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Hybrid IP-PBX

User Manual

KX-TDA30/KX-TDA100/KX-TDA200
Model
Thank you for purchasing a Panasonic Hybrid IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-TDA30/KX-TDA100/KX-TDA200: Version 2.0

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   Also See for Panasonic Hybrid IP-PBX KX-TDA30

   Summary of Contents for Panasonic Hybrid IP-PBX KX-TDA30

  • Page 1: User Manual

    Hybrid IP-PBX User Manual KX-TDA30/KX-TDA100/KX-TDA200 Model Thank you for purchasing a Panasonic Hybrid IP-PBX. Please read this manual carefully before using this product and save this manual for future use. KX-TDA30/KX-TDA100/KX-TDA200: Version 2.0...

  • Page 2: Feature Highlights

    Call Record Easy Operation (Station Message Detail Recording) If you are using a certain Panasonic telephone that is equipped with a Navigator Key/Jog Dial This PBX can record or print out call and a display, it helps you to access the desired information: date, time, extension no., dialled...

  • Page 3

    In This Manual, • Proprietary Telephone is abbreviated as "PT". Single Line Telephone is abbreviated as "SLT". Portable Station is abbreviated as "PS". Proprietary Telephone with a Display is abbreviated as "Display PT". Digital Proprietary Telephone is abbreviated as "DPT". •...

  • Page 4: Important Information

    Important Information WARNING • THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL. • WHEN A FAILURE OCCURS WHICH EXPOSES ANY INTERNAL PARTS, DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER. • DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND RECONNECT THE POWER FIRST.

  • Page 5

    • Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access • ONP 2048 kbit/s digital structured leased lines (D2048S) We, Panasonic Communications Co., Ltd. /Panasonic Communications Company (U.K.) Ltd., declare that this equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

  • Page 6

    If the telephone operates properly, do not reconnect the unit to the line until the problem has been repaired by a certified Panasonic dealer. If the telephone does not operate properly, chances are that the problem is in the telephone system, and not in the unit.

  • Page 7: Table Of Contents

    Table of Contents Operation ....................11 Before Operating the Telephones ................. 12 1.1.1 Before Operating the Telephones..................12 Making Calls ........................23 1.2.1 Basic Calling........................23 1.2.2 Easy Dialling........................28 1.2.3 Redial ..........................32 1.2.4 When the Dialled Line is Busy or There is No Answer ............. 33 1.2.5 Accessing the ISDN Service (ISDN Service Access)............

  • Page 8

    1.7.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny)...104 1.7.8 Turning on the Background Music (BGM) ............... 105 1.7.9 Protecting Your Line against Notification Tones (Data Line Security) ......106 1.7.10 Checking the Time Service Status .................. 107 1.7.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone)........108 1.7.12 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode)..109 1.7.13 Clearing Features Set at Your Extension (Extension Feature Clear) ......110...

  • Page 9

    Feature Number Table....................191 4.2.1 Feature Number Table ....................191 What is This Tone?....................... 201 4.3.1 What is This Tone? ......................201 Revision History ......................205 4.4.1 KX-TDA100/KX-TDA200 Version 1.1 ................205 4.4.2 KX-TDA100/KX-TDA200 Version 2.0 ................206 4.4.3 KX-TDA30 Version 1.1 ....................207 4.4.4 KX-TDA30 Version 2.0 ....................

  • Page 10

    User Manual...

  • Page 11: Operation

    Section 1 Operation This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX. User Manual...

  • Page 12: Before Operating The Telephones

    What Kind of Telephone Can Be Used? You can use a single line telephone (SLT), such as a rotary pulse telephone or a Panasonic proprietary telephone (PT) such as the KX-T7636 or KX-NT136. You can also use a Panasonic Portable Station (PS) such as the KX-TD7590 or KX-TD7690.

  • Page 13: Your Extension Number

    (Appendix). Display In this manual, you will see "the display ...". This refers to the display of a Panasonic proprietary telephone. If your telephone is not a Panasonic display proprietary telephone, the message will not be displayed. If you use a Panasonic display proprietary telephone, the display helps you confirm the settings. Some proprietary telephones also give you easy access to features.

  • Page 14

    1.1 Before Operating the Telephones Examples The displays and the illustrations shown as examples are from a telephone connected to the KX-TDA200. Restrictions Some features may be restricted at your extension under system programming. Consult your manager or dealer. Icon Descriptions The following icons show you the feature availability, notes and action to use the features.

  • Page 15: When You Use A Panasonic Proprietary Telephone

    When You Use a Panasonic Proprietary Telephone If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions" for PS. These buttons make operations simple.

  • Page 16

    1.1 Before Operating the Telephones INTERCOM: Soft Buttons: INTERCOM Used to make or receive intercom calls. Used to select the item displayed on the bottom of the display. INT’ MONITOR: AUTO ANS (Auto Answer)/MUTE: AUTO ANS Used for hands-free dialling. You can Used to receive an incoming call in MONITOR monitor the party's voice in hands-free...

  • Page 17

    1.1 Before Operating the Telephones FLASH/RECALL: CONF (Conference): FLASH/ CONF Used to disconnect the current call and Used to establish a multiple party RECALL make another call without hanging up. conversation. This button also functions as a CANCEL button while on-hook. VOICE CALL/MUTE: Call Forwarding (FWD)/Do Not Disturb VOICE CALL...

  • Page 18

    1.1 Before Operating the Telephones RELEASE: Navigator Key/Jog Dial/Volume Key: RELEASE Used to disconnect the line. Used to adjust the volume and the display contrast or select desired items. Programmable Feature (PF): MODE: Located on the upper part of the CO Used to shift the display to access various MODE button array or on the DSS Console.

  • Page 19

    1.1 Before Operating the Telephones Buttons Feature Single-CO (S-CO) Used to access a specified outside line for making or receiving outside calls. Used to access an extension with one touch. Direct Station Selection (DSS) It is also possible to be changed to the other feature button. One-touch Dialling Used to access a desired party or system feature with one touch.

  • Page 20

    1.1 Before Operating the Telephones Buttons Feature Answer Used to answer an incoming call. Used to disconnect the line during or after a conversation or to complete a Call Release Transfer. Used to change the toll restriction/call barring level of other extension users Toll Restriction/Call Barring temporarily.

  • Page 21: How To Follow The Steps

    1.1 Before Operating the Telephones How to Follow the Steps An example of system operation is shown below. Calling Another Extension Feature title To call an extension (Intercom Call) PT/SLT/PS PT and SLT Operation steps extension no. The description of the icons are explained on (DSS) "Icon Descriptions".

  • Page 22: Connection Example

    1.1 Before Operating the Telephones Connection Example This diagram shows you a connection example. Private IP Network Telephone Company Computer Router Hybrid IP-PBX KX-TDA30 KX-TDA100 KX-TDA200 Computer Batteries IP Proprietary Telephone Computer Single Line (Server) Telephone Single Line Telephone Computer Computer Digital Proprietary Printer...

  • Page 23: Making Calls

    1.2 Making Calls Making Calls 1.2.1 Basic Calling – Calling Another Extension – Calling an Outside Party – Making a Call to a Private Network (TIE Line Access) – Using an Account Code (Account Code Entry) Calling Another Extension To call an extension (Intercom Call) PT and SLT PT/SLT/PS extension no.

  • Page 24: Calling An Outside Party

    1.2 Making Calls To call an operator (Operator Call) You can call an extension or a group assigned as the operator. PT/SLT/PS Enter 9 or 0 . Off-hook. • The operator call number (default) varies depending on country/area. For more details, consult your dealer. Calling an Outside Party You have to seize an outside line before dialling an outside phone number because external calls are made via your PBX.

  • Page 25

    1.2 Making Calls To select the specified outside line PT and PT/PS outside phone no. (S-CO) Press S-CO . Off-hook. Talk. Dial outside phone number . • Each of the S-CO button or G-CO button light shows the current status as follows: Off: The line is idle.

  • Page 26: Using An Account Code (account Code Entry)

    Seize outside line before entering outside phone number. • A Panasonic proprietary telephone extension user can enter an account code during a conversation and when hearing reorder tone after the other party hangs up. • Account codes may use the digits "0" through "9".

  • Page 27

    1.2 Making Calls • You may not be able to make an outside call without an account code. Entry mode is assigned to each user. Ask your manager for your mode. • For your convenience, you can store the code with the phone number in the memory (e.g., Speed Dialling).

  • Page 28: Easy Dialling

    1.2 Making Calls 1.2.2 Easy Dialling This is convenient for frequently dialled phone numbers. – With a One-touch Button (One-touch Dialling) – Using Numbers Stored at Your Extension (Personal Speed Dialling) – Using Numbers Stored in the PBX (System Speed Dialling) –...

  • Page 29: Using Numbers Stored In The Pbx (system Speed Dialling)

    1.2 Making Calls • The maximum number of personal speed dialling numbers (default: 10 numbers, 00-09) can be increased up to 100 numbers. For more details, consult your dealer. To dial PT/SLT AUTO DIAL personal speed STORE dialling no. Enter Press AUTO DIAL Dial personal speed Off-hook.

  • Page 30

    1.2 Making Calls To a Preset Number by Going Off-hook (Hot Line) You can make an outside call simply by going off-hook if you have preprogrammed your phone. This feature is also known as Pickup Dialling. To store a phone number PT/SLT/PS desired phone no.

  • Page 31: Using A Preprogrammed Number (quick Dialling)

    1.2 Making Calls Customising Your Phone • 3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing Select the seized line when going off-hook. Using a Preprogrammed Number (Quick Dialling) You can make a call simply by pressing the preprogrammed number for quick dialling. For details, consult your manager or dealer.

  • Page 32: Redial

    1.2 Making Calls 1.2.3 Redial This is convenient when calling the same outside party again. – Redialling the Last Number You Dialled (Last Number Redial) Redialling the Last Number You Dialled (Last Number Redial) PT/SLT/PS REDIAL Press REDIAL or enter # . Off-hook.

  • Page 33: When The Dialled Line Is Busy Or There Is No Answer

    1.2 Making Calls 1.2.4 When the Dialled Line is Busy or There is No Answer – Reserving a Busy Line (Automatic Callback Busy) – Setting Callback on an ISDN Line (Completion of Calls to Busy Subscriber [CCBS]) – Sending a Call Waiting Tone (Call Waiting) –...

  • Page 34

    1.2 Making Calls To answer the callback ringing from an idle outside line PT/SLT/PS While hearing a callback ringing outside phone no. Off-hook. Dial outside phone Talk. number . • If you do not answer the callback ringing within 10 seconds, this feature will be cancelled. To cancel callback ringing (Automatic Callback Busy Cancel) PT/SLT/PS C.Tone...

  • Page 35

    1.2 Making Calls To answer while hearing a callback ringing PT/SLT/PS Off-hook. To cancel (CCBS Cancel) PT/SLT/PS C.Tone Off-hook. Enter On-hook. • If you do not answer within a specified time period, this feature will be cancelled. • Availability of this feature depends on the ISDN service of your telephone company. Sending a Call Waiting Tone (Call Waiting) You can inform the called party that your call is waiting.

  • Page 36

    1.2 Making Calls Leaving a Message Waiting Indication/Calling Back the Caller Who Left an Indication (Message Waiting) For a caller When the called extension is busy or does not answer your call, you can leave a notification so that the called party may call you back. For a called extension As a message receiver, the Message button light or Message/Ringer Lamp lets you know that a call has been received.

  • Page 37

    1.2 Making Calls For a called extension To check the left message and call back PT/PS While on-hook MESSAGE Press MESSAGE Off-hook. Talk. until the desired extension appears. To call back PT/SLT/PS MESSAGE Talk. Off-hook. Press MESSAGE or enter 70 and then 2. To clear message waiting indications left on your extension PT/SLT/PS your...

  • Page 38

    1.2 Making Calls • The Message button light or Message/Ringer Lamp shows the current status as follows: Off: No message Red on: You have a message. • The display shows the messages starting with the most recent call. • At a called extension, the MESSAGE button allows you to clear message waiting indications if you do not want to call the callers back.

  • Page 39

    1.2 Making Calls Joining an Existing Call (Executive Busy Override) The preprogrammed extension can call someone who is busy on the telephone and establish a three-party conversation. To join PT/PS Outside call (CO) B.Tone C.Tone Off-hook. Press Enter 3 . corresponding CO .

  • Page 40

    1.2 Making Calls Monitoring Another Extension (Call Monitor) The preprogrammed extension can monitor another extension. To monitor PT/SLT/PS extension no. B.Tone Off-hook. Dial extension Enter 5 . number . To an Extension Refusing the Call (DND Override) The preprogrammed extension can call someone who has set the DND feature. PT/SLT/PS While hearing the DND tone R.B.Tone...

  • Page 41: Accessing The Isdn Service (isdn Service Access)

    1.2 Making Calls 1.2.5 Accessing the ISDN Service (ISDN Service Access) You can access services provided by the ISDN. To access PT/PS (If all required digits are stored.) (ISDN Service) outside line (Requires to dial service code additional digits.) (ISDN Service) (ISDN Service) Off-hook.

  • Page 42: Alternating The Calling Method (alternate Calling-ring/voice)

    1.2 Making Calls 1.2.6 Alternating the Calling Method (Alternate Calling—Ring/ Voice) The caller can alternate the alerting method, either ring or Ring voice, when making an intercom call. Ring Hello On the other hand, any extension can set the alerting method, either ring or voice, when receiving an intercom call.

  • Page 43: Calling Without Restrictions

    1.2 Making Calls 1.2.7 Calling without Restrictions – Using Your Calling Privileges at Another Extension (Remote COS Access) Using Your Calling Privileges at Another Extension (Remote COS Access) You can use your calling privileges (Class of Service) at another extension. You may override restrictions which have been set.

  • Page 44: To Access Another Party Directly From Outside (direct Inward System Access [disa])

    1.2 Making Calls 1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) – Calling through DISA Calling through DISA When outside callers access extensions in the PBX, a prerecorded message greets the caller and gives information about how to access an extension.

  • Page 45

    1.2 Making Calls To call an outside party PIN: Personal Identification Number From Outside Telephone In No Security Mode DISA outside phone no. phone no. R.B.Tone & DISA message Off-hook. Dial DISA Dial outside phone phone number. number. Seize outside line before dialling outside phone number.

  • Page 46

    1.2 Making Calls • WARNING When you enable the Outside-to-Outside Call feature of DISA, and a third party discovers the password (verified code PIN/extension PIN) of the PBX, there will be a risk that they will make fraudulent phone calls using the telephone line, and the cost will be charged to your own account.

  • Page 47: Setting Your Telephone From Another Extension Or Through Disa (remote Setting)

    1.2 Making Calls 1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) You can set the following features on your telephone from another extension or through DISA. • Call Forwarding (FWD)/Do Not Disturb (DND) • Changing the Log-in/Log-out Status of Extensions •...

  • Page 48: Receiving Calls

    1.3 Receiving Calls Receiving Calls 1.3.1 Answering Calls PT/SLT/PS Off-hook. Talk. Select one of the following methods: · Lift the handset to receive the preferred line. (Default: Ringing line is selected.) · Press the SP-PHONE button. · Press the flashing CO, INTERCOM or ICD Group button directly. ·...

  • Page 49: Answering Hands-free (hands-free Answerback)

    1.3 Receiving Calls 1.3.2 Answering Hands-free (Hands-free Answerback) You can answer an incoming call without going off-hook as soon as the line is connected. When an intercom call arrives, you will hear the caller talking without the phone ringing. When an outside call arrives, you will hear the caller talking after a preprogrammed number of rings.

  • Page 50: Answering A Call Ringing At Another Telephone (call Pickup)

    1.3 Receiving Calls 1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) – Answering a Call from Another Telephone (Call Pickup) – Denying Other People the Possibility of Picking Up Your Calls (Call Pickup Deny) Answering a Call from Another Telephone (Call Pickup) You can answer an incoming call that is ringing at another extension or group from your phone without leaving your desk.

  • Page 51: Answering A Call Via An External Speaker (trunk Answer From Any Station [tafas])

    1.3 Receiving Calls 1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS]) You can be notified of incoming outside calls through an external speaker. These calls can be answered from any extension. Through an external speaker <For users of KX-TDA100/KX-TDA200>...

  • Page 52: Using The Answer/release Button

    1.3 Receiving Calls 1.3.5 Using the ANSWER/RELEASE Button The ANSWER and RELEASE buttons are convenient for operators using headsets. With the ANSWER button, you can answer all incoming calls. With the RELEASE button, you can disconnect the line during or after a conversation, or complete transferring a call.

  • Page 53

    1.3 Receiving Calls To transfer an outside call to an extension with a one-touch operation During a conversation The called RELEASE party answers. (DSS) Press DSS . Press RELEASE . The other party is placed on hold and the destination extension is called immediately. To end a conversation During a conversation RELEASE...

  • Page 54: Identifying Malicious Calling Parties (malicious Call Identification [mcid])

    1.3 Receiving Calls 1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) You can ask your telephone company to trace a malicious calling party during a conversation or after the calling party hangs up. You will receive the information on the malicious call later on. To request MCID PT/SLT/PS During a conversation or when hearing a reorder tone after the calling party hangs up.

  • Page 55: During A Conversation

    1.4 During a Conversation During a Conversation 1.4.1 Transferring a Call (Call Transfer) – Transferring to an Extension on the PBX – Transferring to an Outside Party Using the PBX Service – Transferring a Call Using the ISDN Service (Call Transfer [CT]—by ISDN) •...

  • Page 56: Transferring To An Outside Party Using The Pbx Service

    1.4 During a Conversation To transfer with one touch (One-touch Transfer) PT/PS During a conversation (DSS) Press DSS . Talk. On-hook. You do not have to inform the destination extension about where the call has been transferred from. This can be disregarded. •...

  • Page 57

    1.4 During a Conversation • Time limit Both the caller and the transferred party will hear an alarm tone fifteen seconds before a specified time period. • To return to the held call before the destination answers, press the TRANSFER button, corresponding CO, ICD Group or INTERCOM button, or the hookswitch.

  • Page 58

    1.4 During a Conversation • To retrieve the held call, press the TRANSFER button, Recall/hookswitch. • Even if you go on-hook while transferring a call, it is transferred. • After the call is transferred, the line becomes idle. Customising Your Phone •...

  • Page 59: Holding A Call

    1.4 During a Conversation 1.4.2 Holding a Call – Holding – Holding in a System Parking Zone (Call Park) • If a call is not retrieved within a specified time, you will hear an alarm as a reminder. And, if an outside call is not answered within a specified time, it is automatically disconnected. Holding There are two types of hold.

  • Page 60

    1.4 During a Conversation To retrieve a call (Call Hold Retrieve) PT/SLT/PS At the holding extension (Call Hold Retrieve) (CO) INTERCOM Off-hook. Press flashing CO Talk. or INTERCOM, or enter 50 . To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number) (CO) C.Tone...

  • Page 61

    1.4 During a Conversation • For simple operation, you can automatically hold a call by pressing another CO, ICD Group or INTERCOM button, only if preprogrammed. (Automatic Call Hold) Consult your dealer. Holding in a System Parking Zone (Call Park) You can put a call on hold in a common parking zone of the PBX so that any extension can retrieve the parked call.

  • Page 62

    1.4 During a Conversation To retrieve (Call Park Retrieve) PT/PS (Call Park) Press a flashing Call Park . PT/SLT/PS stored parking zone no. C.Tone 52 . Dial stored parking Off-hook. Enter Talk. zone number (2 digits) . • If a call is parked automatically, confirm the parking zone number on the display. •...

  • Page 63: Talking To Two Parties Alternately (call Splitting)

    1.4 During a Conversation 1.4.3 Talking to Two Parties Alternately (Call Splitting) When talking to one party while the other party is on hold, you can swap the calls back and forth (alternately). To alternate between the parties leaving one party on hold temporarily PT/PS During a conversation (DSS)

  • Page 64

    1.4 During a Conversation To leave the conversation and then let the two parties talk PT/PS During a conversation (DSS) TRANSFER TRANSFER C.Tone extension no. Press TRANSFER . Press DSS or dial the other Talk to the Press TRANSFER . On-hook.

  • Page 65: Answering Call Waiting

    1.4 During a Conversation 1.4.4 Answering Call Waiting – Answering Call Waiting in the PBX – Answering Call Waiting from the Telephone Company Answering Call Waiting in the PBX During a conversation, a call waiting tone or voice announcement through the speaker or the handset occurs when an outside call has been received or another extension is letting you know a call is waiting.

  • Page 66

    1.4 During a Conversation After talking to the new party (second call), you can disconnect (2.1) or hold (2.2) it and then retrieve the first call. 2.1 To disconnect the second call and then talk to the original party PT/PS During a conversation (CO) INTERCOM...

  • Page 67

    1.4 During a Conversation During a conversation C.Tone Talk to the Press Recall/ Enter hookswitch . original party. C.Tone Talk to the On-hook. Off-hook. Enter new party. • Depending on your telephone, the "Off-hook Call Announcement (OHCA)" and the "Whisper OHCA" features can be used. You can talk to the other party through the speaker and the microphone (OHCA) or you can receive an announcement through the handset (Whisper OHCA), if you are having a conversation using the handset.

  • Page 68: Answering Call Waiting From The Telephone Company

    1.4 During a Conversation Answering Call Waiting from the Telephone Company This is an optional telephone company service. You can receive a call waiting tone and the caller's information. For details, consult your telephone company. PT/SLT/PS PT/PS While hearing a tone While hearing a tone TRANSFER FLASH/...

  • Page 69: Multiple Party Conversation

    1.4 During a Conversation 1.4.5 Multiple Party Conversation – Adding Other Parties during a Conversation (Conference) – Leaving a Conference (Unattended Conference) – Leaving a Conference (Leaving Three-party Conference) – Letting a Third Party Join Your Call (Privacy Release) – Adding a Third Party during a Conversation Using the ISDN Service (Three-party Conference [3PTY]—...

  • Page 70

    1.4 During a Conversation During a conversation desired phone no. C.Tone Press Recall/ Dial desired Talk to the Press Recall/ Enter 3 . hookswitch . phone number . hookswitch . new party. Seize outside line before dialling outside phone number. Talk with multiple parties.

  • Page 71

    1.4 During a Conversation To add four or more parties to a conference PT/PS During a conversation To continue desired CONF CONF phone no. C.Tone Press CONF . Dial desired Talk. Press CONF . Talk. phone number . Seize outside line before dialling outside phone number.

  • Page 72

    1.4 During a Conversation To disconnect one party and then talk to the other in a three-party conversation PT/PS During a conversation (CO) FLASH/ TRANSFER RECALL INTERCOM Talk. Press TRANSFER once Press FLASH/RECALL .* Press the flashing CO or INTERCOM corresponding or twice to establish a conversation with the to the party on hold.

  • Page 73

    1.4 During a Conversation To return while others are talking (CO) INTERCOM Press flashing green CO or INTERCOM . To complete a conversation PT/SLT/PS During a conversation On-hook. • Time limit Both parties will hear an alarm tone before a specified timeout. The originating extension will hear an alarm tone before timeout.

  • Page 74

    1.4 During a Conversation During a three-party conference Press Recall/hookswitch . On-hook. To complete a conversation PT/SLT/PS During a conversation On-hook. • To leave a conference call involving an outside party or parties and have the conference continue, it is necessary to enable your extension to transfer calls to outside lines through COS programming.

  • Page 75: Three-party Conference [3pty]—by Isdn

    1.4 During a Conversation Adding a Third Party during a Conversation Using the ISDN Service (Three-party Conference [3PTY]—by ISDN) PT/PS During a conversation desired CONF phone no. (ISDN-Hold) C.Tone Dial desired phone Talk to the Press CONF . Talk with multiple Press ISDN-Hold .

  • Page 76

    1.4 During a Conversation During a conversation desired phone no. C.Tone Enter 62 . Press Recall/ Dial desired Talk to the Press Recall/ hookswitch . phone number . hookswitch . new party. Seize outside line before dialling outside phone number. C.Tone Enter 3 .

  • Page 77: Mute

    1.4 During a Conversation 1.4.6 Mute You can disable the microphone or the handset to consult privately with others in the room while listening to the other party on the phone through the speaker or the handset. To set/cancel During a conversation AUTO ANS MUTE VOICE CALL...

  • Page 78: Letting Other People Listen To The Conversation (off-hook Monitor)

    1.4 During a Conversation 1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor) You can let other people in the room listen to the conversation through the speaker while continuing the conversation using the handset. To set/cancel During a conversation using the handset SP-PHONE Press SP-PHONE .

  • Page 79: Using The Headset (headset Operation)

    1.4 During a Conversation 1.4.8 Using the Headset (Headset Operation) You can have a conversation using a headset. In this case, you must select "Headset on" in programming mode or set the Headset button on (red) in advance. This feature is also known as Handset/Headset Selection. To talk using the headset SP-PHONE Press SP-PHONE .

  • Page 80

    1.4 During a Conversation Customising Your Phone • 3.1.2 Settings on the Programming Mode—Headset Operation Select the equipment to use. • 3.1.3 Customising the Buttons Create or edit a Headset button. User Manual...

  • Page 81: Before Leaving Your Desk

    1.5 Before Leaving Your Desk Before Leaving Your Desk 1.5.1 Forwarding Calls – Forwarding Your Calls (Call Forwarding [FWD]) – Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) Forwarding Your Calls (Call Forwarding [FWD]) You can have your incoming calls forwarded to a specified destination.

  • Page 82

    1.5 Before Leaving Your Desk To set/cancel PT/SLT/PS Cancel Both Calls All Calls Outside Calls Busy No Answer Intercom Calls Busy/No Answer Off-hook. Enter 71 . Enter 0 to 2 as Enter required number . you desire. For "Cancel", go on-hook directly after entering 0.

  • Page 83

    1.5 Before Leaving Your Desk To set the timer for "No Answer" and "Busy/No Answer" PT/SLT/PS time C.Tone Enter 713. On-hook. Off-hook. Enter time (seconds [2 digits]). To set/cancel (Call Forwarding [FWD] for your Incoming Call Distribution Group) ICD Group: Incoming Call Distribution Group PT/SLT/PS Both Calls ICD Group...

  • Page 84

    1.5 Before Leaving Your Desk • The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode. Ask your manager what mode your system is in if you are not sure. When in the FWD/DND Cycle Switch Mode: Pressing the FWD/DND button (fixed button) while in idle status will cycle the setting as shown below: When in the FWD/DND Setting Mode:...

  • Page 85

    1.5 Before Leaving Your Desk Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) All calls are forwarded to an outside party using ISDN. The following types of call forwarding are provided by the ISDN service. – Unconditional (Call Forwarding Unconditional [CFU]) –...

  • Page 86

    1.5 Before Leaving Your Desk To confirm the condition PT/PS outside your MSN line no. Off-hook. Enter 7 5. Enter your multiple Enter #. Enter outside subscriber number line number. (MSN). The display shows the selected type. C.Tone Enter 1. Enter #.

  • Page 87: Showing A Message On The Caller's Telephone Display (absent Message)

    Showing a Message on the Caller's Telephone Display (Absent Message) You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone. There are eight preprogrammed messages and one for your personal message (16 characters). The selected message is shown on the display of your telephone.

  • Page 88

    1.5 Before Leaving Your Desk • Enter the desired value in the "%" positions. You must enter the correct number of characters as represented by the "%" using 0 to 9 or • The default messages can be changed. Consult your dealer. •...

  • Page 89: Preventing Other People From Using Your Telephone (extension Lock)

    1.5 Before Leaving Your Desk 1.5.3 Preventing Other People from Using Your Telephone (Extension Lock) You can lock your extension so that other users cannot make inappropriate outside calls. This feature is also known as Electronic Station Lockout. To lock PT/SLT/PS C.Tone Enter 1 .

  • Page 90: Making/answering An Announcement

    1.6 Making/Answering an Announcement Making/Answering an Announcement 1.6.1 Paging – Group Paging – Paging and then Transferring a Call Group Paging You can make a voice announcement to proprietary telephones or external speakers or both in the preset group simultaneously. To page PT/SLT/PS paging group...

  • Page 91

    1.6 Making/Answering an Announcement • After you go on-hook, the caller can talk to the person who answers the page. User Manual...

  • Page 92: Answering/denying A Paging Announcement

    1.6 Making/Answering an Announcement 1.6.2 Answering/Denying a Paging Announcement To answer C.Tone Talk. Off-hook. 43 . Enter To allow/deny a paging announcement (Paging Deny) Deny C.Tone Allow Off-hook. Enter 721 . Enter 1 or 0 . On-hook. • The following are extensions that cannot receive a paging announcement: –...

  • Page 93: Making An Announcement And Having A Multiple Party Conversation (broadcasting)

    1.6 Making/Answering an Announcement 1.6.3 Making an Announcement and Having a Multiple Party Conversation (Broadcasting) You can call multiple parties assigned in the group and make a voice announcement. You can also establish a multiple party conversation with called parties. This conversation will be heard by other called parties. Called parties can listen to the announcement simply by going off-hook.

  • Page 94

    1.6 Making/Answering an Announcement To make a conversation with a party in the group's preassigned order During an announcement CONF Press CONF. To end a conversation with a specific party During a conversation To end a conversation with a specific party (DSS) Press DSS.

  • Page 95

    1.6 Making/Answering an Announcement For a called extension To send a notification tone to the caller and join a conversation PT/SLT/PS Called Party During an announcement (DSS) Press DSS corresponding to the caller. Wait for reply. Talk. Press Recall/ hookswitch. Caller During an announcement A notification tone...

  • Page 96: Setting The Telephone According To Your Needs

    1.7 Setting the Telephone According to Your Needs Setting the Telephone According to Your Needs 1.7.1 Setting the Alarm (Timed Reminder) You can receive an alarm at your telephone to remind you of a meeting, appointment or as a wake-up call. The alarm can occur either once or daily (every day until cancelled) at a preset time.

  • Page 97

    1.7 Setting the Telephone According to Your Needs To confirm TRANSFER Press TRANSFER several times. • You can also confirm the Timed Reminder by using the soft button. • The alarm keeps ringing for preprogrammed seconds. • If you receive an incoming call during ringback, the ringing starts after the ringback stops. •...

  • Page 98: Refusing Incoming Calls (do Not Disturb [dnd])

    1.7 Setting the Telephone According to Your Needs 1.7.2 Refusing Incoming Calls (Do Not Disturb [DND]) You may set this feature when you are in a meeting or busy. To set/cancel PT/SLT/PS Both Calls Outside Calls C.Tone Cancel Intercom Calls Off-hook.

  • Page 99

    1.7 Setting the Telephone According to Your Needs • When intercom calls are set to be handled differently from outside calls (DND set/cancel), we recommend establishing buttons for both FWD/DND—Outside calls and FWD/DND— Intercom calls, because: the light patterns of the FWD/DND—Both calls button (including FWD/DND button [fixed button]) will indicate the setting for either outside calls or intercoms calls, but not both.

  • Page 100: Receiving Call Waiting (call Waiting/off-hook Call Announcement [ohca]/whisper Ohca)

    1.7 Setting the Telephone According to Your Needs 1.7.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) During a conversation, you can be informed of a call waiting with a tone or voice announcement through your built-in speaker or handset. (Default: Disable—No call [Intercom calls]/No tone [Outside calls]) Call Waiting Tone: a waiting tone through the built-in speaker of PT/handset of SLT.

  • Page 101: Displaying Your Telephone Number On The Called Party And Caller's Telephone (calling/connected Line Identification Presentation [clip/colp])

    1.7 Setting the Telephone According to Your Needs 1.7.4 Displaying Your Telephone Number on the Called Party and Caller's Telephone (Calling/Connected Line Identification Presentation [CLIP/COLP]) CLIP: When making an outside call, you can present your preprogrammed telephone number to the called party. COLP: When receiving an outside call, you can present your preprogrammed telephone number to the calling party.

  • Page 102: Preventing Your Telephone Number Being Displayed On The Caller's Telephone (connected Line Identification Restriction [colr])

    1.7 Setting the Telephone According to Your Needs 1.7.5 Preventing Your Telephone Number Being Displayed on the Caller's Telephone (Connected Line Identification Restriction [COLR]) When receiving an outside call, you can select whether the caller can see your telephone number or not. To show/prevent PT/SLT/PS Show...

  • Page 103: Preventing Your Number Being Displayed On The Called Party's Telephone (calling Line Identification Restriction [clir])

    1.7 Setting the Telephone According to Your Needs 1.7.6 Preventing Your Number Being Displayed on the Called Party's Telephone (Calling Line Identification Restriction [CLIR]) When making an outside call, you can select whether the called party can see your telephone number or not.

  • Page 104: Preventing Other People From Joining Your Conversation (executive Busy Override Deny)

    1.7 Setting the Telephone According to Your Needs 1.7.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny) PT/SLT/PS Prevent C.Tone Allow Off-hook. Enter 733 . Enter 1 to prevent On-hook. or 0 to allow. • Some extensions may be prohibited from performing this feature. User Manual...

  • Page 105: Turning On The Background Music (bgm)

    1.7 Setting the Telephone According to Your Needs 1.7.8 Turning on the Background Music (BGM) You can listen to the background music through your telephone speaker while on-hook. An external music source, such as a radio, must be connected. If your extension becomes busy (off-hook, making or receiving a call etc.), the music stops temporarily.

  • Page 106: Protecting Your Line Against Notification Tones (data Line Security)

    1.7 Setting the Telephone According to Your Needs 1.7.9 Protecting Your Line against Notification Tones (Data Line Security) You can protect the line against audible notification tones, such as a call waiting tone during a conversation. Set this feature if your extension has a data communication device, such as a computer or fax machine connected to ensure secure data transmission.

  • Page 107: 1.7.10 Checking The Time Service Status

    1.7 Setting the Telephone According to Your Needs 1.7.10 Checking the Time Service Status You can check the current status of the Time Service on the display. While on-hook TRANSFER (Time Service (Day/Night/ Lunch/Break)) Press TRANSFER or Time Service (Day/Night/Lunch/Break). •...

  • Page 108: Setting The Parallelled Telephone To Ring (parallelled Telephone)

    1.7 Setting the Telephone According to Your Needs 1.7.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone) In the case where a single line telephone is connected in parallel to your digital proprietary telephone, you can choose whether the parallelled single line telephone will ring to an incoming call or not.

  • Page 109: Using Your Ps In Parallel With A Wired Telephone (wireless Xdp Parallel Mode)

    1.7 Setting the Telephone According to Your Needs 1.7.12 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode) Your PS can be used in parallel with a PT or SLT. When in this mode, incoming calls to a wired telephone also ring the paired PS. To set extension no.

  • Page 110: Clearing Features Set At Your Extension (extension Feature Clear)

    1.7 Setting the Telephone According to Your Needs 1.7.13 Clearing Features Set at Your Extension (Extension Feature Clear) You can reset the settings of the following features on your extension to the default settings with one operation. This feature is also known as Station Programme Clear. Features Default Setting Hot Line*...

  • Page 111: Utilising The Call Centre

    1.8 Utilising the Call Centre Utilising the Call Centre 1.8.1 Leaving an Incoming Call Distribution Group (Log-in/Log- out, Wrap-up) You can control your status in an incoming call distribution group. When in the Log-out mode, incoming calls to the group will not ring at your extension. When you return, calls will again ring at your extension.

  • Page 112

    1.8 Utilising the Call Centre ICD Group: Incoming Call Distribution Group PT/PS While on-hook ICD Group Specified extension no. (Log-in/Log-out) Enter ICD Group extension number Press Log-in/Log-out . PT/PS While on-hook (Log-in/Log-out of a specified group) Press Log-in/Log-out of a specified group . To enter/leave the Not Ready mode PT/SLT/PS Not Ready...

  • Page 113

    1.8 Utilising the Call Centre • * The status will be as follows: Ready Not Ready Not Ready Ready Wrap-up Not Ready • The Log-in/Log-out of a specified group button light shows the current status as follows: Off: Log-in mode Red on: Log-out mode •...

  • Page 114: Monitoring And Controlling The Call Status Of An Incoming Call Distribution Group (incoming Call Distribution Group Monitor)

    1.8 Utilising the Call Centre 1.8.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) – Monitoring the Status of Waiting Calls – Monitoring and Changing the Log-in/Log-out Status of Extensions The extension assigned as a Supervisor extension can monitor and control the status of other extensions in an incoming call distribution group.

  • Page 115

    1.8 Utilising the Call Centre To monitor ICD Group: Incoming Call Distribution Group Display PT ICD Group extension no. C.Tone Off-hook. Enter 739 . Enter ICD Group On-hook. extension number . To clear Call Log History Display PT CLEAR Press " LOG ". Press "...

  • Page 116

    1.8 Utilising the Call Centre To change the Log-in /Log-out mode Display PT (DSS) Press desired DSS . • The DSS button light shows the current status as follows: Off: The extension is not in the group. Green on: Log-in (Ready) mode Flashing green: Log-in (Not Ready) mode Red on: Log-out mode User Manual...

  • Page 117: Forwarding A Waiting Call (manual Queue Redirection)

    1.8 Utilising the Call Centre 1.8.3 Forwarding a Waiting Call (Manual Queue Redirection) When your incoming call distribution group is busy and other outside calls arrive, the arriving calls are put in a waiting queue. Extensions can check the status of the queue with the Hurry-up button light, and forward the longest waiting call in the queue to a preset destination manually.

  • Page 118: Using User-supplied Equipment

    1.9 Using User-supplied Equipment Using User-supplied Equipment 1.9.1 If a Doorphone/Door Opener is Connected You can talk to a person at the door through the doorphone. Preprogrammed extensions or an outside party can receive the calls from the doorphone. You can open the door. –...

  • Page 119

    1.9 Using User-supplied Equipment Opening a Door (Door Open) Some extensions may be prohibited from using this feature. From a specified extension PT/SLT/PS doorphone no. C.Tone Enter doorphone Enter 55 . On-hook. Off-hook. number (2 digits). From any extension while talking to the doorphone PT/SLT/PS C.Tone Enter 5 .

  • Page 120: If An External Relay Is Connected

    1.9 Using User-supplied Equipment 1.9.2 If an External Relay is Connected Preprogrammed extensions can switch on a relay (e.g., alarm) connected to the PBX. To switch on the relay PT/SLT/PS relay no. C.Tone Enter 56 . Enter relay number On-hook. Off-hook.

  • Page 121: If An External Sensor Is Connected

    1.9 Using User-supplied Equipment 1.9.3 If an External Sensor is Connected Preprogrammed extensions can receive an alert call from an external sensor (e.g., security alarm) connected to the PBX. To answer a sensor call PT/SLT/PS D.Tone Off-hook. On-hook. • If you do not answer a sensor call within a specified time period, the sensor call will stop. User Manual...

  • Page 122: If A Host Pbx Is Connected

    1.9 Using User-supplied Equipment 1.9.4 If a Host PBX is Connected – Accessing External Services (External Feature Access [EFA]) Accessing External Services (External Feature Access [EFA]) You can access special features (e.g., Call Waiting) offered by a host PBX or telephone company. This feature is only effective for an outside call.

  • Page 123: If A Voice Processing System Is Connected

    You or an outside party can access the Voice Processing System from a telephone. – Call Forwarding to Voice Mail (Voice Mail Integration) If your PBX has a Panasonic Voice Processing System connected (e.g., KX-TVP/KX-TVS series) using digital integration, the following features are also available: –...

  • Page 124

    1.9 Using User-supplied Equipment To transfer a call to a mailbox PT/PS During a conversation (DSS) (Voice Mail Transfer) desired extension no. Press Voice Mail Press DSS or dial desired extension number . Transfer . To listen to messages PT/SLT/PS MESSAGE voice mail floating extension no.

  • Page 125

    1.9 Using User-supplied Equipment Screening Calls (Live Call Screening [LCS]) While a caller is leaving a message in your mailbox, you can monitor the call without answering. If you so desire, you can answer the call while monitoring. There are two methods available (Default: Hands-free mode).

  • Page 126: Private Mode

    1.9 Using User-supplied Equipment Operation Flowchart The operations in the shaded areas can be done hands-free. PT/PS Hands-free Mode Private Mode (Alarm Tone) Monitoring (Hands-free) Monitoring (Handset) Monitoring SP-PHONE MONITOR (Live Call No operation Screening) Press SP-PHONE, MONITOR or Live Call Off-hook.

  • Page 127: Recording A Conversation

    1.9 Using User-supplied Equipment Recording a Conversation You can record a conversation into a mailbox while talking on the phone. You can select the mailbox each time you record a conversation. To record into your mailbox (Two-way Record) PT/PS During a conversation To stop recording, press this button again.

  • Page 128

    1.9 Using User-supplied Equipment • Note: When you record your Two-way telephone conversations, you should inform the other party that the conversation is being recorded. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Two-way Record button, a Two-way Transfer button and a One-touch Two-way Transfer button.

  • Page 129: 1.10 After Moving To A New Location In The Office

    1.10 After Moving to a New Location in the Office 1.10 After Moving to a New Location in the Office 1.10.1 Using the Same Settings as Your Previous Extension (Walking Extension) You can use the same features assigned on your previous extension even if you move to another extension in the office.

  • Page 130: 1.11 Using A Display Proprietary Telephone

    1.11 Using a Display Proprietary Telephone 1.11 Using a Display Proprietary Telephone 1.11.1 Using the Call Log This is available for display proprietary telephones and portable stations. – Calling with the Incoming Call Log – Calling with the Outgoing Call Log Calling with the Incoming Call Log When you receive an outside call or an external sensor call, call information is recorded automatically in the incoming call log.

  • Page 131

    1.11 Using a Display Proprietary Telephone To clear the log information Display PT While confirming the log information (Call Log) TRANSFER Press TRANSFER . Press Call Log , or Up or Down until desired party appears. To call Display PT While confirming the log information (Call Log) Off-hook.

  • Page 132

    1.11 Using a Display Proprietary Telephone • The Call Log button light shows the current status as follows: Off: No incoming call. Or you have already viewed the call log. Red on: You have missed calls to view. • If your call is answered by another extension, the caller's information is recorded on the displays of both your extension and the answering extension.

  • Page 133

    1.11 Using a Display Proprietary Telephone To store the caller's information in personal speed dialling Display PT When the desired party is displayed AUTO DIAL STORE Press STORE . • You can lock your call log by using an extension PIN (Personal Identification Number), so that you can prohibit access to your logged information.

  • Page 134: 1.11.2 Using The Directories

    1.11 Using a Display Proprietary Telephone 1.11.2 Using the Directories You can call using the directories ( Personal Speed Dialling Directory, System Speed Dialling Directory and Extension Number Directory ). Only personal directories can be stored, edited or deleted on your extension. If a call arrives while you are using a directory, the display will be replaced with the caller's information.

  • Page 135: Entering Characters

    1.11 Using a Display Proprietary Telephone • Telephone numbers and names displayed are stored using the first spare Personal Speed Dialling memory available. • For a PS user, refer to "Operating Instructions" for PS. • For more details, refer to "To store the names and numbers in personal speed dialling" in "3.1.2 Settings on the Programming Mode".

  • Page 136

    1.11 Using a Display Proprietary Telephone Table 2 (Option mode) User Manual...

  • Page 137

    1.11 Using a Display Proprietary Telephone Table 2 (Option mode for CE model) User Manual...

  • Page 138

    1.11 Using a Display Proprietary Telephone Table 2 (Option mode for GR model) User Manual...

  • Page 139

    1.11 Using a Display Proprietary Telephone Table 2 (Option mode for RU model) User Manual...

  • Page 140: Accessing System Features (system Feature Access)

    1.11 Using a Display Proprietary Telephone 1.11.3 Accessing System Features (System Feature Access) You can access a feature with the "Feature Access" menu. To access "Feature Access" menu and select the feature T7600 While on-hook Press Right Press ENTER. Press Up or Down four times.

  • Page 141: Manager Operation

    Section 2 Manager Operation This chapter shows the manager how to control the other extensions or the PBX. User Manual...

  • Page 142: Control Features

    2.1 Control Features Control Features 2.1.1 Extension Control The manager extension can control the settings of other extensions. – Changing the Settings of Other Extensions Changing the Settings of Other Extensions To lock/unlock other extensions (Remote Extension Lock) This feature is also known as Remote Station Lock Control. PT/SLT/PS Unlock extension no.

  • Page 143: Time Service Mode Control

    2.1 Control Features 2.1.2 Time Service Mode Control The manager extension or the preprogrammed extension can change the time mode (Day, Lunch, Break or Night). There are two methods (Automatic or Manual) of changing the time modes. Automatic: enables the time mode for each day of the week to change automatically. You may also change it manually.

  • Page 144

    2.1 Control Features • Besides the time mode, there is Holiday mode. It can change mode once on a specified date. • The Time Service (Day/Night/Lunch/Break) button light shows the current status as follows: Off: Day mode Green on: Lunch mode Flashing green: Break mode Red on: Night mode Flashing red: Holiday mode...

  • Page 145: Restriction Level Control (dial Tone Transfer)

    2.1 Control Features 2.1.3 Restriction Level Control (Dial Tone Transfer) The manager extension can change the restriction level, permitting an extension to make a call. PT/PS During a conversation with an extension (Toll Restriction/ C.Tone Call Barring) On-hook. Press Toll Restriction/ Call Barring.

  • Page 146: Turning On The External Background Music (bgm)

    2.1 Control Features 2.1.4 Turning on the External Background Music (BGM) The manager extension can select and broadcast background music in the office through external speakers. To select and start/stop the background music <For users of KX-TDA100/KX-TDA200> PT/SLT/PS external BGM no. pager no.

  • Page 147: Recording Outgoing Messages (ogm)

    2.1 Control Features 2.1.5 Recording Outgoing Messages (OGM) The manager extension can record three kinds of greeting messages (OGM) as follows: DISA message: Used to greet and guide callers so that they access extension group or outside party without operator assistance. Incoming Call Distribution Group message: Used to greet and guide callers to an incoming call distribution group.

  • Page 148

    2.1 Control Features To record from an external BGM (MOH) port <For users of KX-TDA100/KX-TDA200> BGM port OGM floating extension no. Progress Tone & Off-hook. 36 . Enter 3 . Enter BGM port Enter OGM floating Enter C.Tone extension number . number (1 digit).

  • Page 149

    2.1 Control Features To clear the message OGM floating extension no. Progress Tone & C.Tone On-hook. Enter OGM floating 36 . Enter 0 . Enter Off-hook. extension number . • Record voice messages only; avoid the recording of music. User Manual...

  • Page 150: Allowing Users To Seize An Unavailable Outside Line (trunk Busy Out)

    2.1 Control Features 2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) When a problem is found on a certain outside line, the PBX automatically makes it unavailable for use temporarily. The manager can manually enable the outside line and allow users to use it again. To re-enable an outside line PT/SLT/PS outside line no.

  • Page 151: Using The Telephones In A Hotel-type Environment (hospitality Features)

    2.1 Control Features 2.1.7 Using the Telephones in a Hotel-type Environment (Hospitality Features) The hotel operator can check in or check out guests from his extension. When the hotel operator presses a flexible button assigned as "Check-in" or "Check-out" on his extension, the extension will switch to Room Status Control mode, and the DSS button light will show the current room status of extensions.

  • Page 152

    2.1 Control Features Check-out The hotel operator can change the room status of extensions to check-out by using the Check-out button assigned on his extension. Depending on the setting of the PBX, the hotel operator can do the following: • Record/edit charges for Minibar/Others •...

  • Page 153

    2.1 Control Features To record/edit room charges and check out a room with/without printing an invoice Display PT While on-hook ENTER extension no. minibar charge (Check-out) (DSS) Press Check-out . Dial extension number and then press Enter minibar charge . Press Down .

  • Page 154

    2.1 Control Features • After check-out, outgoing calls from the room extension will be prohibited. • After check-out, features set on the room extension will be reset to the default settings. For features that are reset, refer to "1.7.13 Clearing Features Set at Your Extension (Extension Feature Clear)".

  • Page 155

    2.1 Control Features Setting a Timed Reminder to a Room Extension (Remote Wake-up Call) The hotel operator can remotely set/cancel a Timed Reminder to a room extension. He can also confirm the current setting. To set Display PT extension no. (DSS) Off-hook.

  • Page 156: Recording Room Information Using A Room Extension

    2.1 Control Features • Timed Reminder can also be set from the room extension. The most recent setting will be valid no matter which extension made the setting. • When a Timed Reminder starts, and when it is answered or not answered, detailed Timed Reminder information is recorded automatically.

  • Page 157: Releasing Network Direct Station Selection (ndss) Monitor

    2.1 Control Features 2.1.8 Releasing Network Direct Station Selection (NDSS) Monitor NDSS buttons can be customised on any extension connected to your PBX. An NDSS button allows an extension user to monitor another extension connected to another PBX in a private network. The NDSS button light shows the current status of the monitored extension.

  • Page 158

    2.1 Control Features User Manual...

  • Page 159: Customising Your Phone & System

    Section 3 Customising Your Phone & System This chapter shows you how to customise your individual telephone or PBX according to your needs. Find the desired setting and program as necessary. User Manual...

  • Page 160: Customising Your Phone (personal Programming)

    3.1 Customising Your Phone (Personal Programming) Customising Your Phone (Personal Programming) 3.1.1 Customising Your Phone (Personal Programming) You can customise your telephone features. For example, you can change the initial settings or button features according to your needs. – Assigning an Extension PIN to Your Extension (Extension PIN [Personal Identification Number]) •...

  • Page 161

    3.1 Customising Your Phone (Personal Programming) To cancel PT/SLT/PS PIN: Personal Identification Number stored extension PIN C.Tone Enter 0 . Enter stored Off-hook. Enter 799 . extension PIN . On-hook. • WARNING When a third party discovers the password (extension PIN) of the PBX, there will be a risk that they will make fraudulent phone calls using the telephone line, and the cost will be charged to your own account.

  • Page 162: Settings On The Programming Mode

    3.1 Customising Your Phone (Personal Programming) 3.1.2 Settings on the Programming Mode You can programme features using the programming mode. – Setting Features – Clearing Features • To exit at any time, lift the handset. • To enter the programming mode when using a PS, refer to "Operating Instructions" for PS. Setting Features The default settings are shown in bold letters.

  • Page 163

    3.1 Customising Your Phone (Personal Programming) Programming Item Selection & Parameter Input English 2nd Language Which display language do you prefer? 3rd Language (Display Language Selection) 4th Language 5th Language No—Manual (The display keeps showing all of the outside caller's information unless you Would you like the call duration change it to the call duration to be shown automatically on...

  • Page 164

    3.1 Customising Your Phone (Personal Programming) Programming Item Selection & Parameter Input No line An idle outside line CO button no. Which do you prefer to seize (01-36)* when you go off-hook to make A CO/ICD Group button calls? (Preferred Line Assignment— Outgoing) (CO) Intercom...

  • Page 165

    3.1 Customising Your Phone (Personal Programming) Programming Item Selection & Parameter Input Do you prefer to answer a call No—Disable without going off-hook regardless of the AUTO ANS button status? Yes—Enable (Forced Answerback Selection)* Which service do you prefer You can monitor the message when a calling party is through the telephone speaker.

  • Page 166

    3.1 Customising Your Phone (Personal Programming) Programming Item Selection & Parameter Input Do Not Disturb (DND) FWD/DND + desired no. (for both calls) All—Forward all calls (max. 32 digits) Where are your incoming calls forwarded or refused? + desired no. Busy—Forwarded when your (for outside calls) (Call Forwarding [FWD])/Do...

  • Page 167

    3.1 Customising Your Phone (Personal Programming) Programming Item Selection & Parameter Input No—Off KX-TDA100/KX- Do you want back ground TDA200: music through your telephone speaker while on-hook? + BGM no. Yes—On (1digit) (Background Music [BGM])* KX-TDA30: extension PIN (max. 10 digits) + To set an extension PIN ENTER/STORE + Would you like to set your...

  • Page 168

    3.1 Customising Your Phone (Personal Programming) : Not available for the KX-T7665 : Only available for certain digital proprietary telephones. Consult your dealer. • WARNING When a third party discovers the password (extension PIN) of the PBX, there will be a risk that they will make fraudulent phone calls using the telephone line, and the cost will be charged to your own account.

  • Page 169

    3.1 Customising Your Phone (Personal Programming) To edit the names and numbers of personal speed dialling PROGRAM personal speed dialling no. AUTO DIAL PAUSE STORE Press PROGRAM Enter 10 and then press ENTER . Enter personal speed or PAUSE . Or press STORE .

  • Page 170: Clearing Features

    3.1 Customising Your Phone (Personal Programming) Clearing Features You can clear or change to features as follows: Features Default Setting Display Switching Mode Automatic Hot Line Calling Line Identification Restriction [CLIR] Allow Calling/Connected Line Identification Presentation [CLIP/COLP] Caller ID assigned on your extension Preferred Line Assignment—Outgoing Intercom Preferred Line Assignment—Incoming...

  • Page 171

    3.1 Customising Your Phone (Personal Programming) To set PROGRAM PROGRAM AUTO DIAL AUTO DIAL PAUSE PAUSE STORE STORE Press PROGRAM Enter ## . Press ENTER Press ENTER Press PROGRAM or PAUSE . or STORE . or STORE . or PAUSE . •...

  • Page 172: Customising The Buttons

    3.1 Customising Your Phone (Personal Programming) 3.1.3 Customising the Buttons You can change the flexible CO buttons/DSS buttons, and programmable feature (PF) buttons on PTs, DSS Consoles, Add-on Key Modules, and PSs to the following feature buttons. For example, if your telephone has more CO buttons than available outside lines, you may change unused CO buttons to one-touch buttons.

  • Page 173

    3.1 Customising Your Phone (Personal Programming) Programmable Button Buttons Programming Input + Incoming call distribution group extension Group FWD—Both calls + Incoming call distribution group extension Group FWD—Outside calls + Incoming call distribution group extension Group FWD—Intercom calls Account Conference Terminate External Feature Access (EFA) Charge Reference...

  • Page 174

    3.1 Customising Your Phone (Personal Programming) Programmable Button Buttons Programming Input Release* Toll Restriction/Call Barring + Toll Restriction/Call Barring Level (1-7) ISDN Service* + Desired no. (max. 32 digits) Calling Line Identification Restriction (CLIR) Connected Line Identification Restriction (COLR) ISDN-Hold Headset* Time Service Switching Mode (+ Tenant no.)

  • Page 175

    3.1 Customising Your Phone (Personal Programming) • " ", "#", FLASH/RECALL, PAUSE, SECRET (INTERCOM) and T (Transfer) can also be stored. If you do not want to display the stored number when making a call, press the SECRET (INTERCOM) button before and after the numbers you wish to conceal. If you store an outside party's number, you should first store a line access number.

  • Page 176

    3.1 Customising Your Phone (Personal Programming) • * Available tone types vary depending on the telephone you are using: • KX-T7600 series (except KX-T7665): Tone types "01" to "30" are available. • KX-T7665: Only tone types "01" to "08" are available. It is possible to enter a tone type number from "09"...

  • Page 177: Manager Programming

    Other Extensions Control Available Extension The extension assigned as a manager Required Telephone A Panasonic Proprietary Telephone with display (over 2 lines) (e.g., KX-T7636) Manager Password To enter programming mode, the manager password (max. 10 digits) is required. (Default: 1234) Conditions The programming extension must be idle, on-hook and holding no calls.

  • Page 178: Manager Programming

    3.2 Manager Programming 3.2.2 Manager Programming Changing Call Charges and Extension Control To enter the programming mode To exit To programme PROGRAM To continue PROGRAM manager password programming HOLD PAUSE PAUSE input Follow Press Press PROGRAM Enter Enter manager Press PROGRAM or PAUSE .

  • Page 179

    3.2 Manager Programming Item Programming Input Clearing the PIN and PIN lock for verified + Verified code + codes. Setting the verified code PIN. + Verified code + PIN (max. 10 digits) + • WARNING When a third party discovers the password (verified code PIN) of the PBX, there will be a risk that they will make fraudulent phone calls using the telephone line, and the cost will be charged to your own account.

  • Page 180: Customising Your System (system Programming)

    Extension number and name [003]/[004] Available Extension The extension allowed through COS programming Required Telephone A Panasonic Proprietary Telephone with display (over 2 lines) (e.g., KX-T7636) System Password To enter programming mode, the system password (max. 10 digits) is required. (Default: 1234) Conditions The programming extension must be idle, on-hook and holding no calls.

  • Page 181

    3.3 Customising Your System (System Programming) Icon Descriptions Fixed Buttons Function T7600/NT136 T7200/T7400/T7500 REDIAL PREVIOUS (PREV) NEXT SP-PHONE FWD/DND CONF AUTO DIAL STORE (ENTER) STORE None Back to Previous Menu (CANCEL) SHIFT SHIFT PROGRAM PAUSE PROGRAM HOLD AUTO ANS SELECT MESSAGE MUTE FLASH/...

  • Page 182

    3.3 Customising Your System (System Programming) Procedure The basic steps are shown below. Entering the programming mode PROGRAM system password PAUSE Enter Enter system password . Press PROGRAM or PAUSE . Programming You can enter each programme number (3 digits). •...

  • Page 183: System Programming

    3.3 Customising Your System (System Programming) 3.3.2 System Programming Date & Time [000] The proprietary telephones display the current date and time while on-hook. [In 12-hour Format] date year SELECT Enter 000 . (AUTO ANS/MUTE, MESSAGE) Press ENTER . Enter year Press SELECT Press Right .

  • Page 184

    3.3 Customising Your System (System Programming) • After changing the desired values, you can press the ENTER button. You do not have to perform the rest of the steps. • The clock starts immediately after the ENTER button is pressed. •...

  • Page 185

    3.3 Customising Your System (System Programming) System Speed Dialling Name [002] You can store the name associated with the speed dialling number. These names are displayed when making calls using the display operation. To enter characters, refer to "Entering Characters". To end system speed name...

  • Page 186

    3.3 Customising Your System (System Programming) Extension Name [004] You can store the name of an extension user. This is useful if you want to know who is calling, or who you are calling when making an intercom call using the directory. To enter characters, refer to "Entering Characters".

  • Page 187: Appendix

    Section 4 Appendix This chapter provides the Troubleshooting, the Feature Number Table and Tone List. Check the Troubleshooting section before consulting your dealer. User Manual...

  • Page 188: Troubleshooting

    4.1 Troubleshooting Troubleshooting 4.1.1 Troubleshooting Troubleshooting Problem Remedy The telephone does not work properly. • Consult your dealer. I cannot use the telephone. • The telephone is locked. Unlock your telephone. ( 1.5.3 Preventing Other People from Using Your Telephone (Extension Lock), 2.1.1 Extension Control) •...

  • Page 189

    4.1 Troubleshooting Problem Remedy A reorder tone is audible or "Restricted" • The telephone is locked. is displayed. Unlock your telephone. ( 1.5.3 Preventing Other People from Using Your Telephone (Extension Lock), 2.1.1 Extension Control) • Toll restriction is activated. Consult your manager or dealer.

  • Page 190

    4.1 Troubleshooting Problem Remedy I do not want to display a number which • Conceal the number. is stored in memory. Storing Names and Numbers, 3.1.3 Customising the Buttons) I want to confirm my extension number. • Your Extension Number in 1.1.1 Before Operating the Telephones) The date and time are not correct.

  • Page 191: Feature Number Table

    4.2 Feature Number Table Feature Number Table 4.2.1 Feature Number Table Numbers listed below are the default settings. There are flexible feature numbers and fixed feature numbers. If you change the flexible feature numbers, fill in your assigned numbers (new) in the list for future reference. Default Feature (While dial tone is heard) Additional digits/buttons...

  • Page 192

    4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.2.4 When the Dialled Line is Busy or There is No Answer To cancel callback ringing (Automatic Callback Busy Cancel)/To cancel (CCBS Cancel) Leaving a Message Waiting Indication/ Calling Back the Caller Who Left an Indication (Message Waiting) For a caller...

  • Page 193

    4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) Answering a Call from Another Telephone (Call Pickup) – Group group no. (2 digits) – Directed extension no.

  • Page 194

    4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.4.4 Answering Call Waiting Answering Call Waiting in the PBX Answering Call Waiting from the Telephone Company 1.4.5 Multiple Party Conversation Adding a Third Party during a Conversation phone no.

  • Page 195

    4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) – To set outside line no. + # + multiple subscriber no. + # + 2 (Unconditional)/3 (Busy)/4 (No Reply) + phone no.

  • Page 196

    4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.7.3 Receiving Call Waiting (Call Waiting/ Off-hook Call Announcement [OHCA]/ Whisper OHCA) – For intercom calls 0 (No call)/1 (Tone)/2 (OHCA)/3 (Whisper (No call/Tone/OHCA/Whisper OHCA) OHCA) –...

  • Page 197

    4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.7.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone) – Ring – No Ring 1.7.12 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode) –...

  • Page 198

    4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) – Outside Calls 2 (All Calls)/ – Intercom Calls 3 (Busy)/ 4 (No Answer)/ 5 (Busy/No Answer) + voice mail floating extension no. + # 1.10.1 Using the Same Settings as Your your previous extension no.

  • Page 199

    4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 2.1.7 Using the Telephones in a Hotel-type Environment (Hospitality Features) Setting a Timed Reminder to a Room Extension (Remote Wake-up Call) – To set 12H: 1 + extension no. + hour/minute + 0 (AM)/ 1 (PM) + 0 (once)/1 (daily) 24H: 1 + extension no.

  • Page 200

    4.2 Feature Number Table Feature (While busy, DND or call tone is heard) Default 1.2.4 When the Dialled Line is Busy or There is No Answer Sending a Call Waiting Tone (Call Waiting) To an Extension Refusing the Call (DND Override) Joining an Existing Call (Executive Busy Override) Leaving a Message Waiting Indication/Calling Back the Caller Who Left an Indication (Message Waiting)

  • Page 201: What Is This Tone

    4.3 What is This Tone? What is This Tone? 4.3.1 What is This Tone? While on-hook Ring Tones The following tones are programmable allowing recognition of call type (Outside, Intercom or Doorphone). Tone 1 Tone 2 Tone 3 Tone 4 When going off-hook Dial Tones Tone 1...

  • Page 202

    4.3 What is This Tone? Tone 2 Any one of the following features is set: • Absent Message • Background Music • Call Forwarding • Call Pickup Deny • Call Waiting • Do Not Disturb • Extension Lock • Executive Busy Override Deny •...

  • Page 203

    4.3 What is This Tone? Ringback Tone 2 Special ringback tone for DISA call Do Not Disturb (DND) Tone The dialled extension is refusing incoming calls. While off-hook Indication Tones Tone 1 15 s Call waiting tone Tone 2 15 s A call is on hold longer than the specified time When talking to an outside party...

  • Page 204

    4.3 What is This Tone? Tone 4 Establishing or leaving a conference Tone 5 A call has been put on hold. User Manual...

  • Page 205: Revision History

    1.6.3 Making an Announcement and Having a Multiple Party Conversation (Broadcasting) Changed Contents • 1.1.1 Before Operating the Telephones When You Use a Panasonic Proprietary Telephone – FLASH/RECALL • 1.2.4 When the Dialled Line is Busy or There is No Answer...

  • Page 206: Kx-tda100/kx-tda200 Version 2.0

    4.4 Revision History 4.4.2 KX-TDA100/KX-TDA200 Version 2.0 New Contents • 1.1.1 Before Operating the Telephones When You Use a Panasonic Proprietary Telephone – Network Direct Station Selection (NDSS) – – Check-in – Check-out • 1.2.1 Basic Calling Making a Call to a Private Network (TIE Line Access) –...

  • Page 207: Kx-tda30 Version 1.1

    4.4 Revision History 4.4.3 KX-TDA30 Version 1.1 New Contents • 1.4.5 Multiple Party Conversation Adding a Third Party during a Conversation Using the ISDN Service (Three-party Conference [3PTY]—by ISDN) • 1.6.3 Making an Announcement and Having a Multiple Party Conversation (Broadcasting) Changed Contents •...

  • Page 208: Kx-tda30 Version 2.0

    4.4 Revision History 4.4.4 KX-TDA30 Version 2.0 New Contents • 1.1.1 Before Operating the Telephones When You Use a Panasonic Proprietary Telephone – Network Direct Station Selection (NDSS) – – Check-in – Check-out • 1.2.1 Basic Calling Making a Call to a Private Network (TIE Line Access) –...

  • Page 209: Index

    Index User Manual...

  • Page 210

    Index Call Park 19, 61, 173, 193 Call Park (Automatic Park Zone) 19, 61, 173, 193 Absent Message 87, 165, 195 Call Park Retrieve Accessing External Services (External Feature Access [EFA]) Call Pickup Accessing System Features (System Feature Access) Call Pickup Deny 50, 193 Accessing the ISDN Service (ISDN Service Access) Call Splitting...

  • Page 211

    Index Display Language Selection Hands-free operation Display Switching Mode Headset 20, 174 Displaying Your Telephone Number on the Called Party and Caller's Tele- Headset Operation 79, 166 phone (Calling/Connected Line Identification Presentation [CLIP/ HOLD COLP]) Holding DND Override 40, 200 Holding a Call Do Not Disturb (DND) 17, 98, 194...

  • Page 212

    Index Log-in/Log-out of a specified group 19, 173 Preventing Other People from Joining Your Conversation (Executive Busy Loop-CO (L-CO) 18, 172 Override Deny) Preventing Other People from Using Your Telephone (Extension Lock) Preventing Your Number Being Displayed on the Called Party's Telephone Making a Call to a Private Network (TIE Line Access) (Calling Line Identification Restriction [CLIR]) Making an Announcement and Having a Multiple Party Conversation...

  • Page 213

    20, 143, 174 When the Dialled Line is Busy or There is No Answer Timed Reminder 96, 195 When You Use a Panasonic Proprietary Telephone To Access Another Party Directly from Outside (Direct Inward System Access Whisper OHCA [DISA]) Wireless XDP Parallel Mode...

  • Page 214

    Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd. 2003 Panasonic Communications Co., Ltd. All Rights Reserved.

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