Nortel 1000E Maintenance Manual page 192

192 Technical Assistance service
Class Degree of failure
E2 Major failure causing potential
system degradation or outage
Table 52
Technical services non-emergency classifications
Class Degree of failure
S1 Failure that affects service
S2 Intermittent failure that affects
service
NS Failure that does not affect
service
Except as excluded by the provisions of warranty or other agreements with
Nortel, a fee for technical assistance may be charged, at rates established
by Nortel. Information on rates and conditions for services are available
through Nortel sales representatives.
Copyright © 2007, Nortel Networks
.
Symptoms
•
Standby CPU out-of-service.
Frequent initializations (one per day or more).
Disk drive failure.
Two sets of disks inoperative.
Symptoms
Software or hardware trouble directly and
continuously affecting user's service or
customer's ability to collect revenue.
Problem that seriously affects service at
in-service or cut-over date.
Software or hardware faults that intermittently
affect service.
System-related documentation errors that
directly result in or lead to impaired service.
Documentation errors.
Software inconsistencies that do not affect
service.
Hardware diagnostic failures (not previously
defined) that cannot be corrected by resident
skills.
Test equipment failures for which a backup or
manual alternative can be used.
Any questions concerning products.
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 01.02 Standard
Release 5.0 20 June 2007
consistently slow dial tone (eight seconds
or more delay)