Group Call Distribution - Panasonic KX-TDA100 Features Manual

Group Call Distribution

Description
The Incoming calls directed to an incoming call distribution group are distributed to the
member extensions using the distribution method until a preprogrammed number of
extensions (agents) (
incoming calls exceed the number, the calls enter a queue (
1.2.2 Incoming Call Distribution Group Features—SUMMARY).
1.
Distribution Method
There are three distribution methods which can be assigned to each incoming call
distribution group (
Distribution
Method
Uniform Call
Distribution
(UCD)
Priority Hunting An idle extension is searched for using the preprogrammed order
Ring
Maximum Number of Agents) are available to accept a call. When
Incoming Call Distribution Group Type).
Calls go to a different extension uniformly each time a call is
received. Extensions are hunted in a circular way in the
preprogrammed order for the group, starting at the extension after
the extension which received the last call.
Extn.
A
Received
the last call.
for the group.
1st Priority
Extn.
A
Always starts searching from
the first assigned extension.
All extensions in the group ring simultaneously.
Delayed Ringing:
Delayed ringing or no ringing can be programmed for each
extension in the group (
answered by pressing the flashing button even if no ring or a
delayed time is set.
Extn.
A
Rings immediately simultaneously.
1.2 Receiving Group Features
Queuing Feature in Section
Description
Extn. Extn.
B C
Starts searching from
extn. B. (Skips extn. A.)
2nd Priority 3rd ....
Extn. Extn.
B C
Delayed Ringing). The call can be
Extn. Extn.
B C
Delayed Ringing:
Rings after a
specified time delay.
Extn.
D
Extn.
D
Extn.
D
Feature Guide 43