Incoming Call Distribution Group Features-Summary - Panasonic KX-TDA100 Features Manual

1.2 Receiving Group Features
1.2.2 Incoming Call Distribution Group Features—
SUMMARY
Description
An incoming call distribution group is a group of extensions programmed through system
programming (
distribution group receives calls directed to the group. Each incoming call distribution group
has a floating extension number.
Incoming calls directed to an incoming call distribution group are distributed to the member
extensions in the group using a distribution method. When a preprogrammed number of
extensions in the group are busy, the incoming calls can wait in a queue.
Each incoming call distribution group and member extensions can be programmed as desired
to handle incoming calls. Calls to the group can be monitored by an extension assigned as a
supervisor (supervisor extension).
Programming Item Example for Incoming Call Distribution Group 1 with
Diagramme
A through F in the table are described in the following diagramme.
A
Group
No.
1
2
3
:
:
*1
:
*2
:
*3
:
*4
:
*5
:
*6
:
*7
:
*8
: Tenant number is required to determine the time mode (day/lunch/break/night) and the
*9
music source (for Music on Hold) for each group.
40 Feature Guide
Incoming Call Distribution Group Extension Number). An incoming call
B
Floating Group Distribution
*1 *2
Extn. No. Name Method
290 Sales Ring
291 Engineering UCD
Incoming Call Distribution Group Floating Extension Number
Incoming Call Distribution Group Name
Incoming Call Distribution Group Type
Maximum Number of Agents
Queuing Call Limit
Queuing Hurry-up Level
Overflow Time Assignment
Overflow Destination on Time Out/Overflow Destination by Busy
C D E
Answering Queuing Hurry-up
*3 *4 *5
Agent Call Level
3 3 3
Max 8 8
F
Overflow Overflow Destination
...
...
*6 *7
Time
Day
...
...
60
100
...
...
90
200
*8
Tenant
*9
No.
Night
1
100
5
200