Nortel Communication Server 1000S Service Implementation Manual
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Nortel Communication Server 1000S Service Implementation Manual

Nortel Communication Server 1000S Service Implementation Manual

Hospitality integrated voice services
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Nortel Networks Communication Server 1000
Nortel Networks Communication Server 1000 Release 4.0
Hospitality Integrated Voice Services
Service Implementation Guide
Document Number: 553-3001-359
Document Release: Standard 2.00
Date: September 2004
Year Publish FCC TM
Copyright © 2003— 2004 Nortel Networks
All Rights Reserved
Produced in Canada
Information is subject to change without notice. Nortel Networks reserves the right to make changes in design
or components as progress in engineering and manufacturing may warrant.
SL-1, Succession, and Meridian 1 are trademarks of Nortel Networks.

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  • Page 1 All Rights Reserved Produced in Canada Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. SL-1, Succession, and Meridian 1 are trademarks of Nortel Networks.
  • Page 3 Page 3 of 136 Revision history September 2004 Standard 2.00. This document is up-issued for Communication Server 1000 Release 4.0. Prior to CS 1000 Release 4.0, the title of this document was Meridian Integrated Voice Services: Description, Installation, Administration, and Maintenance (555-3001-103). October 2003 Standard 1.00.
  • Page 4 Page 4 of 136 Revision history 553-3001-359 Standard 2.00 September 2004...

  • Page 5: Table Of Contents

    Page 5 of 136 Contents About this document ..... . . Subject ..........Applicable systems .
  • Page 6 Page 6 of 136 Contents System software engineering ....... . Packaging requirements .
  • Page 7 Contents Page 7 of 136 Connect the Hospitality Integrated Voice Services card to the LAN . . . Connect the Hospitality Integrated Voice Services card to the maintenance terminal ....... Connect the Hospitality Integrated Voice Services card to the BGD terminal .
  • Page 8 Page 8 of 136 Contents Restore Database ........Card Restart ..
  • Page 9 Contents Page 9 of 136 List of terms ....... 127 Index .
  • Page 10 Page 10 of 136 Contents 553-3001-359 Standard 2.00 September 2004...

  • Page 11: About This Document

    Page 11 of 136 About this document This document is a global document. Contact your system supplier or your Nortel Networks representative to verify that the hardware and software described are supported in your area. Subject This document explains how to install, configure, administer, and maintain the Nortel Networks Hospitality Integrated Voice Services card.
  • Page 12 Page 12 of 136 About this document • Communication Server 1000M Chassis (CS 1000M Chassis) • Communication Server 1000M Cabinet (CS 1000M Cabinet) • Communication Server 1000M Half Group (CS 1000M HG) • Communication Server 1000M Single Group (CS 1000M SG) •...

  • Page 13: Intended Audience

    • Communication Server 1000M and Meridian 1: Large System Upgrade Procedures (553-3021-258) • Communication Server 1000S: Upgrade Procedures (553-3031-258) Intended audience This document is intended for technical personnel responsible for installing, configuring, administering, and maintaining the Hospitality Integrated Voice Services card.

  • Page 14: Related Information

    Page 14 of 136 About this document The following systems are referred to generically as “Small System”: • Communication Server 1000M Chassis (CS 1000M Chassis) • Communication Server 1000M Cabinet (CS 1000M Cabinet) • Meridian 1 PBX 11C Chassis (Meridian 1 PBX 11C Chassis) •...
  • Page 15 • Communication Server 1000E: Planning and Engineering (553-3041-120) Online To access Nortel Networks documentation online, click the Technical Documentation link under Support on the Nortel Networks home page: http://www.nortelnetworks.com/ CD-ROM To obtain Nortel Networks documentation on CD-ROM, contact your Nortel Networks customer representative.
  • Page 16 Page 16 of 136 About this document 553-3001-359 Standard 2.00 September 2004...

  • Page 17: Description

    Page 17 of 136 Description Contents This section contains information on the following topics: Introduction ..........Guest and staff operation .

  • Page 18: Guest And Staff Operation

    Page 18 of 136 Description Guest and staff operation To order AWU or DND service, a guest dials either the AWU or the DND access DN, whichever is appropriate. The Hospitality Integrated Voice Services TUI prompts the guest to enter the appropriate information using the telephone keypad.
  • Page 19 8-port Hospitality Integrated Voice Services option can serve eight simultaneous callers. Note: Nortel Networks recommends the 2-port option for facilities with up to 200 rooms, the 4-port option for up to 500 rooms, and the 8-port option for up to 1,000 rooms.

  • Page 20: Additional Features

    Page 20 of 136 Description The Hospitality Integrated Voice Services card can be installed in the following: • Intelligent Peripheral Equipment (IPE) shelf • IPE expansion cabinet NTAK70XX • Meridian 1 PBX 11C Cabinet (CA) • CS 1000M Cabinet (CA) •...

  • Page 21: Functional Description

    Description Page 21 of 136 — Hospitality Integrated Voice Services firmware release — number of ports — languages configured A-Law and µ-Law support • • time and date (in the firmware) synchronize with the system • uses files on PC Card for: —...
  • Page 22 Page 22 of 136 Description Figure 2 Dial access to Hospitality Integrated Voice Services Extensions (guest or staff Night telephones) ACD AWU Hospitality Integrated 4000 Voice Services ACD DND 4300 4100 ACD Staff 4200 CS 1000 or Meridian 1 system 553-AAA1650.EPS Note: The DNs in Figure 2 represent examples only.

  • Page 23: Background Terminal Facility

    Cards as the software medium. The keycode restricts all upgrades of either port capacity or application software to a specific Hospitality Integrated Voice Services card. Nortel Networks accurately tracks the keycodes to allow for satisfactory handling of field repairs and incremental upgrades. The Hospitality Integrated Voice Services card must be disabled for all upgrades, backups, or restores.

  • Page 24: Hospitality Integrated Voice Services Capacity Expansion

    Backup and restore operations • Application patching/bug fixes Nortel Networks provides the customer with a keycode to enable installation of any upgrade. The keycode is entered through the Command Line Interface (CLI) under the Functionality Upgrade menu. The keycode is 24 characters in length and is entered in three sets of eight digits each, called keycode1, keycode 2, and keycode 3.

  • Page 25: Physical Description

    Description Page 25 of 136 External memory expansion, new voice announcements, and firmware upgrades occur by inserting a PC Card into the top PC Card slot on the Hospitality Integrated Voice Services card faceplate. Refer to “Software upgrade” on page 105 for details.
  • Page 26 Page 26 of 136 Description Figure 3 Hospitality Integrated Voice Services card Lock latch Status LED PC Card activity LED PC Card socket PC Card slot B (for upgrades) PC Card ejector PC Card activity LED PC Card hard PC Card slot A drive card PC Card ejector Lock latch...

  • Page 27: Faceplate Description

    Description Page 27 of 136 Faceplate description This section describes the Hospitality Integrated Voice Services card faceplate characteristics. Card LED The Hospitality Integrated Voice Services card faceplate provides a red card LED to indicate the status of the card. The card LED also indicates the card’s self-test results during power-up or insertion into an operating system.

  • Page 28: Backplane Connections Through The Ethernet Adapter

    Page 28 of 136 Description Backplane connections through the Ethernet adapter An Ethernet interface on the Hospitality Integrated Voice Services card is available at the I/O panel by installing the Ethernet adapter. See Figure 4 on page 29 and Figure 5 on page This adapter provides an Ethernet RJ-45 connector and a DB-9 connector.
  • Page 29 Description Page 29 of 136 Figure 4 NT5D52BC Ethernet adapter I/O panel DB-9 pin male connector 50 pin connector Metal bracket (used only for IPE shelf) RJ-45 connector (Ethernet) 553-AAA1652.EPS For more information, see Table 6 on page 37 and “Access to the BUI” on page Note: If there is no LAN at the site, connect the PC to the Ethernet Adapter using a standard RJ-45 cross-over cable.
  • Page 30 Page 30 of 136 Description Figure 5 NT5D52AC Ethernet adapter I/O panel DB-9 pin male connector 50-pin connector Metal bracket (used only for IPE shelf) RJ-45 connector (Ethernet) 553-3001-359 Standard 2.00 September 2004...

  • Page 31: Engineering Guidelines

    Communication Server 1000M and Meridian 1: Small System Planning and Engineering (553-3011-120), Communication Server 1000M and Meridian 1: Large System Planning and Engineering (553-3021-120), Communication Server 1000S: Planning and Engineering (553-3031-120), and Communication Server 1000E: Planning and Engineering (553-3041-120). The following information deals specifically with...

  • Page 32: System Software Engineering

    Communication Server 1000M and Meridian 1: Small System Planning and Engineering (553-3011-120), Communication Server 1000M and Meridian 1: Large System Planning and Engineering (553-3021-120), Communication Server 1000S: Planning and Engineering (553-3031-120), and Communication Server 1000E: Planning and Engineering (553-3041-120).

  • Page 33: System Resource And Network Requirements

    Engineering guidelines Page 33 of 136 • Room Status (RMS) package 100 • Automatic Wake Up (AWU) package 102 • Property Management System Interface (PMSI) package 103 (required only if customer uses PMS) • Multi-Language Wake Up (MLWU) package 206 (if multiple-language operation required) System resource and network requirements The use of system ACD resources must be considered.

  • Page 34: System Hardware Engineering

    Page 34 of 136 Engineering guidelines The Hospitality Integrated Voice Services card requires an IP address for administration and configuration purposes. Licenses License calculations must consider the following: • Hospitality Integrated Voice Services adds four or five ACD queues per card.

  • Page 35: Environmental Requirements

    Engineering guidelines Page 35 of 136 Note: The NT8D37 AA/BA/DC/EC IPE module is connected using 12 cables, so that the cabling of this shelf requires the use of only slots 0, 4, 8, and 12. When slot 0, 4, 8, or 12 is used, the port in the next slot cannot be used.
  • Page 36 Communication Server 1000M and Meridian 1: Small System Planning and Engineering (553-3011-120), Communication Server 1000M and Meridian 1: Large System Planning and Engineering (553-3021-120), Communication Server 1000S: Planning and Engineering (553-3031-120), and Communication Server 1000E: Planning and Engineering (553-3041-120). Table 4...

  • Page 37: Hospitality Integrated Voice Services Card Hardware Engineering

    Engineering guidelines Page 37 of 136 Transmit/receive analog signal levels Table 5 lists the transmit and receive analog signal levels as measured at the transmitter output and receiver input in the Hospitality Integrated Voice Services card. Table 5 Voice signal level specifications Signal Direction Minimum Power Maximum Power...

  • Page 38: Bgd Terminal

    Page 38 of 136 Engineering guidelines Table 6 Hospitality Integrated Voice Services hardware list (Part 2 of 2) Component Description Voice Services NT5D52AC Attaches to the IPE module to provide connections from the Ethernet adapter (for IPE Hospitality Integrated Voice Services card to the LAN and module installation) terminals.

  • Page 39: Access To The Cli

    Engineering guidelines Page 39 of 136 Access to the CLI The CLI is used to configure initial Hospitality Integrated Voice Services card parameters and perform certain maintenance and upgrade procedures. The CLI is accessed through a maintenance (VT100 or a PC that emulates VT100) terminal.

  • Page 40: Access To The Tui

    Page 40 of 136 Engineering guidelines — NT5D52BC for Small Systems (main or expansion) or Media Gateway or Media Gateway Expander • The network administrator assigns the IP address for the Hospitality Integrated Voice Services card using the CLI during initial configuration.

  • Page 41: Installation And Configuration

    Page 41 of 136 Installation and configuration Contents This section contains information on the following topics: Introduction ..........System software configuration task summary list .

  • Page 42: Introduction

    Page 42 of 136 Installation and configuration Connect the Hospitality Integrated Voice Services card to the BGD terminal........Hospitality Integrated Voice Services configuration .
  • Page 43 Installation and configuration Page 43 of 136 Define the three access DNs (the AWU DN, DND DN, and Staff DN) in LD 23. These are three ACD queues with no agents. Set the Night Call Forward (NCFW) DN for each access DN to the ACD DN of the Hospitality Integrated Voice Services card.

  • Page 44: Hospitality Integrated Voice Services Card Installation

    Page 44 of 136 Installation and configuration Hospitality Integrated Voice Services card installation and configuration summary To install the hardware for Hospitality Integrated Voice Services, perform the following tasks: Take inventory of the Hospitality Integrated Voice Services equipment by comparing the received equipment against the shipping documents. Ensure that the security device is in place in the Hospitality Integrated Voice Services card.

  • Page 45: Ld 15 - Program Ici Keys For Hospitality Integrated Voice Services

    Installation and configuration Page 45 of 136 Still at the VT100 terminal, log into the CLI (login name = user) and configure the IP address, subnet mask, and gateway address for the Hospitality Integrated Voice Services card. After this, restart the Hospitality Integrated Voice Services card.
  • Page 46 Page 46 of 136 Installation and configuration Indicators (ICI) to identify the call type (MIVS call). See “LD 15 – Configure ICI” below and “LD 15 – Define LDN for ICI” on page 46. LD 15 – Configure ICI Prompt Response Description Change data...
  • Page 47 Installation and configuration Page 47 of 136 LD 15 – Define LDN for ICI (Part 2 of 2) Prompt Response Description CUST Customer number 0 – 99 Range for Large System and CS 1000E system Range for Small System, CS 1000S system, 0 –...

  • Page 48: System Software Configuration

    Page 48 of 136 Installation and configuration System software configuration Before installing any of the Hospitality Integrated Voice Services hardware, the system software for Hospitality Integrated Voice Services can be configured through the system TTY terminal. Note: For Hospitality Integrated Voice Services, the system must have the software packages listed in “Packaging requirements”...
  • Page 49 Installation and configuration Page 49 of 136 LD 17 – Define a BGD terminal port (Large Systems) (Part 2 of 2) Prompt Response Description USER For background terminal CUST Customer number as defined in LD 15 LD 17 – Define a BGD terminal port (Small Systems and CS 1000 systems) (Part 1 of 2) Prompt Response...

  • Page 50: Ld 15 - Define Dnd Call Treatment For The System

    Page 50 of 136 Installation and configuration LD 17 – Define a BGD terminal port (Small Systems and CS 1000 systems) (Part 2 of 2) Prompt Response Description USER Output Message Type Background Terminal CUST Customer number as defined in LD 15 Note: See “Configuring the BGD terminal”...

  • Page 51: Ld 23 - Define The Acd Data Block

    Installation and configuration Page 51 of 136 LD 15 – Define DND call treatment for the system (Part 2 of 2) Prompt Response Description TYPE Intercept treatment options DNDT Treatment for calls to DNs with Do Not Disturb active (BST) Busy tone Attendant Recorded announcement...

  • Page 52: Ld 23 - Define The Access Dns

    Page 52 of 136 Installation and configuration LD 23 – Define the access DNs Define three ACD queues with no agents: • AWU access DN • DND access DN • staff access DN Each ACD queue (access DN) must have NCFW to the main ACD DN of the Hospitality Integrated Voice Services card configured.
  • Page 53 Installation and configuration Page 53 of 136 Note: Hospitality Integrated Voice Services does not support auto-configuration for Small Systems. Define the Hospitality Integrated Voice Services ports manually. LD 11 – Configure Hospitality Integrated Voice Services ports as digital telephones (Part 1 of 2) Prompt Response Description...

  • Page 54: Ld 23 - Define The Service Dn (Optional)

    Page 54 of 136 Installation and configuration LD 11 – Configure Hospitality Integrated Voice Services ports as digital telephones (Part 2 of 2) Prompt Response Description 5 AO3 Three-party conference 10 DSP Display Note: The number of virtual ACD agents of the ACD queue is equal to the number of Hospitality Integrated Voice Services ports.

  • Page 55: Sample Dial Plan For Hospitality Integrated Voice Services

    Installation and configuration Page 55 of 136 Sample dial plan for Hospitality Integrated Voice Services Table 7 shows a sample dial plan for a Hospitality Integrated Voice Services card. Table 7 Sample dial plan for a Hospitality Integrated Voice Services card Description of DNs Sample DNs See Note...

  • Page 56: Identify The Card Slot

    Page 56 of 136 Installation and configuration Procedure 2 Unpacking and inspecting components From the installation site, remove items that generate static charge. Use antistatic spray if the site has carpet. Ensure the RJ-45 and RS-232 customer-supplied cables are available. Refer to Table 6 on page Wear an anti-static wrist strap before handling any equipment.

  • Page 57: Equipment Installation

    Installation and configuration Page 57 of 136 Equipment installation Start the installation of the Hospitality Integrated Voice Services card and the external equipment connections associated with the Hospitality Integrated Voice Services card after the following has been done: • verify that the pre-installation preparation has been completed (this includes verifying that all the equipment has been received undamaged) •...

  • Page 58: Install The Hospitality Integrated Voice Services Card

    Page 58 of 136 Installation and configuration Remove the existing filter connector from the I/O panel and save the retaining screws. This filter connector corresponds to the card slot selected for Hospitality Integrated Voice Services card installation. Install the NT5D52AC Ethernet adapter into the selected I/O panel connector cut-out using the saved retaining screws.

  • Page 59: Cabling

    Installation and configuration Page 59 of 136 The LED blinks three times after the self-test successfully finishes. The LED then stays ON until the Hospitality Integrated Voice Services card is software-enabled. End of Procedure Cabling The Hospitality Integrated Voice Services card is connected to the following through the Ethernet adapter: •...
  • Page 60 Page 60 of 136 Installation and configuration Figure 6 The Ethernet adapter and the NTBK48AA cable I/O Panel NTBK48AA DB-9 connector to maintenance terminal 50-pin connector to background terminal unused Shielded RJ-45 cable to customer LAN to customer PC RJ-45 when there is no LAN cross-over cable RJ-45 connector...
  • Page 61 Installation and configuration Page 61 of 136 Procedure 8 Connecting Ethernet adapter to customer PC when no LAN exists Check the installation of the Ethernet adapter on the I/O panel as described in “Installing Ethernet adapter on Cabinet tip/ring connector” on page 57.

  • Page 62: Connect The Hospitality Integrated Voice Services Card

    Page 62 of 136 Installation and configuration Figure 7 I/O connector bracket connection Terminal I/O panel Backplane NTBK48AA DB-25 DB-9 to BGD RJ11 Cable terminal SDI port unused RJ45 Modem Nullmodem To Ethernet Ethernet Adapter RJ-45 cables To Customer PC when Backplane cable there is no LAN Indicate three ways of connecting the terminal.
  • Page 63 Installation and configuration Page 63 of 136 Hospitality Integrated Voice Services card. Connect the terminal to the Hospitality Integrated Voice Services card by one of the following methods: • A local connection through Port 0 of the NTBK48AA cable using a terminal cable (see Procedure 9 on page •...
  • Page 64 Page 64 of 136 Installation and configuration Remote connection using cable and modem To connect a modem (including a null modem) to the NT5D52AA Ethernet adapter, an RJ-11 cable and a 9-pin to DB25 cable are required. Refer to . Refer to Table 9 for a description of the NT5D52AA Figure 7 on page 62 Ethernet adapter pins.
  • Page 65 Installation and configuration Page 65 of 136 Follow the steps in Procedure 11 to connect a remote maintenance terminal using a modem. Procedure 11 Connecting the remote maintenance terminal using a modem Check the installation of the Ethernet adapter on the I/O panel (see “Installing Ethernet adapter on Cabinet tip/ring connector”...
  • Page 66 Page 66 of 136 Installation and configuration Figure 8 on page 67 is an example of a Hospitality Integrated Voice Services card Telnet login screen session. 553-3001-359 Standard 2.00 September 2004...
  • Page 67 Installation and configuration Page 67 of 136 Figure 8 Hospitality Integrated Voice Services Telnet session login screen example Dongle: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx login: user previous user login: June 12, 2000 16:44 SAdmin/, SMaint/, PAdmin/, PMaint/, AAdmin/, ADebug/, MIVS/, LOgout,?: MIVS SAdmin/, SMaint/, PAdmin/, PMaint/, LOgout, ?: sa SYstem, ?: sy System Attributes: card name: Alpha...
  • Page 68 Page 68 of 136 Installation and configuration Note 1: The value “not defined” applies for the “agent id” field, if the “Agent ID Not Defined” prompt (AID) is set to NO (the default) in LD 23. Note 2: For the “agent id” field, an entry is required if the site has configured an ACD ID in LD 23.

  • Page 69: Connect The Hospitality Integrated Voice Services Card

    Installation and configuration Page 69 of 136 Connect the Hospitality Integrated Voice Services card to the BGD terminal Hospitality Integrated Voice Services uses the BGD terminal to make requests to the system for AWU and DND services. To connect the BGD terminal to the Hospitality Integrated Voice Services card and the system, follow the steps in Procedure 12 on page...

  • Page 70: Hospitality Integrated Voice Services Configuration

    Page 70 of 136 Installation and configuration Table 10 Connector pinout for the NT8K48AA (Part 2 of 2) Adapter Pin No. Pin Name Pin Number Port Number RX SCC3 (BGT) TX SCC3 (BGT) GND SCC3 (BGT) RX SCC4 (optional) TX SCC4 (optional GND SCC4 (optional) End of Procedure Hospitality Integrated Voice Services configuration...
  • Page 71 Installation and configuration Page 71 of 136 Procedure 13 Configuring the BGD terminal Ensure that the BGD terminal was configured in the system software, as described in “LD 17 – Define the BGD terminal port” on page 48. Define the interface parameters of the BGD I/O card as follows: •...

  • Page 72: Configure The Maintenance Terminal

    Page 72 of 136 Installation and configuration Configure the maintenance terminal Follow the steps in Procedure 14 to configure the maintenance terminal. Procedure 14 Configuring the maintenance terminal To access the CLI, use a VT100-type terminal. Refer to “Connect the Hospitality Integrated Voice Services card to the maintenance terminal”...

  • Page 73: Configure The Lan Parameters In The Cli

    Installation and configuration Page 73 of 136 At the keycode prompts, enter keycode1, keycode2, and keycode3 (eight characters each) for Hospitality Integrated Voice Services functionality. If the keycode entry is successful, a login prompt appears. The LAN parameters for the Hospitality Integrated Voice Services can now be configured.
  • Page 74 Page 74 of 136 Installation and configuration Do not define a gateway. Note: Check the connection using the PC/UNIX ping command (ping<IP-address>). End of Procedure Procedure 17 Entering LAN parameters for a Hospitality Integrated Voice Services card that connects to customer’s network Once the system successfully registers the Hospitality Integrated Voice Services card keycode, log into the CLI as root user directory.

  • Page 75: Configure Hospitality Integrated Voice Services Card

    Installation and configuration Page 75 of 136 Define an agent ID here if agent IDs are used. Refer to the information contained in Note 2 on page End of Procedure Configure Hospitality Integrated Voice Services card parameters in the BUI The final procedure that must be performed to enable Hospitality Integrated Voice Services operation is the configuration of the administration parameters in the BUI.
  • Page 76 Page 76 of 136 Installation and configuration Figure 9 MIVS BUI login window In the MIVS BUI login window, enter the User Name (default = admin) and the Password (default = 000000 [six zeros]), and press Enter. The MIVS BUI Administration Parameters window opens. See Figure 10 on page 553-3001-359 Standard 2.00 September 2004...
  • Page 77 Installation and configuration Page 77 of 136 Figure 10 MIVS BUI Administration Parameters window Enter the phone number for Automatic Wake Up service in the appropriate field (this is 7001 from Table 7 on page 55). Enter the phone number for Do Not Disturb service (this is 7002 from Table 7 on page 55).

  • Page 78: Change User Name And Password To Control Access

    Page 78 of 136 Installation and configuration Define the TUI password for staff access to Hospitality Integrated Voice Services (enter from one to nine digits). Select the language for staff access (English is the default). 10 Optional: Enter the phone number for guest access to a special menu. (This is the phone number that Hospitality Integrated Voice Services transfers a guest to automatically after the guest orders AWU or DND service.) The default setting is NONE and should appear when no other...
  • Page 79 Installation and configuration Page 79 of 136 Figure 11 MIVS BUI change password window Enter the old user name (login) and old password in the appropriate fields. Enter the new user name (login) and new password in the appropriate fields. The user name (login) can be up to six alphanumeric characters in length.

  • Page 80: Configure The Language

    Page 80 of 136 Installation and configuration Click OK to close the MIVS BUI Change password window and save the new user name and password. Click Cancel to close the Hospitality Integrated Voice Services BUI Change password window without changing the user name [login] and password. Note: There is no limit to how often the user name (login) and password can be changed.
  • Page 81 Installation and configuration Page 81 of 136 Figure 12 MIVS BUI language configuration window Choose a language from the drop-down list. The menu lists six languages. English is the default. Click the radio button next to the number or character field in the same row as the language to indicate which method the system uses to designate the language.
  • Page 82 Page 82 of 136 Installation and configuration 553-3001-359 Standard 2.00 September 2004...

  • Page 83: Operation

    Page 83 of 136 Operation Contents This section contains information on the following topics: Introduction ..........Automatic Wake Up (AWU).

  • Page 84: Automatic Wake Up (Awu)

    Page 84 of 136 Operation software configuration” on page 48 and “Hospitality Integrated Voice Services configuration” on page 70. Ensure the guests and staff are aware of the appropriate DNs to dial. The staff must also know the password for staff access.
  • Page 85 Operation Page 85 of 136 The guest presses 1 to approve the request. Your wake up request has been accepted. Hospitality Integrated Voice Services then disconnects the call or transfers the guest to the special services DN. End of Procedure To modify AWU service, the guest follows the steps in Procedure 22: Procedure 22 Changing AWU service...

  • Page 86: Do Not Disturb (Dnd)

    Page 86 of 136 Operation Procedure 23 Cancelling AWU service The guest dials the AWU access DN from his room. Hello, you have reached the Automatic Wake Up service. Your wake up request is for today (tomorrow) at ‘HH:MM’. To cancel your wake up request, press 1. To change the time, press 2. To exit, press 3.

  • Page 87: Staff Operation

    Operation Page 87 of 136 Procedure 25 Cancelling DND service The guest dials the DND access DN from his room. Hello, you have reached the Do Not Disturb service. (The staff can modify this greeting. See “Customizing greetings” on page Do Not Disturb is active for this room.
  • Page 88 Page 88 of 136 Operation Procedure 26 Customizing greetings Dial the staff access DN. Please enter the password, followed by the number sign. There is a single customized greeting for all languages. Enter the password on the telephone keypad. To order Do Not Disturb, press 1. To order Automatic Wake Up, press 2.
  • Page 89 Operation Page 89 of 136 Hospitality Integrated Voice Services disconnects the call. End of Procedure To handle AWU service for a guest, follow the steps in Procedure 27: Procedure 27 Handling AWU service for a guest The staff dials the staff access DN. Please enter the password, followed by the number sign.
  • Page 90 Page 90 of 136 Operation Enter the guest’s room phone number, followed by the number sign. Hospitality Integrated Voice Services checks the room’s status for DND. Order or cancel DND for the guest the same way a guest does. See “Do Not Disturb (DND)”...

  • Page 91: Administration Using The Cli

    Page 91 of 136 Administration using the CLI Contents This section contains information on the following topics: Introduction ..........Log into the CLI .

  • Page 92: Introduction

    Page 92 of 136 Administration using the CLI Introduction Use the Command Line Interface (CLI) and Browser User Interface (BUI) to perform administration tasks. This chapter describes the CLI. The section called “Configuring Hospitality Integrated Voice Services card administration parameters in the BUI” on page 75 describes administration using the BUI.

  • Page 93: General Administration Procedures

    Administration using the CLI Page 93 of 136 • System maintenance, which includes archiving and restoring the database, and restarting the card • Protected administration, which includes editing and resetting passwords, upgrading and modifying software functionality, and locking the BUI screens •...
  • Page 94 Page 94 of 136 Administration using the CLI • Save – Enter S to save modified parameters. • Cancel – Enter C to cancel the modification and allow the parameter to retain its previous value. After the session is complete, the screen re-displays the Modify, Save, or Cancel: command line for additional modification of parameters, if desired.

  • Page 95: Cli Main Menu

    Administration using the CLI Page 95 of 136 Collection modify procedure This procedure modifies, deletes, or adds an entry to a collection of items of the same type, such as for example, port capacity. Move through the list of items by entering <cr> to skip the item, enter a command to modify the item, or enter .

  • Page 96: Help Display

    Page 96 of 136 Administration using the CLI Figure 13 CLI MIVS submenus System Administration Enter: sa or SAdmin System Maintenance Enter: sm or SMaint Protected Administration Enter: pa or PAdmin Port Maintenance Enter: pm or PMaint Logout Enter: lo or LOgout 553-9499 Help display When ? is selected, the system lists the commands that relate to the CLI Main...

  • Page 97: Cli System Administration Menu

    Administration using the CLI Page 97 of 136 Table 12 Help display – system commands (Part 2 of 2) Short Command Full Command Description pm or PM PMaint Port Maintenance directory lo or LO LOgout Log out CLI System Administration menu To access the CLI System Administration menu from the CLI Main Menu, enter sa, SA, or the full command SAdmin.

  • Page 98: System Attributes Editor

    Page 98 of 136 Administration using the CLI System Attributes Editor Use this menu to modify system attributes as follows: • Card name – a character string with maximum length of 10 characters. The name appears at the top of the MIVS BUI Login window, if a name is specified.

  • Page 99: Help Display

    Administration using the CLI Page 99 of 136 IP address:141.226.199.50 Modify, Save, Cancel: s System Attributes have been updated. SYstem, ?: / SAdmin, SMaint, PAdmin, PMaint, LOgout, ?: lo By entering lo, LO, or LOgout, this concludes the System Attributes Editor session, returns to the CLI Main Menu, and logs out.

  • Page 100: Cli System Maintenance Menu

    Page 100 of 136 Administration using the CLI CLI System Maintenance menu To access the CLI System Maintenance menu from the CLI Main Menu, enter sm, SM, or the full command SMaint. Figure 15 shows the CLI System Maintenance menu structure. Figure 15 CLI System Maintenance menu Login as "user"...

  • Page 101: Archive Database

    Description file specifies the names of the files that Archive Database backs up. These files include configuration databases, as well as voice files. Note: Nortel Networks recommends archiving the database to a backup disk, particularly if the AWU and DND service greetings will be customized.

  • Page 102: Card Restart

    Page 102 of 136 Administration using the CLI Please wait, performing restore... completed. ARchivdb, REstordb, CRestart, ?: Card Restart The Card Restart (CRestart) command restarts the Hospitality Integrated Voice Services card, which initiates a software reload. Example: ARchivdb, REstordb, CRestart, ?: cr Restart MIVS card? (Yes, (No)) yes This action returns the Hospitality Integrated Voice Services card to the initial screen where it is necessary to log in again.

  • Page 103: Cli Protected Administration Menu

    Administration using the CLI Page 103 of 136 CLI Protected Administration menu To access the CLI Protected Administration menu from the CLI Main Menu, enter pa, PA, or the full command PAdmin. Figure 16 shows the CLI Protected Administration menu, which provides password administration, and port and software upgrade administration.

  • Page 104: Password Editor

    Page 104 of 136 Administration using the CLI Password Editor To change the CLI password, log into the CLI and access the Password Editor menu from the CLI Protected Administration menu. The default or any other password can be changed to a new password. The maximum password length is 10 characters.

  • Page 105: Software Upgrade

    Administration using the CLI Page 105 of 136 Example: This example expands the number of available Hospitality Integrated Voice Services ports from 4 to 8: PSweditor, FUpgrade, SWupgrade, ABreset, ?: fu max conf_ports: 4 Modify, Save, Cancel: m max conf_ports (4): 8 Modify, Save, Cancel: Save Enter keycode1: 12121234 Enter keycode2: 23232345...
  • Page 106 Page 106 of 136 Administration using the CLI Procedure 29 Upgrading the MPU and DSP software Place the PC Card flash card into the top PC Card slot (drive B:) on the Hospitality Integrated Voice Services card. Ensure that the hard drive card PC Card is still in the lower PC Card slot (drive A:).

  • Page 107: Administrator Bui Reset Password Command

    Administration using the CLI Page 107 of 136 Example: PSweditor, FUpgrade, SWupgrade, ABreset, ?: sw software release: 03, issue: 07 Modify, Save, Cancel: m Modify software? (Yes, (No)) yes Modify, Save, Cancel: Save Installation of MIVS s/w in progress... New s/w will be used following MIVS restart. Restart MIVS? (Yes, (No)) Yes After the upgrade is complete, it is safe to remove the PC Card flash card from the upper PC Card slot (drive B:).

  • Page 108: Cli Port Maintenance Menu

    Page 108 of 136 Administration using the CLI Table 15 Help display – Protected Administration commands (Part 2 of 2) Short Command Full Command Description sw or SW SWupgrade Software Upgrade; upgrades MPU and/or DSP software abr or ABR ABreset Administrator BUI Reset Password CLI Port Maintenance Menu...

  • Page 109: Port Status Display

    Administration using the CLI Page 109 of 136 Port Status display The Port Status (PStatus) command displays the status of all Hospitality Integrated Voice Services ports, regardless of their allocation. The possible status for any port is: Idle, Dialing_out, Ringing, Talking, or Disable. Example: PStatus, ?: ps Table 16...
  • Page 110 Page 110 of 136 Administration using the CLI 553-3001-359 Standard 2.00 September 2004...

  • Page 111: Maintenance

    Page 111 of 136 Maintenance Contents This section contains information on the following topics: Introduction ..........Diagnostic tools for troubleshooting .

  • Page 112: Diagnostic Tools For Troubleshooting

    Services problems. Communication Server 1000M and Meridian 1: Large System Maintenance (553-3021-500), Communication Server 1000M and Meridian 1: Small System Maintenance (553-3011-500), Communication Server 1000S: Maintenance (553-3031-500), and Communication Server 1000E: Maintenance (553-3041-500) describe how to maintain an entire system. This chapter describes how to maintain the Hospitality Integrated Voice Services card as an integral part of the system.

  • Page 113: Self-Test

    Maintenance Page 113 of 136 Self-test Each Hospitality Integrated Voice Services card automatically performs a self-test when it is inserted into an operating system module or when the system is powered up or reset. The self-test checks general Hospitality Integrated Voice Services card functions and determines whether they are operating correctly.
  • Page 114 Page 114 of 136 Maintenance Table 18 Hospitality Integrated Voice Services card self-test elements (Part 2 of 2) Item tested Description of action PC Card DSP card(s) Check the presence of DSP cards and initiate diagnostic tests on DSP cards, if present. PC Card hard drive Checks the presence of the hard drive and checks the configuration information.

  • Page 115: Sanity Monitoring

    Maintenance Page 115 of 136 Table 20 lists the Hospitality Integrated Voice Services card Reset command sequence. Table 20 Hospitality Integrated Voice Services card Reset command sequence Step Action The software sends a reset message to the card if no channels are busy. The card sets all appropriate resources to the disabled state and turns on the faceplate LED.

  • Page 116: History File

    Page 116 of 136 Maintenance LD commands Each card performs diagnostic tests as part of the daily routines or diagnostic tests can be activated from a maintenance TTY or the Switch Management Processor (SMP) (when equipped). Refer to Communication Server 1000M and Meridian 1: Large System Maintenance (553-3021-500) for more information.

  • Page 117: Fault Isolation And Correction

    IPE cards. Refer to Communication Server 1000M and Meridian 1: Large System Maintenance (553-3021-500), Communication Server 1000M and Meridian 1: Small System Maintenance (553-3011-500), Communication Server 1000S: Maintenance (553-3031-500), and Communication Server 1000E: Maintenance (553-3041-500) for more information. Table 22 on...

  • Page 118: Acquire Failed" Message

    Page 118 of 136 Maintenance test procedures in this NTP that can most likely resolve these problems, based on the symptoms. Table 22 Hospitality Integrated Voice Services equipment problems Symptoms Diagnosis Solution Red card LED on the Card is disabled or Refer to “Self-test”...

  • Page 119: Card Replacement

    Maintenance Page 119 of 136 indicate the application on the Hospitality Integrated Voice Services card is attempting to log in and communicate with the system ports. When ports are not assigned on the system, the “acquire failed” message is received. To prevent excess generation of “acquire failed”...
  • Page 120 Page 120 of 136 Maintenance Remove the PC Card from the faulty Hospitality Integrated Voice Services card. Transfer the PC Card to the new Hospitality Integrated Voice Services card. Transferring the PC Card to the replacement Hospitality Integrated Voice Services card moves all software, configuration, and records to the replacement Hospitality Integrated Voice Services card.

  • Page 121: Appendix A: Hospitality Integrated Voice Services Product Integrity

    Page 121 of 136 Appendix A: Hospitality Integrated Voice Services product integrity Contents This section contains information on the following topics: Reliability ..........Environment specifications .
  • Page 122 Page 122 of 136 Appendix A: Hospitality Integrated Voice Services product integrity Refer to Table 23 for a list of acceptable temperature and humidity ranges for the Hospitality Integrated Voice Services card. Table 23 Hospitality Integrated Voice Services card environmental specifications Specification Minimum Maximum...

  • Page 123: Electrical Regulatory Standards

    Appendix A: Hospitality Integrated Voice Services product integrity Page 123 of 136 Electrical regulatory standards The following three tables list the safety and ElectroMagnetic Compatibility (EMC) regulatory standards for the Hospitality Integrated Voice Services card, listed by geographic region. Specifications for the Hospitality Integrated Voice Services card meet or exceed the standards listed in these regulations.
  • Page 124 Page 124 of 136 Appendix A: Hospitality Integrated Voice Services product integrity ElectroMagnetic Compatibility (EMC) Table 25 lists electro-magnetic emissions regulations met by the Hospitality Integrated Voice Services card, along with the country’s standard that lists each regulation. Table 25 Electro-magnetic emissions Regulation Identifier Country standard...
  • Page 125 Appendix A: Hospitality Integrated Voice Services product integrity Page 125 of 136 Table 26 lists ElectroMagnetic Immunity regulations met by the Hospitality Integrated Voice Services card, along with the country’s standard that lists each regulation. Table 26 Electro-Magnetic Immunity Regulation identifier Regulatory standard CISPR 22 Sec.
  • Page 126 Page 126 of 136 Appendix A: Hospitality Integrated Voice Services product integrity 553-3001-359 Standard 2.00 September 2004...
  • Page 127 Page 127 of 136 List of terms Three-Party Conference Automatic Call Distribution Application Module Link Attendant Automatic Wake Up CS 1000 and Meridian 1 “Background Terminal” facility bits per second busy tone Browser User Interface; an interface that enables the performance of various administrative functions over an intranet through a Web browser Hospitality Integrated Voice Services Service Implementation Guide...
  • Page 128 Page 128 of 136 List of terms CCOS Control Class of Service Common Equipment CE-MUX Common Equipment bus MUltipleXed CISPR Comité International Spécial des Perterbations Radioélectriques Command Line Interface; an interface that an administrator can access either through a serial terminal connection or through Telnet to perform various administrative tasks CLID Calling Line Identification...
  • Page 129 List of terms Page 129 of 136 Digital Signal Processor DTMF Dual-Tone Multi-Frequency EEPROM Electrically Erasable Programmable Read-Only Memory ElectroMagnetic Compatibility Electro-Static Discharge Federal Communications Commission Flexible Feature Code File Transfer Protocol Incoming Call Indicator; an indicator on an attendant console that signals the type of incoming call IDLB Agent ID Lower Boundary...
  • Page 130 Page 130 of 136 List of terms Input/output Internet Protocol Intelligent Peripheral Equipment Incremental Software Management Local Area Network Logic Cell Array Listed Directory Number Light Emitting Diode Mbps Megabits per second Megabyte (1,048,576 bytes) Main Distribution Frame Megahertz 553-3001-359 Standard 2.00 September 2004...
  • Page 131 List of terms Page 131 of 136 MLWU Multi-Language Wake-Up Main Processor Unit Make Set Busy MSPS Miscellaneous/SDI/Peripheral Signaling MTBF Mean Time Between Failures MTTR Mean Time To Repair NCFW Night Call Forward New Flexible Code Not Ready OA&M Operation, Administration, and Maintenance Private Branch Exchange Personal Computer Peripheral Component Interface...
  • Page 132 Page 132 of 136 List of terms PC Card PC Memory Card Property Management System PMSI Property Management System Interface Random Access Memory Recorded Announcement Room Status Single Cell Non-Ringing Serial Data Interface Switch Management Processor TCP/IP Transmission Control Protocol/Internet Protocol Call Transfer TeleTYpe 553-3001-359 Standard 2.00 September 2004...
  • Page 133 List of terms Page 133 of 136 Telephone User Interface; a menu-driven interactive interface that enables the performance of certain functions from a DTMF telephone XDLC eXtended Digital Line Card XSDI eXtended Serial Data Interface Hospitality Integrated Voice Services Service Implementation Guide...
  • Page 134 Page 134 of 136 List of terms 553-3001-359 Standard 2.00 September 2004...
  • Page 135 Page 135 of 136 Index ElectroMagnetic Compatibility (EMC), 124 ElectroMagnetic Emissions, 124 archive database, 101 electro-magnetic immunity, 125 engineering BUI password, 107 environmental requirements, 35 power requirements, 35 real time impact, 32 environmental requirements, 35 Cabinet Systems, 44, 45, 53, 57 equipment inventory, 56 capacity upgrade, 104 change CLI password, 104...
  • Page 136 Page 136 of 136 Index Mean Time Between Failure (MTBF), 121 self-test diagnostics, 113 MICB sequence, 113 maintenance of, 116 regulatory standards, 123 software security, 23 software upgrade, 105 site planning, 35 standards, regulatory, 123 status LED, 112 status MIVS card LED, 112 backplane connections, 28 system...
  • Page 138 Copyright © 2003—2004 Nortel Networks All Rights Reserved Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. SL-1, Succession, and Meridian 1 are trademarks of Nortel Networks.

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