Icd Group Features-Vip Call - Panasonic KX-NCP500 Feature Manual

a.
One supervisor extension can be assigned for each incoming call distribution group, but it need not
belong to the group.
b.
One extension can be the supervisor extension of more than one incoming call distribution group.
•
Available Paired DSS Console
This feature is available for the KX-T7640, KX-T7440, and KX-T7441.
•
Accumulation Value Clear
Accumulation value data (total incoming calls, total overflowed calls, lost calls, average queuing time) can
be cleared manually. The date and time of clearing is saved and is shown on the display (monitoring starting
date and time). When the value exceeds 99999 before clearing, "****" will be shown.
•
If a call to an incoming call distribution group is overflowed:
If the display is in idle status, it will change to monitor mode for the corresponding incoming call distribution
group automatically.
If the display is monitoring another incoming call distribution group, it will not change.
•
Other Features while in Monitor Mode
The supervisor can use other features on the extension (making calls, pressing the MESSAGE button,
etc.) even while in monitor mode. When each operation is finished, his telephone returns to the queue
monitor display.
PC Programming Manual References
4.9 [2-6-1] Numbering Plan—Main—Features—
5.12 [3-5-1] Incoming Call Distribution Group—Group Settings—Miscellaneous—
Number
Operating Manual References
1.3.42 ICD Group Features—Supervisory
9.1.8 ICD Group Features—VIP Call
Description
It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple groups
and the extension becomes idle, queuing calls in the groups will be distributed to the extension in priority order.
Each incoming call distribution group can enable or disable the VIP Call mode. When multiple groups enable
the VIP Call mode, the incoming call distribution group with the lowest numbered group has the highest priority.
When multiple groups disable the VIP Call mode, queuing calls are distributed, one from each ICD group in
turn, irrespective of the order in which calls were received.
Document Version 2013-05
9.1.8 ICD Group Features—VIP Call
Incoming Call Queue Monitor
Supervisor Extension
Feature Manual 167