Icd Group Features-Vip Call - Panasonic KX-TDE100 Feature Manual

PC Programming Manual References
4.9 [2-6-1] Numbering Plan—Main—Features—
5.12 [3-5-1] Incoming Call Distribution Group—Group Settings—Miscellaneous—
Number
Operating Manual References
1.3.41 ICD Group Features—Supervisory
9.1.8 ICD Group Features—VIP Call
Description
It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple groups
and the extension becomes idle, queuing calls in the groups will be distributed to the extension in priority order.
Each incoming call distribution group can enable or disable the VIP Call mode. When multiple groups enable
the VIP Call mode, the incoming call distribution group with the lowest numbered group has the highest priority.
When multiple groups disable the VIP Call mode, queuing calls are distributed to extensions uniformly.
[Example]
In the call center, incoming call distribution groups 1 and 3 enable the VIP Call mode, while incoming call
distribution groups 2 and 4 disable the VIP Call mode.
Calls have been distributed by DIL/DID/CLI distribution.
(The circled numbers indicate the arrival order of the calls.
ICD Group 1
(for VIPs)
Priority
2nd
Priority
ICD Group 3
(for special
customers)
Calls have been distributed by DIL/DID/CLI distribution.
(The circled numbers indicate the arrival order of the calls.
Document Version 2009-12
6
1
1st
Extn. Extn. Extn.
101 102 103
2
4
Incoming Call Queue Monitor
ICD Group 2
(for general customers)
5
3
3rd
Priority
Distribution order:
From: Group 1 Group 3
3rd
Priority
7
8
ICD Group 4
(for general customers)
9.1.8 ICD Group Features—VIP Call
Supervisor Extension
1 6 2 4 3 7 5 8
Groups 2 and 4
Feature Manual 155