Checking System Gateway Connectivity - Hughes HX200 Installation Manual

Checking system gateway
Chapter 6 • Troubleshooting
82
1038054-0001 Revision A.04 - Inspection Draft
If the message says
is disabled. Perform the following procedure:
a. Check the receive and transmit signals as explained above.
b. Wait two hours. If Web Acceleration has not returned to
c. Power cycle the satellite router by turning it off using the
Use the System Control Center
connectivity to the HX system gateway.
connectivity
Note: It may be helpful to open a second web browser to access
the Help page while executing the connectivity test.
1. Navigate to the System Control Center Connectivity Test
page and click Start Test. Refer to Connectivity Test page on
page 60 for more information.
2. If, after a successful connectivity test, you still cannot access
enterprise resources, ping the router address from the
computer. Ping is a network command that helps you check
whether a remote computer can be reached on an IP network.
By sending a packet to a designated address and waiting for a
response, the ping command is used diagnostically to ensure
that a host computer you are trying to reach is both operating
and reachable.
a. Navigate to the System Information page and record the
b. Open a command or terminal window to obtain a system
c. At the system prompt, type
d. Close the command window after viewing the results of
Not Operational
to ensure that the satellite router is transmitting and
receiving properly. If it is not, troubleshoot as previously
described.
, go to step c.
Operational
power switch on the rear panel, waiting 10 seconds, then
turning it back on; then check the Web Acceleration status
again. If it is still not operational, or operational but you
cannot access enterprise services, contact Technical
Support.
router address listed in the Satellite panel.
command prompt. If you are running Windows, click
. At the Run dialog box, type
Start→ Run
field and click OK.
Open
using the router address recorded in Step a, then press
E .
NTER
the ping command.
, Web Acceleration
Connectivity Test link to check
command
ping <router address>
in the