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HN9500 Satellite Router User Guide 1037737-0001 Revision E February 18, 2011...
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Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained herein. The information in this document is subject to change without notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Typical values for System Status parameters................21 Red flags on System Status page....................23 Reception Information page........................24 Typical values for Reception Information parameters...............25 Red flags on Reception Information page..................26 Transmission Information page......................27 Typical values for Transmission Information parameters............28 HN9500 Satellite Router User Guide 1037737-0001 Revision E...
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Configuring Windows 2000 to use a static IP address...............68 Configuring a Mac computer to use a static IP address.............69 Configuring proxy settings........................71 Configuring Internet Explorer to not use a proxy server............71 Appendix B: Standards compliance.............73 HN9500 Satellite Router User Guide 1037737-0001 Revision E...
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Repairs in the United States.......................74 Industry Canada certification.....................75 Electromagnetic interference (EMI).......................75 FCC Part 15..........................75 Canada Class B warning......................76 Operational and safety requirements for Canada...................76 Repairs in Canada........................76 Appendix C: Acronyms used in this guide..........77 HN9500 Satellite Router User Guide 1037737-0001 Revision E...
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Figure 3: Multiple-host configuration in an Ethernet wired LAN...................4 Figure 4: Multiple-host configuration in a wireless LAN....................4 Figure 5: Private network configuration..........................5 Figure 6: Power supply for the HN9500 satellite router....................6 Figure 7: Attaching or removing the HN9500 pedestal base...................8 Figure 8: System Control Center home page.........................13 Figure 9: Common features on System Control Center screens..................15...
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Figure 56: Local Area Connection Properties Dialog – Windows 2000................69 Figure 57: Internet Protocol Properties – Windows 2000....................69 Figure 58: Mac Network screen.............................70 Figure 59: Select Manually from the configure drop-down menu.................70 Figure 60: LAN settings – Internet Explorer........................71 HN9500 Satellite Router User Guide viii 1037737-0001 Revision E...
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Table of Tables Table 1: Specifications for the HN9500 satellite router ....................5 Table 2: Power supply specifications for the HN9500 satellite router................6 Table 3: Button links on System Control Center screens....................15 Table 4: System Status button colors..........................16 Table 5: System Status parameters – typical values and range..................21 Table 6: Red flags on System Status page........................23...
It appears next to the DANGER, WARNING, and CAUTION signal words as part of the signal word label. Other symbols may appear next to DANGER, WARNING, or CAUTION to indicate HN9500 Satellite Router User Guide 1037737-0001 Revision E...
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Additional symbols This document uses the following hazard symbols: Indicates a safety alert message that concerns a potential electric shock hazard. Indicates a safety alert message that concerns a potential fire hazard. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
For routers purchased from a value-added reseller If you purchased this product from one of our VARs, do not contact Hughes. Contact your VAR for technical support according to the procedure supplied by them. They are trained to help you with any technical problem.
VADB is designed for enterprise customers (which are typically large businesses). After your HN9500 satellite router has been installed, you can use a web browser on your computer to access the Internet or an intranet. You can use a local area network (LAN) to extend Internet or intranet connectivity to multiple computers.
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Chapter 1 Satellite router overview Terminology In this user guide: • Satellite router and router both refer to the HN9500 satellite router. • Acronyms are identified in Acronyms used in this guide on page 77. HN9500 Satellite Router User Guide...
This user guide describes the features and operation of the Hughes HN9500 satellite router, which provides Internet access by satellite. It also provides certain reference information, such as the meaning of the router’s front panel LEDs. The HN9500 is designed for enterprise customers. Audience This guide is written for users in the United States and Canada.
The thick broken line shows how the network connects a PC, POS, or credit device at one location to a PC at a second location. This configuration requires two antennas—one at each location. The Hughes Internet Gateway connection is optional and is based upon a network design for a customer private network.
• If the satellite router is installed outside the United States or Canada, observe the power standards and requirements of the country where it is installed. Table 2: Power supply specifications for the HN9500 satellite router Power supply type and...
When the router is in the correct position for rack mounting, the model name HN9500 on the front panel and the labels LAN and SAT. IN on the rear panel are all right-side up.
2. Starting with the router bottom about ½ inch from the bottom of the pedestal base, slide the router into the base until the router locks into position. Figure 7: Attaching or removing the HN9500 pedestal base Removing the base If you need to remove the router from the pedestal base: 1.
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Satellite router overview Chapter 1 Internet browser • Internet Explorer 6 or greater, Mozilla Firefox, Safari (for Windows and Mac) • Browser settings: • HTTP 1.1 or greater enabled • Proxy settings disabled HN9500 Satellite Router User Guide 1037737-0001 Revision E...
Common features on System Control Center screens System Status page Reception Information page Transmission Information page Terminal Status page System Information page State codes Checking download allowance status Connectivity Test page HN9500 Satellite Router User Guide 1037737-0001 Revision E...
The button links at the top of the page appear on all System Control Center screens and are explained in Button links on page 15. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
• View Reception Information – Opens the Reception Information page, which displays information on data received by the satellite router. • View Transmission Information – Opens the Transmission Information page, which displays information on data transmitted by the satellite router. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
View Help Topics – Opens the Help page, which includes a variety of topics such as recommended browser and TCP/IP settings. Restart HN9500 – Restarts the satellite router. myHughesNet Go to myHughesNet provides access to the HughesNet Web Portal, which contains a variety of useful tools, resources, and information.
For more information see System Status page on page 20. Reception Info Reception Information page Displays statistics about received data and receive connection status. For more information see Reception Information page on page 24. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
If the System Status button is red or yellow , you can look for a red flag next to any value or values on the System Control Center information pages (those with tables listing parameters HN9500 Satellite Router User Guide 1037737-0001 Revision E...
Note: This link does not apply if the subscriber’s service plan has no download limit. • Help – Opens the Help page. Refer to the Help page, which includes a variety of topics such as getting started and recommended browser settings. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
Parameters are listed in this format on all five status and information screens, which are listed below: • System Status page • Reception Information page • Transmission Information page • Terminal Status page • System Information page HN9500 Satellite Router User Guide 1037737-0001 Revision E...
On the status and information screens, a red flag next to a value indicates a problem related to the parameter listed in the same row where the flagged value appears. The flagged value appears HN9500 Satellite Router User Guide 1037737-0001 Revision E...
21 may not appear on your System Status screen. The System Status page and other System Control Center pages show information that may be particularly useful for advanced users and for troubleshooting. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
Receive Signal Strength (value is not displayed until about 2 minutes after certain events such as router re-boot or antenna repointing) Normalized Power Word (value is 29–45 20–65. not displayed until about 2 minutes HN9500 Satellite Router User Guide 1037737-0001 Revision E...
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Group Barred – Same as individually barred except barred as part of a group of routers. Not Barred. Security Keys State Valid Valid – Security keys are valid. Not Valid – Security keys are invalid. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
There is a problem with the commissioning). configured latitude and longitude. This problem must be corrected by a qualified installer. Registration failure (occurs only This problem must be corrected by during commissioning). a qualified installer. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
Wait until the router re-establishes tunnels are down. all tunnels. Reception Information page The Reception Information page shown in Figure 17: Reception Information page on page 25 displays information about data received by the satellite router. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
Up – The router is receiving signals from the satellite. Down – The router is not receiving signals from the satellite. Receive Signal Strength 160–220 0–255. CONUS SNR 4.5–18.0. PTP SNR 4.5–18.0. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
No Beacon (or) Make sure the receive cable is tightly connected to the router’s rear SQF of 0 or 1. panel. Any other cable connections must be checked by a qualified installer. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
28 displays information about data transmissions from the satellite router. The information on this screen may be useful to a service provider representative if you need help in resolving a problem. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
• Local IP Interface Statistics – Sum of various counts of messages. • Dial Backup Status – Count of dial backup traffic if the VADB feature is enabled. (Some listed features may not be included in your service plan.) HN9500 Satellite Router User Guide 1037737-0001 Revision E...
Connecting: ... Disconnecting: ... Disconnected: ... TCP Acceleration Status Enabled Enabled Disabled Turbo Page Status Enabled Enabled Disabled SSL Acceleration Status Disabled Disabled Connected to Server Connecting to Server Disconnected from Server HN9500 Satellite Router User Guide 1037737-0001 Revision E...
(Commissioning refers to initial start-up of the router.) • Satellite – Contains information pertaining to communication with the satellite such as antenna size, transmit radio wattage, and uplink transmission mode. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
Not applicable Uplink Polarization Not applicable RHCP LHCP Downlink Polarization Not applicable RHCP LHCP Shaped Beam Types Not applicable No Conus Full Conus West Conus Full West Conus East Conus Full East Conus HN9500 Satellite Router User Guide 1037737-0001 Revision E...
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Domains Static Address Mappings to Not applicable Not applicable External Domains Dynamic Address Translation to Enabled Not applicable External Domains IPv6 Addressing LAN Port IPv6 Address An IPv6 address Unassigned {IPv6 address} HN9500 Satellite Router User Guide 1037737-0001 Revision E...
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Not applicable DNS Caching Enabled Not applicable Turbo Page Enabled Not applicable SSL Acceleration Disabled Not applicable DSCP Mode Disabled Not applicable VRRP Disabled Not applicable Disabled Not applicable IPsec Disabled Not applicable HN9500 Satellite Router User Guide 1037737-0001 Revision E...
System Control Center pages. Figure 21: Examples of state codes Table 12: State codes on page 35 lists and explains all HN9500 state codes. In this table, router refers to the satellite router. Table 12: State codes...
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Note: State codes 1 – 20 appear only while the router is being installed or during a hard reboot (resulting from power being removed and then restored). Operational phase HN9500 Satellite Router User Guide 1037737-0001 Revision E...
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ECL Active Transmitter has been shut down Transient – No action is necessary. due to ECL. ECL measures total transmitted power over 30 minute periods and turns off the transmitter HN9500 Satellite Router User Guide 1037737-0001 Revision E...
A pop-up window appears that briefly identifies each state code. If you do not see the pop-up window, it may be hidden by other windows; try minimizing other open windows. 2. Scroll down to see the entire list of state codes. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
If you have an enterprise service plan with no download limit, this topic does not apply. To ensure fair Internet access for all HughesNet subscribers, Hughes has established a Fair Access Policy (FAP). For each subscriber there is a limit on how much information can be downloaded daily, depending on the subscriber’s service plan.
Instructions for the test are provided on the screen. No special configuration is required. Figure 24: Terminal Connectivity Test page For details about this test, see Testing connectivity to the satellite on page 49. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
The satellite router has a vertical row of LEDs on the front panel and small LEDs on the Ethernet ports on the back of the router. The LEDs provide information Front panel LEDs about the satellite router’s operating status. LAN port LEDs HN9500 Satellite Router User Guide 1037737-0001 Revision E...
42. By their appearance—on, off, or blinking—the LEDs indicate the router’s operating status. Figure 25: Front panel LEDs on the HN9500 router Table 13: Front panel LED indications on page 42 explains what the router status is when the LEDs are on, off, or blinking.
Green and orange LEDs on each of the two LAN (Ethernet) ports on the router's rear panel indicate link status and speed, as explained in Figure 26: LAN port LEDs on page 43. Figure 26: LAN port LEDs HN9500 Satellite Router User Guide 1037737-0001 Revision E...
When VADB is active, the satellite router sends traffic over the Internet through an ISP instead of over the air through the satellite. VADB is available only on certain satellite router models, including the HN9500. The HN9500 includes an internal telephone modem that supports VADB by providing a telephone line backup link to the Internet.
46, if the router is configured for VADB. (The router may also be connected to a line splitter that is connected to a phone jack.) Figure 27: VADB phone line connection HN9500 Satellite Router User Guide 1037737-0001 Revision E...
If your browsing speed seems slow, you may have exceeded your daily download allowance. See Checking download allowance status on page 39. Note: If you have an enterprise service plan with no download limit, download allowance status does not apply. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
3. In the browser address bar, type www.systemcontrolcenter.com or 192.168.0.1 and press Enter. Note: To use 192.168.0.1, DHCP must be enabled on the computer. If the System Control Center does not appear, continue with the remaining steps. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
(inside) and the radio assembly and antenna (outside). Figure 29: Satellite loopback connectivity test 1. To conduct this test from any System Control Center page, click Connectivity Test in the left panel. The initial Terminal Connectivity Test page appears. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
The screen shows the minimum, average, and maximum delay times for the test messages in milliseconds. Most important is whether all messages are received or not. For additional information, see How to interpret these results on the test results page. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
You can tell if the router is in VADB mode by looking at the Data Path parameter on the System Control Center System Status page. VADB (with a red flag) indicates VADB mode. Satellite Normal means the router is using the satellite link. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
Figure 32: Example of Addressing parameters showing available private IP addresses on page 54 is an example of System Information page address parameters for a satellite router with a service plan that provides private IP addresses. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
This type of IP address is called a dynamically assigned IP address because it can change when the computer disconnects from the network and later re-connects. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
56. Note: Depending on the computer’s security settings, a pop-up message may appear, requesting that you confirm the action before proceeding. If you see this message, click Continue to proceed. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
12. Click Close to close the Local Area Connection status dialog. 13. Confirm that you have an IP address: a) Press Win+R (Windows key + R). b) Type cmd and click OK. c) In the command, type ipconfig/renew and press Enter. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
Note: Depending on the computer's security settings, a pop-up User Account Control message may appear, requesting that you confirm the action before proceeding. If you see this message, click Continue to proceed. Figure 38: Local Area Connection Properties – Windows Vista HN9500 Satellite Router User Guide 1037737-0001 Revision E...
Figure 40: Network connections – Windows on page 59. A Local Area Connection icon must appear under the LAN or High-Speed Internet heading. If it does not, the network is not installed correctly. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
6. Highlight Internet Protocol (TCP/IP). Be careful not to uncheck the checkbox. 7. Click Properties. The Internet Protocol Properties dialog appears as shown in Figure 42: Internet Protocol Properties – Windows XP on page 60. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
4. Ensure that both Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked in the Local Area Connection properties dialog as shown in Figure 43: Local Area Connection Properties Dialog – Windows 2000 on page 69. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
Click Start → Run. b) Type cmd and click OK. c) Type ipconfig/renew and press Enter. d) Make sure an IP address is shown on the line that starts with IP Address. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
Figure 46: Select DHCP from the configure drop-down menu on page 62. The IP Address field becomes disabled. Figure 46: Select DHCP from the configure drop-down menu 5. Click Apply Now to close the screen. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
64. Note: Depending on the computer’s security settings, a pop-up message may appear, requesting that you confirm the action before proceeding. If you see this message, click Continue to proceed. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
Understanding the router address and computer address on page 53. 11. Select Use the following DNS server addresses. 12. Enter 66.82.4.8 in the Preferred DNS server field. 13. Click OK. 14. Restart the computer. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
Continue to proceed. Figure 51: Local Area Connection Properties – Windows Vista 3. Ensure that both Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked as shown. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
3. Right-click the Local Area Connection icon that represents the satellite router network connection, and select Properties as shown in Figure 53: Accessing Local Area Connection Properties – Windows XP on page 67. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
6. Highlight Internet Protocol (TCP/IP). Be careful not to uncheck the checkbox. 7. Click Properties. The Internet Protocol Properties dialog appears as shown in Figure 55: Internet Protocol Properties – Windows XP on page 68. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
4. Ensure that both Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked in the Local Area Connection properties dialog as shown in Figure 43: Local Area Connection Properties Dialog – Windows 2000 on page 69. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
13. Click OK again to save the settings and close the Local Area Connection Properties dialog. 14. Restart the computer. Configuring a Mac computer to use a static IP address Perform the following procedures to configure a Mac system for a static IP address. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
5. Select the desired IP address. There may be only one address available or a range of available addresses, depending on your service plan. For additional information, see Understanding the router address and computer address page 53. 6. Click Apply Now to close the screen and complete the configuration. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
Figure 60: LAN settings – Internet Explorer 4. Uncheck the check box next to Use a proxy server for your LAN. 5. Click OK. 6. Close Internet Explorer and re-launch it to make sure the changes take effect. HN9500 Satellite Router User Guide 1037737-0001 Revision E...
Certain rules concerning telecommunications apply to the HN9500 satellite router. These rules concern ringer equivalence, discontinuance of service, repairs, and other matters. These rules apply to the HN9500 router because it has an internal telephone modem and a phone connector to support VADB.
Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. If phone service is discontinued and you believe it is due to the HN9500 router, please contact your service provider. If you purchased your router from one of our value added resellers (VARs), please do not contact Hughes.
Documents. The Department does not guarantee the equipment will operate to the user's satisfaction. Note: This equipment (HN9500) meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met.
Appendix B Standards compliance The two-way Hughes system (HN9500) complies with the Canadian ICES-003, Class B standard. Canada Class B warning This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme á la norme NMB-003 du Canada.
Industry Canada ICES Interference-Causing Equipment Standard ICMP Internet Control Message Protocol Identifier Inter-facility link IGMP Internet Group Management Protocol Internet Protocol IPSec Internet Protocol security Internet Router Discovery Protocol IRDP Internet service provider HN9500 Satellite Router User Guide 1037737-0001 Revision E...
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Transmission Control Protocol Transmission information packet TTMP TCP Transaction Multiplexing Protocol Uplink, Underwriters Laboratory Voltage, alternating current VADB Virtual Automatic Dial Backup Value added reseller VRRP Virtual Router Redundancy Protocol HN9500 Satellite Router User Guide 1037737-0001 Revision E...
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Powering down the satellite router 6 Front panel LEDs 42 Power outlet 6 requirements 6 Power supply 6 Private IP address 53 Gateway, Internet 3 Private network configuration 4 Problem Troubleshooting page 48 HN9500 Satellite Router User Guide 1037737-0001 Revision E...
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45 Support xiii phone line connection 46 Supported configurations 3 router remains in VADB mode 51 System Control Center 11, 12, 16, 20, 24, 27, 29, 31 Ventilation 7 opening 12 HN9500 Satellite Router User Guide 1037737-0001 Revision E...