Vip Call - Panasonic KX-TDE100 Features Manual

1.2 Receiving Group Features
1.2.2.5

VIP Call

Description
It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple
groups and the extension becomes idle, queuing calls in the groups will be distributed to the extension in
priority order.
Each incoming call distribution group can enable or disable the VIP Call mode. When multiple groups enable
the VIP Call mode, the incoming call distribution group with the lowest numbered group has the highest
priority. When multiple groups disable the VIP Call mode, queuing calls are distributed to extensions
uniformly.
[Example]
In the call centre, incoming call distribution groups 1 and 3 enable the VIP Call mode, while incoming call
distribution groups 2 and 4 disable the VIP Call mode.
Incoming Call
Distribution
Group 1
(for VIP)
1st
Priority
Programming Manual References
PC Programming Manual
2.9.10 [3-5-1] Incoming Call Distribution Group—Group Settings—Miscellaneous—VIP Call Mode
PT Programming Manual
None
62 Feature Guide
Calls have been distributed by DIL/DID/DDI/CLI.
(The number in the circle is the queuing order.)
Incoming Call
Distribution
6
Group 2
(for general
1
customers)
Extn. Extn.
101 102
Incoming Call
Distribution
5
Group 3
(for special
3
customers)
3rd
2nd
Priority
Priority
Extn.
103
Distribution order:
Incoming Call
Distribution
4
Group 4
(for general
2
customers)
3rd
Priority
1 6 2
From: Group 1 Group 3
8
7
4 3 7 5 8
Groups 2 and 4