Trunk Mailbox - NEC UX5000 Manual

Trunk Mailbox

Trunk Mailbox
Description
A Trunk Mailbox allows a specific UX5000 trunk to have its own Answering Table. This is an essential part
of setting up Multiple Company Greetings and other types of flexible answering. A Trunk Mailbox permits
the voice mail Automated Attendant to provide a unique Welcome Message, Instruction Menu, and dialing
options for each trunk. It also ensure that outside calls route through the Automated Attendant properly (i.e.,
with the proper integration strings).
Related Features
Bilingual Voice Prompts (page 73)
Use this option to set the prompt language for any calls handled by this Trunk Mailbox.
Mailbox Name (page 180)
The Trunk Mailbox name appears on system reports.
Multiple Company Greetings (page 232)
By setting up a Trunk Mailbox for each trunk, one voice mail system can provide individual greetings
and dialing options for several companies.
Tenant Service (page 287)
Tenant Groups may limit access to the Trunk Mailbox.
Programming
Step 1
Step 2
Step 3
Step 4
Step 5
296 ◆ Chapter 2: Features
Set up a Trunk Mailbox.
1.1 C : M O
USTOMIZE AILBOX
- Select Trunk.
✔ 001-072
Optionally assign a department name for the Trunk Mailbox.
2.1 C : M O
USTOMIZE AILBOX
- This information appears on the Distribution List (page 495) and Mailbox Options
(page 497) reports
✔ By default, there are no department names assigned.
Check to be sure the Trunk Mailbox numbers match the corresponding Extension entry.
3.1 C : M O
USTOMIZE AILBOX
- Be sure the Extension and Mailbox Number entries match.
✔ By default, Extension is the same entry as Mailbox Number.
To have Trunk Mailboxes answer and route outside calls (for example to provide Multiple
Company Greetings):
4.1 C : M O
USTOMIZE AILBOX
- Program which Answering Table will answer the trunk specified in the Extension options
for the Trunk Mailbox.
✔ By default, this option is N (None).
Optionally review the following reports:
- Reports:
A A
UTO TTENDANT
- Reports:
M O
AILBOX
E : T : M
PTIONS DIT RUNK AILBOX
E : T : D
PTIONS DIT RUNK EPARTMENT
E : T : E
PTIONS DIT RUNK XTENSION
E : T : A
PTIONS DIT RUNK NSWERING
T R (
RUNK EPORT PAGE
R ( 497)
PTIONS EPORT PAGE
T ( 451).
YPE PAGE
( 451).
PAGE
( 452).
PAGE
S T ( 453).
CHEDULE ABLE PAGE
509)
UX Mail Manual