Map 1321: Quick Entry Map For Systems With Service Focal Point - IBM pSeries 690 Service Manual

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MAP 1321: Quick Entry MAP for Systems with Service Focal Point

1. If you are working on a system that is managed by an HMC, the term service action event is

synonymous with serviceable event in this MAP.

2. If you are working on a system that is managed by an HMC, some steps in this MAP may ask you to

open the details of the service action event and obtain error codes and FRU location codes.

Depending on the error code(s), this operation may involve looking at service processor error code

details. Be sure you select all listed error codes one at a time. Select details to display all error codes

and location codes for the serviceable event that you are working with.

For future reference, record the error code and the location code (that brought you to this MAP) of the

FRU to be replaced. Record any other symptoms if an error code is not available.

Does the system have an HMC attached?

Go to "Step 1321-23" on page 175.

Go to "Step 1321-2."

At the HMC console, start Service Focal Point (SFP) and examine the service action event log for any

open service action events. For SFP operating instructions, see "Service Focal Point" on page 4.

Does the HMC appear to operate correctly?

Go to "Quick Entry MAP" on page 153, look up the HMC symptom, and follow the directions there.

Go to "Step 1321-3."

Are there any service action events that are open?

Go to "Step 1321-40" on page 183.

Go to "Step 1321-4."

Record the list of open service action events.

From the list of serviceable events recorded in "Step 1321-4," open the details of each service action

event and examine the FRU list and error code(s) for each.

Are there any serviceable actions events with error codes of the form #xxxxxx in the list of error

codes found in "Step 1321-5"?

Go to "Step 1321-7" on page 173.

Go to "Step 1321-18" on page 174.

Eserver pSeries 690 Service Guide