Page 1 Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700...
Page 2 Users must take full responsibility for their applications of any products speciﬁed in this document. The information in this document is proprietary to Nortel Networks. Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.
Page 3: Revision History
Standard 01.01. This document is issued to support Communication Server 1000 Release 5.0. This document contains information previously contained in the following legacy documents, now retired: Communication Server 1000E: Maintenance (553-3041-500) and Communication Server 1000S: Maintenance (553-3031-500). January 2007 Standard 4.00. This document is up-issued to reﬂect addition of technical content due to CR Q01542505.
Page 5: Table Of Contents
Contents 11 Getting help from the Nortel web site 11 Getting help over the telephone from a Nortel Solutions Center 11 Getting help from a specialist by using an Express Routing Code 12 Getting help through a Nortel distributor or reseller 12...
Page 6 Fault clearing process 69 Fault indicators 72 Clearing Core Call Server faults 73 Clearing Signaling Server faults 79 Clearing MG 1000E faults 80 Clearing MG 1000T faults 87 Monitoring 100BaseT link voice Quality of Service 95 Clearing trunk faults 97 Copyright ©...
Page 7: Contents
Customer Conﬁguration Backup and Restore 103 Replacing equipment Contents 111 Removing CS 1000E Core Call Server cover 112 Replacing the NTDW61 CP PM Call Processor card 112 Replacing NTDW61 CP PM Signaling Server equipment 113 CP PM Signaling Server card replacement 113...
Page 8 LD 117 STAT SERV enhancement 185 Technical Assistance service Contents 189 Nortel Technical Assistance Centers 189 Services available 191 Requesting assistance 193 Copyright © 2007, Nortel Networks Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard Release 5.0 20 June 2007...
Page 9: New In This Release
New in this release This chapter outlines the new or updated hardware, features and procedures in Communication Server 1000E Maintenance (NN43041-700) Release 5.0 relative to Release 4.5.. Features See the following sections for information about feature changes: • "System terminal access for Media Gateway Controller" (page 20) •...
Page 10 10 New in this release • Element Manager updates Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard Release 5.0 20 June 2007 Copyright © 2007, Nortel Networks...
Page 11: How To Get Help
This section contains the following topics: • "Getting help from the Nortel web site" (page 11) • "Getting help over the telephone from a Nortel Solutions Center" (page • "Getting help from a specialist by using an Express Routing Code" (page 12) •...
Page 12: Getting Help From A Specialist By Using An Express Routing Code
12 How to get help Outside North America, go to the following web site to obtain the telephone number for your region: www.nortel.com/callus Getting help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service.
Page 13: Overview
This document is intended for individuals who conﬁgure, maintain, and troubleshoot CS 1000E systems. Conventions In this document, the CS 1000E system is referred to generically as "system." Related information This section lists information sources that relate to this document.
Page 14 To access Nortel documentation online, click the Technical Documentation link under Support on the Nortel home page: www.nortel.com CD-ROM To obtain Nortel documentation on CD-ROM, contact your Nortel Networks customer representative. Copyright © 2007, Nortel Networks Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard...
Page 15: Precautions
• Unpack or handle the cards away from electric motors, transformers, or similar machinery. Copyright © 2007, Nortel Networks DANGER To avoid the danger of electric shock, be careful when working with power equipment and connections. Warning notices are displayed and must be heeded.
Page 16 Insert the cards into compatible slots only. • Return defective or heavily contaminated cards to a repair center; do not try to repair or clean them. Copyright © 2007, Nortel Networks Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard...
Page 17: Communicating With The System
Telephony Manager (TM) • Maintenance telephone as an input-only device • Element Manager See Communication Server 1000E Installation and Commissioning (NN43041-310) for information about how to connect these devices and management tools. Copyright © 2007, Nortel Networks Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard...
Page 18: System Terminal Access For Cp Pii And Cp Piv Call Servers
System terminal access for CP PII and CP PIV Call Servers Terminal Server Because each CS 1000E Core Call Server provides only two ports for serial devices, the Terminal Server is used to provide the necessary standard serial ports for applications and devices that require them, such as printers and Call Detail Recording (CDR).
Page 19 Figure 1 CS 1000E local and remote access system terminals With the CS 1000E, a system terminal can also connect directly to the Call Server, Signaling Server, Media Cards, and Media Gateway 1000T (MG 1000T). When a system terminal is installed directly on the CP PII or CP PIV Call Server, it connects to the com 1 port.
Page 20: System Terminal Access For Media Gateway Controller
CS 1000. However, the TTY has no access to either LD 43 or LD 143. In survival mode, the SDI ports of the MG 1000E cannot be used to access the Call Server. Either port on the Signaling Server can be used for remote access.
Page 21 To use the 10BaseT Ethernet port, assign the port a unique IP address, and enable the port from the Call Server. The MG 1000E 10BaseT Ethernet port can run in Normal or Survival mode. In Normal mode, the MG 1000E does not provide access to maintenance or alarm management.
Page 22: Telephony Manager
22 Communicating with the system MG 1000E card slot assignment The MG 1000E contains physical card slots numbered 1 to 10. When conﬁguring the CS 1000 system, the physical card slot numbers must be transposed to loop, shelf, card. Connecting to the Media Card RS-232 maintenance port Connect a serial cable either to the rear P2 connector or to the faceplate connector, but not both.
Page 23 Maintenance applications With TM Maintenance Windows, maintenance overlays are grouped into hardware-related windows. The TM interface provides a comprehensive view of the CS 1000E system hardware conﬁguration. TM System Terminal Perform overlay-based tasks on the System Terminal through the TTY interface.
Page 24: Element Manager
For more information about Element Manager, see Element Manager System Reference – Administration (NN43001-632). Accessing the system Use maintenance commands to disable, enable, and test system components. To perform system maintenance on the CS 1000E, use the following: • TM Server or TM Client PC •...
Page 25 On the MG 1000T Core, the device is connected directly to the Media Gateway SDI port using the NTBK48 three-port cable. (See Communication Server 1000E Installation and Commissioning (NN43041-310) for details.) When you access the system through a system terminal, a login procedure is required.
Page 26 Trunk Diagnostic (LD 36). The following Maintenance Overlays are accessible from an IP Phone operating as a maintenance telephone: 30, 32, 33, 34, 36, 37, 38, 41, 42, 43, 45, 46, 60, and 62. Maintenance Overlay operations are supported on IP Phones except for the Tone and Digit Switch (TDS) commands of LD 34 and TONE commands of LD 46.
Page 27 SPRE code as deﬁned in the Customer Data Block in LD 21. The SPRE code is typically "1", which means you enter 191 to place the telephone in maintenance mode. To check for busy tone, enter Return (##) •...
Page 28 28 Communicating with the system Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard Release 5.0 20 June 2007 Copyright © 2007, Nortel Networks...
Page 29: Nortel Communication Server
If the Call Server temperature exceeds 60 C (140 F), it triggers a major alarm. The Call Server continues to operate, provided it does not lose power. Copyright © 2007, Nortel Networks Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard...
Page 30 LED is green. If any of the three other LEDs is red, indicating trouble, the system LED also appears red. Copyright © 2007, Nortel Networks Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard...
Page 31: Compact Flash Cards
The RMD contains the CP PM Call Server software image. Compact ﬂash LEDs on the Call Server faceplate indicate the status of the CF devices. Copyright © 2007, Nortel Networks shows the alarm/fan Module LEDs Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard...
Page 32: Circuit Card Features
ﬂash in the RMD. You format the disk in FAT16 - DOS format. Circuit card features Circuit card features describes various circuit cards and features. Copyright © 2007, Nortel Networks Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard...
Page 33: Ntdw61 Cp Pm Call Processor
• an Active CPU or Call Server Redundancy (CS RED) LED Before CS 1000 Release 5.0, the CS 1000E Core Call Server was a CP PII or CP PIV processor in its own Call Server chassis. For CS 1000 Release 5.0, the CP PM Call Server sits in one of the slots in the MG1000E chassis.
Page 34 34 Hardware maintenance tools • In a system conﬁgured for Campus Redundancy, place the two CP PM Call Servers in separate MG 1000E cabinets to increase potential survivability. The NTDW61 CP PM Call Processor card functions only with the NTDW60 Media Gateway Controller (MGC) card and does not support the Small System Controller (SSC).
Page 35 LED1 Off: 10 Mbps • LED1 Yellow: 100 Mbps • LED1 Green: 1000 Mbps Copyright © 2007, Nortel Networks CAUTION SERVICE INTERRUPTION During a sysload, active calls are disconnected and the system goes into an emergency line transfer state. Use the reset button only when speciﬁcally instructed to do so in an NTP.
Page 36: Ntdw61 Cp Pm Signaling Server
• Flashing green: pbxLink down For more detailed information about the CP PM Signaling Server, see Signaling Server Installation and Commissioning (NN43001-312). Copyright © 2007, Nortel Networks Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard Release 5.0 20 June 2007...
Page 37: Nt4N64 Pii And Nt4N39 Piv Call Processor Features
LAN2 – HSP Activity — Flashing Yellow – 10 MB — Flashing Green – 100 MB — Flashing Amber – 1000 MB (1 GB) Copyright © 2007, Nortel Networks CAUTION SERVICE INTERRUPTION Call processing is brieﬂy interrupted during an initialization.
Page 38: Cp Pii And Cp Piv System Utility Card Features
The System Utility card also contains DIP switches that specify the address of the card for Call Server 0 or Call Server 1. The Core ID switches are set in the factory. Copyright © 2007, Nortel Networks Position 1 Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard...
Page 39: Ntdw60 Media Gateway Controller Card
NTDW60 Media Gateway Controller card The NTDW60 Media Gateway Controller (MGC) card provides a gateway controller for MG 1000E IP media gateways in a CS 1000E system. The MGC card functions as a gateway controller for CP PII, CP PIV and CP PM Call Servers.
Page 40: Ntdw60 Media Gateway Controller Leds
BOOT, POST, PASS, LOAD. If a fatal error occurs during the self-test, an error code appears. The PASS and LOAD messages do not appear. Copyright © 2007, Nortel Networks Description The first message displayed when the system becomes active.
Page 41 E002 MGC0002 Critical E003 MGC0011 Critical Copyright © 2007, Nortel Networks Description Error code, where xxx is a numeric value. The system has detected a serious error. See (page 41) for error code details. IPMG super loop and MGC shelf number, where LLL is the...
Page 42: Ntdw62 And Ntdw64 Media Gateway Controller Daughterboards
NTDW64 96-port DSP daughterboard. These daughterboards transcode between IP and TDM devices in a CS 1000E. The daughterboards eliminate the need for Voice Gateway Media Cards in an MG 1000E, although the system can contain both DSP daughterboards and Voice Gateway Media Cards, if desired.
Page 43: Ntdw65 Voice Gateway Media Card Leds
Media card LED messages during normal operation Message Lxxx Fxxx Wxxx Sxxx Copyright © 2007, Nortel Networks Description The first message displayed when the MC32S media card becomes active Power-on self-test, displayed while the MC32S carries out system hardware tests...
Page 44: Circuit Card Leds
(page 162) The Maintenance display also indicates the progress of the internal self-test in the form of T:xx. Copyright © 2007, Nortel Networks Table 36 "Media Card faceplate maintenance display codes" for a description of the hex display codes. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard...
Page 45: Ntak10 Faceplate Leds
On (Red) On (Green) Flashing (Green) Copyright © 2007, Nortel Networks Definition The NTAK10 2 Mb DTI circuit card is disabled. The NTAK10 2 Mb DTI is not in disabled state. The NTAK10 2 Mb DTI circuit card is in out-of-service state. No alarm states exist, the card is not disabled, nor is it in a loopback state.
Page 46: Ntak79 Faceplate Leds
On (Yellow) On (Green) On (Red) On (Green) Flashing (Green) Copyright © 2007, Nortel Networks Definition The NTAK79 2 Mb PRI circuit card is either disabled or out-of-service state. The NTAK79 2 Mb PRI is not in disabled state. The NTAK79 2 Mb PRI circuit card is in active state.
Page 47: Ntbk50 Faceplate Leds
On (Green) On (Red) On (Yellow) On (Green) On (Red) On (Green) Copyright © 2007, Nortel Networks Definition The DCHI is equipped and disabled. The DCHI is equipped and enabled, but not necessarily established. The DCHI is switched off. 47).
Page 48: Ntak09 And Ntrb21 Faceplate Leds
Affected circuit card NTAK09 NTRB21 Copyright © 2007, Nortel Networks Definition The NTAK20 is equipped and is attempting to lock (tracking mode) to a reference. If the LED flashes continuously over an extended period of time, check the CC STAT in LD 60. If the CC is tracking, this can be an acceptable state.
Page 49: Monitor Jacks
Yellow, the SSC is disabled • Red, the SSC is running self-test • Red and ﬂashes three times, the self-test passed Copyright © 2007, Nortel Networks State Definition On (Green) The card is in loopback mode. The card is not in loopback mode.
Page 50 • red (receive) and yellow (transmit) ﬂashing, show network activity Figure 8 "SSC card faceplate" (page 51) features. Copyright © 2007, Nortel Networks Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard Release 5.0 20 June 2007...
Page 51 Circuit card features 51 Figure 8 SSC card faceplate Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard Release 5.0 20 June 2007 Copyright © 2007, Nortel Networks...
Page 52: Ntdk83 And Ntdk99 Ip Daughterboard Leds
52 Hardware maintenance tools Initialize button Similar to the Init button on the CS 1000E Core Call Server, the manual initialize (Man Int) button on the SSC card starts the Initialize program. The Initialize program can clear some equipment faults. It then rebuilds call-dependent data, and generates system messages indicating the status of the system.
Page 53 Figure 10 MG 1000T Core SSC IP daughterboard LEDs Figure 11 Media Gateway SSC IP daughterboard link LED Copyright © 2007, Nortel Networks Definition A physical connection with link pulses exists between the card and the customer’s data equipment. No connection exists.
Page 54: Elan Network Interface Leds
100 Mbps – Green LED indicates the network interface Port 0 or Port 1 is running at 100Mbps. Off indicates 10Mbps. • U1 and U2 are not used. Copyright © 2007, Nortel Networks Figure 12 "ELAN network interface LEDs on for the location and a description of the LEDs. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard...
Page 55: System Alarms
The causes of major alarms are listed in minor alarms" (page When an MG 1000E is equipped with a power fail transfer unit (PFTU), a major alarm causes designated analog (500/2500-type) telephones to connect directly to Central Ofﬁce trunks. This is called a line transfer.
Page 56: External Alarms
Temperature fault (excessive heat) Minor Conference failure Digitone receiver failure More than one fault on different cards in one MG 1000E (indicated on affected customer console only) Serial Data Interface failure Memory failure Network failure (indicated on affected console only)
Page 57: Software Maintenance Tools
— a Microsoft — an Alarm Notiﬁcation — a PC Event Log and Viewer • TM maintenance applications Copyright © 2007, Nortel Networks monitor a variety of operations, detect test hardware, isolate faults, and provides the means to check status ®...
Page 58: Maintenance Applications
The Network Loops window lists the network loops on the system. Execute actions and tasks on a selected loop by choosing commands from the Maintenance menu. Copyright © 2007, Nortel Networks Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard...
Page 59: Diagnostic Programs
TN format (c u) as the CS 1000 system. CS 1000E The CS 1000E Core Call Server and MG 1000Es support the overlay commands and TN format (l s c u) associated with Large Systems. Copyright © 2007, Nortel Networks...
Page 60: Error Monitor
60 Software maintenance tools However, a number of maintenance commands are either not supported or not applicable to the MG 1000E. for MG 1000E" (page 60) the MG 1000Es. Table 15 Unsupported overlay commands for MG 1000E Unsupported commands CPED, DISL, ENLL, LDIS, LENL, LOOP, RPED, SLFT, STEI, TIET, TTSM, and TTWI...
Page 61 (for example, if you log on to check the status of a circuit card) or the Midnight Routine runs. For the CS 1000E system, include the programs listed in used in Midnight and Background Routines" (page 62) Background Routines. Software Audit (LD 44), and Network and Signaling Diagnostic (LD 30) should always be used in the Background Routine.
Page 62 It automatically activates the Midnight and Background Routines. Load the Overlay programs manually by entering the commands through the system terminal or maintenance telephone. When the program is loaded, the program mnemonic (such as, TRK for Trunk Diagnostic) appears on the system terminal.
Page 63: Media Gateway Controller Local Diagnostic Shells
Call Server IP Address:<CS IP address> Installed daughterboards:<x> where x = 1 or 2 OS Time: Use "exit" to logout. Copyright © 2007, Nortel Networks Media Gateway Controller Local Diagnostic Shells 63 mm/dd/yyyy (hh:mm:ss) Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard...
Page 64 LDB1 rmonstatshow LDB1 <port> Copyright © 2007, Nortel Networks Description Format the internal compact flash card on the MGC. Display the total used and available disk space on the internal compact flash card. Display messages that currently appear on the LED of the MGC, except the superloop and shelf.
Page 65 Local access to the MGC debug shell For more detail about conﬁguring MGC serial ports, see Communication Server 1000E Installation and Commissioning (NN43041-310) When you connect to an MGC TTY that is not conﬁgured as a system terminal, you receive no system prompt.
Page 66: Media Gateway Controller Log File
PC Event Log and viewer The Events Monitor window displays the system Event Log, which shows all recent system alarms and events previously stored in the system history ﬁle. Copyright © 2007, Nortel Networks Description Display the current used firmware download file. See IP Line Fundamentals (NN43100-500).
Page 67: Alarm Notification
• Verify that a reported fault still needs to be cleared. • Verify that a repair procedure has cleared a fault. Copyright © 2007, Nortel Networks Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard Release 5.0 20 June 2007 Interactive diagnostics 67 Table 16 "Programs used...
Page 68 A maximum of 50 dummy globals are allowed for patches, instead of the normal ﬁve. Use of these globals are tracked, and you are given warning messages if attempting to use them for another patch. Copyright © 2007, Nortel Networks Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard...
Page 69: Clearing Faults
• "Clearing Core Call Server faults" (page 73) • "Clearing Signaling Server faults" (page 79) • "Clearing MG 1000E faults" (page 80) • "Clearing MG 1000T faults" (page 87) • "Monitoring 100BaseT link voice Quality of Service" (page 95) •...
Page 70 Ensure all LEDs on the alarm/fan module are green. Make sure all circuit cards that could have been removed are reinserted in their assigned location and enabled. Copyright © 2007, Nortel Networks CAUTION Working with ESDS devices Wear an antistatic wrist strap when handling circuit cards to prevent damage caused by static discharge.
Page 71 **** (four asterisks) LOGO Replace any covers that were removed. Tag defective equipment with a description of the fault and return it to a repair center. Copyright © 2007, Nortel Networks ATTENTION —End— Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard...
Page 72: Fault Indicators
INI001, 002, 004, 005, 007 IOD006, 007, 060, 061, 291—297 NWS030, 102, 103, 142 SYS messages SRPT 181, Major failure Copyright © 2007, Nortel Networks Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard Release 5.0 20 June 2007 Table 20 "System message fault...
Page 73: Clearing Core Call Server Faults
When call processing stops on the Call Server, you may need to replace the following equipment: • CP PM Call Processor card (NTDW61) Copyright © 2007, Nortel Networks Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard Release 5.0 20 June 2007...
Page 74 CP PIV Call Processor card (NT4N39) • System Utility card (NT4N48) • Drive Carrier card (NTDU67) • CS 1000E Core Call Server (NTDU63) • SSC card (NTDK20) • SSC Daughterboard Flash memory (NTTK25) • SSC 100BaseT IP Daughterboard (NTDK83 or NTDK99) •...
Page 75 LED is red and no TTY output on Com System constantly rebooting Copyright © 2007, Nortel Networks Possible indications The System Utility card liquid crystal display (LCD) provides system messages that indicate normal and fault conditions. Interpretations of the maintenance display codes are in the Software Input/Output Reference –...
Page 76 (CP PII only) Floppy drive not Defective floppy drive operating (CP PII only) Copyright © 2007, Nortel Networks Ensure the Enable/Disable switch is in the enabled position. If the LED remains red, test the card by entering LD 135 TEST SUTL C 15 C represents the affected Call Server, either 0 or 1.
Page 77 Note: When in shutdown mode, the power supply continues to power the LEDs on the alarm/fan module that indicate a power supply failure. Copyright © 2007, Nortel Networks If you have another CD, insert it into a known operational Drive Carrier card, and load the Software Installation Tool from the correct Install Program diskette.
Page 78 No power at outlet Server are off Defective power supply Defective alarm/fan module Copyright © 2007, Nortel Networks Turn the power switch on. Check the power cable connection to the power supply module. Ensure that it is firmly connected. If the cable is connected, check the power cable connection to the other Call Server.
Page 79: Clearing Signaling Server Faults
CD-ROM drive not accessing CD-ROM. No green light. (CP PII only) 100BT light not on Copyright © 2007, Nortel Networks If it is still not operating properly, replace the alarm/fan module. If the power supply and alarm/fan module are replaced and the symptoms persist, replace the Call Server.
Page 80: Clearing Mg 1000E Faults
Clearing MG 1000E faults Clearing ELAN network interface faults On each MG 1000E, the MGC card connects to the ELAN subnet through the ELAN network interface. A CAT5 or 100BaseT Ethernet cable connects the ELAN network interface to a Layer 2 switch on the ELAN subnet.
Page 81 Use the LD 32 command DISS l s (where l s are the loop and shelf numbers of the MG 1000E) to disable the link for testing. Test the IP connectivity between the CS 1000E Core Call Server and the Layer 2 switch by pinging the IP address of the Layer 2 switch.
Page 82 See indicators" (page 83) An overload (OVD) message on an MG 1000E indicates a network loop is disabled and that all connections on the loop are disabled. The network loop number corresponds to a speciﬁc card number in the MG 1000E.
Page 83 MG 1000E fault indicators Indicator Sample system messages Visual indicators Table 26 "MG 1000E fault causes and actions" (page 83) instructions for isolating faults in an MG 1000E. See (page 69) for complete fault clearing process. Call processing on the Media Gateway is interrupted when the NTDK20 SSC circuit card is unseated.
Page 84 Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard Release 5.0 20 June 2007 Action Disable the MG 1000E by entering: LD 32 DISS l s (where l s are the MG 1000E loop and shelf numbers) Replace the SSC card.
Page 85 Multiple system messages about this MG 1000E MG 1000E Problems with transferring, placing conference calls, or Music-on-Hold If several users cannot transfer or place conference calls, or calls do not receive Music-on-Hold (MOH), a circuit card that provides conference capability may be disabled.
Page 86 RAN (see Communication Server 1000E Planning and Engineering (NN43041-220) for details). Currently, the CS 1000E supports only Recorded Announcement Broadcast and Music Broadcast. If the fault does not clear, you may need to replace some of the following equipment: •...
Page 87: Clearing Mg 1000T Faults
Manual continuity tests can be used to isolate faults. See LD 30 in Software Input/Output Reference – Maintenance (NN43001-711) for details on performing the tests. Copyright © 2007, Nortel Networks Possible cause Defective SSC circuit card Defective IP daughterboard...
Page 88: Indicator
Faults on the MG 1000T Core can stop call processing on the MG 1000T. In addition, other equipment may not operate properly while there is an MG 1000T Core fault in the system. Copyright © 2007, Nortel Networks Possible indications ERR4062 NWS301, 401, 501 OVD001—010, 024...
Page 89 Security Device and keycode Data dump error Corrupt data on software daughterboard Security failure during an upgrade Copyright © 2007, Nortel Networks Possible indications CCED messages CED messages CIOD messages HWR messages INI001, 002, 004, 005, 007 IOD006, 007, 060, 061, 291—297...
Page 90 Defective NTDK83 IP daughterboard Defective NTDK20 SSC card Copyright © 2007, Nortel Networks Action Issue the ENLT command at the TTY. Disable the SSC card. Unseat and reseat the card and then reenable it. If the fault persists, go to the next possible cause.
Page 91 MG 1000T Intermittent trunk problems Multiple system messages about an MG 1000T Expansion Copyright © 2007, Nortel Networks Action Replace the SSC card or Media Gateway. Restore AC power. Replace the Media Gateway. Enable and test the cards by entering:...
Page 92 Gateway Nortel logo is not lit or Defective Media fan is not running Gateway Copyright © 2007, Nortel Networks Action LD 30 TEST (this command ensures that all circuit cards are reenabled in the MG 1000T). Power down the MG 1000T and remove the NTDK20 SSC card.
Page 93 Core-to-Expansion link faults can cause system initializations, disable conference capability, or disable all trunk connections on a card. The Core-to-Expansion link faults can also make functional equipment appear faulty. Copyright © 2007, Nortel Networks Action To view the status of the IP links, enter: LD 135...
Page 94: Visual Indicators
Software routers are not recommended. To troubleshoot for Layer 2 and Layer 3 LAN connection, follow the steps in Layer 2 and Layer 3 LAN connections for MG 1000T" (page Copyright © 2007, Nortel Networks Possible indications CNF messages DTA, DTC, DTI messages ERR020, 120, 4060 INI003, 008—012...
Page 95: Monitoring 100Baset Link Voice Quality Of Service
MG 1000T Expansions. Information for latency and packet loss is collected from the hardware and processed. Based on system-conﬁgured thresholds, the level of service is derived and reported Copyright © 2007, Nortel Networks Monitoring 100BaseT link voice Quality of Service 95 —End—...
Page 96 Server for the MG 1000Es and at the MG 1000T Core for the MG 1000T Expansions. Systems must meet the minimum data networking requirements from Converging the Data Network with VoIP Fundamentals (NN43001-260). Copyright © 2007, Nortel Networks PDV Max PDV Min 7.8 ms 0.5 ms...
Page 97: Clearing Trunk Faults
Clearing trunk faults This section deals with trunk faults on either the MG 1000E or MG 1000T. Trunk circuit cards provide the interface between the system and Central Ofﬁce (CO) trunks, or between PBXs. The maintenance telephone can be used to test trunks. Two types of trunk cards are considered: •...
Page 98 LD 30. Trunk connections from the main frame to the trunk cards can be checked with a butt telephone or test telephone. Check the trunk wiring at the entry point for dial tone and progress toward the Media Gateway.
Page 99 Make sure the CO equipment or other trunk equipment is not defective. equipment If there is no problem with this equipment, go to the next possible cause. Copyright © 2007, Nortel Networks Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard...
Page 100: Clearing Terminal Server Faults
Flash card or power down the Terminal Server while the Flash card LED is illuminated. Clearing IP Phone faults For IP Phone fault clearing procedures, see IP Phones Fundamentals (NN43001-368) and IP Line Fundamentals (NN43100-500). Copyright © 2007, Nortel Networks ATTENTION Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard...
Page 101: Database Management
• LD 143: Customer Conﬁguration Backup and Restore (CCBR) backs up customer data to an external device over a direct serial connection. Copyright © 2007, Nortel Networks "Call Server backup, data dump, and restore" (page Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard...
Page 102: Equipment Data Dump
Step Action Log on to the system. Insert a CF card into the active Call Server RMD slot to back up the database. Copyright © 2007, Nortel Networks Load program Begin the data dump CAUTION Loss of Data If the datadump does not succeed, do not continue.
Page 103: Customer Conﬁguration Backup And Restore
Restore or update the customer conﬁguration database when the system is operating. • Restore or update the customer conﬁguration database when the system is not operating. Copyright © 2007, Nortel Networks Customer Conﬁguration Backup and Restore 103 Load program Begin the data dump CAUTION Loss of Data If the data dump is not successful, do not continue.
Page 104: Equipment Requirements
Xmodem communications protocol Ensure that your communications package complies with the protocol speciﬁcations described in Communication Server 1000E Installation and Commissioning (NN43041-310). Not all Xmodem protocols are identical. Some may not operate properly with the CCBR feature.
Page 105 (approximately 1 minute) to avoid a system timeout. Following is an example of what can appear on the screen: .XVR Copyright © 2007, Nortel Networks Customer Conﬁguration Backup and Restore 105 ATTENTION Some transferring data is invalid. Data transfer is not attempted.
Page 106 Step Action Type LD 143. The system responds with the following: CCBR Copyright © 2007, Nortel Networks Mismatch in the data file. Corrective action: • Compare the file again with the XVR command. If the verification fails again, repeat the backup and reverify with the XVR command.
Page 107 BKP0011 When the database restore succeeds, the system responds: OK. Copyright © 2007, Nortel Networks Customer Conﬁguration Backup and Restore 107 WARNING The receiving ﬁle is erased at the start of this step. If a problem occurs during the restore procedure, do not leave the system in this state.
Page 108 ﬁnish before the character C appears 20 times (approximately 1 minute). When veriﬁcation succeeds, the system responds OK. Copyright © 2007, Nortel Networks Failure to erase the SSC file or Call Server file. Corrective action: Repeat the restore procedure. If the procedure fails...
Page 109 STAD (day) (month) (year) (hour) (minute) (second) Check the time and date entered: TTAD Customer conﬁguration database restore is complete. Copyright © 2007, Nortel Networks Customer Conﬁguration Backup and Restore 109 Indicates a mismatch. Corrective action: Repeat the XVR command.
Page 110 110 Database management To exit LD 43, type ****. —End— Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard Release 5.0 20 June 2007 Copyright © 2007, Nortel Networks...
Page 111: Replacing Equipment
Replacing equipment Contents This section contains the following topics: • "Removing CS 1000E Core Call Server cover" (page 112) • "Replacing the NTDW61 CP PM Call Processor card" (page 112) • "Replacing NTDW61 CP PM Signaling Server equipment" (page 113) •...
Page 112: Removing Cs 1000E Core Call Server Cover
"Replacing the NTTK25 software daughterboards" (page 146) • "Replacing IP daughterboards" (page 149) Before you replace circuit cards, back up the customer database. See Data Dump" (page Removing CS 1000E Core Call Server cover Procedure 11 Removing Call Server cover Step Action Simultaneously push in the spring-loaded latches at either side of the cover and pull forward.
Page 113: Replacing Ntdw61 Cp Pm Signaling Server Equipment
Slot 1 provides for easiest cabling. Lock the card into the faceplate latches. Reconnect all cables. To install Call Server software, see Communication Server 1000E Installation and Commissioning (NN43041-310). Replacing NTDW61 CP PM Signaling Server equipment Replacing a defective Signaling Server Replacing a defective CS 1000 Release 5.0 Signaling Server requires...
Page 114 Back up the NRS database Before replacing a CP PM Signaling Server card, back up the NRS database. For more information, see database" (page Copyright © 2007, Nortel Networks CAUTION Data Loss The PC utility used in the following procedure (mkbootrmd.exe) does not validate whether the drive letter entered is a valid RMD CF card.
Page 115 After you create a bootable RMD with software and you complete the NRS backup, you can replace the CP PM Signaling Server card. For more information, see (page 116). Copyright © 2007, Nortel Networks Replacing NTDW61 CP PM Signaling Server equipment 115 Load program Begin the data dump. CAUTION...
Page 116 Ensure that a terminal is connected to COM 1. Insert the bootable RMD into the CF card slot. Press the manual RESET button on the CP card faceplate. Copyright © 2007, Nortel Networks —End— Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard...
Page 117 3, 11, 0x130) Size in sectors = 0x98000 Low boundary = 0x9ffc1 High boundary = 0x1e8bdf fdiskPartCreate(0x12d5ff0c, 4, 11, 0x130) Copyright © 2007, Nortel Networks Replacing NTDW61 CP PM Signaling Server equipment 117 Validate number of hard drive partitions and size ...
Page 118 Initializing new slave device 0x12d26ee8 Retrieved old volume params with %80 confidence: Volume Parameters: cluster 195 Copyright © 2007, Nortel Networks partTablePtr = 0x12d5ff0c FAT type: 2 FAT copies, 0 clusters, 245 sectors per FAT Sectors reserved 1, hidden 63, FAT sectors 490...
Page 119 <u> - To Install Menu The system searches for available keycode ﬁles in the keycode directory on the RMD. Copyright © 2007, Nortel Networks Replacing NTDW61 CP PM Signaling Server equipment 119 FAT type: 2 FAT copies, 77660 clusters, 608 sectors per...
Page 120 If the RMD does not contain the correct software, replace it with the RMD that contains the correct software and press Enter. At the Dependency List menu, press Enter. <y> - Yes, Do the Dependency Lists installation Copyright © 2007, Nortel Networks Step Step 7and...
Page 121: Replacing The Ntdw60 Media Gateway Controller Card
Procedure 16 Replacing the NTDW60 Media Gateway Controller card Step Action Power down the main chassis. Copyright © 2007, Nortel Networks Replacing the NTDW60 Media Gateway Controller card 121 —End— Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard...
Page 122: Replacing The Ntdw62 Or Ntdw64 Dsp Daughterboard
NTDW64 DSP daughterboard" (page Insert the MGC into Slot 0 of the chassis. Reconnect all cables. To install MGC software, see Communication Server 1000E Installation and Commissioning (NN43041-310). Replacing the NTDW62 or NTDW64 DSP daughterboard To access the DSP daughterboards on the Media Gateway Controller, see Section "Replacing the NTDW60 Media Gateway Controller card"...
Page 123: Nortel Communication Server
See IP Line Fundamentals (NN43100-500) for the conﬁguration procedure. Observe the Voice Gateway Media Card faceplate display. Copyright © 2007, Nortel Networks Replacing the NTDW65 Voice Gateway Media Card 123 faceplate. gently push it until it makes contact with the backplane connector.
Page 124: Replacing The Nt4N64 Cp Pii Call Processor Card
Gently push the latches forward to set the card and lock it in place. Copyright © 2007, Nortel Networks —End— Call Servers in LD 135: To load the program.
Page 125: Replacing The Nt4N39Aa Cp Piv Call Processor Card
Call Server containing the CP PIV card to be replaced is inactive. If the Call Server containing the CP PIV card is active, switch Call Servers in LD 135: LD 135 SCPU Copyright © 2007, Nortel Networks Replacing the NT4N39AA CP PIV Call Processor card 125 ATTENTION STAT CPU JOIN To check for normal system operation.
Page 126 JOIN After the disk sync and memory sync complete, enter the following in LD 135: STAT CPU Copyright © 2007, Nortel Networks CAUTION Damage to Equipment Never force the card into the slot. It the card gets stuck, remove it and try again.
Page 127: Replacing The Nt4N48 System Utility Card
In LD 135, verify that the replaced CP PIV card can control call processing: SCPU Switch Call Server back, if necessary. Replacing the NT4N48 System Utility card On a CS 1000E, the System Utility card minimum vintage is NT4N48BA. Procedure 21 Replacing the NT4N48 System Utility card Step Action Check the System Utility card maintenance display to verify that the Call Server containing the CP PII card to be replaced is inactive.
Page 128: Replacing The Ntdu67 Drive Carrier Card (Cp Pii Only)
See Software Input/Output Administration (NN43001-611) for a description of all maintenance commands, and Software Input/Output Reference – System Messages (NN43001-712) for interpreting system messages. Copyright © 2007, Nortel Networks CAUTION Damage to Equipment Never force the card into the slot. It the card gets stuck, remove it and try again.
Page 129 When the keycode is validated against the Security Device, the Install menu is displayed. Choose <b> - To Install Software, Database, CP-BOOTROM from the Install Menu. Copyright © 2007, Nortel Networks Replacing the NTDU67 Drive Carrier card (CP PII only) 129 CAUTION Service Interruption At some point in this procedure, the system warm starts, causing a momentary interruption in call processing.
Page 130: Replacing The Ntdu64 Alarm/Fan Module
130 Replacing equipment Install the Operating Software from the Install Disk. See Communication Server 1000E Upgrades (NN43041-458). Install the Customer Database. In LD 135, check status: In LD 135, on the active Call Server, rejoin the two Call Servers: Replacing the NTDU64 alarm/fan module...
Page 131: Replacing The Ntdu65 Power Supply Module
Power supply module Before you insert the power module into the Call Server, conﬁgure the power supply switch on the rear of the module to OFF (down). Copyright © 2007, Nortel Networks Replacing the NTDU65 power supply module 131 —End—...
Page 132 Tag defective equipment with a description of the problem, and package it for return to a repair center. Figure 16 "CS 1000E power supply air ﬁlter" (page 132) Server power module air ﬁlter (P06094950). It consists of one aluminium frame and foam insert. The air ﬁlter foam kit (N0003712) contains ten replacement foam inserts.
Page 133: Accessing Media Gateway Internal Components
If the front cover lock latches are in their locked position, use a ﬂat screwdriver to slide the icon away from the latch. See "Inserting screwdriver in slot" (page Copyright © 2007, Nortel Networks Accessing Media Gateway internal components 133 —End—...
Page 134: Replacing The Ntak02 Sdi/Dch Circuit Card
Depressing latches and pulling back on front cover Replacing the NTAK02 SDI/DCH circuit card The NTAK02 SDI/DCH circuit card can be installed only on the MG 1000T platform. Copyright © 2007, Nortel Networks Figure 18 "Depressing latches and pulling 134). ATTENTION —End—...
Page 135: Replacing The Ntak03 Tds/Dtr Circuit Card
Ensure the settings are the same as the existing circuit card. For information about settings see the Communication Server 1000E Installation and Commissioning (NN43041-310). Hold the SDI/DCH circuit card by the lock latches and slide it into its assigned slot until it connects with the backplane.
Page 136: Replacing The Ntak79 Or Ntbk50 2.0 Mb Pri Card
LD 96 LD 96 Disable the Clock Controller using these commands: LD 60 Disable the PRI pack using these commands: LD 60 Copyright © 2007, Nortel Networks —End— DIS DCH X DIS DCH X DIS MSDL X DIS CC 0...
Page 137 Action Starting at the two corners opposite the connector, gently lift each corner out of the locking groove of the standoff. Copyright © 2007, Nortel Networks Replacing the NTAK79 or NTBK50 2.0 Mb PRI card 137 137). ENL CC 0...
Page 138 Apply pressure along the edge of the board where the connector is located until the standoffs at the two corners adjacent to the connector snap into a locked position. Copyright © 2007, Nortel Networks —End— Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard...
Page 139: Replacing The Ntak09 1.5 Mb Dti/Pri Card (Pri Applications)
NTAK93. To remove the NTAK20 and NTAK93 from the NTAK09 card, follow the steps in NTAK93/NTBK51 from the NTBK50 card" (page Copyright © 2007, Nortel Networks Replacing the NTAK09 1.5 Mb DTI/PRI card (PRI applications) 139 —End— DIS DCH X...
Page 140: Replacing The Ntak09, Ntak10, Or Ntrb21 Circuit Cards (Dti Applications)
Action Disable the Clock Controller by using the command: LD 60 Disable the DTI pack by using the command: LD 60 Copyright © 2007, Nortel Networks Procedure 31 "Installing the NTAK93/NTBK51 ENL CC 0 ENLL X SCK 0 TRCK PCK/SCLK —End—...
Page 141: Replacing Equipment Cards
NT8D15 E&M Trunk Card See Software Input/Output Reference – Maintenance (NN43001-711) and Software Input/Output Reference – System Messages (NN43001-712) for a description of all maintenance commands and system messages. Copyright © 2007, Nortel Networks ENL CC 0 ENLL SSCK 0 TRCK PCK/SCLK —End—...
Page 142: Replacing The Nt5K21 Equipment Card
Unhook the locking devices on the card. Pull it out of the card cage. Insert the replacement card into the vacant slot and hook the locking devices. Copyright © 2007, Nortel Networks DISC l s c —End— DISC l s c...
Page 143: Replacing The Ntag26 Equipment Card
Software-enable the card by entering: ENLC l s c When the process is complete, a system response appears. To end the program, enter four asterisks (****). Copyright © 2007, Nortel Networks Replacing the NTAG26 equipment card 143 —End— DISC l s c —End—...
Page 144: Replacing The Ntak92 Off-Premises Protection Module
Replacing the NTAK92 off-premises protection module A lightening strike can cause failure of the NTAK92 protection assembly. The ﬁrst indication of such a failure is an out-of-service telephone. To check for and replace failed protectors, follow the steps in for loop closure" (page 144)
Page 145: Replacing The Ntdk20 Ssc Card
NTDK20 SSC card. Transfer any IP daughterboards to the replacement NTDK20 SSC: • Copyright © 2007, Nortel Networks "Replacing the NTTK25 software daughterboards" (page NTDK83 Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard...
Page 146: Replacing The Nttk25 Software Daughterboards
Step Action Log in and back up the conﬁguration ﬁles. If required, update the Boot Code on the SSC card. Power down the system. Copyright © 2007, Nortel Networks NTDK99 "Replacing IP daughterboards" (page —End— WARNING Do not format the PC Card using a Windows application. Format the PC Card using the type of card on which it will be running.
Page 147 Disable all AML links using LD 48. To change the software daughterboard: a. Power down the system. b. Remove the SSC from the Media Gateway. Copyright © 2007, Nortel Networks Replacing the NTTK25 software daughterboards 147 —End— step Use LD 43.
Page 148 From the main menu, select item 4 "New System Installation - From Software Delivery Card". Proceed with the Installation Menu choices as described in Communication Server 1000E Installation and Commissioning (NN43041-310). When prompted for the choice of database, select item 2 "Basic Conﬁguration".
Page 149: Replacing Ip Daughterboards
SSC in the Media Gateway. When necessary use LD 117 to conﬁgure the new MAC address for the Media Gateway. See Communication Server 1000E Installation and Commissioning (NN43041-310). Reinstall the NTDK20 SSC circuit card in slot 0 of the Media Gateway.
Page 151: Element Manager
Element Manager. Search for maintenance functions by LD number or by functionality on the system maintenance page, as shown in Server maintenance" (page Copyright © 2007, Nortel Networks 152). Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard...
Page 152 — clock controller commands • LD 96 – D-channel Diagnostics — D-channel commands — MSDL commands — TMDI commands Copyright © 2007, Nortel Networks Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard Release 5.0 20 June 2007...
Page 153: Call Server Backup, Data Dump, And Restore
Call Server backup, data dump, and restore The Backup and Restore link of the Tools branch of the Element Manager navigator provides access to Call Server Backup and Restore functions. Copyright © 2007, Nortel Networks Call Server backup, data dump, and restore 153 154).
Page 154 The Call Server Restore function restores the backed-up ﬁles from the internal backup device to the primary device. The Restore function performs the same task as the CLI RIB command traditionally conﬁgured in LD 43. Copyright © 2007, Nortel Networks —End— WARNING The process to restore data using the Element Manager interface is immediate.
Page 155: Signaling Server Maintenance
• download new ﬁrmware • upload new ﬁrmware • telnet Copyright © 2007, Nortel Networks —End— Figure 21 "Element Manager Signaling Server maintenance" Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard Release 5.0 20 June 2007...
Page 156: Media Card Maintenance
Gatekeeper backup and restore To back up the Gatekeeper to a ﬂoppy disk from Element Manager, follow the steps in interface" (page Copyright © 2007, Nortel Networks Procedure 45 "Backing up Gatekeeper from the NRSM Web 157). Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard...
Page 157 Click one of these three options: a. Restore both the database and conﬁguration parameters b. Restore only the database c. Restore only the conﬁguration parameters Copyright © 2007, Nortel Networks —End— Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard Release 5.0 20 June 2007...
Page 158: Remote Upgrade
Gateway Media Cards is to remotely deliver new software and have the elements upgrade themselves. Figure 22 "Element remote upgrade ﬂow" (page 159) remote upgrade ﬂow. Copyright © 2007, Nortel Networks —End— —End— Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard...
Page 159 • software server address • logon and password Copyright © 2007, Nortel Networks Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard Release 5.0 20 June 2007 Remote upgrade 159...
Page 160: Ld 36 Analog Trunk Card Status
UNIT 04 = UNEQ UNIT 05 = DSBL (TRK)(DID LDR IMM/IMM) UNIT 06 = UNEQ UNIT 07 = DSBL (TRK)(TIE LDR IMM/IMM) Copyright © 2007, Nortel Networks Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard Release 5.0 20 June 2007...
Page 161: Media Card Maintenance
During power-up, the card performs multiple self-tests, including: • internal RAM test • ALU test • address mode test • Boot ROM test, timer test Copyright © 2007, Nortel Networks Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard Release 5.0 20 June 2007...
Page 162 T:02 T:03 T:04 T:05 T:06 T:07 T:08 T:09 T:10 T:11 T:12 T:13 T:14 T:15 Copyright © 2007, Nortel Networks Corresponding Fault code Message F:00 Initialization F:01 Testing Internal RAM F:02 Testing ALU F:03 Testing address modes F:04 Testing watchdog F:05...
Page 163 File on the Maintenance tab of ITG Card Properties. You can also view the log ﬁle in any text browser after uploading it to an FTP host using the LogFilePut command. Copyright © 2007, Nortel Networks Faceplate maintenance display codes 163 Corresponding...
Page 164 G016 ITG1016 G017 ITG1017 G018 ITG1018 G019 ITG1019 Copyright © 2007, Nortel Networks lists the critical ITG messages and lists the critical ITS messages. Description Card (re)booted. Task spawn failure <name>. Memory allocation failure. File IO error <operation> <object> <errno>...
Page 165 Corresponding Critical Display Error Message S000 ITS1000 S001 ITS1001 Copyright © 2007, Nortel Networks Faceplate maintenance display codes 165 Description Configuration error <param> <value> <reason>. DSP successfully reset <dsp>. DSP channel not responding, channel disabled <channel>. DSP device failure: <dsp> <errnum> <errtext>.
Page 166: Replacing A Media Card
After a reboot, the Media Card displays a fault code of the form F:xx on the faceplate LED display and the card cannot register with the CS 1000E. This indicates an unrecoverable hardware failure. If the Media Card displays the F:08 code, this can merely indicate that the Security Device is missing from the card.
Page 167: Ip Line And Ip Phone Maintenance And Diagnostics
Phone, IDU is effectively a "ping" command. Consequently, it can be used to test the end-to-end IP connectivity of the IP Phone. If the IP Phone is not registered with the CS 1000E, an NPR0048 message is generated. If the IP Phone is registered but idle, the system prints the IP Phone IP address and Media Card IP address and generates an NPR0053 message.
Page 168: Ip Line Shell Commands
DSPselfTest If the self-test fails, replace the Media Card. • To run or stop a PCM loopback test, type Copyright © 2007, Nortel Networks Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard Release 5.0 20 June 2007...
Page 169: Media Card 32S And Dsp Daughterboard Dsp Tests
IP address, type pcmcapturestart [channel IP address] • To stop a PCM capture, type pcmcapturestop Copyright © 2007, Nortel Networks Media Card 32S and DSP daughterboard DSP tests 169 Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard...
Page 171: Proactive Voice Quality Management
Two levels of voice quality alarms (Warning and Unacceptable). Alarm thresholds, conﬁgured in LD 117, are used to classify system performance as good, poor, and unacceptable. Copyright © 2007, Nortel Networks Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard...
Page 172: How Voice Quality Monitoring Works
Packet Loss - number of packets lost during transmission, in percentage • R-Value - measurement of listening R-Value using ITU E-Model. R-Value maps to Mean Opinion Score (MOS). Copyright © 2007, Nortel Networks Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard...
Page 173 SNMP alarms generated, see levels" (page Figure 23 "Voice quality monitoring ﬂow diagram" (page 174) PVQM within the Voice over IP (VoIP) system. Copyright © 2007, Nortel Networks How voice quality monitoring works 173 176). "LD 117 Conﬁgure zone alarm-notiﬁcation 177).
Page 174 4. The QDR is forwarded to the Call Server for reporting purposes. 5. An SNMP alarm is generated when a voice-quality metric exceeds the Warning or Unacceptable threshold. Copyright © 2007, Nortel Networks Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard...
Page 175: Feature Packaging
AQOS <attribute> <zone> AQOS <attribute> ALL ZQOS <zone> <attribute> ZQOS <zone> ALL Copyright © 2007, Nortel Networks Description Print QoS IP statistics by attribute for a specific zone. Print QoS IP statistics by attribute for all zones. Print QoS IP statistics by zone for a specific attribute.
Page 176 To conﬁgure voice-quality metric thresholds using Element Manager, select IP Network > QoS Thresholds from the System menu of the Element Manager navigator bar. Copyright © 2007, Nortel Networks Table 41 "LD 117 Conﬁgure voice-quality metric thresholds" Description Change voice-quality Warning thresholds on a per-call basis Where: <WarnJitter>...
Page 177 Voice-quality threshold alarms are examined for their severity relative to the alarm-notiﬁcation level settings. If the voice-quality threshold alarm severity exceeds the conﬁgured notiﬁcation level, it generates an SNMP alarm. Otherwise it is suppressed. Copyright © 2007, Nortel Networks ATTENTION Description Print all voice-quality thresholds...
Page 178 Warning alarms Allow all preceding plus per-call Unacceptable alarms Allow all preceding plus per-call Warning alarms Copyright © 2007, Nortel Networks Table 44 "Voice-quality threshold alarm-notiﬁcation levels" Description Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard Release 5.0 20 June 2007...
Page 179: Diagnosing And Isolating Voice-Quality Problems
VLAN ID, speed, and duplex. The exact statistics depend on what is available from the IP Phone for the speciﬁc endpoint. Copyright © 2007, Nortel Networks Diagnosing and isolating voice-quality problems 179 Description Change the notification level for the specified zone Where: <ZoneNumber>...
Page 180: Snmp Interface
Phase 0 and Phase I IP Phones Phase 2 IP Phones without PVQM package Copyright © 2007, Nortel Networks Table 47 "IP endpoint and voice-quality capabilities" (page Voice-quality monitoring operation Detect jitter, packet loss, and latency (when the far end is RTCP-compliant) threshold violations.
Page 181 CS 1000 and Meridian 1 systems with Voice Gateway Media Cards running IP Line 4.0 Third-party Media Gateway Copyright © 2007, Nortel Networks Voice-quality monitoring operation Detect jitter, packet loss, and latency (when the far end is RTCP-compliant) and R-Value threshold violations.
Page 182 182 Proactive Voice Quality Management Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard Release 5.0 20 June 2007 Copyright © 2007, Nortel Networks...
Page 183: Pbxlink Connection
If a known element fails to register with the Call Server, an ELAN0028 alarm is generated. If an unknown Signaling Server or Voice Gateway Media Card registers with the Call Server, an ELAN0029 alarm is generated. Copyright © 2007, Nortel Networks Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard...
Page 184 To display the pbxLink information for a Meridian 1 or CS 1000 system, use the LD 117 STAT SERV command at the Command Line Interface (CLI) of the Call Server. Copyright © 2007, Nortel Networks Figure 24 "Displaying pbxLink information in 184).
Page 185: Ld 117 Stat Serv Enhancement
Application information If an active link to an element is established, the Call Server obtains information about the applications that run on the element. Copyright © 2007, Nortel Networks LD 117 STAT SERV enhancement 185 Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard...
Page 186 Signaling Servers and Voice Gateway Media Cards Figure 25 "Sample LD 117 STAT SERV output" (page 187) example of LD 117 STAT SERV output. Copyright © 2007, Nortel Networks Information provided number of registered IP Phones number of busy IP Phones...
Page 187 STAT SERV response field NODE ID HOSTNAME ELANIP Copyright © 2007, Nortel Networks LD 117 STAT SERV enhancement 187 Description The related node. Value is a number from 0 – 9999. The alias that the system assigned to the host.
Page 188 PBXLINK DATE/TIME CONNECTED Sets VGWs VTRK SSRC Copyright © 2007, Nortel Networks Description Specifies if the element is the Leader for the related node. Value is YES or NO. The element type. Values are • SMC – Media Card 32-port card •...
Page 189: Technical Assistance Service
• "Requesting assistance" (page 193) Nortel Technical Assistance Centers To help customers obtain maximum beneﬁt, reliability, and satisfaction from their CS 1000E system s, Nortel provides technical assistance in resolving system problems. 189) lists the centers that provide this service.
Page 190 190 Technical Assistance service Location Nortel 1500 Concord Terrace Sunrise, Florida 33323 Network Technical Support (NTS) Copyright © 2007, Nortel Networks Contact Brazil Telephone: 5519 3705 7600 E-mail: entcts@nortel.com English Caribbean Telephone: 1 800 4NORTEL Spanish Caribbean Telephone: 1 954 858 7777...
Page 191: Services Available
Table 51 Technical service emergency classiﬁcations Class Degree of failure Major failure causing system degradation or outage Copyright © 2007, Nortel Networks Contact Thailand: Telephone: 001 800 611 3007 Symptoms System out-of-service with complete loss of call-processing capability.
Page 192 Nortel, a fee for technical assistance may be charged, at rates established by Nortel. Information on rates and conditions for services are available through Nortel sales representatives. Copyright © 2007, Nortel Networks Symptoms • consistently slow dial tone (eight seconds or more delay) Standby CPU out-of-service.
Page 193: Nortel Communication Server
51 "Technical service emergency classifications" (page 191) Table 52 "Technical services non-emergency classifications" (page 192)) Description of assistance required _____________________________________________ _____________________________________________ Copyright © 2007, Nortel Networks Table 53 "Checklist for service requests" before you call for service. ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________...
Page 194 34, 37, 61 Call Server backup (Element Manager) 154 clearing faults 69 EDD in Element Manager 154 fault indications 75 Copyright © 2007, Nortel Networks faults 73 removing cover 112 restore data in Element Manager 154 circuit card LEDs 44...
Page 195 82, 87 faults, call transfer 85 faults, conference call setup 85 faults, Core-to-Expansion 93 faults, ELAN network interface 80 faults, MG 1000E 82 faults, MG 1000T 87 faults, Music-on-Hold 85 faults, network, indicators 94 Hardware maintenance tools 29...
Page 196 65 Local Diagnostic Shells 63 login banner 63 remote access 65 system terminal access 20 MG 1000E faults 80 MG 1000T fault 89 MG 1000T, faults 93 Midnight Routine 61 monitor jacks 49 Copyright © 2007, Nortel Networks...
Page 197 TM system terminal 23 overlays, maintenance 23, 26, 58 overload (OVD) message 82, 87 Overload Monitor 62 Copyright © 2007, Nortel Networks PE cards, maintenance window 59 PE units, maintenance window 59 power failures external power system 56 Precautions 15 conﬁgure...
Page 198 Terminal server 18, 20 TM alarm management 22 Tools Hardware maintenance 29 Software maintenance 57 Copyright © 2007, Nortel Networks trunk cannot make or receive calls 97 trunk failure, impact 63 trunk, resident diagnostic 63 trunks E and M 97...
Page 200 Users must take full responsibility for their applications of any products speciﬁed in this document. The information in this document is proprietary to Nortel Networks. Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

Nortel 1000E Maintenance Manual

Table of Contents

New in this Release

How to Get Help

Overview

Precautions

Communicating with the System

Hardware Maintenance Tools

Software Maintenance Tools

Clearing Faults

Indicator/Visual Indicators

Indicator

Possible Indications

Database Management

Replacing Equipment

Element Manager

Media Card Maintenance

Proactive Voice Quality Management

Pbxlink Connection

Technical Assistance Service

Quick Links

Chapters

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Table of Contents