HPE 3PAR StoreServ 8000 Service And Upgrade Manual page 51

Prerequisites
Order a replacement component by contacting your Hewlett Packard Enterprise authorized service
provider.
Procedure
Preparation
1. Unpack the component and place on an ESD safe mat.
2. Connect to the HPE 3PAR Service Processor.
Browse to either the IP address or hostname: https://<sp_ip_address> or https://
<hostname> .
3. Log in to the HPE 3PAR Service Processor (SP).
With the 3parcust account credentials, the Service Processor Onsite Customer Care (SPOCC)
interface displays.
4. Initiate a maintenance window to stop the system from sending alerts to Hewlett Packard Enterprise.
a. From the SPOCC interface main menu, select SPMAINT in the left navigation pane.
b. From the SPMaint interface main menu under Service Processor - SP Maintenance, select
StoreServ Configuration Management.
c. Under Service Processor - StoreServ Configuration, select Modify under Action.
d. Under Service Processor - StoreServ Info, select On for the Maintenance Mode setting.
5. Initiate Check Health on the storage system.
a. From the SPOCC interface main menu, click Support in the left navigation pane.
b. From the Service Processor - Support page, under StoreServs, click Health Check in the
Action column.
A pop-up window displays a status message while the health check runs.
When running the Health Check using Internet Explorer, the screen might remain blank while
information is gathered. This process could take a few minutes before displaying results. Wait for
the process to complete and do not attempt to cancel or close the browser.
c. To review the report, click either Details or View Summary.
CAUTION: If health issues are identified during the Check Health scan, resolve these issues
before continuing. Refer to the details in the Check Health results and contact Hewlett Packard
Enterprise Support if necessary.
6. Review the information in the email alert notification.
If the email notifications are enabled, information about the failed port due to the failed SFP
transceiver is provided in an email alert notification. The port position in the storage system is
provided as Node:Slot:Port (N:S:P).
7. Review the information in the HPE 3PAR StoreServ Management Console (SSMC) interface alert
notification.
Service 51