Welcome Message; Disabling Default Messages And Single Digit Dialing - NEC UX5000 Manual

Welcome Message

Welcome Message
Description
The Welcome Message is the first announcement that plays to Automated Attendant callers, just before the
Instruction Menu. Normally, the Welcome Message provides the company greeting. The Welcome Message
is associated with the active Call Routing Mailbox, and can be customized (rerecorded) by the System
Administrator. If a custom Welcome Message is not recorded, the Automated Attendant callers hear:
"Thank you for calling."

Disabling Default Messages and Single Digit Dialing

You can optionally disable the default Welcome Message (and Instruction Menu). You may want to do this if
you program a Call Routing Mailbox that provides single digit dialing to co-worker's extensions. To set this
up, for example:
■ In the Dial Action Table for the Call Routing Mailbox that initially answered the call, program a GOTO
action (e.g., 1) to another Call Routing Mailbox.
■ In that second Call Routing Mailbox, program its Dial Action Table to have a sequence of TRF or UTRF
actions that route to specific extensions.
Disable the default messages for the second Call Routing Mailbox.
■
After the Automated Attendant answers, the caller can dial 1, then the single digits for extensions.
■
Related Features
Answering Table (page 54)
Determines how the Automated Attendant answers outside calls on each voice mail port.
Automated Attendant (page 68)
The Answering Table determines how the Automated Attendant answers calls.
Call Routing Mailbox (page 88)
The mailbox associated with an Answering Table that specifies which dialing options (Dial Action
Table) and announcements are available to Automated Attendant callers.
Dial Action Table (page 116)
Defines the dialing options for the Call Routing Mailbox chosen by the active Answering Table.
Directory Dialing Mailbox (page 129)
You can record a Welcome Message for a Directory Dialing Mailbox. The Welcome Message plays
before any Instruction Menu and/or Directory Dialing Message recorded for the mailbox.
Instruction Menu (page 162)
The Instruction Menu is the second announcement that plays to Automated Attendant callers, right after
the Welcome Message. Normally, the Instruction Menu provides callers with the Automated Attendant
dialing options.
Single Digit Dialing (page 277)
An Automated Attendant caller can press a single key to route to an extension, route to another destina-
tion, or use an voice mail feature.
System Administrator (page 283)
Only the System Administrator can record the Instruction Menu.
308 ◆ Chapter 2: Features
UX Mail Manual