service Processor.
3. Select Actions > Collect support data.
4. Select SPLOR data, and then click Collect to start data retrieval.
When support data collection is in progress, it will start a task which will be displayed at the top of the
page. To see details for a specific collection task in Activity view, expand the task message and click
the Details link for the task.
Collecting the service processor log files—SP4.x
Procedure
1. Connect and log in to the service processor (SP).
2. From the Service Processor Onsite Customer Care (SPOCC) main menu, click Files from the
navigation pane.
3. Click the folder icons for files > syslog > apilogs.
4. In the Action column, click Download for each log file:
SPSETLOG.log
ARSETLOG.system_serial_number.log
errorLog.log
5. Zip the downloaded log files.
166 Troubleshooting
Service processor set up log
Storage System setup log
General errors