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Hughes HN9500 Installation Manual

Satellite router
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HN9500 Satellite Router
Installation Guide
1037736-0001
Revision G
February 26, 2010

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Summary of Contents for Hughes HN9500

  • Page 1 HN9500 Satellite Router Installation Guide 1037736-0001 Revision G February 26, 2010...
  • Page 2 Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained herein. The information in this document is subject to change without notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

  • Page 3: Table Of Contents

    Connecting the installer laptop to the router..................18 Entering the installation parameters.......................19 Chapter 4: Installing outdoor equipment and antenna pointing....27 Installing the IFL cables.........................28 Routing and connecting the IFL cables..................28 IFL grounding requirement....................28 HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...
  • Page 4 Chapter 9: System Control Center...............65 Accessing the System Control Center....................66 System Control Center home page......................66 Text links............................67 Common features on System Control Center screens................68 Button links..........................69 System Status button......................69 IPSec icon......................70 Links in the left panel.........................71 HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...
  • Page 5 Appendix A: Alternate address for installing the router......107 Configuring the installer laptop IP address..................107 Configuring a link-local IP address on the installer laptop............108 Configuring a second IP address on the installer laptop............109 HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...
  • Page 6 Repairs in the United States.....................112 Industry Canada certification....................113 Electromagnetic interference (EMI).....................113 FCC Part 15..........................113 Canada Class B warning......................114 Operational and safety requirements for Canada.................114 Repairs in Canada........................114 Appendix C: Acronyms used in this guide..........115 HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...
  • Page 7 Figure 4: Multiple-host configuration in a wireless LAN....................3 Figure 5: Private network configuration..........................4 Figure 6: Satellite router installation summary........................9 Figure 7: Power supply for the HN9500 satellite router....................12 Figure 8: Attaching or removing the HN9500 pedestal base..................17 Figure 9: Powering up the router............................18 Figure 10: Connecting the installer’s laptop computer to the router................19...
  • Page 8 Figure 52: System Information page (top part)......................84 Figure 53: Examples of state codes..........................88 Figure 54: Terminal Connectivity Test page........................92 Figure 55: Front panel LEDs on the HN9500 router......................94 Figure 56: LAN port LEDs............................95 Figure 57: Problem Troubleshooting page........................98 Figure 58: Satellite loopback connectivity test......................99 Figure 59: Terminal Connectivity Test page........................100...
  • Page 9 Table of Tables Table 1: Specifications for the HN9500 satellite router ....................4 Table 2: Related installation documents.........................11 Table 3: Power supply specifications for the HN9500 satellite router................12 Table 4: Converting GPS display formats........................23 Table 5: Commissioning progress messages........................35 Table 6: Reasons for registration errors and corrective actions..................36 Table 7: Parameters in Terminal Info section (appears on two installation screens).............37...

  • Page 11: Understanding Safety Alert Messages

    It appears next to the DANGER, WARNING, and CAUTION signal words as part of the signal word label. Other symbols may appear next to DANGER, WARNING, or CAUTION to indicate HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...
  • Page 12 Additional symbols This document uses the following hazard symbols: Indicates a safety alert message that concerns a potential electric shock hazard. Indicates a safety alert message that concerns a potential fire hazard. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 13: Scope And Audience

    Scope and audience This installation guide explains how to install, commission, activate, and troubleshoot the Hughes HN9500 satellite router. It also contains certain reference information concerning operation of the satellite router. This guide is written primarily for professional installers. It may also be useful for: •...

  • Page 15: Chapter 1: Satellite Router Overview

    Chapter Satellite router overview Topics: The HN9500 satellite router connects to the Internet or an intranet by satellite and provides Internet or intranet service to a single host, typically a computer, Supported configurations or to multiple hosts on a LAN. A host may be a computer using Windows or Satellite router specifications other supported operating system.

  • Page 16: Supported Configurations

    Satellite router overview Supported configurations This section shows examples of supported configurations using the HN9500 satellite router. The satellite router may be used in a single-host configuration or multiple-host configuration. In a single-host configuration, the satellite router is directly connected to the host (a computer),...

  • Page 17: Figure 3: Multiple-Host Configuration In An Ethernet Wired Lan

    The thick broken line shows how the network connects a PC, POS, or credit device at one location to a PC at a second location. This configuration requires two antennas—one at each location. The Hughes Internet Gateway connection is optional and is based upon a network design for a customer private network.

  • Page 18: Satellite Router Specifications

    Chapter 1 Satellite router overview Figure 5: Private network configuration Satellite router specifications Table 1: Specifications for the HN9500 satellite router Weight 2.4 lb (1.09 kg) Width 1.7 inch (4.3 cm). With pedestal base: 4.5 inch (11.4 Height 9.5 inch (24.1 cm). With pedestal base: 9.75 inch (24.8 Depth 10.5 inch (26.7 cm)
  • Page 19 Satellite router overview Chapter 1 Power supplies and power requirements Power supply information on page 12. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 21: Chapter 2: Preparing For Installation

    Sheet for your specific installation from the online HughesNet Installation Portal. Power supply information Primary tools and equipment Before you proceed, review the sections in this chapter, which are listed in the needed for installation left panel. Additional equipment Computer requirements HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 22: Installation Summary

    Figure 6: Satellite router installation summary on page 9. This diagram focuses on tasks performed by the installer to install the satellite router. Details for router installation tasks are included in the sections that follow. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 23: Figure 6: Satellite Router Installation Summary

    9 unless you have a specific reason for doing them in a different order. In any case, make sure all steps are completed. Be aware that the satellite router has to provide the azimuth, elevation, tilt angle, and ODU polarization values before antenna pointing can be completed. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 24: Installation Checklist

    Outdoors: Make sure F connectors connected to the radio assembly are tightened to 22 in-lb torque. Carefully follow waterproofing procedures, using dielectric grease and Hughes-approved weatherproof tape. Power source Before connecting the router power supply to the AC power source (using a surge protector), use an AC outlet tester to verify that the power outlet is wired correctly.

  • Page 25: Conducting A Site Survey

    See the antenna installation manual for the specific antenna model Antenna you are installing. Radio assembly Antenna pointing Ka-Band Antenna Pointing Guide (1037663-0001) Site validation (OVT) Installer’s Guide to the Ka-Band Onsite Validation Tool (OVT) (1038091-0001) HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 26: Power Supply Information

    • If the satellite router is installed outside the United States or Canada, observe the power standards and requirements of the country where it is installed. Table 3: Power supply specifications for the HN9500 satellite router Power supply type and...

  • Page 27: Primary Tools And Equipment Needed For Installation

    • Ka-Band Antenna Pointing Guide (1037663-0001) • The installation manual for the antenna model you are installing Additional equipment This section discusses additional equipment that is recommended and equipment you may need depending on the specific installation. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 28: Use A Surge Protector

    IP address, disable DHCP.. Internet browser • Internet Explorer 6 or greater, Mozilla Firefox, Safari (for Windows and Mac) • Browser settings: • HTTP 1.1 or greater enabled • Proxy settings disabled HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 29: Chapter 3: Installing The Satellite Router

    Chapter Installing the satellite router Topics: Installation of the HN9500 satellite router consists of physical installation followed by a highly automated process that fully prepares the router for Operating environment operation on the satellite network. Installation tasks include: Router operating position •...

  • Page 30: Operating Environment

    When the router is in the correct position for rack mounting, the model name HN9500 on the front panel and the labels LAN and SAT. IN on the rear panel are all right-side up.

  • Page 31: Removing The Base

    Installing the satellite router Chapter 3 Figure 8: Attaching or removing the HN9500 pedestal base Removing the base If you need to remove the router from the pedestal base: 1. Pull the release tab on the bottom of the base down 2.

  • Page 32: Connecting The Installer Laptop To The Router

    LAN ports, as shown in Figure 10: Connecting the installer’s laptop computer to the router on page 19. Do not connect the installer laptop to the router through an Ethernet router or switch. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 33: Entering The Installation Parameters

    Note: If you see Webpage cannot be found or a similar message instead of the System Control Center, you probably have to use a different address. See Alternate address for installing the router on page 107. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 34: Figure 11: System Control Center Home Page

    20. Figure 12: Icon for opening Advanced Pages The browser opens the Installation Parameters screen, which appears within a larger screen titled Advanced Configuration and Statistics (Figure 13: Installation Parameters screen HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 35: Figure 13: Installation Parameters Screen

    • B code Antenna size 0749 0.74 m 0988 0.98 m 1208 1.2 m 1804 1.8 m • C code – ODU power C code Nominal ODU power 000103 000200 HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 36: Figure 14: Fields Where Latitude And Longitude Are Entered

    Make your selections from these menus. You can type your own value in the space that reads, Enter Your Own Value—but do this only if you are specifically instructed to do so by Hughes Installer Support. Note: You can clear previously entered installation information by clicking Control in the screen’s left panel, and then clicking Clear Terminal Install.

  • Page 37: Figure 15: Example Of A Gps Receiver Display

    Installing the satellite router Chapter 3 Some GPS receivers are suitable for Ka-band installations such as HN9500; some are not suitable. For a complete discussion on various GPS receivers, see Field Service Bulletin (FSB), Introduction to Commercial GPS Units for Ka Installers (FSB_080404_01).

  • Page 38: Figure 16: State Code Displayed Below Latitude And Longitude Fields

    The router saves the information you entered to flash memory. If you enter a new parameter or modify a parameter, the router reboots. After the reboot, the Terminal Pointing Info screen appears. See Figure 17: Terminal Pointing Info screen on page 25. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...
  • Page 39 For explanation of the information in the Terminal Info section (lower part) of the Terminal Pointing Info screen, see Table 7: Parameters in Terminal Info section (appears on two installation screens) on page 37. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 41: Chapter 4: Installing Outdoor Equipment And Antenna Pointing

    11. The HN9500 satellite router can be used with a 0.74 m, 0.98 m, 1.2 m, or 1.8 m two-way satellite antenna. Assemble and install the antenna assembly according to the antenna installation manual. If you do not have the antenna installation manual, find the required antenna type and model on the Installation Reference Sheet.

  • Page 42: Installing The Ifl Cables

    14.) Routing and connecting the IFL cables To point the antenna, you must connect the router to the antenna and install the DAPT (a Hughes tool that displays antenna pointing values). 1. Route the IFL cables from the indoor satellite router location to the antenna.

  • Page 43: Labeling The Ifl Cables

    Figure 19: Connecting the transmit and receive cables The transmit and receive cable connectors must be securely tightened. • Make sure each connector is properly aligned (not cross-threaded). • The connector should be finger tight with no play. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 44: Pointing The Antenna

    At this point the router automatically begins the process of commissioning—which includes registering with the NOCC, downloading operational software, and related activities. 5. Go back inside to complete installation of the router. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 45: Chapter 5: Commissioning The Satellite Router

    The router downloads a temporary configuration from the NOCC. The temporary configuration allows the router to communicate with the NSP so the broadband service can be activated. Final configuration is provided to the router after service activation. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 46: Prerequisites For Commissioning

    The activities occur in the order they are listed on the screen, top to bottom, beginning with the self test. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 47: Figure 21: Terminal Initialization Sequence Complete

    Figure 21: Terminal Initialization Sequence complete on page 34. Note: Some error messages are temporary. For example, you may see a message that says a commissioning activity is halted; then in a short time the activity resumes. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 48: Commissioning And Installation Reference Information

    Info screen and on the Terminal Initialization Sequence screen. For explanation of state codes, which appear on the installation screens (and System Control Center screens) as State code plus a number, see Table 18: State codes on page 88. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 49: Commissioning Activities And Progress Messages

    Receive Satellite Receiving Data Information Complete Registration Process Registering Registering (attempt # {number})... Registered Unable to register... Registration Failed ... HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 50: Registration Error Messages

    Parameters screen to make sure the match the wattage of the installed radio. correct C code is specified. Registration Not Operator has explicitly disabled Call Hughes Installer Support with site Authorized registration capability for this satellite name to resolve the issue. router.

  • Page 51: Terminal Info Parameters

    Table 7: Parameters in Terminal Info section (appears on two installation screens) Parameter Possible values Comments Left column This is a summarized state. Up indicates satellite router Terminal Operation is healthy and able to transmit and receive. Down State Down HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...
  • Page 52 State codes indicate the operational state of the satellite router. Click the state code value on the screen to see what it means. All state codes are explained in Table 18: State codes on page 88. Right column HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 53: Troubleshooting Installation Problems

    39. These are the most common installation problems and solutions. Table 8: Guidelines for installation troubleshooting Symptom Possible cause Corrective action and comments Low signal strength Antenna may not be pointed Repoint the antenna. accurately. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...
  • Page 54 Installation Parameters screen and click Submit Installation Parameters. For additional troubleshooting information, see Troubleshooting on page 97. If you have tried the appropriate troubleshooting actions but still cannot install and commission the router, call Installer Support. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 55: Chapter 6: Validating The Installation

    Chapter Validating the installation Topics: As part of every HN9500 installation you are required to validate the overall installation (router, antenna, cables, and connections) using the Onsite A quick look at the validation Validation Tool (OVT). This browser-based tool helps to ensure a high-quality procedure installation.

  • Page 56: A Quick Look At The Validation Procedure

    A quick look at the validation procedure This section summarizes how you use the OVT to evaluate the performance and quality of a newly installed HN9500 site. For detailed information on the OVT, see Installer’s Guide to the Ka-Band Onsite Validation Tool (OVT) (1038091-0001).

  • Page 57: Accessing The Ovt

    IP address on page 107. If for any reason you cannot access or use the OVT, call Hughes Installer Support. To access and start the OVT: 1. Make sure your laptop computer is connected to the router’s LAN port.

  • Page 58: Figure 23: Validate Link On System Control Center Page

    Also, most screen illustrations show only the relevant part of the screen. 3. Click Validate. The HughesNet Installation Portal installer login screen opens, as shown in Figure 24: Installation Portal, installer login screen on page 45. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 59: Figure 24: Installation Portal, Installer Login Screen

    Installer IDs are used for illustration only; they are not real Installer IDs. When you successfully log in to the Portal, the Welcome screen shown in Figure 25: Installation Portal Welcome screen on page 46 appears. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 60: Figure 25: Installation Portal Welcome Screen

    Figure 26: Data Collection screen on page 46. Figure 26: Data Collection screen 6. Enter the SAN and service order number (FSO) from the Installation Reference Sheet (top of the first page). 7. Click Launch. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 61: Figure 27: Site And Installer Id Information

    48 shows an example of an OVT screen showing the latest measured values and target values. In this example, all values meet the target values, meaning that the site can be validated and signed off. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...
  • Page 62 Chapter 6 Validating the installation Figure 28: OVT screen comparing latest and target values For detailed information about the OVT, see the Installer’s Guide to the Ka-Band Onsite Validation Tool (OVT) (1038091-0001). HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 63: Chapter 7: Activating The Hughesnet Service

    Connecting the satellite router to You are guided through the activation process by instructions and prompts the customer s computer displayed on the computer that is connected to the satellite router. Activation procedure HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 64: Service Activation Prerequisites

    Activate link. Figure 29: Terminal Initialization Sequence screen – top part The System Control Center home page appears, showing the Activate link below the HN9500 System Control Center screen title. See...

  • Page 65: Figure 30: Activate Link Indicating Router Is Ready For Service Activation

    31: Connecting Ethernet cable to customer’s computer or other device on page 52. Note: If the customer wants to connect the router to a router, the router cannot be connected until activation is complete. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 66: Activation Procedure

    1. Open a supported web browser and type www.systemcontrolcenter.com into the address bar; then press Enter. The System Control Center home page appears, showing the Activate link below the HN9500 System Control Center screen title. See Figure 32: Activate link on the System Control Center home page on page 53.

  • Page 67: Figure 32: Activate Link On The System Control Center Home Page

    2. Before proceeding to the next step, make sure at least 5 minutes have passed since the Terminal Initialization Sequence screen showed Installation Complete. This allows the router to complete its final configuration. 3. Click the Activate link. The SAN and PIN entry page appears. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 68: Figure 33: San And Pin Entry Page

    The SAN or SAN and PIN are provided on the Installation Reference Sheet. After the SAN or SAN and PIN information is entered and validated, a welcome screen appears (Figure 34: Welcome screen on page 54). Figure 34: Welcome screen HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 69: Figure 35: Welcome Screen With Service Activated Message

    After activation, Internet browsing could be interrupted by a download of newer software that causes the router to reboot. If this happens it does not indicate a problem. Service should be restored after a short time. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 71: Chapter 8: Vadb Feature Setup And Testing

    Internet through an ISP instead of over the air through the satellite. Setting up VADB VADB is available only on certain satellite router models, including the HN9500. VADB troubleshooting The HN9500 includes an internal telephone modem that supports VADB by providing a telephone line backup link to the Internet.

  • Page 72: Prerequisites For Vadb Setup And Operation

    • The installation site must have an analog telephone line available to support VADB operation. A dedicated line is preferred but is not required. The HN9500 can share a phone line with other devices if a splitter connector is used.

  • Page 73: Testing The Router's Vadb Components

    2. In the Advanced Menu (in the left panel of the Advanced Configuration and Statistics screen), click Vadb → VADB Modem Loopback Test. 3. Click to select VADB Modem Loopback Analog Test from the four listed tests. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 74: Testing The Phone Line

    HN9500 satellite router. Note: The telephone line port is indicated by a telephone icon: 2. Connect the other end of the cable to the phone line jack or a splitter (if the HN9500 needs to share the phone line with other devices).

  • Page 75: Verifying Vadb Functionality

    Vadb → Start Manual VADB. Note: The menu entry Start Manual VADB is the command to start VADB; it forces the router to activate the VADB link. The router displays the VADB Manual Start Results page. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 76: Figure 39: Vadb Manual Start Command Results (Partial) Screen

    If with the diagnostic information you still cannot establish and verify an active VADB connection, contact Installer Support. 7. Click Stop Manual VADB. Note: The menu entry Stop Manual VADB is the command to stop VADB mode. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 77: Vadb Troubleshooting

    VADB or air (satellite) operation, according to the router’s configuration. VADB troubleshooting If you experience any problems while installing VADB, refer to the VADB troubleshooting sections in Troubleshooting on page 97. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 79: Chapter 9: System Control Center

    Common features on System Control Center screens System Status page Reception Information page Transmission Information page Terminal Status page System Information page State codes Connectivity Test page HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 80: Accessing The System Control Center

    The button links at the top of the page appear on all System Control Center screens and are explained in Button links on page 69. (The Reception Info, Transmission Info, and Terminal Status button links are not displayed until commissioning is complete.) HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 81: Text Links

    Diagnostic utilities links Connectivity Test – Opens the Connectivity Test page, which can be used to test the connection between the satellite router and the satellite. See Connectivity Test page on page 92. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 82: Common Features On System Control Center Screens

    View Help Topics – Opens the Help page, which includes a variety of topics such as recommended browser and TCP/IP settings. Restart HN9500 – Restarts the satellite router. myHughesNet Go to myHughesNet provides access to the HughesNet Web Portal, which contains a variety of useful tools, resources, and information.

  • Page 83: Button Links

    Table 10: System Status button colors on page 70. To see more detailed status information, click the System Status button to open the System Status page. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 84: Ipsec Icon

    Figure 43: IPSec icon IPSec (Internet Protocol Security) is a set of network protocols and services that provide security to IP networks by authenticating and encrypting each IP packet of a data stream. IPSec-protected HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 85: Links In The Left Panel

    Parameters are listed in this format on all five status and information screens, which are listed below: HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 86: State Codes On Status And Information Screens

    Figure 46: Example of a state code on page 72, or next to a parameter that is related to an error condition. Figure 46: Example of a state code HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 87: Red Flag Indicator

    Available system status values may vary, depending on how the satellite router is configured. Therefore, some options shown in Figure 48: System Status page on page 74 may not appear on your System Status screen. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 88: Typical Values For System Status Parameters

    Receive Signal Strength (value is not displayed until about 2 minutes after certain events such as router re-boot or antenna repointing) Normalized Power Word (value is 29–45 20–65. not displayed until about 2 minutes HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...
  • Page 89 Group Barred – Same as individually barred except barred as part of a group of routers. Not Barred. Security Keys State Valid Valid – Security keys are valid. Not Valid – Security keys are invalid. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 90: Red Flags On System Status Page

    Transmit Status Probing failure (occurs only during There is a problem with the commissioning). configured latitude and longitude. Make sure the entered latitude and longitude values are correct and in the correct format. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 91: Reception Information Page

    Wait until the router re-establishes tunnels are down. all tunnels. Reception Information page The Reception Information page shown in Figure 49: Reception Information page on page 78 displays information about data received by the satellite router. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 92: Typical Values For Reception Information Parameters

    Up – The router is receiving signals from the satellite. Down – The router is not receiving signals from the satellite. Receive Signal Strength 160–220 0–255. CONUS SNR 4.5–18.0. PTP SNR 4.5–18.0. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 93: Red Flags On Reception Information Page

    No Beacon (or) Make sure the receive cable is tightly connected to the router’s rear SQF of 0 or 1. panel. Any other cable connections must be checked by a qualified installer. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 94: Transmission Information Page

    Transmission Information page Figure 50: Transmission Information page The Transmission Information page shown in page 80 displays information about data transmissions from the satellite router. Figure 50: Transmission Information page HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 95: Typical Values For Transmission Information Parameters

    It indicates whether acceleration is enabled and provides a count of traffic that moves across the LAN to the satellite router. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 96: Figure 51: Terminal Status Page (Top Part)

    • Management Statistics – Various internal network management traffic counts. • Turbo Page Statistics – Counts of various web page requests and objects if the feature is enabled. (Some listed features may not be included in your service plan.) HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 97: Typical Values For Terminal Status Parameters

    Transport Interface Receive Statistics category. For all of the statistics not included in this table, the typical value is any whole number greater than zero. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 98: System Information Page

    The following table lists typical values and the range of values for parameters on the System Information page. This information may help you understand the values displayed by a customer’s satellite router. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 99: Table 17: System Information Parameters - Typical Values And Range

    Full East Conus Shaped Beam Polarization Not applicable RHCP LHCP Uplink Mode Regular Regular High Volume Transmit Radio Wattage Small integer 1.000000 2.800000 (nominal 2 W radio) 5.000000 (nominal 4 W radio) HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...
  • Page 100 LAN Port IPv6 Prefix An IPv6 address in slash notation Unassigned {IPv6 address/prefix length} IPv6 Default Gateway An IPv6 address Unassigned {IPv6 address} IPv6 Local Address Domain ID A real number Not applicable Software Features HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 101: State Codes

    1 – 35. They are displayed with an explanation in words, as shown in the following examples. State codes appear on installation screens, on screens displayed during a hard reboot (when power is removed and then restored), and on System Control Center pages. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 102: Figure 53: Examples Of State Codes

    Chapter 9 System Control Center Figure 53: Examples of state codes Table 18: State codes on page 88 lists and explains all HN9500 state codes. In this table, router refers to the satellite router. Table 18: State codes State code...
  • Page 103 3. Radio may be unable to transmit. Replace it. If any changes are made to the antenna, it may need to be repointed. Registering ST Router is in commissioning phase. Transient – No action is necessary. Router is registering with the NOCC. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...
  • Page 104 Check for loose, disconnected, or failed. faulty transmit cable. Too Many Bad Slots Bad slots are transmissions from Rain or snow can cause this the router that are not received by condition. If it continues during HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 105: Viewing The State Codes List

    NOCC. name to resolve the issue. Viewing the state codes list To view a list of state codes with an explanation of each code: 1. Click the underlined state code number. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 106: Connectivity Test Page

    Instructions for the test are provided on the screen. No special configuration is required. Figure 54: Terminal Connectivity Test page For details about this test, see Testing connectivity to the satellite on page 99. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 107: Chapter 10: Leds

    The satellite router has a vertical row of LEDs on the front panel and small LEDs on the Ethernet ports on the back of the router. The LEDs provide information Front panel LEDs about the satellite router’s operating status. LAN port LEDs HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 108: Front Panel Leds

    94. By their appearance—on, off, or blinking—the LEDs indicate the router’s operating status. Figure 55: Front panel LEDs on the HN9500 router Table 19: Front panel LED indications on page 94 explains what the router status is when the LEDs are on, off, or blinking.

  • Page 109: Lan Port Leds

    Green and orange LEDs on each of the two LAN (Ethernet) ports on the router's rear panel indicate link status and speed, as explained in Figure 56: LAN port LEDs on page 95. Figure 56: LAN port LEDs HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 111: Chapter 11 Troubleshooting

    If you encounter a problem with the satellite router, refer to the relevant troubleshooting procedure or procedures in the sections that follow. If you cannot Rescue switch correct the problem, contact Hughes Installer Support. Troubleshooting common Other sections in this guide that contain troubleshooting information are listed...

  • Page 112: Rescue Switch

    After a short wait it displays a Troubleshooting Results page with appropriate suggestions for correcting the problem. 3. Follow the instructions on the Troubleshooting Results page. 4. If these steps do not correct the problem, contact Hughes Installer Support. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 113: Cannot Access The System Control Center

    If you can access the satellite, there is no problem with your physical site connectivity between the router (inside) and the radio assembly and antenna (outside). Figure 58: Satellite loopback connectivity test HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 114: Figure 59: Terminal Connectivity Test Page

    If the number of messages received is greater than zero but not equal to the number of messages sent, you have physical connectivity to the satellite, but if this test result persists, you may have an access problem. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 115: Vadb - Router Cannot Connect

    Note: To successfully complete this troubleshooting procedure, the HN9500 must be commissioned and activated. 1. Verify that the telephone cable is securely attached to the telephone line port on the HN9500 and the telephone jack (or splitter, if used). Note: The telephone line port is indicated by a telephone icon: 2.

  • Page 116: Vadb - Router Remains In Vadb Mode

    1. Go to the Advanced Pages. 2. Click Vadb on the Advanced Menu. 3. Click Stop Manual VADB. This command forces the satellite router to close any existing VADB connection, whether it was manually or automatically initiated. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 117: Chapter 12: Advanced

    Do not use these pages unless you are a qualified installer or other technician who thoroughly understands how the satellite router operates or unless an Installer Support representative instructs you to access the Advanced Pages for troubleshooting purposes. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 118: Accessing The Advanced Pages

    Advanced Pages, the Terminal Initialization Sequence screen, which appears during installation. This Figure shows the Advanced menu in the left panel. Many other Advanced Pages are available through the Advanced menu. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 119: Expanding And Collapsing Menus

    If you expand another menu item, the previously expanded menu item collapses. Opening the Installation sub-menu Advanced Pages of particular interest to installers are listed in the Installation sub-menu. To open this sub-menu, click Installation. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 121: Appendix A: Alternate Address For Installing The Router

    If your router requires the 169.254.0.1 address, read this appendix. Configuring the installer laptop IP address If you use the 169.254.0.1 address, Hughes recommends that you configure a link-local address on the installer laptop, as explained in Configuring a link-local IP address on the installer laptop on page 108 before you install the router.

  • Page 122: Configuring A Link-Local Ip Address On The Installer Laptop

    These instructions are for Windows XP. Procedures for other Windows operating systems are similar. 1. Use the Windows Control Panel on the installer laptop to open the Local Area Connection Properties dialog and then the Internet Protocol (TCP/IP) Properties dialog. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 123: Configuring A Second Ip Address On The Installer Laptop

    1. Use the Windows Control Panel to open the Local Area Connection Properties dialog and then the Internet Protocol (TCP/IP) Properties dialog. 2. Click Advanced to open the Advanced TCP/IP Settings dialog. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 124: Using The Alternate Installation Address

    • After commissioning, you can open the System Control Center by entering the address 192.168.0.1 (as long as DHCP is enabled) or www.systemcontrolcenter.com. • You cannot use the address 169.254.0.1 to access the router from a computer that has DHCP enabled. HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

  • Page 125: Appendix B: Standards Compliance

    Certain rules concerning telecommunications apply to the HN9500 satellite router. These rules concern ringer equivalence, discontinuance of service, repairs, and other matters. These rules apply to the HN9500 router because it has an internal telephone modem and a phone connector to support VADB.

  • Page 126: Ringer Equivalence Number (Ren)

    Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. If phone service is discontinued and you believe it is due to the HN9500 router, please contact Hughes Customer Care. If you purchased your router from one of our value added resellers (VARs), please do not contact Hughes.

  • Page 127: Industry Canada Certification

    Standards compliance Appendix B No repairs can be made by customers. All repairs must be done by a Hughes authorized service center. This equipment cannot be used on public coin service provided by the Telephone Company. Connection to Party Line Service is subject to state tariffs. Contact the state public utility commission, public service commission or corporate commission for information.

  • Page 128: Canada Class B Warning

    Standards compliance Type of equipment: Two-way Hughes system Model numbers: HN9500 (1500828-xxxx) The two-way Hughes system (HN9500) complies with the Canadian ICES-003, Class B standard. Canada Class B warning This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme á la norme NMB-003 du Canada.

  • Page 129: Appendix C: Acronyms Used In This Guide

    Fair access policy Federal Communications Commission Field service bulletin Field service order Global Positioning System HTTP HyperText Transfer Protocol HVUL High volume uplink Industry Canada Interference-Causing Equipment Standard ICES ICMP Internet Control Message Protocol HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...
  • Page 130 Point-of-sale device Point-to-point Quality of service Ringer equivalence number RHCP Right-hand circular polarization Routing Information Protocol RIPng Routing Information Protocol (next generation) Security access module Site account number SAT IN Satellite in HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...
  • Page 131 Transmission Control Protocol Transmission information packet TTMP TCP Transaction Multiplexing Protocol Uplink, Underwriters Laboratory Voltage, alternating current VADB Virtual Automatic Dial Backup Value added reseller VRRP Virtual Router Redundancy Protocol HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...
  • Page 133 IFL cables 28 DHCP 50, 55, 99 outdoor equipment 27 Downloading times 33 preparing 7 satellite router 8, 15, 19, 39 entering installation parameters 19 summary 8 Electromagnetic interference 113 tasks 15 HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...
  • Page 134 Pointing the antenna 30 System Status page 73 Polarization (ODU polarization) 25 Position for operating router 16 Powering down the satellite router 13 Powering up the router 17 Terminal Info parameters 37 HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...
  • Page 135 58 testing the VADB phone line 60 verifying functionality 61 VADB Connection State down 101 Validating the installation, See OVT VADB loopback test 59 Ventilation 16 Welcome screen 54, 55 HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...
  • Page 136 Index HN9500 Satellite Router Installation Guide 1037736-0001 Revision G...

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