1.10 Transferring Features
1.10 Transferring Features
1.10.1 Call Transfer
Description
An extension user can transfer a call to another extension or an outside party. The following
features are available:
Feature
With
Announcement
Without
Announcement
Call Transfer with Announcement is also known as Call Transfer—Screened.
Call Transfer without Announcement is also known as Call Transfer—Unscreened.
Conditions
•
If Music on Hold is enabled, music can be sent to the held party while the call is
transferred. It is programmable whether a ringback tone or music is sent (
Source Selection for Transfer).
•
If the transferred destination extension has set FWD to an outside party, the call will be
transferred to the outside party.
•
COS programming determines the extensions that are able to transfer a call to an outside
party except a TIE line call (
•
Transfer Recall for Call Transfer without Announcement
If the transferred destination party does not answer within the preprogrammed Transfer
Recall time (
assigned on each extension. If the destination is not assigned, it will return to the
extension who transferred the call. If the destination is engaged in a call, the hold alarm
will be heard.
[Available destination]
Wired Extension (PT/SLT/ISDN Extension/T1-
OPX)
Digital Wireless Extension (DWX)
Incoming Call Distribution Group
DWX Ring Group
VM Group (DTMF/DPT)
External Pager (TAFAS)
DISA
118
Feature Guide
Transferring method
Transfer is completed after announcing the destination
party.
Transfer is completed without an announcement.
After dialling the destination, while hearing a ringback
tone, the originator can replace the handset.
Call Transfer on Trunk Calls).
Transfer Recall Time), the call will be redirected to the destination
Destination
Availability
Music