Busy On Busy - Panasonic KX-TDA100 Features Manual
Hybrid ip pbx
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Also See for KX-TDA100:
- Programming manual (912 pages) ,
- Pc programming manual (854 pages) ,
- Features manual (776 pages)
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1.2 Receiving Group Features
2.
Busy on Busy
The Busy on Busy feature works when the destination for the Intercept Routing—
Overflow in an Incoming Call Distribution Group feature is not assigned in one of the
following conditions:
[Example of a)]
When the answering agent number (
queuing call number (
There are five assistants in the shop. If two of them are engaged on the phone, the next
caller will hear busy tone to prevent the caller from thinking that there is no one in the shop
or that the shop is closed.
Conditions
[Intercept Routing—Overflow in an Incoming Call Distribution Group]
•
If the Overflow time expires, and the overflow destination is unavailable:
If the trunk call arrives through the LCOT or T1 (L-CO/G-CO) Card: The line is
disconnected.
If the call arrives through the other cards: Redirection is ignored and the Overflow timer
activates again.
[Busy on Busy]
•
If a trunk call arrives through the LCOT or T1 (L-CO/G-CO) Card, busy tone will not be
sent to the caller.
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Feature Guide
a)
There is no space in the Waiting queue.
b)
The Queuing Table is not assigned and there are no extensions logged-in.
Queuing Call Limit) is "0":
Maximum Number of Agents) is "2", and the
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