Related Manuals for Hughes HX90
Summary of Contents for Hughes HX90
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Page 1: User Guide
HX90 Satellite Router User Guide 1039457-0001 Revision A April 11, 2012 11717 Exploration Lane, Germantown, MD 20876 Phone (301) 428-5500 Fax (301) 428-1868/2830... - Page 2 The information in this document is subject to change without notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
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Page 3: Table Of Contents
Contents Understanding safety alert messages....7 Messages concerning personal injury ..... . 7 Messages concerning property damage . - Page 4 System Information page ....... 32 Port Forwarding Configuration page ..... . 33 Defining port forwarding rules .
- Page 5 Hot cable connector ....... . . 59 Slow speed or intermittent operation....60 Viewing problem-related statistics .
- Page 6 • Contents 1039457-0001 Revision A...
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Page 7: Understanding Safety Alert Messages
Understanding safety alert messages Safety alert messages call attention to potential safety hazards and tell you how to avoid them. These messages are identified by the signal words DANGER, WARNING, CAUTION, or NOTICE, as illustrated below. To avoid possible property damage, personal injury, or in some cases possible death, read and comply with all safety alert messages. -
Page 8: Safety Symbols
Safety symbols The generic safety alert symbol calls attention to a potential personal injury hazard. It appears next to the DANGER, WARNING, and CAUTION signal words as part of the signal word label. Other symbols may appear next to DANGER, WARNING, or CAUTION to indicate a specific type of hazard (for example, fire or electric shock). -
Page 9: Contact Information
Contact information If you experience a problem with your HX90 satellite router, first try the solutions offered in Chapter 4 – Troubleshooting on page 41. If you need assistance, use the contact information listed here. If you need operational, warranty, or repair support, who you should contact depends on where you purchased your satellite router. - Page 10 • Contact information 1039457-0001 Revision A...
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Page 11: Satellite Router Overview
(Ethernet) or wireless local area network (LAN). The router has two Ethernet LAN ports so it can be connected to one or two LAN subnets. The HX90 satellite router is designed to meet the needs of enterprise business customers, small business users, and consumers. -
Page 12: Scope Of This User Guide
After your HX90 satellite router has been installed, you can use a web browser on your computer to access the Internet or an intranet. You can use a LAN to extend Internet or intranet connectivity to multiple computers. The satellite router has a System Control Center that provides access to system information such as the router’s operating status and troubleshooting information. - Page 13 Internet connectivity. CAUTION This message applies if you use the HX90 satellite router in the United States: If servicing of the satellite router’s outdoor antenna assembly is necessary, the FCC requires that the work must be done by a trained professional because the antenna assembly transmits RF energy.
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Page 14: Satellite Router Specifications
Satellite router specifications Table 1: Specifications for the HX90 satellite router Weight 1.6 lb (0.73 kg) Height 8.0 inches (20.3 cm) Width 1.6 inches (4.1 cm); 2.4 inches (6.1 cm) at base Depth 9.0 inches (22.9 cm) ° ° °... -
Page 15: Router Operating Position
Router operating position NOTICE Operate the HX90 router only in the upright vertical position as shown in Figure 3. Any other position could result in insufficient ventilation, overheating, and malfunction. Figure 3: HX90 in vertical position Chapter 1 • Satellite router overview... -
Page 16: Computer And Networking Requirements
Computer requirements The HX90 satellite router can be used with any device that supports IP and has a 10/100 BaseT Ethernet LAN port. Typically, the router is connected to a customer’s computer. However, the HX90 is self-hosted; it does not require a computer for any of its functions. -
Page 17: System Control Center
Chapter 2 System Control Center The System Control Center is a set of screens and links you can use to monitor your broadband service and troubleshoot the satellite router in the event of a problem. The System Control Center provides access to system status, configuration information, and online documentation through a web browser on a computer connected to the satellite router. -
Page 18: System Control Center Home Page
Note: The method described here works for Internet Explorer. For other browsers see the browser’s instructions for creating a shortcut to a URL. 2. Drag the icon that appears in front of the address displayed in the browser to the computer desktop. -
Page 19: Text Links
Getting Started – Through this link you can find general operating instructions for the HX90 router, recommended settings for your browser and TCP/IP, answers to frequently asked questions, and troubleshooting information. – The Browser Optimization Utility is a software utility... -
Page 20: Common Features On System Control Center Screens
– Restarts the satellite router. Restart HX90 myHughesNet Note: links may or may not be present on your satellite router myHughesNet depending on the country where the router is used and your service plan. provides access to the HughesNet Web Portal, which contains a Go to myHughesNet variety of useful tools, resources, and information. -
Page 21: Button Links
Button links At the top of each System Control Center page are four round buttons with labels above them as shown in Figure 7 on page 21. Each button is a link to the System Control Center page identified by the label—for example, the System Status button is a link to the System Status page. -
Page 22: System Status Button
Table 2: Button links on System Control Center screens (Continued) Button Destination Description of destination page Reception Info Reception Information page Displays statistics about received data. For more information see Reception Information page on page 28. Transmission Info Transmission Information page Displays statistics about transmitted data. -
Page 23: Ipsec Icon
the parameter name to see a message that may include helpful information, depending on what the problem is. IPSec icon An icon that looks like a small lock next to the System Status button means IPSec is enabled. This icon is shown in Figure 8. Figure 8: IPSec icon IPSec (Internet Protocol Security) is a set of network protocols and services that provide security to IP networks by authenticating and encrypting each IP packet of a... -
Page 24: Small Icon On System Control Center Screens
Small icon on System Control Center screens NOTICE The System Control Center screens include a small icon as indicated by the arrow in Figure 9. Figure 9: Small icon on System Control Center screens (arrow) Do not click this icon unless you are a qualified technician or unless a service provider representative instructs you to. -
Page 25: Red Flag Indicator
Figure 10: Format of status and information screens The parameters listed on each screen are explained in this guide in the section for each screen: • System Status page on page 26 • Reception Information page on page 28 • Transmission Information page on page 30 •... -
Page 26: Features You May Not See
If you see a red flag, you can click the underlined parameter value in the right column to see additional information about the problem. Features you may not see You may see descriptions of certain features in the user guide that you do not see on your System Control Center screens. - Page 27 The parameters listed on the System Status page are explained in the following table. Table 4: System Status page parameters Parameter Explanation Signal Strength Receive signal strength. A value of 30 or less indicates a weak signal. Receive Status Indicates if the receive data path is operational or other status. Click the displayed RxCode for explanation of the displayed code.
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Page 28: Reception Information Page
Level of encoding the router can accept based on the current signal quality. Lower Modcod numbers are used if signal impairments such as rain are present. Adaptive coding and modulation (Modcod) is a Hughes-developed technique that maximizes over-the-air bandwidth utilization. Chapter 2 • System Control Center... -
Page 29: Examining Receive Status
Examining receive status You can check the Receive Status parameter to find out if the receive data path is operational or if there is a problem. Normal receive status is indicated by the message Receiver operational ( RxCode5 The following two illustrations show how you can view a list of all RxCodes or see an explanation of the currently displayed RxCode. -
Page 30: Transmission Information Page
Transmission Information page The Transmission Information page shown in Figure 16 displays information about data transmissions from the satellite router. The information on this screen may be useful to a service provider representative if you need help in resolving a problem. Figure 16: Transmission Information page The parameters listed on the Transmission Information page are explained in the following table. - Page 31 The following two illustrations show how you can view a list of all TxCodes or see an explanation of the currently displayed TxCode. Each TxCode—except TxCode 8—indicates a specific problem in the transmission path. Figure 17: Finding additional Transmit Status information The next illustration shows the list of all TxCodes.
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Page 32: System Information Page
The parameters listed in the HX90 Info section of the System Information page are explained in the following table. Other sections of the screen (Transmit Radio Info and Satellite) provide additional information about the router installation and the router software (Software Configuration). -
Page 33: Port Forwarding Configuration Page
MAC address for the satellite router. Port Forwarding Configuration page Note: The Port Forwarding Configuration page and link are present on your HX90 only if they have been enabled by the NOC. The Port Forwarding Configuration page and the link to it are present only if port forwarding has been enabled and made visible on the router by the NOC. -
Page 34: Defining Port Forwarding Rules
To define additional rules, repeat these steps. Checking download allowance status Note: The Download Allowance Status link and screen are present on your HX90 only if they have been enabled by the NOC. Whether they are enabled or not depends on your service plan. -
Page 35: Help Page
If you exceed your daily allowance, the Download Allowance Status screen shows a download speed limited message, and your download speed is reduced until the download allowance is replenished. Figure 22: Download Allowance Status screen The Download Allowance Status screen shows the following: •... -
Page 36: System Control Center Tools For Troubleshooting
• Click in the left panel of any System Control Center page. Help Figure 23: Help page For additional product support information, go the online HughesNet Knowledge Base at http://kb.hughesnet.com System Control Center tools for troubleshooting The System Control Center includes screens that are useful for troubleshooting. For details see: •... -
Page 37: Leds
LEDs indicate the router’s operating status. All are blue when lit. The front panel LEDs are all blue when lit. Figure 24: Front panel LEDs on the HX90 router Chapter 3 • LEDs 1039457-0001 Revision A... - Page 38 Table 8 on page 38 explains what the router status is when the LEDs are on, off, or blinking. On means the LED is continuously lit. Blinking means the LED is usually on, but intermittently turns off briefly. Flashing means the LED alternates between on and off for periods of ½...
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Page 39: Lan Port Leds
LAN port LEDs Green and orange LEDs on the each of the two LAN (Ethernet) ports on the router’s rear panel indicate link status and speed, as explained in Figure 25. Green indicates link speed: – Connected to a 100-Mbps network 100BaseT mode) –... - Page 40 Chapter 3 • LEDs 1039457-0001 Revision A...
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Page 41: Troubleshooting
For instructions on configuring a computer to work properly with the router see Appendix A – Computer settings, on page 63. In addition, the HX90 satellite router provides its own online Help, which includes substantial troubleshooting information. Access this information through the System... -
Page 42: Troubleshooting Reference Diagram
If you need to use any of the troubleshooting procedures provided in this chapter, you may find it useful to refer to Figure 26 on page 42. This diagram shows all power and cable connections for a properly installed HX90 satellite router. Ethernet... -
Page 43: Cannot Access The Internet
Cannot access the Internet If you can access the System Control Center but you cannot access the Internet, you may be able to resolve the problem by performing some or all of the following troubleshooting procedures: • Confirming that the satellite router is commissioned on page 43 •... -
Page 44: Confirming The Receive Signal
Note: The System Info page for your installation may show different fields and values. Site ID 2. In the HX90 section, check the line. If the numeric site ID appears, the satellite router is commissioned. Proceed to Confirming the receive signal on page 44. -
Page 45: Confirming The Transmit Signal
Figure 29: Transmission Info page Note: The TxCode shown is an example. Confirming that TCP Acceleration is operational TCP Acceleration is a proprietary Hughes protocol that optimizes performance for TCP/IP-based applications, including faster downloads over satellite. Chapter 4 • Troubleshooting... - Page 46 3. If the TCP Acceleration Status is Disabled, restart the router: a. Go to the System Control Center home page. b. In the Help section, click Restart HX90. 4. If TCP Acceleration is still disabled, power cycle the router: a. Unplug the power cord from the power source.
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Page 47: Confirming That Web Acceleration Is Operational
Note: This section applies only if the NOC operator has enabled Web Acceleration on the satellite router. Web Acceleration is a Hughes feature that enhances browsing performance on non-secure web sites. Follow these steps to confirm that Web Acceleration is operating properly: 1. -
Page 48: Confirming Noc Connectivity
If Web Acceleration is still not operational, contact your service provider for assistance. Confirming NOC connectivity Use the Connectivity Test page to check connectivity to the Hughes Network Operations Center (NOC). You may want to open a second web browser to access the Help page while you execute a connectivity test. -
Page 49: Confirming Noc Connectivity (Static Ip Address)
At the System Control Center, click the link. The System System Info Information page appears. HX90 Info b. Record the router address listed in the section. c. On the Windows desktop, go to Start > Run. box appears. - Page 50 Go to the System Control Center home page. Restart HX90 b. In the Help section, click 4. If restart does not correct the problem, power cycle the satellite router: a. Unplug the power cord from the power source. b. If the router is connected to a DC power source, unplug the DC input cable from the router’s power supply.
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Page 51: Confirming Internet Connectivity
If you are using a firewall, refer to the firewall documentation and make sure none of its settings are blocking access to either the Internet or the Hughes servers. Make sure you are using the latest version of any anti-virus and/or firewall software. -
Page 52: Cannot Access The System Control Center
Cannot access the System Control Center If you cannot access the System Control Center, follow the troubleshooting procedure that corresponds to your hardware configuration: • Satellite router connected directly to a computer • Satellite router connected to an Ethernet device Satellite router connected directly to a computer Follow the steps below if the router is connected directly to a computer. -
Page 53: Using The Front Panel Leds For Troubleshooting
4. Attempt to access the System Control Center by completing the steps in Satellite router connected directly to a computer on page 52. 5. If you cannot access the System Control Center, restart your computer. 6. Try again to access the System Control Center. If you still cannot access the System Control Center, contact your service provider. -
Page 54: All Leds Flashing
d. Plug the power cord back into the power source. e. If the power source is DC, plug the input cable back into the power supply. CAUTION To remove power from the satellite router, always unplug the AC power cord from the power source (power outlet, power strip, or surge protector). -
Page 55: Checking The Power Led
Checking the Power LED If the Power LED is off, check the power supply connections. (The router does not have an off/on switch.) If the Power LED is on, proceed to Checking the LAN LED on page 55. Checking the LAN LED If the front panel LAN LED is off: 1. -
Page 56: Problem With A Connected Device
5. If the LAN LED is still off, follow this step only if the satellite router is connected to a hub, router, or other network device (that is, not connected directly to the computer). Connect the computer directly to the satellite router (to bypass the network device) as follows: a. -
Page 57: Receive Led Is Off
2. If the LED is still off, restart the router: a. Go to the System Control Center home page. Restart HX90. b. In the Help section, click 3. If the LED is still off, power cycle the satellite router: a. -
Page 58: Using The Lan Port Leds For Troubleshooting
d. Plug the power cord back into the power source. e. If the power source is DC, plug the input cable back into the power supply. CAUTION Do not power cycle the satellite router by unplugging the power cord from the router’s rear panel. -
Page 59: Troubleshooting Other Problems
Troubleshooting other problems This section provides troubleshooting help for possible problems that are not included in the preceding troubleshooting sections. Hot cable connector If the connector on either the transmit or receive cable feels hot, the connector may be loose or defective. Troubleshoot this problem as follows: 1. -
Page 60: Slow Speed Or Intermittent Operation
(Make sure connectors are properly aligned-not cross threaded, and finger tight with no play.) Viewing problem-related statistics Note: The Detailed Problem Statistics page and link are present on your HX90 only if they have been enabled by the NOC. You can use the Detailed Problem Statistics page to view selected operational statistics recorded over a recent specific hourly time frame. -
Page 61: Weather And Signal Strength
If a service provider representative is assisting you, the representative will tell you which statistics to select. Figure 34: Selecting a category of statistics 3. Select a time period (for example, 0–1 hour ago). Get Statistics 4. Click The System Control Center displays the statistics you requested. Note: Most of the displayed statistical information is very technical and requires interpretation by a trained technician. -
Page 62: Checking The Power Supply
Checking the power supply Use only the power supply that was enclosed with the satellite router when it was shipped from the factory. NOTICE • Always use the power supply provided with the satellite router. The router’s performance may suffer if the wrong power supply is used. •... -
Page 63: Computer Settings
Center System Information page, which is shown in Figure 19 on page 32. For instructions on setting IP addresses, see: • The HX90 satellite router’s online Help. Click Help > Frequently Asked Questions > How do I configure IP Addresses on my computer? and What IP Address(es) can I configure on the computers connected to my HX90 terminal? •... -
Page 64: Configuring A Computer To Use Dhcp
How do I know if DHCP should be enabled? The service plan you purchased with the HX90 satellite router determines what kind of network address a connected computer or computers should use and whether or not DHCP should be enabled on the computer. -
Page 65: Configuring Windows 7 To Use Dhcp
Configuring Windows 7 to use DHCP 1. From the Windows desktop, select Start > Control Panel > Network and Sharing Center. 2. Look for the Local Area Connection link indicated by the arrow in Figure 35. If you do not see a Local Area Connection link or if a red X appears next to the link, the network is not installed correctly. -
Page 66: Configuring Windows Vista To Use Dhcp
Properties 8. Click The Internet Protocol Properties dialog appears as shown in Figure 37. Figure 37: Internet Protocol Properties – Windows 7 9. Ensure that both the Obtain an IP address automatically and Obtain DNS server address automatically options are selected. 10. - Page 67 Note: If a red X appears next to the Local Area Connection icon, check your connections. You cannot successfully configure your system if the red X is present. 2. Right-click the Local Area Connection-NIC Card icon, which represents the satellite router network connection, and select Properties. The Local Area Connection-NIC Card Properties dialog appears as shown in Figure 39.
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Page 68: Configuring Windows Xp To Use Dhcp
Properties 6. Click The Internet Protocol Properties dialog appears as shown in Figure 40. Figure 40: Internet Protocol Properties – Windows Vista 7. Ensure that both the Obtain an IP address automatically and Obtain DNS server address automatically options are selected. 8. - Page 69 A list of network adapters appears as shown in Figure 41. A Local Area Connection icon must appear under the LAN or High-Speed Internet heading. If it does not, the network is not installed correctly. Figure 41: Network Connections – Windows XP Note: If a red X appears next to the Local Area Connection icon, check your connections.
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Page 70: Configuring A Mac Computer To Use Dhcp
Properties 7. Click The Internet Protocol Properties dialog appears as shown in Figure 43. Figure 43: Internet Protocol Properties – Windows XP 8. On the General tab, ensure that both the Obtain an IP address automatically and Obtain DNS server address automatically options are selected. If not, select them. -
Page 71: Configuring A Computer To Use A Static Ip Address
The Network screen appears as shown in Figure 44. Figure 44: Mac Network Screen 3. Ensure that the TCP/IP tab is selected. 4. Select Using DHCP from the Configure drop-down list as shown in Figure 45. The IP Address field becomes disabled. Figure 45: Select Using DHCP from the configure drop-down list Apply Now 5. -
Page 72: Configuring Windows 7 To Use A Static Ip Address
• Subnet Mask. This is the subnet mask assigned to your satellite router. You can obtain the subnet mask from the System Information page of the System Control Center. • Default Gateway. This is the IP address of the satellite router. You can obtain this address from the System Information page of the System Control Center. - Page 73 Note: Depending on the computer’s security settings, a message may appear, requesting that you confirm the action before proceeding. If you see this Continue message, click to proceed. Figure 47: Local Area Connection Properties – Windows 7 5. Ensure that both Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked as shown.
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Page 74: Configuring Windows Vista To Use A Static Ip Address
Use the following IP address 9. On the General tab, select 10. Enter the IP address and subnet mask in the appropriate fields. If you do not know what static IP address or range of addresses is available for use, see Understanding the router address and computer address on page 63. Use the following DNS server addresses 11. - Page 75 Note: Depending on your security settings, a User Account Control message may appear, requesting that you confirm the action before proceeding. If you Continue see this message, click to proceed. Figure 50: Local Area Connection Properties – Windows Vista 3. Ensure that both Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked as shown.
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Page 76: Configuring Windows Xp To Use A Static Ip Address
8. Enter the IP address and subnet mask in the appropriate fields. If you do not know what static IP address or range of addresses is available for use, see Understanding the router address and computer address on page 63. 9. - Page 77 4. Ensure that both Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked in the Local Area Connection properties dialog as shown in Figure 53. Figure 53: Local Area Connection Properties Dialog – Windows XP 5. If NetBEUI is installed and checked, uncheck it or uninstall it. 6.
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Page 78: Configuring A Mac Computer To Use A Static Ip Address
Use the following IP address 8. On the General tab, select 9. Enter the IP address, subnet mask, and default gateway in the appropriate fields. If you do not know what static IP address or range of addresses is available for use, see Understanding the router address and computer address on page 63. -
Page 79: Configuring Proxy Settings
Manually 4. Select from the Configure drop-down list as shown in Figure 56. Figure 56: Select Manually from the configure drop-down list 5. Select the desired IP address. There may be only one address available or a range of available addresses, depending on your service plan. For additional information, see Understanding the router address and computer address on page 63. - Page 80 The LAN settings dialog appears. Figure 57: LAN settings – Internet Explorer 4. Uncheck the checkbox next to Use a proxy server for your LAN. 5. Click 6. Close Internet Explorer and re-launch it to make sure the changes take effect. Appendix A •...
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Page 81: Standards Compliance
Appendix B Standards compliance The HX90 satellite router has been certified to comply with the standards listed in Table 9. Additional information follows the table. Table 9: HX90 standards compliance Category Standard Safety UL60950-1 for the USA CAN/CSA-C22.2 No. 60950-1 for Canada... -
Page 82: Electromagnetic Interference (Emi)
FCC Part 15 This section applies to the HX90 satellite router. Standards to which conformity is declared: FCC Part 15 The router complies with Part 15 of the FCC Rules. Operation is subject to the... -
Page 83: Canada Class B Warning
Canada Class B warning The two-way Hughes system (HX90) complies with the Canadian ICES-003, Class B standard. Cet appareil numérique de la classe B est conforme á la norme NMB-003 du Canada. R&TTE (EU) This product is within the scope of the EU Radio Equipment and Telecommunications Terminal Equipment (R&TTE) Directive. - Page 84 Appendix B • Standards compliance 1039457-0001 Revision A...
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Page 85: Acronyms And Abbreviations
NetBEUI – Extended User Interface (network Transfer protocol) CAN – Canada NIC – Network interface card CSA – Canadian Standards Association NOC – (Hughes) Network Operations Center DC – Direct current R&TTE – Radio Equipment and Telecommunications Terminal Equipment DHCP – Dynamic Host Configuration Protocol RF –... - Page 86 • Acronyms and abbreviations 1039457-0001 Revision A...
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Page 87: Index
Index Download speed 27 Address for opening the System Control Center 17 EMC standards 83 Address. See IP address EMI standards 82 Audience for this guide 12 Environment 14 Browser Optimization Utility 19 Fair Access Policy 27 Browser requirements 16 See also Download limit Browsing speed 35 FCC Part 81... - Page 88 Networking requirements 16 Transmission Information page 30 System information 32 System Status button colors 22 System Status page 24 Opening System Control Center 17 Tests and testing. See Troubleshooting Parameters on System Control Center screens 24 Transmission Information page 30 Port forwarding 33 Transmit Status 30 Position for operating router 15...