IBM pSeries 690 Service Manual page 435

8-Digit Error Code What You Should Do
or
4-Digit Checkpoint
4xxx xxxx Service Processor Error Codes
1. Is the system powered up?
2. Find the error code in the service processor error log and check the value of word 13.
3. Is the value of word 13 C0xx xxxx?
4. Is the system running Linux?
5. If the system is not functional, go to step 7 below.
6. If the system is not functional, go to step 7.
4xxx xxxx (Cont.) Service Processor Error Codes
10. Did you come to this step from step 9?
NO Go to step 2 below.
YES Go to step 4 below.
Go to step 3 below.
NO Go to step 7 below.
YES Go to "MAP 1541: JTAG Problem Isolation" on page 312.
NO Go to step 6 below.
YES Go to step 5 below.
If the system is functional, do the following:
Note: If you have already recorded the value of word 13 in a previous step, continue to
answer the question about the word 13 in this susbstep below.
Find the value of word 13 in the Linux system log entry. For detailed instructions on
finding word 13 in a Linux system log entry, refer to the actions under error code B1xx
4699 in this service guide.
Is the value of word 13 C0xx xxxx?
NO Go to step 7 below.
YES Go to "MAP 1541: JTAG Problem Isolation" on page 312.
If the system is functional, do the following:
Examine the AIX error log entry. Find the value of word 13. For detailed instructions on
finding word 13 in a AIX error log entry, refer to the actions under error code B1xx 4699
in this service guide.
Is the value of word 13 C0xx xxxx?
NO Go to step 7 below.
YES Go to "MAP 1541: JTAG Problem Isolation" on page 312.
7. There might be additional error codes and information in the service processor error
log. The system must be powered off to examine the contents of the service processor
error log.
a. Is the system still powered on?
NO Go to step 8 below.
YES Ask the customer if the system can be powered off, then go to step 7b.
b. Can the system be powered off?
NO Go to step 10 below.
YES Power off the system, then go to step 8.
8. Perform slow boot procedure as described in "Performing Slow Boot" on page 415.
9. Confirm this is the first error code that caused the failure as described in "Confirming
Initial Error Code" on page 416.
NO Go to "Service Processor Error Codes" on page 518 with the error codes you
already have and follow the instructions in the service processor error codes
table.
YES Go to "Service Processor Error Codes" on page 518 with the error codes from
step 9 above and follow the instructions in the service processor error codes
table.
Chapter 5. Error Code to FRU Index
419