Page 1 Nortel Communication Server 1000 Communication Server 1000E Maintenance Release: 7.0 Document Revision: 04.01 www.nortel.com NN43041-700...
Page 2 While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.
Page 3: Table Of Contents
Contents 11 Getting help from the Nortel web site 11 Getting help over the telephone from a Nortel Solutions Center 11 Getting help from a specialist by using an Express Routing Code 12 Getting help through a Nortel distributor or reseller 12...
Page 4 Compact Flash Formatting with MGC Gold Image 68 CS1000 Software Logs 68 Supported DTLS Ciphers 69 Advanced Cryptography Support 69 Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 5 Replacing the NTAK09, NTAK10, or NTRB21 circuit cards (DTI applications) 148 Replacing equipment cards 149 Replacing the NT5K21 equipment card 150 Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 6 LD 117 STAT SERV enhancement 185 Technical Assistance service Contents 189 Nortel Technical Assistance Centers 189 Services available 191 Requesting assistance 193 Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 7: New In This Release
New in this release The following sections details what’s new in Communication Server 1000E Maintenance (NN43041-700) for Nortel Communication Server 1000 Release 7.0. Navigation • “Feature changes” (page 7) • “Other changes” (page 7) Feature changes Following are the feature changes for this release: •...
Page 8 Server 1000 Release 5.5. December 2007 Standard 02.01. This document is issued to support Communication Server 1000 Release 5.5. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 9 Standard 2.00. This document is up-issued for Communication Server 1000 Release 4.5. September 2004 Standard 1.00. This document is issued for Communication Server 1000 Release 4.0. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 11: How To Get Help
• “Getting help through a Nortel distributor or reseller” (page 12) Getting help from the Nortel web site The best way to get technical support for Nortel products is from the Nortel Technical Support web site: www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.
Page 12: Getting Help From A Specialist By Using An Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: www.nortel.com/erc...
Page 13: Overview
This document is intended for individuals who configure, maintain, and troubleshoot CS 1000E systems. Conventions In this document, the Communication Server 1000E (CS 1000E) is referred to generically as system. In this document, the following Chassis or Cabinets are referred to generically as Media Gateway: •...
Page 14 Table 1 Hardware platform supported roles Hardware VxWorks Server Linux Server Co-res CS and Gateway platform Controller CP PIV Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 15: Related Information
Web Services API Administration (NN43001-640) • Element Manager System Reference – Administration (NN43001-632) • Software Input/Output Reference – Maintenance (NN43001-711) Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 16 To access Nortel documentation online, click the Technical Documentation link under Support on the Nortel home page: www.nortel.com CD-ROM To obtain Nortel documentation on CD-ROM, contact your Nortel Networks customer representative. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010...
Page 17: Precautions
• Unpack or handle the cards away from electric motors, transformers, or similar machinery. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 18 • Return defective or heavily contaminated cards to a repair center; do not try to repair or clean them. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 19: Communicating With The System
RS-232-C compatible printer as an output-only device • Maintenance telephone as an input-only device • Element Manager See Communication Server 1000E Installation and Commissioning NN43041-310 for information about how to connect these devices and management tools. System terminal access for CP PIV Call Processors Terminal Server...
Page 20 Gateway 1000T (MG 1000T) serial ports for maintenance purposes. For more details on installing and configuring the Terminal Server, see Communication Server 1000E Installation and Commissioning . System terminal When a system terminal is installed locally, it is typically connected to a serial port on the Terminal Server.
Page 21: System Terminal Access For Gateway Controllers
Furthermore, the remote SDI feature of the Gateway Controller eliminates the need for a terminal server or TTY on a system with Gateway Controllers. See Communication Server 1000E Installation and Commissioning for more detail about configuring Gateway Controller serial ports. MG 1000E 10BaseT port The MG 1000E 10BaseT Ethernet port defaults to the disabled state.
Page 22: Element Manager
Element Manager. For details on Element Manager, see Element Manager System Reference – Administration NN43001-632 and Signaling Server IP Line Applications Fundamentals (NN43001-125). • Maintenance Telephone. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 23 >. Enter LD xx, where xx represents the number of the program. Perform tasks. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 24 Table 2 "Translation from keyboard to dial pad" (page 25) shows the translation from a terminal keyboard to a telephone dial pad. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 25 (****). Load a program by entering 53#xx##, where xx represents the number of the program. Perform tasks. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 26: Access To The Co-Resident Platform
Access the Linux bash shells by using any of the following options: • serial ports • Telnet • • rlogin • remote TTY connections from Gateway Controller Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 27 CTRL -PDT Call Server PDT Shell Call Server Overlay Shell sl1input Call Server PDT Shell Linux Bash Shell exit Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 28 28 Communicating with the system Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 29: Hardware Maintenance Tools
Server temperature falls below 37 C (98 F). Also, if one fan fails, the remaining two fans switch into high-speed mode indefinitely. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 30 Figure 2 "Alarm/fan module status LEDs" (page 30) shows the alarm/fan module green status LEDs during normal operations. Figure 2 Alarm/fan module status LEDs Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 31 For information about replacing Call Server components, including the alarm/fan module and power module, see “Replacing equipment” (page 109). Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 32: Compact Flash Cards
Formatting a Removable Media Disk Compact Flash card You can format the Removable Media Disk (RMD) CF card as a bootable or a nonbootable device. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 33: Circuit Card Features
(other than power and a slot ID). The following rules apply to the preferential placement of the CP DC Call Processor in the MG 1000E: Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 34 Link is up Flashing Green Link is down Orange Linux applications loading Flashing Orange Linux applications load successful BIOS self test Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 35: Ntdw61 Common Processor Pentium Mobile Card
Removable Media Disk (RMD), accessible on the faceplate. • 1 GB of DDR RAM, expandable to 2 GB • two 100BaseT Ethernet ports Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 36 Figure 5 "NTDW61 CP PM Call Processor" (page 36) shows the faceplate of the CP PM Call Processor card. Figure 5 NTDW61 CP PM Call Processor Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 37 Off: no power • Green: redundant mode, active • Flashing green: split mode, active • Yellow: redundant mode, standby Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 38: Ntdw61 Cp Pm Signaling Server
1 Gbps Ethernet port (not used on Signaling Server) • two serial ports • one USB port (not used on Signaling Server) Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 39: Nt4N39 Piv Call Processor Features
The System Loader initiates call processing and starts memory-checking diagnostics. This process is called a system reload or sysload. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 40: Cp Piv System Utility Card Features
System Utility card display for a standby Call Processor. Figure 6 System Utility card display for standby Call Processor Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 41 Table 5 "Core module ID switch settings (System Utility card)" (page 41) Figure 7 "Core Module ID switch" (page 42). Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 42: Ntdw20 Media Gateway Extended Peripheral Equipment Controller
(DSP) daughterboards. The MG XPEC card provides the same hardware functions as the Media Gateway Controller (MGC) card in a traditional CS 1000E Media Gateway chassis or cabinet. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 43: Ntdw56 And Ntdw59 Common Processor Media Gateway Card
The Media Gateway Controller faceplate provides a 4-character LED display that indicates normal or abnormal situations during system initialization and regular operation of the MGC. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 44 Media Gateway Controller LED error codes The following table summarizes the error codes possible on the MGC LED display. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 45: Ntdw62, Ntdw64, And Ntdw78 Dsp Daughterboards
NTDW64 96-port in position 1 • an NTDW64 96-port in position 1 and an NTDW62 32-port in position 2 Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 46: Ntdw65 Voice Gateway Media Card
When a red LED is off and power is available to the card, the card is operating normally. Media Card LEDs The Media Card faceplate provides the following LEDs. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 47: Ntak10 Faceplate Leds
The remaining LED is associated with the onboard clock controller. The following table describes the NTAK10 LEDs. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 48: Ntak79 Faceplate Leds
Clock Controller and the onboard D-channel interface (DCHI). The NTAK79 faceplate LEDs are described in Table 11 "NTAK79 LEDs" (page 49). Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 49: Ntbk50 Faceplate Leds
LEDs are directly associated with the operation of the PRI. The remaining two LEDs are associated with the Clock Controller and DCHI/DDCH daughterboard. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 50: Ntak09 And Ntrb21 Faceplate Leds
LEDs. Five LEDs are directly associated with the operation of the NTAK09/NTRB21 circuit cards. The remaining two LEDs are Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 51 If none exist, this state is acceptable, and the flashing is identifies jitter on the reference. The NTAK20 is not equipped. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 52: Signaling Servers For Dtls
IBM x3350 — Dell R300 • IP Phones -- IP Softphone 1100, 1200, and Phase II series of Nortel IP Phones (including Nortel IP Phone 2007) support DTLS. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010...
Page 53: Cp Pm Faceplates Leds
A minor alarm indication on the console is an optional feature, enabled and disabled on a customer basis through data administration procedures. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 54: Line Transfer
• if there is a major power failure • if call processing stops due to a Call Server failure Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 55: External Power Loss
(UPS) for AC-powered systems. If the main source of external power is lost, power to the system is maintained by the UPS. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 57: Software Maintenance Tools
• “Element Manager” (page 155) provides the means to check status and issue a variety of commands. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 58: Maintenance Applications
Unsupported overlay commands for MG 1000E Unsupported commands CPED, DISL, ENLL, LDIS, LENL, LOOP, RPED, SLFT, STEI, TIET, TTSM, and TTWI Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 59 Call processing is briefly interrupted during an initialization. To activate an initialization (warm start) on the Call Server, press the initialize button on the CP card. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 60 1.5 Mb/s Remote Peripheral Equipment Diagnostic Tone and Digit Switch and Digitone Receiver Core Equipment Diagnostic Trunk Diagnostic 1 Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 61 LMAX in Trunk Diagnostic 1 (LD 36) to identify the trunk with the maximum idle days. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 62: Unsuccessful Dtls Negotiation
OMM reports and peg counters for each application • Common Syslog logging infrastructure The following table shows the diagnostic log files for Linux Base systems. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 63: Media Gateway Controller Local Diagnostic Shells
All diagnostic files are in the /var/log/nortel/ folder and Linux Base log files in /var/log/nortel/linuxbase.log. Media Gateway Controller Local Diagnostic Shells You can perform maintenance functions specific to the Media Gateway Controller (MGC) through Local Diagnostic Shell 1 (LDB1) and Local Diagnostic Shell 2 (LDB2).
Page 64 Local access to the MGC debug shell For more detail about configuring MGC serial ports, see Communication Server 1000E Installation and Commissioning NN43041-310. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 65: Media Gateway Controller Log File
Log0001.rpt, is stored in the MGC directory /u/rpt. Each record contains: • timestamp • message mnemonic • message description • severity • if applicable, the four character LED message Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 66: Interactive Diagnostics
Enhanced Maintenance feature The system software sometimes requires modifications, called patches, which are provided by Nortel Technical Assistance Centers. The command ISS in Print Routine 3 (LD 22) prints the software generic and issue. A plus symbol (+) by the issue number means a patch is in service.
Page 67: Boot Mgc To The Gold Image
At the prompt type test. Select option b to change the boot options. Select option 2 to boot CSP from gold image once. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 68: Compact Flash Formatting With Mgc Gold Image
• user administrative activity • security events • operational messages • software debug messages Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 69: Supported Dtls Ciphers
Advanced Cryptography Support Mocana DTLS library supports the following Advanced Cryptographies: • Diffie-Hellman key exchange RSA • PKCS #1, Version 1.5 Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 70 • PKCS #10 • PKCS #12 • • • • SHA1 • SHA-224 • SHA-256 • SHA-384 • SHA-512 Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 71: Clearing Faults
If you cannot clear the fault using a Maintenance Application or through information inSoftware Input/Output Reference – Maintenance Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 72 Make sure all wiring and connectors that could have been disconnected are reconnected. Configure the midnight routine to run after logging out of the system by entering: Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 73: Fault Indicators
When there is a fault in the system, you can receive notification by any combination of the following indicators: • system messages • visual fault indicators • user reports Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 74 OVD021, 022, 023, 031 SYS4696 TDS messages XMI messages ERR4062 Peripheral Equipment NWS301, 401, 501 OVD001—010, 024 XMI messages Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 75: Clearing Core Call Server Faults
CP PIV Call Processor card (NT4N39) • System Utility card (NT4N48) • Drive Carrier card (NTDU67) • CS 1000E Core Call Server (NTDU63) Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 76: Table 22
If you must replace equipment to clear a fault, see “Replacing equipment” (page 109) for instructions. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 77 Tool does not load Security Device and the face of the Security Device beneath the keycode Nortel logo (NT SDID) with the NT SDID on the keycode floppy disk label, and verify the NT SDIDs match. Incorrect Install Program Verify that you are using the correct Install disk Program disk for your system.
Page 78 If the CD is operational, replace the Drive Carrier card that contains the faulty CD-ROM drive. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 79 Defective power cable Replace power cable. WARNING The following tests are performed on a live power connection. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 80: Clearing Signaling Server Faults
If all LEDs remain off, or the power LED on the alarm/fan module is red, replace the power supply. Defective alarm/fan If the Nortel display remains lit and the module alarm/fan LEDs are all off, ensure that the alarm/fan module is well seated and the locking screw is tightened.
Page 81 Signaling Server boots and then No software loaded Load software. See Linux stops. Platform Base and Applications Installation and Commissioning (NN43001-315). Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 82: Mg 1000E Faults
MG 1000E ELAN network interface. Follow the steps in Procedure 7 “Troubleshooting for MG 1000E ELAN network interface” (page 83). Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 83 Manual continuity tests can also be used to isolate Network and Intelligent Peripheral Equipment (IPE) faults. See Software Input/Output Reference – Maintenance NN43001-711 for details on performing the tests. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 84: Err4062 Nws301
MG 1000E fault causes and actions Condition Possible cause Action Red LED on CP PM Red LED on MGC Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 85 Expander. Multiple cards exhibit Defective Media Gateway Replace the Media Gateway. problems Nortel logo is not lit or fan is Loss of AC power Defective Restore AC power. not running Media Gateway Replace the Media Gateway.
Page 86 Input/Output Reference – System Messages NN43001-712 and follow the instructions. Also, ensure that sufficient DSP resources are provisioned for Music, conference, and RAN (see Communication Server 1000E Planning and Engineering for details) NN43041-220. ATTENTION Currently, the CS 1000E supports only Recorded Announcement Broadcast and Music Broadcast.
Page 87 NTDK20 SSC circuit defective. card. Reuse the daughterboards and security device installed on the original NTDK20 SSC circuit card. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 88: Clearing Core Faults
MG 1000T Core fault in the system. Table 29 "MG 1000T Core fault indications" (page 89) lists common fault indications for the MG 1000T Core. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 89 Security Device and MG 1000T Core (eight digits engraved on keycode the face of the Security Device beneath the Nortel logo) with the NT SDID on the keycode floppy disk label. Verify the NT SDIDs match. Data dump error Corrupt data on software...
Page 90 If the new card passes the test, the original NTDK20 SSC circuit card was defective. If after a few minutes the problem reoccurs, replace the Media Gateway. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 91: Clearing Mg 1000E Expansion Faults
Positively identify the NT SDID on the MG Device 1000T Expansion (eight digits engraved on the face of the Security Device beneath the Nortel logo). Verify that it matches the NT SDID on the MG 1000T Core Security Device. Defective NTDU0606,...
Page 92 Replace the NTDK95 cable connecting the indication and system Expander cable MG 1000T Expansion to the MG 1000T messages on MG Expander. 1000T Expander Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 93 1000T Expansion, 1 through 4) Replace the IP daughterboard on the NTDK20 SSC circuit card. If the fault remains, replace the SSC card. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 94 Layer 2 and Layer 3 connections. Use an SDI terminal to perform the following procedures using overlay commands. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 95: Monitoring 100Baset Link Voice Quality Of Service
PRT QOS Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 96 MG 1000Es. ATTENTION Systems must meet the minimum data networking requirements from Converging the Data Network with VoIP Fundamentals NN43001-260. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 97: Clearing Trunk Faults
Look up all system messages in the Software Input/Output Reference – System Messages NN43001-712 and follow the instructions. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 98 If the test fails, replace the circuit card. If the test passes, disconnect the wiring between the circuit card and the cross-connect terminal. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 99 Make sure the CO equipment or other trunk equipment is not defective. equipment If there is no problem with this equipment, go to the next possible cause. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 100: Clearing Terminal Server Faults
Clearing IP Phone faults For IP Phone fault clearing procedures, see IP Phones Fundamentals NN43001-368 and IP Line Fundamentals. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 101: Database Management
LD 143: Customer Configuration Backup and Restore (CCBR) backs up customer data to an external device over a direct serial connection. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 102: Equipment Data Dump
Locally or remotely access the system. • Backup the customer configuration database to a remote PC or external storage. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 103 Xmodem communications protocol Ensure that your communications package complies with the protocol specifications described in Communication Server 1000E Installation and Commissioning . Not all Xmodem protocols are identical. Some may not operate properly with the CCBR feature.
Page 104 If the file transfer fails, the system responds as follows: total packets : 0 number of retries : 0 Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 105 The system displays the character C every 3 seconds until the file transfer is complete. The file transfer must finish before the Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 106 Corrective action: Ensure that the customer data file is correct and that you are not restoring the wrong file to the system. If the file is correct, contact Nortel technical support. When the database restore succeeds, the system responds: OK.
Page 107: Coresilient Server Backup
To exit LD 43, type ****. --End-- Coresilient server Backup Use the Nortel Linux Base sysbackup and sysrestore commands to backup the network configuration information. For information about these commands see, Linux Platform Base and Applications Installation and Commissioning (NN43001-315).
Page 109: Replacing Equipment
Back up customer database Before you replace circuit cards, back up the customer database. See “Equipment Data Dump” (page 102). Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 110: Removing The Mg 1000E Cover
Power up the CP PM hardware. Observe the CP PM BIOS output from bootup screen, Figure 8 "System BIOS configuration" (page 111) Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 111 You will see 6 folders under the root directory, as follows: • /backup • /install • /keycode • /licenses Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 112 Figure 9 "CP PM faceplate drive boot" (page 113) appears. Press the F key to boot from the faceplate RMD. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 113 Press y twice to proceed with the upgrade. Figure 11 Proceed with upgrade Figure 12 "Enter the tools menu" (page 114) appears. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 114 Figure 15 "Erase flash and upgrade BIOS" (page 115) appears. Press y to erase the flash memory and start the BIOS upgrade. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 115 CP PM BIOS. Figure 18 "CP PM BIOS setup" (page 116) appears. Select Reset CMOS to factory defaults from the menu. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 116 Verify that the BIOS version is correct. You can now proceed with the Linux software installation. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 117 Lock in the card using the faceplate latches. Reconnect all cables. To install the software on the CP PM Call Processor: Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 118 4. Enter y for both software warnings to proceed with the upgrade. Note: PE/EPE is not applicable for this upgrade as it only applies to large systems. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 119 8. Enter CR or y to confirm that the keycode matches the system software on the RMD (see Figure 24 "Keycode confirmation" (page 120)). Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 120 10. Enter <CR> or y to confirm that the call processor is set to side 0. Figure 26 Side information Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 121 13. Enter <CR> or y to confirm that you have the correct software version (see Figure 29 "Confirm software version" (page 122)). Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 122 16. Set the CSU feature to Sequential by entering either <CR> or y (see Figure 32 "Automatic Centralized Software Upgrade Mode" (page 123)) Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 123 18. A prompt appears warning you that old system files will be deleted as a result of the installation. Enter <CR> or y to continue with the installation. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 124 Core 0 software installation complete 21. Enter <CR> to continue. The following screen appears (see Figure 37 "Database installation" (page 125)). Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 125 24. The Install Menu appears (see Figure 39 "Install Menu" (page 126)). Enter q to quit the Install Tool. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 126 Figure 41 "System reboot" (page 127)). Once the system has completed its reboot, remove the CF from the faceplate. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 127: Replacing Ntdw61 Cp Pm Signaling Server Equipment
(page 128). • Back up the NRS database. For more information, see “Back up the NRS database” (page 129). Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 128 The installation RMD CF card must come preformatted and bootable from Nortel . Consumer CF cards are not bootable by default and must be made bootable. For more information, see Procedure 16 “Creating a bootable RMD with software”...
Page 129 Click Submit. Ensure that the manBackup log does not indicate that there were any errors with the backup file creation. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 130 After you create a bootable RMD with software and complete the NRS backup, you can replace the CP PM Signaling Server card. For information about installing Nortel Linux base on a CP PM, see Linux Platform Base and Applications Installation and Commissioning (NN4300-315).
Page 131: Replacing The Ntdw60 Media Gateway Controller Card
Record the MGC card ELAN and TLAN IP information and the ELAN IP and hostname of the PBX. Power down the chassis where the card is being replaced. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 132 Go to Element Manager and navigate to IP Telephony/Media Gateway. Select the gateway you just replaced. Verify the first screen information is correct and click Next. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 133: Replacing The Ntdw62 Or Ntdw64 Dsp Daughterboard
Using the supplied screws, securely attach the daughterboard to the MGC. Reinsert the NTDW60 MGC card in slot 0 of the Media Gateway. --End-- Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 134: Replacing The Ntdw65 Voice Gateway Media Card
Check the System Utility card maintenance display to verify that the Call Processor containing the CP PIV card to be replaced is inactive. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 135 To check for normal system operation. STAT CPU In LD 135, verify that the replaced CP PIV card can control call processing: Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 136: Replacing The Nt4N48 System Utility Card
Ensure the security device is installed on the card. Ensure the switch setting for core side is configured appropriately (for Call Server 0 or Call Server 1). Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 137: Replacing The Ntdu67 Drive Carrier Card (Cp Pii Only)
At some point in this procedure, the system warm starts, causing a momentary interruption in call processing. Procedure 24 Replacing the NTDU67 Drive Carrier card Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 138 This checks the Drive Carrier card STAT CMDU status In LD 135, on the active Call Server, rejoin the two Call Servers: Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 139: Replacing The Ntdu64 Alarm/Fan Module
Loosen the locking screw on the front of power supply. Unseat the power supply module by pulling on the module handle. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 140 Server power module air filter (P06094950). It consists of one aluminium frame and foam insert. The air filter foam kit (N0003712) contains ten replacement foam inserts. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 142: Accessing Media Gateway Internal Components
The bottom of the front cover is supported by but is not secured to the cabinet. Be careful not to drop the cover. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 143: Replacing The Ntak02 Sdi/Dch Circuit Card
Ensure the settings are the same as the existing circuit card. For information about settings see the Communication Server 1000E Installation and Commissioning NN43041-310. Hold the SDI/DCH circuit card by the lock latches and slide it into its assigned slot until it connects with the backplane.
Page 144: Replacing The Ntak03 Tds/Dtr Circuit Card
If the card is an NTBK50 with the NTBK51 DDCH daughterboard attached, disable the associated downloadable D-channel using the following overlay and commands: Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 145 Removing daughterboards from the NTBK50 card Because of the physical layout of the motherboards and daughterboards, remove the NTAK20 before the NTAK93/NTBK51. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 146 If so, lift the daughterboard off the NTBK50 and return to Step 2. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 147: Replacing The Ntak09 1.5 Mb Dti/Pri Card (Pri Applications)
NTBK50 card” (page 146). To reinstall the daughterboards, see Procedure 33 “Installing the NTAK93/NTBK51 daughterboard before the NTAK20 daughterboard” (page 146). Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 148: Replacing The Ntak09, Ntak10, Or Ntrb21 Circuit Cards (Dti Applications)
On the replacement DTI circuit card, configure any switches and install any daughterboards as required. Hold the replacement Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 149: Replacing Equipment Cards
Procedure 36 Replacing equipment cards Step Action Software-disable the card with the following command: LD 32 DISC l s c Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 150: Replacing The Nt5K21 Equipment Card
LED lights steadily and remains lit. Software-enable the card by entering: ENLC l s c When the process is complete, a system response appears. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 151: Replacing The Ntag26 Equipment Card
To test for a dial tone across cable pairs on J1 and J2, use standard loop closure test equipment (for example, butt-in). If Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 152 Install a new protector in the same position as the faulty protector. Replace the cover plate. Test the set for proper operation. --End-- Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 153: Replacing Ip Daughterboards
Reconnect the IP cable. Ensure that the cable is fully inserted into the connector. A click should be heard when the cable is fully engaged. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 154 Reinstall the NTDK20 SSC circuit card in slot 0 of the Media Gateway. Reconnect the IP cable to the Media Gateway bulkhead. Power up the system. --End-- Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 155: Element Manager
Search for maintenance functions by LD number or by functionality on the system maintenance page, as shown in Figure 50 "Element Manager Call Server maintenance" (page 156). Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 156 — M39xx unit commands — DSL commands — BRIL, BRIE, and BRIT applications commands Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 157: Call Server Backup, Data Dump, And Restore
An Equipment Data Dump (EDD) is also in progress. See “Call Server data dump (EDD)” (page 158). --End-- Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 158: Signaling Server Maintenance
Figure 51 "Element Manager Signaling Server maintenance" (page 159), select IP Network > Maintenance and Reports. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 159: Media Card Maintenance
Voice Gateway Media Card • enable or disable Voice Gateway Media Card • telnet to the Media Card maintenance window Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 160: Ld 36 Analog Trunk Card Status
UNIT 04 = UNEQ UNIT 05 = DSBL (TRK)(DID LDR IMM/IMM) UNIT 06 = UNEQ UNIT 07 = DSBL (TRK)(TIE LDR IMM/IMM) Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 161: Media Card Maintenance
“Media Card 32S and DSP daughterboard DSP tests” (page 169) Introduction This chapter provides information about the maintenance functions of the Media Card. Check the Nortel web site for information about the latest software, firmware and application releases. See IP Line Fundamentals for verification steps. Faceplate maintenance display codes...
Page 162 If the maintenance display shows a persistent T:20, indicating a software failure, and this occurs after the card is reset during a software download procedure, call the Nortel technical support for assistance in downloading new software onto the card. If a test fails on the Media Card, F:XX appears on the Hex display for three seconds after the T:13 (Testing SEEPROM) message.
Page 163 SNMP manager that is configured in the SNMP Manager’s list in the ITG Card properties. It also puts the system error message into the error log file containing error messages. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 164 Ethernet device failure: <ifName>. G016 ITG1016 Unused alarm value: 16. G017 ITG1017 Invalid or unknown SSD message: <ssdType> <TN> <msg>. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 165 Last reset reason for card: <reasonString> where the reason String can be: Reboot command issued; Watchdog Timer Expired; Manual reset; Internal XA problem; or Unknown. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 167: Verify Media Card Software And Firmware
To verify the Media Card software and firmware, see IP Line Fundamentals IP Line and IP Phone maintenance and diagnostics For Nortel IP Phones, there are two kinds of Terminal Numbers (TNs) to consider: • A physical TN, which represents a physical unit of the Media Card.
Page 168: Ip Line Shell Commands
If the self-test fails, replace the Media Card. • To run or stop a PCM loopback test, type DSPPcmLpbkTestOn or DSPPcmLpbkTestOff Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 169: Invoking Alarm And Log Files
To start a PCM capture for a specific channel, streaming the output to the supplied destination IP address, type pcmcapturestart [channel IP address] • To stop a PCM capture, type pcmcapturestop Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 171: Proactive Voice Quality Management
(PVQM). PVQM includes the following capabilities for UNIStim IP Phones. ATTENTION These capabilities are not applicable to SIP sets. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 172 UNIStim/Reliable User Data Protocol (RUDP) statistics — Real-Time Control Protocol (RTCP) statistics — Dynamic Host Control Protocol (DHCP) data Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 173: How Voice Quality Monitoring Works
177). Figure 52 "Voice quality monitoring flow diagram" (page 174) illustrates PVQM within the Voice over IP (VoIP) system. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 174 The QDR is forwarded to the Call Server for reporting purposes. An SNMP alarm is generated when a voice-quality metric exceeds the Warning or Unacceptable threshold. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 175: Feature Packaging
To configure voice-quality metric thresholds based on a call or zone in LD 117, see Table 41 "LD 117 Configure voice-quality metric thresholds" (page 176). Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 176 Element Manager navigator bar. ATTENTION Changes to threshold values do not propagate to the Signaling Server until you perform a datadump. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 177 Alarm-notification levels are defined in Table 44 "Voice-quality threshold alarm-notification levels" (page 178). Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 178 To control the number of alarms generated by the system, see Table 45 "LD 117 Configure zone alarm-notification levels" (page 179). Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 179: Diagnosing And Isolating Voice-Quality Problems
View RUDP statistics for IP Phones, such as number of messages sent or received, retries, resets, and uptime. • UNIStim Security with DTLS Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 180: Snmp Interface
For details about the SNMP interface, see Communication Server 1000 Fault Management – SNMP NN43001-719. Heterogeneous environments In a heterogeneous environment, with a mixture of Nortel equipment and third-party equipment, voice-quality monitoring, detection, and alarming are performed only on IP endpoints that have voice-quality monitoring capabilities.
Page 181 Detect jitter and packet loss threshold violations. Gateway Media Cards running IP Polling detects threshold violations. Line 4.0 Third-party Media Gateway Not supported. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 182 182 Proactive Voice Quality Management Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 183: Pbxlink Connection
If a known element fails to register with the Call Server, an ELAN0028 alarm is generated. If an unknown Signaling Server registers with the Call Server, an ELAN0029 alarm is generated. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 184 To display the pbxLink information for a CS 1000E system, use the LD 117 STAT SERV command at the Command Line Interface (CLI) of the Call Server. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 185: Ld 117 Stat Serv Enhancement
Table 48 "Queried information in STAT SERV" (page 186) lists the applications and describes the information provided by those applications. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 186 Figure 54 "Sample LD 117 STAT SERV output" (page 186) shows an example of LD 117 STAT SERV output. Figure 54 Sample LD 117 STAT SERV output Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 187 • busy – the number of voice gateways (DSP resources) are active/busy on the element Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 188 • reg – the number of VTRK channels are configured on the element • busy – the number of VTRK channels are active/busy on the element SSRC Signaling Server capacity Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 189: Technical Assistance Service
• “Requesting assistance” (page 193) Nortel Technical Assistance Centers To help customers obtain maximum benefit, reliability, and satisfaction from their CS 1000E system s, Nortel provides technical assistance in resolving system problems. Table 50 "Customer Technical Services (CTS)" (page 189) lists the centers that provide this service.
Page 190 Telephone: 010 6510 7770 E-mail: supportj@nortel.com Hong Kong Telephone: 800 96 4199 E-mail: chinatsc@nortel.com Taiwan Telephone: 0800 810 500 E-mail: chinatsc@nortel.com Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 191: Services Available
Table 51 "Technical service emergency classifications" (page 192) Table 52 "Technical services non-emergency classifications" (page 192) describe the service classifications. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 192 Problem that seriously affects service at in-service or cut-over date. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 193: Requesting Assistance
Any questions concerning products. Except as excluded by the provisions of warranty or other agreements with Nortel, a fee for technical assistance may be charged, at rates established by Nortel. Information on rates and conditions for services are available through Nortel sales representatives.
Page 194 51 "Technical service emergency classifications" (page 192) Table 52 "Technical services non-emergency classifications" (page 192)) ________________________________ Description of assistance required _____________________________________________ _____________________________________________ Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 195 Element Manager 158 LEDs 46 ELAN network interface fault indicators 82 circuit card, faults 83 Element Manager Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 196 INI (initialization) 59 initialize button 37, 39 maintaining IP Phones 167 program 59 Maintenance Intelligent Peripheral Equipment cards telephone 24 Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 197 150 NTDW60 Media Gateway Controller NTAG26 equipment card faceplate LEDs 43 replacing 151 features 43 NTAK02 replacing 143 Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 198 Call Server faults 76 conﬁgure zone alarm notiﬁcation 177 monitoring 95 print thresholds 177 print zone alarm notiﬁcation 179 Remote access 19 Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 04.01 4 June 2010 Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Page 200 While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.

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Nortel Communication Server 1000E Maintenance Manual

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How to Get Help

Overview

Precautions

Communicating with the System

Hardware Maintenance Tools

Software Maintenance Tools

Clearing Faults

System Messages

Database Management

Replacing Equipment

Element Manager

Media Card Maintenance

Proactive Voice Quality Management

Pbxlink Connection

Technical Assistance Service

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