Go To A Mailbox - NEC UX5000 Manual

Go To A Mailbox

Description
An Automated Attendant caller can dial a digit to route to a Call Routing or Announcement Mailbox. This is
called the Go To (GOTO) action. The GOTO action can route directly to a specific Call Routing or
Announcement Mailbox, or allow the Automated Attendant caller to go to a mailbox of their own choosing.
Use the GOTO action to set up a "tree" of Automated Attendant options.
The block diagram below shows how the Automated Attendant can provide the caller with a "tree" of dial-
ing options. Dialing 1 (GOTO 800) routes to Announcement Mailbox 800, which plays the company direc-
tions. Dialing 2 (GOTO 820) routes to Call Routing Mailbox 820, which is set up to give the caller single-
digit dialing to Tech Service technicians.
● The Announcement Message for Announcement Mailbox 800 tells the caller how to locate the company.
● The Instruction Menu for Call Routing Mailbox 820 instructs the caller which digits to dial for each tech-
nician. The Dial Action Table for Call Routing Mailbox 820 contains the TRF or UTRF actions to each
technician's extension.
Automated Attendant
The GOTO action can also log into the following additional mailbox types:
● Announcement Mailbox (page 48)
The caller hears the Announcement Message (if recorded).
Distribution Mailbox (page 134)
●
The caller can leave a message in the Distribution Mailbox for distribution to the Distribution List.
Guest Mailbox (page 157)
●
The caller logs directly into the Guest Mailbox.
● Message Center Mailbox (page 190)
The caller hears a beep and can leave a message in the Message Center mailbox.
● Subscriber Mailbox (page 279)
The caller logs directly into the Subscriber Mailbox.
UX Mail Manual
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Call Routing Mailbox 811
Company
Directions
GOTO 800
Announcement Mailbox 800
GOTO 820
Tech Service
Technicians
Call Routing Mailbox 820
Go To A Mailbox
Chapter 2: Features ◆ 151
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