Flexible Call Routing - NEC UX5000 Manual

Flexible Call Routing

Description
The Automated Attendant can provide outside callers with a wide variety of dialing (routing) options. You
can customize the announcements and routing options to exactly meet the site requirements. Use Flexible
Call Routing to eliminate or minimize the need for an operator or receptionist to handle outside calls.
There are 3 components to Flexible Call Routing.
■ Answering Table (page 54)
Determines how the Automated Attendant answers outside calls on each voice mail port, according to
the time of the day and day of the week that the call is ringing.
■ Call Routing Mailbox (page 88)
The mailbox associated with an Answering Table that specifies which dialing options (Dial Action Table)
and announcements are available to Automated Attendant callers.
■ Dial Action Table (page 116)
Defines the dialing options for the Call Routing Mailbox chosen by the active Answering Table, which in
turn provides those dialing options to Automated Attendant callers.
Related Features
Answering Table (page 54)
Determines how the Automated Attendant answers outside calls on each voice mail port.
Automated Attendant (page 68)
The Automated Attendant can automatically answer incoming calls, play an announcement, and provide
dialing options to callers.
Call Routing Mailbox (page 88)
The mailbox associated with an Answering Table that specifies which dialing options (Dial Action
Table) and announcements are available to Automated Attendant callers.
Dial Action Table (page 116)
Defines the dialing options for the Call Routing Mailbox chosen by the active Answering Table.
Programming
Refer to
A
UTOMATED
Operation
N/A
UX Mail Manual
for more on how to set up your Flexible Answering Schedules.
A ( 68)
TTENDANT PAGE
Flexible Call Routing
Chapter 2: Features ◆ 143
2