Panasonic KX-TDA100 Features Manual page 41

Queuing Feature
D
Three calls are
waiting in a queue.
Group Call Distribution
B
Calls are distributed by the
assigned method.
(Only three extensions
[agents] can answer the
call for Busy on Busy
.)
C
*
Supervisor Extension
Extn.
100
Monitors or controls the
incoming call distribution
group status.
: Queuing Feature in Section 1.2.2 Incoming Call Distribution Group Features—
*10
SUMMARY
: Supervisory Feature in Section 1.2.2 Incoming Call Distribution Group Features—
*11
SUMMARY
: Log-in/Log-out in Section 1.2.2 Incoming Call Distribution Group Features—
*12
SUMMARY
1.
Group Call Distribution [
Distribution Group Features—SUMMARY]
Incoming calls are distributed using one of the following methods:
Distribution Method
Uniform Call
Distribution (UCD)
Priority Hunting
Ring
2.
Queuing Feature [
Features—SUMMARY]
If a preprogrammed numbers of extensions in an incoming call distribution group are
busy, a preprogrammed number of additional calls can wait in a queue.
While calls are waiting in the queue, an outgoing message (OGM) or Music on Hold can
Calls arriving at incoming call
distribution group 1.
11
Extn. Extn.
101 102
A Incoming Call
Distribution Group 1
(Floating extension no.: 290,
Name: Sales)
Group Call Distribution in Section 1.2.2 Incoming Call
Calls go to a different extension uniformly each time a call
is received.
An idle extension is searched in the specified order.
All extensions in the incoming call distribution group ring
simultaneously.
Queuing Feature in Section 1.2.2 Incoming Call Distribution Group
7 Overflow Feature
F
a) Sends busy tone (Busy on Busy), or
6
b) Redirects to the overflow destination.
5
4 Manual Queue Redirection
E
The longest waiting call in a queue
3
can be redirected to the overflow
destination by pressing the Hurry-up
2
button. The button shows the Hurry-
1 up status.
Extn. Extn. Extn.
103 104 105
Log-in
Description
1.2 Receiving Group Features
10
*
Extn.
105
12
*
Log-out
Feature Guide 41