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Troubleshooting
200
Table 4 Error Messages on the Administration Page
Problem
No DECT firmware
and System ARI code
on all radio units with
active radios.
Upload of firmware
failed
Password mismatch
Long name missing
Cn already exists
IPEI too long
IPEI too short
15.1.2 KIRK Configuration Tool for KIRK Wireless Server 600v3
The error messages that may occur in the Configuration Tool are described in the
following table.
Table 5 Error Messages in Configuration Tool
Problem
Get button is grayed -
cannot click on it
The application fails
to resolve the host
name
LDAP Server tab is not
visible
One or more Host
Names not filled!
14117800, Ed.2.6
Check if radio firmware is missing. Check if radio is disabled
Check if you are uploading valid firmware files. Check if you are uploading
radio firmware as IP firmware. Check if communication between PC and
radio unit is interrupted.
Check that the password is correct (small letters, capital letters etc.). If
password has been changed, the new password must be used for the whole
installation.
You need to type a long name. Using Skinny and H.323 Protocol, type SEP
followed by the IPEI number of the handset. The IPEI number is found
either on a label under the battery, on the packaging label, or by pressing
*99984*
on the handset to be registered. The serial number consists of a
five-digit handset type (manufacturer code) and a seven-digit handset
number. Using SIP Protocol, type any name.
Long name already exists.
The serial number (IPEI) consists of a five-digit handset type (manufacturer
code) and a seven-digit handset number.
The Get button uses the IP address to look up the host name. The Get
button is only enabled, if the DHCP check box is disabled.
Check that you are online, and that IP address is correct and valid to the
network.
Check that the Master is LDAP Server check box in the Master tab is
deselected.
When trying to save configuration files, all host names for the selected
devices to be saved, must be defined. On the Master tab/Sync Master tab,
empty host name fields are marked with a red exclamation mark. On the
Secondaries tab, look for missing host names in the Host Name column.
Action required
Action required
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