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Service Manual
8-5-43. 21-175: ROLLBACK Failed to Engage CARTRIDGE
LOCAL PANEL Message
Rollback Failed to Engage
Cartridge-- Alarm sounds
Summary
The ROLLBACK MOTOR DCM1 activated with the ROLLBACK HOME SENSOR S2 on, but S2 did not
turn off. The most likely cause is a misinserted CARTRIDGE. The error is cleared when the FRONT
DOOR is closed.
Result of Error
The IMAGER is unable to print. It can still accept and queue print jobs.
User Action
1. Try a new film CARTRIDGE.
2. If the error persists, call Service.
FE Action
1. Open the FRONT DOOR.
2. Check the GEARS on the ROLLBACK MOTOR and the ROLLER.
3. Replace GEARS as necessary.
4. Using the KNOB to slowly rotate the ROLLER, observe engagement of the teeth with the LID of the
CARTRIDGE.
5. If alignment is not correct, check that:
a. The CARTRIDGE is inserted correctly.
b. The LID of the CARTRIDGE is not bent or deformed.
8-46
Log Message
Rollback failed to engage cartridge
DICOM Message
Severity
BAD SUPPLY
1--Alert
MGZ
7F3318
2005 July Rev. B
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Troubleshooting
