Troubleshooting The Update - Hughes HX200 Installation Manual

Troubleshooting the
update
Appendix C • Updating the satellite router software
110
1038054-0001 Revision A.04 - Inspection Draft
Perform these troubleshooting procedures if you are unable to
update the
fallback.bin
utility:
1. Observe the message in the System Updater window message
field on the system.
Continue with step 2 if one of the following messages
appears in the message window:
Waiting for remote to come up...
Unable to get login prompt
2. Test LAN connectivity between the installer laptop and
satellite router by performing a ping test:
a. Open a DOS command line prompt or Command window
on the installer laptop.
b. Type
ping 192.168.0.1
c. Press E .
NTER
Continue with Step 3 if the ping test fails. Verify that the
Ethernet cable is securely attached to the installer laptop and
the satellite router.
3. Verify that the installer laptop has an IP address of
192.168.0.2.
If the address is incorrect or blank, refer to Configuring the
TCP/IP properties on the installer laptop on page 102 for
instructions on how to assign an IP address.
1. After verifying that the installer laptop is connected to the
satellite router and its TCP/IP properties are properly
configured, power cycle the satellite router by turning it off
using the power switch on the rear panel, waiting 10 seconds,
and then turning it back on.
2. Restart the utility and repeat the instructions in Updating the
fallback.bin file on page 109.
3. Contact Technical Support if you are unable to update the
file on the satellite router after completing
fallback.bin
steps 1 through 2.
file using the Fallback Updater
.