Nortel 1000E Maintenance Manual
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Nortel 1000E Maintenance Manual

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Nortel Communication Server 1000
Communication Server 1000E
Maintenance
Release: 5.5
Document Revision: 02.07
www.nortel.com
NN43041-700
.

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Summary of Contents for Nortel 1000E

  • Page 1 Nortel Communication Server 1000 Communication Server 1000E Maintenance Release: 5.5 Document Revision: 02.07 www.nortel.com NN43041-700...
  • Page 2 While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.

  • Page 3: Table Of Contents

    Contents 9 Getting help from the Nortel web site 9 Getting help over the telephone from a Nortel Solutions Center 9 Getting help from a specialist by using an Express Routing Code 10 Getting help through a Nortel distributor or reseller 10...
  • Page 4 Contents 71 Fault clearing process 71 Fault indicators 73 Clearing Core Call Server faults 75 Clearing Signaling Server faults 81 Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 5 Replacing the NTDK20 SSC card 170 Replacing the NTTK25 software daughterboards 171 Replacing IP daughterboards 174 Element Manager Contents 175 Call Server maintenance 175 Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 6 LD 117 STAT SERV enhancement 207 Technical Assistance service Contents 211 Nortel Technical Assistance Centers 211 Services available 213 Requesting assistance 215 Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 7: New In This Release

    Server 1000 Release 5.5. December 2007 Standard 02.01. This document is issued to support Communication Server 1000 Release 5.5. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 8 Standard 01.01. This document is issued to support Communication Server 1000 Release 5.0. This document contains information previously contained in the following legacy documents, now retired: Communication Server 1000E: Maintenance (553-3041-500) and Communication Server 1000S: Maintenance (553-3031-500) January 2007 Standard 4.00. This document is up-issued to reflect addition of technical content due to CR Q01542505.

  • Page 9: How To Get Help

    • “Getting help through a Nortel distributor or reseller” (page 10) Getting help from the Nortel web site The best way to get technical support for Nortel products is from the Nortel Technical Support web site: www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.

  • Page 10: Getting Help From A Specialist By Using An Express Routing Code

    To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: www.nortel.com/erc...

  • Page 11: Overview

    Intended audience This document is intended for individuals who configure, maintain, and troubleshoot CS 1000Esystems. Conventions In this document, the CS 1000E system is referred to generically as "system." Related information This section lists information sources that relate to this document.
  • Page 12 To access Nortel documentation online, click the Technical Documentation link under Support on the Nortel home page: www.nortel.com CD-ROM To obtain Nortel documentation on CD-ROM, contact your Nortel Networks customer representative. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009...

  • Page 13: Precautions

    • Unpack or handle the cards away from electric motors, transformers, or similar machinery. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 14 • Return defective or heavily contaminated cards to a repair center; do not try to repair or clean them. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 15: Communicating With The System

    Telephony Manager (TM) • Maintenance telephone as an input-only device • Element Manager See Communication Server 1000E Installation and Commissioning (NN43041-310) for information about how to connect these devices and management tools. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009...

  • Page 16: System Terminal Access For Cp Pii And Cp Piv Call Servers

    System terminal access for CP PII and CP PIV Call Servers Terminal Server Because each CS 1000E Core Call Server provides only two ports for serial devices, the Terminal Server is used to provide the necessary standard serial ports for applications and devices that require them, such as printers and Call Detail Recording (CDR).
  • Page 17 System terminal access for CP PII and CP PIV Call Servers 17 Figure 1 CS 1000Elocal and remote access system terminals With the CS 1000E, a system terminal can also connect directly to the Call Server, Signaling Server, Media Cards, and Media Gateway 1000T (MG 1000T).

  • Page 18: System Terminal Access For Media Gateway Controller

    Signaling Server can be used for remote access. System terminal access for Media Gateway Controller Each Media Gateway Controller (MGC) installed in a CS 1000E has 3 serial ports: SDI0, SDI1, and SDI2. SDI2 is not available during system initialization and therefore cannot be used to access installation menus.
  • Page 19 Ethernet port can run in Normal or Survival mode. In Normal mode, the MG 1000Edoes not provide access to maintenance or alarm management. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 20: Telephony Manager

    The Call Server appears as one of the following: • Communication Server 1000M Multi Group CP PIV • Communication Server 1000E Multi Group CP PIV • Communication Server 1000M Multi Group CP PII • Communication Server 1000E Multi Group CP PII •...
  • Page 21 You can access overlays through the System Terminal and application modules through VT220. See Telephony Manager 3.1 Telemanagement Applications Fundamentals (NN43050-602) for details on how to use TM. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 22: Element Manager

    For more information about Element Manager, see Element Manager System Reference – Administration (NN43001-632). Accessing the system Use maintenance commands to disable, enable, and test system components. To perform system maintenance on the CS 1000E, use the following: • TM Server or TM Client PC •...
  • Page 23 Enter LD xx, where xx represents the number of the program. Perform tasks. To end the program, enter four asterisks (****). Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 24 Table 1 Translation from keyboard to dial pad Keyboard Dial Pad Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 25 (****). Load a program by entering 53#xx##, where xx represents the number of the program. Perform tasks. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 26 Press the release key to return the telephone to call processing mode. Background routines are then loaded automatically. --End-- Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 27: Hardware Maintenance Tools

    Server temperature falls below 37 C (98 F). Also, if one fan fails, the remaining two fans switch into high-speed mode indefinitely. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 28 Figure 3 "Alarm/fan module status LEDs" (page 28) shows the alarm/fan module green status LEDs during normal operations. Figure 3 Alarm/fan module status LEDs Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 29: Compact Flash Cards

    Removable Media Disk (RMD), accessible on the faceplate. The RMD contains the CP PM Call Server software image. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 30: Circuit Card Features

    RMD. You format the disk in FAT16 - DOS format. Circuit card features Circuit card features describes various circuit cards and features. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 31: Ntdw61 Cp Pm Call Processor

    • an Active CPU or Call Server Redundancy (CS RED) LED Before CS 1000 Release 5.0, the CS 1000E Core Call Server was a CP PII or CP PIV processor in its own Call Server chassis. For CS 1000 Release 5.0 and 5.5, the CP PM Call Server sits in one of the slots in the MG 1000E chassis.
  • Page 32 • Do not install the CP PM Call Server processor in slot 0 of any MG 1000E. This slot is reserved for the Media Gateway Controller (MGC). • For ease of cabling, place the CP PM Call Server processor in slot 1, next to the MGC.
  • Page 33 The HSP LED indications are as follows: • LED1 Off: 10 Mbps • LED1 Yellow: 100 Mbps • LED1 Green: 1000 Mbps Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 34: Ntdw61 Cp Pm Signaling Server

    • Yellow: applications loading • Flashing yellow: applications loaded successfully • Green: pbxLink up • Flashing green: pbxLink down Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 35: Nt4N64 Pii And Nt4N39 Piv Call Processor Features

    Flashing Yellow – 10 MB — Flashing Green – 100 MB — Flashing Amber – 1000 MB (1 GB) Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 36: Cp Pii And Cp Piv System Utility Card Features

    Call Server 0 or Call Server 1. The Core ID switches are set in the factory. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 37: Ntdw60 Media Gateway Controller Card

    NTDW60 Media Gateway Controller card The NTDW60 Media Gateway Controller (MGC) card provides a gateway controller for MG 1000E IP media gateways in a CS 1000E system. The MGC card functions as a gateway controller for CP PII, CP PIV and CP PM Call Servers.

  • Page 38: Ntdw60 Media Gateway Controller Leds

    Each item appears for 20 seconds. The following table summarizes the information that appears on the LED display. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 39: Ntdw62 And Ntdw64 Media Gateway Controller Daughterboards

    NTDW64 96-port DSP daughterboard. These daughterboards transcode between IP and TDM devices in a CS 1000E. The daughterboards eliminate the need for Voice Gateway Media Cards in an MG 1000E, although the system can contain both DSP daughterboards and Voice Gateway Media Cards, if desired.

  • Page 40: Ntdw65 Voice Gateway Media Card

    The Voice Gateway Media Card faceplate provides a four character LED display that indicates normal or abnormal situations during system initialization and regular operation of the media card. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 41: Circuit Card Leds

    When a green LED is steadily lit, the card is operating normally. When a green LED is off, the card is disabled or faulty. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 42: Media Card Leds

    The LED remains lit until the system enables the card. If the LED remains on, the self-test failed, the card is disabled, or the card rebooted. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 43: Ntak10 Faceplate Leds

    Rate interface (PRI). The remaining two LEDs are associated with the onboard Clock Controller and the onboard D-channel interface (DCHI). Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 44 The DCHI is equipped and disabled. On (Green) The DCHI is equipped and enabled, but not necessarily established. The DCHI is switched off. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 45: Ntbk50 Faceplate Leds

    The DCH is disabled. On (Green) The DCH is enabled, but not necessarily established. The DCH is not equipped. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 46: Ntak09 And Ntrb21 Faceplate Leds

    The D-channel is equipped and disabled. On (Green) The D-channel is equipped and enabled. The D-channel is not equipped. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 47: Ntdk20 Ssc Card Faceplate Leds

    Green steady or flashing, the PC Card is accessed The Layer 7 Port LEDs indicate the following, if the Port LEDs are: Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 48 (receive) and yellow (transmit) flashing, show network activity Figure 8 "SSC card faceplate" (page 49) shows the SSC card faceplate features. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 49 Circuit card features 49 Figure 8 SSC card faceplate Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 50: Ntdk83 And Ntdk99 Ip Daughterboard Leds

    50 Hardware maintenance tools Initialize button Similar to the Init button on the CS 1000E Core Call Server, the manual initialize (Man Int) button on the SSC card starts the Initialize program. The Initialize program can clear some equipment faults. It then rebuilds call-dependent data, and generates system messages indicating the status of the system.
  • Page 51 MG 1000T Expansions. Figure 10 MG 1000T Core SSC IP daughterboard LEDs Figure 11 Media Gateway SSC IP daughterboard link LED Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 52: Elan Network Interface Leds

    100 Mbps – Green LED indicates the network interface Port 0 or Port 1 is running at 100Mbps. Off indicates 10Mbps. • U1 and U2 are not used. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 53: System Alarms

    (page 54). When an MG 1000E is equipped with a power fail transfer unit (PFTU), a major alarm causes designated analog (500/2500-type) telephones to connect directly to Central Office trunks. This is called a line transfer.

  • Page 54: Line Transfer

    Temperature fault (excessive heat) Minor Conference failure Digitone receiver failure More than one fault on different cards in one MG 1000E (indicated on affected customer console only) Serial Data Interface failure Memory failure Network failure (indicated on affected console only)

  • Page 55: External Power Loss

    External power loss 55 • if there is a loss of power to the MG 1000E • if there is a loss of power to the PFTU • if a line transfer switch on the attendant console is turned on...
  • Page 56 56 Hardware maintenance tools Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 57: Software Maintenance Tools

    (Event Monitor) — an Alarm Notification — a PC Event Log and Viewer • TM maintenance applications Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 58: Maintenance Applications

    The Network Loops window lists the network loops on the system. Execute actions and tasks on a selected loop by choosing commands from the Maintenance menu. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 59: Diagnostic Programs

    The MG 1000T platform supports the same overlay commands and associated TN format (c u) as the CS 1000 system. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 60 60 Software maintenance tools CS 1000E The CS 1000E Core Call Server and MG 1000Es support the overlay commands and TN format (l s c u) associated with Large Systems. However, a number of maintenance commands are either not supported or not applicable to the MG 1000E.
  • Page 61 (for example, if you log on to check the status of a circuit card) or the Midnight Routine runs. For the CS 1000E system, include the programs listed in Table 16 "Programs used in Midnight and Background Routines" (page 62) Midnight and Background Routines.
  • Page 62 If the number of faults on a trunk exceeds the threshold for that trunk, the program generates a system message identifying the trunk and the type of fault. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 63: Media Gateway Controller Local Diagnostic Shells

    - User <LDB1/LDB2> has logged into the card. The following table summarizes the Local Diagnostic Shell CLI commands: Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 64 Local access to the MGC debug shell For more detail about configuring MGC serial ports, see Communication Server 1000E Installation and Commissioning (NN43041-310) Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 65: Media Gateway Controller Log File

    Log0001.rpt, is stored in the MGC directory /u/rpt. Each record contains: • timestamp • message mnemonic • message description • severity • if applicable, the four character LED message Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 66: Tm Alarm Management

    System events with a severity of Info are for informational purposes only and are not considered alarms. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 67: Interactive Diagnostics

    Software Input/Output Reference – Maintenance (NN43001-711) and in Software Input/Output Reference – System Messages (NN43001-712) Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 68: Boot Mgc To The Gold Image

    Enhanced Maintenance feature The system software sometimes requires modifications, called patches, which are provided by Nortel Technical Assistance Centers. The command ISS in Print Routine 3 (LD 22) prints the software generic and issue. A plus symbol (+) by the issue number means a patch is in service.

  • Page 69: Compact Flash Formatting With Mgc Gold Image

    Reboot the MGC and when it registers to the call server it will automatically upgrade. --End-- Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 70 70 Software maintenance tools Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 71: Clearing Faults

    If you cannot clear the fault using a Maintenance Application or through information inSoftware Input/Output Reference – Maintenance Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 72 Make sure all wiring and connectors that could have been disconnected are reconnected. Configure the midnight routine to run after logging out of the system by entering: Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 73: Fault Indicators

    When there is a fault in the system, you can receive notification by any combination of the following indicators: • system messages • visual fault indicators • user reports Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 74 OVD021, 022, 023, 031 SYS4696 TDS messages XMI messages ERR4062 Peripheral Equipment NWS301, 401, 501 OVD001—010, 024 XMI messages Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 75: Clearing Core Call Server Faults

    CP PII Call Processor card (NT4N46) • CP PIV Call Processor card (NT4N39) • System Utility card (NT4N48) • Drive Carrier card (NTDU67) Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 76 Interpretations of the maintenance display codes are in the Software Input/Output Reference – System Messages (NN43001-712). User reports Major alarm reported by attendant Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 77 Tool does not load Security Device and the face of the Security Device beneath the keycode Nortel logo (NT SDID) with the NT SDID on the keycode floppy disk label, and verify the NT SDIDs match. Incorrect Install Program Verify that you are using the correct Install disk Program disk for your system.
  • Page 78 However, if the test indicates a failure to read all files on the CD, the CD is damaged and must be replaced. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 79 Call Server. If all power cables are firmly connected, go to the next possible cause. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 80 If all LEDs remain off, or the power LED on the alarm/fan module is red, replace the power supply. Defective alarm/fan If the Nortel display remains lit and the module alarm/fan LEDs are all off, ensure that the alarm/fan module is well seated and the locking screw is tightened.

  • Page 81: Clearing Signaling Server Faults

    CD-ROM. No green light. 100BT light not on Auto Negotiate Failed Provision Ethernet Switch to 100MB. Switch Auto Negotiate off. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 82: Clearing Mg 1000E Faults

    Clearing MG 1000E faults Clearing ELAN network interface faults On each MG 1000E, the MGC card connects to the ELAN subnet through the ELAN network interface. A CAT5 or 100BaseT Ethernet cable connects the ELAN network interface to a Layer 2 switch on the ELAN subnet.
  • Page 83 Use the LD 32 command DISS l s (where l s are the loop and shelf numbers of the MG 1000E) to disable the link for testing. Test the IP connectivity between the CS 1000E Core Call Server and the Layer 2 switch by pinging the IP address of the Layer 2 switch.
  • Page 84 (page 85) for MG 1000E fault indicators. An overload (OVD) message on an MG 1000E indicates a network loop is disabled and that all connections on the loop are disabled. The network loop number corresponds to a specific card number in the MG 1000E.
  • Page 85 NWS301, 401, 501 OVD001—010, 024 XMI messages Visual indicators Red LEDs lit on circuit cards Table 26 "MG 1000E fault causes and actions" (page 85) provides additional instructions for isolating faults in an MG 1000E. See “Fault clearing process” (page 71) for complete fault clearing process.
  • Page 86 86 Clearing faults Table 26 MG 1000E fault causes and actions (cont’d.) Condition Possible cause Action Red LED on SSC card Defective NTDK20 SSC Disable the MG 1000E by entering: card in MG 1000E LD 32 DISS l s (where l s are the MG 1000E loop and shelf numbers) Replace the SSC card.
  • Page 87 Clearing MG 1000E faults 87 Table 26 MG 1000E fault causes and actions (cont’d.) Condition Possible cause Action Common visual indication Defective NTDK95 Replace the NTDK95 cable and system messages on Expander cable connecting the MG 1000E to the MG 1000E Expander MG 1000E Expander.
  • Page 88 RAN (see Communication Server 1000E Planning and Engineering (NN43041-220) for details). ATTENTION Currently, the CS 1000E supports only Recorded Announcement Broadcast and Music Broadcast. If the fault does not clear, you may need to replace some of the following equipment: •...
  • Page 89 LD 135 STAT IPL x (where x is the number for the MG 1000E 1 through 128) If the fault remains, check the IP daughterboard conference loops. If the fault remains, check the NTDK20 SSC conference loops.

  • Page 90: Clearing Mg 1000T Faults

    NTDU0606 CAT5 Ethernet cable used to connect the NTDK99 IP daughterboard to the bulkhead connectors • NTTK34 UTP 100BaseT CAT5 Cross-over cables • NTDU14 Media Gateway Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 91 IOD006, 007, 060, 061, 291—297 NWS030, 102, 103, 142 SYS messages Visual indicators Red LED lit on NTDK20 SSC circuit card Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 92 Security Device and MG 1000T Core (eight digits engraved on keycode the face of the Security Device beneath the Nortel logo) with the NT SDID on the keycode floppy disk label. Verify the NT SDIDs match. Data dump error Corrupt data on software...
  • Page 93 Look up all system messages in the Software Input/Output Reference – System Messages (NN43001-712) and follow the instructions given. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 94 Positively identify the NT SDID on the MG Device 1000T Expansion (eight digits engraved on the face of the Security Device beneath the Nortel logo). Verify that it matches the NT SDID on the MG 1000T Core Security Device. Defective NTDU0606,...
  • Page 95 LD 30 TEST Nortel logo is not lit or Defective Media Replace the Media Gateway fan is not running Gateway Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 96 The Core-to-Expansion link faults can also make functional equipment appear faulty. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 97 Layer 3 LAN connection, follow the steps in Procedure 8 “Troubleshooting Layer 2 and Layer 3 LAN connections for MG 1000T” (page 98). Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 98: Monitoring 100Baset Link Voice Quality Of Service

    PRT QOS Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 99 Expansions. ATTENTION Systems must meet the minimum data networking requirements from Converging the Data Network with VoIP Fundamentals (NN43001-260) Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 100: Clearing Trunk Faults

    100 Clearing faults Clearing trunk faults This section deals with trunk faults on either the MG 1000E or MG 1000T. Trunk circuit cards provide the interface between the system and Central Office (CO) trunks, or between PBXs. The maintenance telephone can be used to test trunks.
  • Page 101 Table 35 "Trunk cannot make or receive calls(OVD message may be received)" (page 101) provides additional instructions for isolating trunk faults in an MG 1000E or MG 1000T. Table 35 Trunk cannot make or receive calls (OVD message may be received)
  • Page 102 Make sure the CO equipment or other trunk equipment is not defective. equipment If there is no problem with this equipment, go to the next possible cause. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 103: Clearing Terminal Server Faults

    Clearing IP Phone faults For IP Phone fault clearing procedures, see IP Phones Fundamentals (NN43001-368) and IP Line Fundamentals (NN43100-500). Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 104 104 Clearing faults Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 105: Database Management

    Equipment Data Dump Procedure 9 Performing a CP PII datadump Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 106 Load the Equipment Data Dump Program (LD 43). Load program LD 43 When "EDD000" appears on the terminal, enter: Begin the data dump Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 107: Customer Configuration Backup And Restore

    Xmodem communications protocol Ensure that your communications package complies with the protocol specifications described in Communication Server 1000E Installation and Commissioning (NN43041-310). Not all Xmodem protocols are identical. Some may not operate properly with the CCBR feature.
  • Page 108 R>. If you do not want to enter text, press Enter. The system responds with R> , to indicate that it is ready to continue. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 109 : 0 ERROR from sx The configuration database backup procedure is complete. Type **** to exit the program. --End-- Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 110 Corrective action: Ensure that the customer data file is correct and that you are not restoring the wrong file to the system. If the file is correct, contact Nortel technical support. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009...
  • Page 111 For CP PII and CP PIV Call Servers, the probable cause is a faulty flash ROM. Replace the SSC card. For CP PM Call Servers, contact Nortel technical support. The received file contains invalid data. BKP0003 Corrective action: Check the transmitted data file to ensure that it is the correct one.
  • Page 112 112 Database management Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 113: Replacing Equipment

    Replacing equipment Contents This section contains the following topics: • “Removing the MG 1000E cover” (page 114) • “Replacing the NTDW61 CP PM Call Processor card” (page 114) • “Replacing NTDW61 CP PM Signaling Server equipment” (page 125) • “Replacing the NTDW60 Media Gateway Controller card” (page 147) •...

  • Page 114: Removing The Mg 1000E Cover

    Enter the SCPU command to switch call servers (if necessary) In LD 135, split the CPU cores using the SPLIT command. --End-- Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 115 Call Server. When prompted enter F to “force board to boot from faceplate drive” (prompt may appear twice). Figure 14 Upgrade boot sequence The VxWorks banner screen appears: Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 116 The keycode normally resides in the keycode folder of the OS CF card . Figure 16 Software Installation Tool Main Menu Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 117 9. The Install Menu appears he Install Menu appears (see Figure 19 "Install Menu" (page 118)). Enter b to install the software, database, and CP-BOOTROM. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 118 0 and shelf 0 of the IPMG. Enter <CR> or y to confirm their location. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 119 13. Enter <CR> or y to confirm that you have the correct software version (see Figure 23 "Confirm software version" (page 119)). Figure 23 Confirm software version Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 120 16. Set the CSU feature to Sequential by entering either <CR> or y (see Figure 26 "Automatic Centralized Software Upgrade Mode" (page 121)) Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 121 17. Enter <CR> or y to begin the installation (see Figure 28 "Install Tool" (page 121)). Figure 28 Install Tool Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 122 Core 0 software installation complete 21. Enter <CR> to continue. The following screen appears (see Figure 31 "Database installation" (page 123)). Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 123 24. The Install Menu appears (see Figure 33 "Install Menu" (page 124)). Enter q to quit the Install Tool. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 124: Figure 33

    Figure 35 "System reboot" (page 125)). Once the system has completed its reboot, remove the CF from the faceplate. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 125: Replacing Ntdw61 Cp Pm Signaling Server Equipment

    (page 126). • Back up the NRS database. For more information, see “Back up the NRS database” (page 127). Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 126: Enter A

    The installation RMD CF card must come preformatted and bootable from Nortel . Consumer CF cards are not bootable by default and must be made bootable. For more information, see Procedure 15 “Creating a bootable RMD with software”...
  • Page 127 Click Submit. Ensure that the manBackup log does not indicate that there were any errors with the backup file creation. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 128 This forces the Signaling Server to boot from the CD. • For a Nortel CP PM Signaling Server, insert the CS 1000 Release 5.5 CS 1000 Release 6.0 Signaling Server Software CF card into the faceplate CF drive and press the RST button on the faceplate of the Signaling Server to trigger a cold boot.
  • Page 129 Figure 38 VxWorks system banner After the Signaling Sever Software Installation Tool is loaded, the Installation Tool banner screen appears. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 130 If the hard drive of the Signaling Server is not partitioned, the file systems verification process fails and the File systems verification failure screen appears. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 131 If the hard drive of the Signaling Server is partitioned, the following system messages appear. Verifying filesystems ... Filesystems verification succeeded. Then, the Date and Time screen appears. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 132 Press <CR> or enter a to continue the installation. The Installation Tool Main Menu appears. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 133: The Installation Status Summary Screen Appears

    Dependency lists installation Press <CR> or enter y to install the dependency lists. The Installation Status Summary screen appears. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 134: Installation Status Summary

    The first screen deals with installing the Signaling Server software and presents messages indicating the progress of the software installation process. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 135 The third screen deals with installing the IP phone firmware and presents messages indicating the progress of the IP phone firmware installation process. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 136 You need to enter the IP configuration data in the subsequent steps of this procedure. The Signaling Server role selection screen appears. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 137 Standalone Signaling Server - NRS only, press <CR> or enter a at the prompt to configure this Signaling Server as Leader. The Application configuration screen appears. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 138 NRS - Co-resident Signaling Server screen or the NRS - Standalone Signaling Server screen appears. Figure 55 Network Routing Service (NRS): Co-resident Signaling Server Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 139 NRS type: Co-resident Signaling Server screen or the NRS type: Standalone Signaling Server screen appears. Figure 57 NRS type: Co-resident Signaling Server Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 140 Standalone Signaling Server - NRS only configuration screen appears. Figure 59 Leader Signaling Server configuration Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 141 Alternate NRS IP address screen, or both (in succession) appear. Both screens appear in succession for a Standalone Signaling Server - NRS only. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 142 Alternate NRS (optional). Note: You can later update the Gatekeeper configuration using Element Manager. The IP Telephony parameter confirmation screen appears. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 143 Note: You must configure the ELAN network interface MAC address for the newly installed Signaling Server in the Element Manager node configuration web page. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 144 Figure 65 Installation Tool Main Menu Enter q to close/terminate the Installation Tool. The Installation Tool quit confirmation screen appears. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 145 Click the Tools navigation tab. Click the Database Restore option on the navigation tree. The Database Restore web page appears. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 146 Restoring tool. The user must check the tar file and possibly regenerate and upload it again. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 147: Replacing The Ntdw60 Media Gateway Controller Card

    Connect a terminal (9600-N-8-1) to port 0 of the Serial cable connected to the MGC card and boot the card. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 148: Replacing The Ntdw62 Or Ntdw64 Dsp Daughterboard

    Remove the NTDW60 Media Gateway Controller card from the Media Gateway and place the card on a clean, electrostatic discharge (ESD) surface. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 149: Replacing The Ntdw65 Voice Gateway Media Card

    Unhook the locking devices. Install the replacement card: a Pull the top and bottom locking devices away from the card faceplate. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 150: Replacing The Nt4N64 Cp Pii Call Processor Card

    Gently push the latches forward to set the card and lock it in place. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 151: Replacing The Nt4N39Aa Cp Piv Call Processor Card

    If the Call Server containing the CP PIV card is active, switch Call Servers in LD 135: Load the program. LD 135 Switch Call Servers (if necessary). SCPU Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 152 In LD 135, verify that the replaced CP PIV card can control call processing: To check replaced CP PIV. SCPU Switch Call Server back, if necessary. --End-- Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 153: Replacing The Nt4N48 System Utility Card

    Replacing the NT4N48 System Utility card 153 Replacing the NT4N48 System Utility card ATTENTION On a CS 1000E, the System Utility card minimum vintage is NT4N48BA. Procedure 24 Replacing the NT4N48 System Utility card Step Action Check the System Utility card maintenance display to verify that the Call Server containing the CP PII card to be replaced is inactive.

  • Page 154: Replacing The Ntdu67 Drive Carrier Card (Cp Pii Only)

    If the Call Server containing the Drive Carrier card is active, switch cores in LD 135: Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 155: Replacing The Ntdu64 Alarm/Fan Module

    In LD 135, on the active Call Server, rejoin the two Call Servers: JOIN --End-- Replacing the NTDU64 alarm/fan module Procedure 26 Replacing the NTDU64 alarm/fan module Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 156: Replacing The Ntdu65 Power Supply Module

    Unseat the power supply module by pulling on the module handle. Pull the power supply out of the Call Server. (See Figure 69 "Power supply module" (page 157)) Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 157 Server power module air filter (P06094950). It consists of one aluminium frame and foam insert. The air filter foam kit (N0003712) contains ten replacement foam inserts. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 158 --End-- Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 159: Accessing Media Gateway Internal Components

    The bottom of the front cover is supported by but is not secured to the cabinet. Be careful not to drop the cover. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 160: Replacing The Ntak02 Sdi/Dch Circuit Card

    Ensure the settings are the same as the existing circuit card. For information about settings see the Communication Server 1000E Installation and Commissioning (NN43041-310) Hold the SDI/DCH circuit card by the lock latches and slide it into its assigned slot until it connects with the backplane.

  • Page 161: Replacing The Ntak03 Tds/Dtr Circuit Card

    If the card is an NTBK50 with the NTBK51 DDCH daughterboard attached, disable the associated downloadable D-channel using the following overlay and commands: Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 162 Removing daughterboards from the NTBK50 card Because of the physical layout of the motherboards and daughterboards, remove the NTAK20 before the NTAK93/NTBK51. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 163 If so, lift the daughterboard off the NTBK50 and return to Step 2. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 164: Replacing The Ntak09 1.5 Mb Dti/Pri Card (Pri Applications)

    NTBK50 card” (page 163). To reinstall the daughterboards, see Procedure 34 “Installing the NTAK93/NTBK51 daughterboard before the NTAK20 daughterboard” (page 163). Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 165: Replacing The Ntak09, Ntak10, Or Ntrb21 Circuit Cards (Dti Applications)

    On the replacement DTI circuit card, configure any switches and install any daughterboards as required. Hold the replacement Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 166: Replacing Equipment Cards

    Procedure 37 Replacing equipment cards Step Action Software-disable the card with the following command: LD 32 DISC l s c Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 167: Replacing The Nt5K21 Equipment Card

    LED lights steadily and remains lit. Software-enable the card by entering: ENLC l s c When the process is complete, a system response appears. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 168: Replacing The Ntag26 Equipment Card

    To test for a dial tone across cable pairs on J1 and J2, use standard loop closure test equipment (for example, butt-in). If Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 169 Install a new protector in the same position as the faulty protector. Replace the cover plate. Test the set for proper operation. --End-- Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 170: Replacing The Ntdk20 Ssc Card

    NTDK20 SSC card. “Replacing the NTTK25 software daughterboards” (page 171). Transfer any IP daughterboards to the replacement NTDK20 SSC: Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 171: Replacing The Nttk25 Software Daughterboards

    Log in and back up the configuration files. If required, update the Boot Code on the SSC card. Power down the system. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 172 Remove the SSC from the Media Gateway. c Remove the software daughterboard from the SSC card and replace with a replacement software daughterboard of the Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 173 Confirm Restore database from the Backup Flash drive. • Reboot system by setting the power supply off, and then on. --End-- Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 174: Replacing Ip Daughterboards

    Reinstall the NTDK20 SSC circuit card in slot 0 of the Media Gateway. Reconnect the IP cable to the Media Gateway bulkhead. Power up the system. --End-- Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 175: Element Manager

    Search for maintenance functions by LD number or by functionality on the system maintenance page, as shown in Figure 74 "Element Manager Call Server maintenance" (page 176). Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 176 LD 96 – D-channel Diagnostics — D-channel commands — MSDL commands — TMDI commands • LD 32 – Network and Peripheral Equipment Diagnostics Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 177: Call Server Backup, Data Dump, And Restore

    Select Backup from the Action list, and click Submit. The Call Server Backup Waiting page opens to indicate that the Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 178 The Call Server Restore page appears. Select Restore from Backup Data (RES) in the Action list, and click Submit. --End-- Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 179: Signaling Server Maintenance

    CLI commands • access Help • configure and manage the Web-based services for Personal Directory, Redial List, and Callers List Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 180: Media Card Maintenance

    Gateway Media Cards is to remotely deliver new software and have the elements upgrade themselves. Figure 76 "Element remote upgrade flow" (page 181) shows the element remote upgrade flow. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 181 Web service and can interrupt other element upgrades. The element upgrade trigger mechanism delivers appropriate parameters to the elements to perform the upgrade, including the following: Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 182: Ld 36 Analog Trunk Card Status

    UNIT 04 = UNEQ UNIT 05 = DSBL (TRK)(DID LDR IMM/IMM) UNIT 06 = UNEQ UNIT 07 = DSBL (TRK)(TIE LDR IMM/IMM) Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 183: Media Card Maintenance

    Introduction This chapter provides information about the maintenance functions of the Media Card. Check the Nortel web site for information about the latest software, firmware and application releases. See IP Line Fundamentals (NN43100-500) for verification steps. Faceplate maintenance display codes...
  • Page 184 If the maintenance display shows a persistent T:20, indicating a software failure, and this occurs after the card is reset during a software download procedure, call the Nortel technical support for assistance in downloading new software onto the card. If a test fails on the Media Card, F:XX appears on the Hex display for three seconds after the T:13 (Testing SEEPROM) message.
  • Page 185 SNMP manager that is configured in the SNMP Manager’s list in the ITG Card properties. It also puts the system error message into the error log file containing error messages. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 186 G014 ITG1014 Ethernet carrier: <ifName> <state>. G015 ITG1015 Ethernet device failure: <ifName>. G016 ITG1016 Unused alarm value: 16. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 187 Last reset reason for card: <reasonString> where the reason String can be: Reboot command issued; Watchdog Timer Expired; Manual reset; Internal XA problem; or Unknown. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 188: Replacing A Media Card

    After a reboot, the Media Card displays a fault code of the form F:xx on the faceplate LED display and the card cannot register with the CS 1000E. This indicates an unrecoverable hardware failure. If the Media Card displays the F:08 code, this can merely indicate that the Security Device is missing from the card.

  • Page 189: Verify Media Card Software And Firmware

    Phone, IDU is effectively a "ping" command. Consequently, it can be used to test the end-to-end IP connectivity of the IP Phone. If the IP Phone is not registered with the CS 1000E, an NPR0048 message is generated. If the IP Phone is registered but idle, the system prints the IP Phone IP address and Media Card IP address and generates an NPR0053 message.

  • Page 190: Ip Line Shell Commands

    Warm rebooting the Media Card To warm reboot an out-of-service Media Card, use the following IP Line shell command: cardReset Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 191: Invoking Alarm And Log Files

    To display the number of channels for each DSP, type dspnumshow At the PDT2 shell, you can perform the following PCM tests Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 192 To start a PCM capture for a specific channel, streaming the output to the supplied destination IP address, type pcmcapturestart [channel IP address] • To stop a PCM capture, type pcmcapturestop Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 193: Proactive Voice Quality Management

    “SNMP interface” (page 202) • “Heterogeneous environments” (page 202) Introduction CS 1000E systems, that are equipped with Voice Gateway Media Cards running IP Line 4.0 or later, support Proactive Voice Quality Management (PVQM). PVQM includes the following capabilities: • Monitoring of voice quality metrics (latency, jitter, packet loss, and R-Value) for IP Phones and gateway endpoints.

  • Page 194: How Voice Quality Monitoring Works

    Latency - length of time, in seconds, for information to travel through the network • Jitter - the variability in latency, in seconds Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 195 199). Figure 77 "Voice quality monitoring flow diagram" (page 196) illustrates PVQM within the Voice over IP (VoIP) system. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 196 The QDR is forwarded to the Call Server for reporting purposes. An SNMP alarm is generated when a voice-quality metric exceeds the Warning or Unacceptable threshold. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 197: Feature Packaging

    Management (PVQM) package 401 is required. Monitoring of all other voice-quality metrics is available with base CS 1000 Release 5.5 software. Supported system types CS 1000E systems, that are equipped with Voice Gateway Media Cards running IP Line 4.0, support PVQM. Feature implementation To implement this feature, you must install the PVQM_401 software package.
  • Page 198 Changes to threshold values do not propagate to the Signaling Server or the Voice Gateway Media Card until you perform a datadump. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 199 Alarm-notification levels are defined in Table 44 "Voice-quality threshold alarm-notification levels" (page 200). Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 200 To control the number of alarms generated by the system, see Table 45 "LD 117 Configure zone alarm-notification levels" (page 201). Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 201: Diagnosing And Isolating Voice-Quality Problems

    View RUDP statistics for IP Phones, such as number of messages sent or received, retries, resets, and uptime. • Real time Transport Protocol statistics Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 202: Snmp Interface

    For details about the SNMP interface, see Communication Server 1000 Fault Management – SNMP (NN43001-719) Heterogeneous environments In a heterogeneous environment, with a mixture of Nortel equipment and third-party equipment, voice-quality monitoring, detection, and alarming are performed only on IP endpoints that have voice-quality monitoring capabilities.
  • Page 203 Detect jitter and packet loss threshold violations. Gateway Media Cards running IP Polling detects threshold violations. Line 4.0 Third-party Media Gateway Not supported. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 204 204 Proactive Voice Quality Management Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 205: Pbxlink Connection

    If an unknown Signaling Server or Voice Gateway Media Card registers with the Call Server, an ELAN0029 alarm is generated. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 206 Select pbxLinkShow from the Command list. Click Run. --End-- To display the pbxLink information for a CS 1000E system, use the LD 117 STAT SERV command at the Command Line Interface (CLI) of the Call Server. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009...

  • Page 207: Ld 117 Stat Serv Enhancement

    Table 48 "Queried information in STAT SERV" (page 208) lists the applications and describes the information provided by those applications. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 208 Figure 79 "Sample LD 117 STAT SERV output" (page 208) shows an example of LD 117 STAT SERV output. Figure 79 Sample LD 117 STAT SERV output Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 209 • busy – the number of voice gateways (DSP resources) are active/busy on the element Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 210 • reg – the number of VTRK channels are configured on the element • busy – the number of VTRK channels are active/busy on the element SSRC Signaling Server capacity Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 211: Technical Assistance Service

    • “Requesting assistance” (page 215) Nortel Technical Assistance Centers To help customers obtain maximum benefit, reliability, and satisfaction from their CS 1000E system s, Nortel provides technical assistance in resolving system problems. Table 50 "Customer Technical Services (CTS)" (page 211) lists the centers that provide this service.
  • Page 212 Telephone: 010 6510 7770 E-mail: supportj@nortel.com Hong Kong Telephone: 800 96 4199 E-mail: chinatsc@nortel.com Taiwan Telephone: 0800 810 500 E-mail: chinatsc@nortel.com Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 213: Services Available

    Table 51 "Technical service emergency classifications" (page 214) Table 52 "Technical services non-emergency classifications" (page 214) describe the service classifications. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 214 Problem that seriously affects service at in-service or cut-over date. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.

  • Page 215: Requesting Assistance

    Any questions concerning products. Except as excluded by the provisions of warranty or other agreements with Nortel, a fee for technical assistance may be charged, at rates established by Nortel. Information on rates and conditions for services are available through Nortel sales representatives.
  • Page 216 51 "Technical service emergency classifications" (page 214) Table 52 "Technical services non-emergency classifications" (page 214)) ________________________________ Description of assistance required _____________________________________________ _____________________________________________ Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 217 Element Manager 178 restore data in Element Manager 178 ELAN network interface fault indicators 82 circuit card Element Manager Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 218 CS 1000 16 button 32, 35, 50 MG 1000T 18 program 60 Intelligent Peripheral Equipment cards replacing 166 Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 219 NTDW61 CP PM Call Processor features 35 features 31 replacing 150 NTDW61 CP PM Call Processor card NT5K21 equipment card Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 220 201 user reports for Call Server faults 76 Remote access 16, 18 replacing (DTI applications) 165 Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009 Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
  • Page 222 While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.

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