Monitored Transfer - NEC UX5000 Manual

Monitored Transfer

Monitored Transfer
Description
Monitored Transfer is an Automated Attendant (Dial Action Table) option that combines the features of a
Screened Transfer with an Unscreened Transfer. With Monitored Transfer, after an Automated Attendant
caller dials an extension voice mail checks the status of the called extension.
● If the called extension is idle, voice mail rings the extension (similar to an Unscreened Transfer).
If the called extension is busy or in DND, voice mail sends the caller directly to the called extension's
●
mailbox (similar to a Screened Transfer).
The following table shows in detail how Monitored Transfer operates.
■ Call = Call answered by the Automated Attendant.
Extension = Extension dialed by Automated Attendant caller.
■
If Auto Attendant Do Not Disturb is off (see page 60 for more on this feature):
With Active Greeting
Recorded
With Active Greeting
Not Recorded
If Auto Attendant Do Not Disturb is on (see page 60 for more on this feature):
With Active Greeting
Recorded
With Active Greeting
Not Recorded
1
Custom UX5000 programming may redirect the unanswered call (for example, to a hunt group or another extension).
230 ◆ Chapter 2: Features
Monitored Transfer (MTRF) Operation
Extension Idle
1. Puts call on Hold.
2. Tries extension (i.e., tests
for status).
3. Rings extension
screened, then
unscreened.
-If answered, transfers call.
-If unanswered in a default
UX5000, plays greeting
and a beep (so caller can
1
start recording).
1. Puts call on Hold.
2. Tries extension (i.e., tests
for status).
3. Rings extension
screened, then
unscreened.
-If answered, transfers call.
-If unanswered in a default
UX5000, plays name (if
recorded) or extension
number. Voice mail then
prompts caller to leave a
1
message.
Extension Idle
1. Sends call immediately to mailbox:
-Plays greeting.
-Prompts caller to start recording.
Option not available.
Extension Busy
1. Puts call on Hold
2. Tries extension (i.e., tests
for status).
3. Sends call to mailbox:
-Plays greeting.
-Prompts caller to start
recording.
1. Puts call on Hold.
2. Tries extension (i.e., tests
for status).
3. Sends call to mailbox:
-Plays name (if recorded)
or extension number.
-Prompts caller to dial 1 to
leave message or 2 for
other options (back to
Automated Attendant).
Extension Busy
Extension in DND
1. Puts call on Hold.
2. Tries extension (i.e., tests
for status).
3. Sends call to mailbox:
-Plays greeting.
-Prompts caller to start
recording.
1. Puts call on Hold.
2. Tries extension (i.e., tests
for status).
3. Sends call to mailbox:
-Plays name (if recorded)
or extension number.
4. Prompts caller to dial 1 to
leave message or 2 for
other options (back to
Automated Attendant).
Extension in DND
UX Mail Manual