Instruction Menu; Disabling Default Messages And Single Digit Dialing - NEC UX5000 Manual

Instruction Menu

Instruction Menu
Description
The Instruction Menu is the second announcement that plays to Automated Attendant callers, right after the
Welcome Message. Normally, the Instruction Menu provides callers with the Automated Attendant dialing
options. The Instruction Menu is associated with the active Call Routing Mailbox. Normally, you should
have the System Administrator customize (rerecord) the Instruction Menu to match the dialing options
enabled in the active Dial Action Table. If a custom Instruction Menu is not recorded, the Automated Atten-
dant callers hear:
"If you are calling from a touch tone phone, please dial the extension number you wish to reach, or dial
0 for assistance. If you are calling from a rotary dial phone, please stay on the line for assistance."

Disabling Default Messages and Single Digit Dialing

You can optionally disable the default Instruction Menu (and Welcome Message). You may want to do this if
you program a Call Routing Mailbox that provides single digit dialing to co-worker's extensions. To set this
up, for example:
● In the Dial Action Table for the Call Routing Mailbox that initially answered the call, program a GOTO
action (e.g., 1) to another Call Routing Mailbox.
● In that second Call Routing Mailbox, program its Dial Action Table to have a sequence of TRF or UTRF
actions that route to specific extensions.
● Disable the default messages for the second Call Routing Mailbox.
After the Automated Attendant answers, the caller can dial 1, then the single digits for extensions.
●
Related Features
Answering Table (page 54)
Determines how the Automated Attendant answers outside calls on each voice mail port.
Automated Attendant (page 68)
The Answering Table determines how the Automated Attendant answers calls, and assigns the Call
Routing Mailbox to the call.
Call Routing Mailbox (page 88)
The mailbox associated with an Answering Table that specifies which dialing options (Dial Action
Table), Welcome Message, and Instruction Menu are available to Automated Attendant callers.
Dial Action Table (page 116)
Defines the dialing options for the Call Routing Mailbox chosen by the active Answering Table.
Directory Dialing Mailbox (page 129)
You can record an Instruction Menu for a Directory Dialing Mailbox. The Instruction Menu plays before
the Directory Dialing Message.
Single Digit Dialing (page 277)
An Automated Attendant caller can press a single key to route to an extension, route to another destina-
tion, or use a voice mail feature.
System Administrator (page 283)
Only the System Administrator can record the Instruction Menu.
Welcome Message (page 308)
The Welcome Message is the first announcement that plays to Automated Attendant callers. Normally,
the Welcome Message provides the company greeting.
162 ◆ Chapter 2: Features
UX Mail Manual