Barcode Troubleshooting - Thermos TriPlus RSH Hardware Manual

6
Troubleshooting

Barcode Troubleshooting

Barcode Troubleshooting
158 TriPlus RSH Hardware Manual
This section lists the most important points for overcoming a faulty or a problematic
situation.
CAUTION Before starting any repair step, power off the TriPlus RSH, and ensure the
temperature inside the unit is below 50 °C to avoid any burns.
Observation
Module does not respond to
initiation step.
Barcode not readable
Barcode not identified
Recommended Action
• Check control cable connections.
• Check the availability of the Barcode Reader module
within the software.
If not available, is the TriPlus RSH configuration laid
out for a cycle excluding the Barcode Reader?
• If necessary load a configuration backup prepared for
the Barcode Reader device.
• Check for a Pending Message and take corrective actions
if necessary.
• Check the horizontal orientation of the barcode lines.
• Check the barcode length, minimum 19 mm for use
with a 20 mL vial.
• Check the type of the barcode symbol. See the section
Approved Barcode Label in the TriPlus RSH User
Guide.
• Check the barcode length, minimum 19 mm for use
with a 20 mL vial.
• Check the label quality.
• Check the print quality of the barcode lines.
• Check the density of the barcode lines.
• Check if barcode is 1D; 2D barcodes cannot be
decoded.
• Is a barcode label attached?
• Is the barcode oriented such that the bars are in a
horizontal direction? Any shifted angle?
• Is the label of correct quality?
- Is the background white for contrast?
- Is it burned (blackened) from elevated temperature, for
example Agitator?
- Is the surface wet (moisture)?
- Is there a reflection?
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