Vip Call - Panasonic KX-TDA100 Features Manual

1.2 Receiving Group Features

VIP Call

Description
It is possible to assign a priority to incoming call distribution groups. If an extension belongs
to multiple groups and the extension becomes idle, queuing calls in the groups will be
distributed to the extension in priority order.
Each incoming call distribution group can enable or disable the VIP Call mode. When multiple
groups enable the VIP Call mode, the incoming call distribution group with the lowest
numbered group has the highest priority. When multiple groups disable the VIP Call mode,
queuing calls are distributed to extensions uniformly.
[Example]
In the call centre, incoming call distribution groups 1 and 3 enable the VIP Call mode, while
incoming call distribution groups 2 and 4 disable the VIP Call mode.
Incoming Call
Distribution
6
Group 1
(for VIP)
1
1st
Priority
48 Feature Guide
Calls have been distributed by DIL/DID/DDI/CLI.
(The number in the circle is the queuing order.)
Incoming Call Incoming Call
Distribution Distribution
5
Group 2 Group 3
(for general (for special
3
customers) customers)
3rd
Priority
Extn. Extn.
101 102
Incoming Call
Distribution
4
Group 4
(for general
2
customers)
2nd
Priority
Extn.
103
Distribution order:
7
6
3rd
Priority
1 6 2 4 3
From: Group 1 Group 3 Groups 2 and 4
6 5 7