Answering Table - NEC UX5000 Manual

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Answering Table

Answering Table
Description
The Answering Table determines how the Automated Attendant answers outside calls on each voice mail
port, according to the time of the day and day of the week that the call is ringing. The Answering Table is an
integral part of the Automated Attendant. The Automated Attendant can automatically answer incoming
calls, play an announcement, and provide dialing options to callers. There are 3 major Automated Attendant
components:
Answering Table (page 54)
The Answering Table determines how the Automated Attendant answers outside calls on each voice mail
port, according to the time of the day and day of the week that the call is ringing. The Answering Table
divides the time of day and day of the week into individual schedules, which in turn assign a Call Routing
Mailbox to each call. There are 50 Answering Tables, with 20 schedules within each table. There are three
types of Schedules: Day (single day), Range of Days (e.g., Monday through Friday), and Specific Date
(e.g., 12/25).
Call Routing Mailbox (page 88)
A Call Routing Mailbox is a mailbox associated with an individual Answering Table schedule. It speci-
fies which dialing options (Dial Action Table) are available to callers. It also provides two announce-
ments to callers: the Welcome Message (which greets callers) and the Instruction Menu (which describes
the caller's dialing options). By default, there are 17 Call Routing Mailboxes.
Dial Action Table (page 116)
Once the Automated Attendant answers, the Dial Action Table provides the dialing options to callers.
Each digit a caller can dial is assigned a specific action (function) in the Dial Action Table. The dial
action used depends on the setting in the active Call Routing Mailbox, which in turn depends on the
Answering Table setup. There are 500 Dial Action Tables.
The block diagram below shows the default voice mail Automated Attendant configuration.
DIL to Voice Mail
Master (700)
Port Options
All ports
Use Answering
Table 1
54 ◆ Chapter 2: Features
Default Automated Attendant Answering
Customize:
Port Options:
Answering Table
Answering
Customize:
Answering Tables
Table 1
Monday-Friday
8:00AM
Monday-Friday
Noon
Monday-Thursday
5:00PM
Friday
5:00PM
Which chooses Call
Routing Mailboxes 811-814
(depending on day/time).
Customize:
Call Routing
Mailbox Options
Mailbox 811
Edit 811
Dial Action
Customize:
Dial Action Table
Table 1
Customize:
Call Routing
Mailbox Options
Mailbox 812
Edit 812
Customize:
Call Routing
Mailbox Options
Mailbox 813
Edit 813
Dial Action
Customize:
Dial Action Table
Table 2
Customize:
Call Routing
Mailbox Options
Mailbox 814
Edit 814
And Dial Action
Tables 1 or 2
From the System
Administrator's mailbox (301),
record a Welcome Message (SA +
W) and Instruction Menu (SA + I) for
the active Call Routing Mailbox.
Dial Action Table 1 and 2
Dialing Options
Dial an extension number, or
0 for the operator
With these dial-
ing options
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