Kodak 8500 User Manual
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Kodak 8500 User Manual

Kodak 8500 User Manual

Kodak user's guide professional 8500 digital photo printer
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USER'S GUIDE

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  • Page 1 USER'S GUIDE...
  • Page 2 About the online documentation Safety Precautions Paper and Image Sizes Printer Driver Interfaces Setting up the 8500 Printer Finding a Location for the 8500 Printer Unpacking the 8500 Printer Loading the Ribbon Cartridge Connecting the Cables Handling Paper Storing Paper...

  • Page 3: Troubleshooting

    Looking at the Buttons and Lights Working with Paper Canceling the continuous printing Handling and Storing Prints Keeping the 8500 Printer in Good Working Condition Cleaning the 8500 Printer Troubleshooting Light Indications and How to Resolve Them If the Printer Does Not Operate Correctly...
  • Page 4 Troubleshooting (cont.) White or multicolored spots appear on the prints Smudges, smears and fingerprints Paper does not feed 8500 Printer does not respond when you press buttons Site Specifications Printer Specifications Space Requirements Operating Environment Power Requirements Accessories and Supplies...
  • Page 5 Introduction Thank you for purchasing the Kodak Professional 8500 digital photo printer 120V (8500 printer). The 8500 printer is a thermal dye diffusion device with superior printing speed. It has a resolution of 314 pixels per inch (ppi), and prints a three-color page in about 75 seconds. Printed images are high-contrast and long lasting.
  • Page 6 About the 8500 printer The 8500 printer is the latest model of Kodak Professional’s page size thermal dye printers. Kodak’s dye-sublimination printers produce superb photographic prints and proofs. The 8500 printer is easy to install and set up, and its interface is compatible with virtually all computer environments.
  • Page 7 This manual is comprised of the six sections listed at the right: Introduction—describes the 8500 printer, available papers, printer drivers and interfaces. Setting up the 8500 Printer—describes how to set up the 8500 printer. Operating the 8500 printer—contains information on maintaining the 8500 printer and working with the paper and ribbon.

  • Page 8: Safety Precautions

    USE THE INCLUDED AC POWER CORD SO AS NOT TO INTERFERE WITH RADIO AND TELEVISION RECEPTION. WARNING: THIS THERMAL PRINTER CONTAINS LEAD. DISPOSAL OF LEAD MAY BE REGULATED DUE TO ENVIRONMENTAL CONSIDERATIONS. FOR DISPOSAL OR RECYCLING INFORMATION, PLEASE CONTACT YOUR LOCAL AUTHORITIES OR THE ELECTRONICS INDUSTRY ALLIANCE: WWW.EIAE.ORG.

  • Page 9: Operating The

    CONTENTS PRINTER DRIVER GUIDE SEARCH HELP Introduction Setting up the 8500 Printer Operating the 8500 Printer Troubleshooting Site Specifications Accessories and...

  • Page 10: Power Requirement

    NEVER INSERT ANY OBJECT INTO THE UNIT Nothing other than supplies for this printer should ever be inserted into the printer. Other items can cause a safety hazard and extensive damage to the mechanism and electronics. DO NOT SET HEAVY OBJECTS ON TOP OF THE UNIT Heavy objects can damage the unit and/or cause misoperation.
  • Page 11 Inside the paper outlet is a roller for taking out the print paper. If you insert your fingers, you may get injured. CONTENTS PRINTER DRIVER GUIDE SEARCH HELP Introduction Setting up the 8500 Printer Operating the 8500 Printer Troubleshooting Site Specifications Accessories and...
  • Page 12 BE CAREFUL WITH THE PRINTING MECHANISM Do not move the printer while the top cover is open. This may cause injury. Be careful not to catch your fingers in the printing mechanism.

  • Page 13: Connecting Cables

    UNSUITABLE LOCATIONS Avoid installing the printer in unstable locations with high vibration or in hot-springs areas where hydrogen sulfide and acidic ions are likely to be generated. PLACES WITH HIGH HUMIDITY AND DUST Do not place the unit in locations with high humidity and dust.

  • Page 14: For Long Operating Life

    Also make sure to remove the paper tray. CONTENTS PRINTER DRIVER GUIDE SEARCH HELP Introduction Setting up the 8500 Printer Operating the 8500 Printer Troubleshooting Site Specifications Accessories and...

  • Page 15: Other Cautions

    MEMORIZED IMAGES ARE STORED IN VOLATILE MEMORY AND MAY BE LOST IN THE EVENT OF POWER FLUCTUATION OR MALFUNCTION. CONTENTS PRINTER DRIVER GUIDE SEARCH HELP Introduction Setting up the 8500 Printer Operating the 8500 Printer Troubleshooting Site Specifications Accessories and...
  • Page 16 Paper and Image Sizes The 8500 printer can print on the following sizes and types of Kodak Professional Ektatherm XLS print paper. Paper Types, Sizes, and Image Sizes” image size for each. Paper and Image Sizes Paper Size 8.27” x 11.69” (210 x 297 mm) - Standard A4 paper 8.5”...

  • Page 17: Printer Driver

    Printer Driver The printer driver developed for the 8500 printer is based on high- quality Kodak photographic printing methods. The color-rendering processes that evolved are highly sophisticated. This printer driver allows you to access advanced printing options based on Kodak color science.
  • Page 18 Interfaces The 8500 printer has standard communication ports. The following interfaces are provided with the printer: IEEE-1284 Parallel CONTENTS PRINTER DRIVER GUIDE SEARCH HELP Introduction Setting up the 8500 Printer Operating the 8500 Printer Troubleshooting Site Specifications Accessories and Supplies...
  • Page 19 Setting up the 8500 Printer This section explains how to set up the 8500 printer. The steps are: 1. Finding an appropriate location for the 8500 printer 2. Unpacking the 8500 printer 3. Loading the ribbon cartridge 4. Connecting the cables 5.
  • Page 20 Allow 2 inches (5 cm) on the left and right sides, and 15.8 inches (40 cm) on the top side for air flow and cooling. The back of the 8500 printer may be placed flush against a wall. Avoid placing the 8500 printer in areas where ventilation ducts, open doors, or frequent passers-by might expose it to debris.
  • Page 21 Unpacking the 8500 Printer The following accessories are included with the 8500 printer. If any are missing, contact your dealer. Power cord CD containing the printer drivers and the documentation in PDF format. The CD also contains Adobe Acrobat Reader for accessing, viewing, and printing the documentation.
  • Page 22 Remove the shipping inserts on both sides of the paper tray inserting slot. Hold the tab. NOTE: When you do not use the 8500 printer for a long period, make sure to attach the shipping inserts on the slot or the rollers may be deformed. Push toward the inner part.

  • Page 23: Loading The Ribbon Cartridge

    100 Keep partially used ribbons in their original wrappers to protect them from dust and dirt when they are not loaded in the 8500 printer. Dust and dirt specks on the ribbon show up as much larger spots on prints.
  • Page 24 Loading the Ribbon Cartridge in the 8500 Printer The ribbon cartridge fits easily in the 8500 printer. There is only one way to correctly load the ribbon cartridge. Follow these steps to load a ribbon cartridge: Press the OPEN button to open the top cover.
  • Page 25 Set the new ribbon on the ribbon carrier as shown below. spool CONTENTS PRINTER DRIVER GUIDE ribbon handle ribbon carrier SEARCH HELP Introduction Setting up the 8500 Printer Operating the 8500 Printer Troubleshooting Site Specifications Accessories and Supplies...
  • Page 26 Turn the thick spool in the direction shown by the arrow, until the ribbon is taut. Close the top cover. CONTENTS PRINTER DRIVER GUIDE Holder SEARCH HELP Introduction Setting up the 8500 Printer Operating the 8500 Printer Troubleshooting Site Specifications Accessories and Supplies...

  • Page 27: Connecting The Cables

    Connecting the Cables You must provide the necessary interface cables, either parallel or USB. The 8500 printer has standard communication ports. USB port Parallel port CONTENTS PRINTER DRIVER GUIDE Power cord inlet SEARCH HELP Introduction Setting up the 8500 Printer...
  • Page 28 Connecting a Parallel Cable To connect a parallel (Centronics) cable: Make sure that your computer is turned off. Connect the female end (no pins) of the cable to the 8500 printer parallel port. Parallel port Connect the 25-pin end of the cable to the computer’s parallel port.
  • Page 29 Connect and secure the USB cable to the USB port. USB port Connect the power cord. Press the POWER button on the front of the 8500 printer. When the POWER light turns green, turn on your computer. Press the ONLINE button to set the 8500 printer to offline mode.

  • Page 30: Handling Paper

    100 Avoid storing a loose stack of paper out of its wrapper. CONTENTS PRINTER DRIVER GUIDE F (25 C). Avoid F (38 SEARCH HELP Introduction Setting up the 8500 Printer Operating the 8500 Printer Troubleshooting Site Specifications Accessories and Supplies...

  • Page 31: Loading The Paper Tray

    The paper tray adjusts to the size of the paper you are loading. Do not force paper that is too long or too wide into the tray. IMPORTANT: Use only the tray designed for the 8500 printer. CAUTION: A SPACER FOR PROTECTION DURING TRANSPORT IS ATTACHED INSIDE THE PAPER TRAY WHEN THE PRINTER IS SHIPPED FROM THE FACTORY.
  • Page 32 Handle the paper by the edges to avoid fingerprints on the top sheet. CONTENTS PRINTER DRIVER GUIDE Paper length adjustor Loosen the paper before unpacking. SEARCH HELP Introduction Setting up the 8500 Printer Operating the 8500 Printer Troubleshooting Site Specifications Accessories and Supplies...
  • Page 33 CONTENTS PRINTER DRIVER GUIDE printing side 50 sheets blue cardboard reverse side (logo side) SEARCH HELP Introduction Setting up the 8500 Printer Operating the 8500 Printer Troubleshooting Site Specifications Accessories and Supplies...
  • Page 34 Set the clear cover onto the paper tray. Install the paper tray in the 8500 printer. Raise the stopper. CONTENTS PRINTER DRIVER GUIDE SEARCH HELP Introduction Setting up the 8500 Printer Operating the 8500 Printer Troubleshooting Site Specifications Accessories and...

  • Page 35: Installing The Dust Covers

    Installing the Dust Covers Install the dust covers on the front and back of the 8500 printer. Front: Install the cover as shown below. (Insert the cover into the groove.) groove Back: Insert the bottom of the dust cover on the back slit of the 8500 printer.

  • Page 36: About Printer Initialization

    If the 8500 printer fails to initialize, no light illuminates on the display panel. Turn the 8500 printer off and then back on. If a light still does not illuminate, turn off both the 8500 printer and the computer. Disconnect all cables from the 8500 printer except the power cable.

  • Page 37: Making A Test Print

    Making a Test Print Making a test print verifies proper 8500 printer setup and operation, and confirms print quality. To make a test print: Press the POWER button while holding the ONLINE button. Press the PRINT button. Example of the test print...
  • Page 38 Operating the 8500 Printer This chapter provides the information you need to operate the 8500 printer. It includes: Looking at the buttons and lights Working with paper Canceling the continuous printing Handling and storing prints Keeping the 8500 printer in good working condition...
  • Page 39 MEDIA light ERROR light POWER light The following indicator lights show the status of the 8500 printer: POWER light—illuminates in green when the 8500 printer is turned ERROR light—illuminates in red when an error occurs. The light remains on until all the errors are resolved.
  • Page 40 POWER light illuminates. ONLINE button—Press to take the printer online or offline. In online mode, you can control the 8500 printer through the computer. PRINT button—Press to reprint a valid job that is still in the image buffer.
  • Page 41 Working with Paper This section describes the paper used with the 8500 printer. It also lists handling and storage guidelines. Thermal paper looks and feels like photographic paper, but it is not light sensitive. The back is imprinted with the Kodak logo. The paper is shipped as two 50-sheet packages;...
  • Page 42 8500 glossy ribbon 203 x 239 mm CAT No. 132 8459 Kodak Professional Ektatherm XtraLife 8500 matte ribbon CAT No. 801 0761 SEARCH Introduction Setting up the 8500 Printer Operating the 8500 Printer Troubleshooting Site Specifications Accessories and Supplies HELP...
  • Page 43 Kodak Thermal Paper Types, Sizes, and Image Sizes (Cont.) Type of paper Paper Size Kodak Professional 8.5 x 12” Ektatherm paper (216 x 305 mm) CAT No. 825 4989 CONTENTS PRINTER DRIVER GUIDE Maximum Image Type of Ribbon Size Kodak Professional...

  • Page 44: Handling And Storing Prints

    Your thermal images will last a long time if you use these guidelines for handling and storing them: Remove prints from the exit area ONLY AFTER the 8500 printer ejects them. Do NOT put a print back into the paper tray. Doing so can cause jams and loss of completed prints.
  • Page 45 Avoid exposure to vinyl items (those made of polyvinyl chloride) or any plastic which contains plasticizer. These items usually have a distinct plastic odor. Do not place objects on top of the 8500 printer. CONTENTS PRINTER DRIVER GUIDE F (25...
  • Page 46 Keeping the 8500 Printer in Good Working Condition To keep the 8500 printer in good working condition: Keep the 8500 printer clean. Keep the surrounding area vacuumed and litter-free. Protect the 8500 printer from tobacco smoke, dust, sand, and liquid spills. CONTENTS PRINTER DRIVER GUIDE SEARCH...
  • Page 47 To help ensure good performance and high-quality output, make sure the operating environment is clean and dust free. Clean the 8500 printer regularly as described below. Before you begin, turn off the 8500 printer and unplug it. Wipe the covers, the paper tray area, and the paper tray with water and a damp, lint-free cloth.

  • Page 48: Troubleshooting

    Troubleshooting This chapter describes the problems that you may occasionally have with the 8500 printer. It also tells how to resolve these problems. This chapter contains the following sections: Light indications and how to resolve them What to do if the 8500 printer does not operate correctly...
  • Page 49 Green Green Green Green Green Green Green Green Green Green : LED blinking : LED off SEARCH Introduction Setting up the 8500 Printer Operating the 8500 Printer Troubleshooting Site Specifications Accessories and Green Supplies Green Green Green Green Green HELP...
  • Page 50 White or colored lines and scratches White or multicolored spots appear on the prints Smudges, smears and fingerprints Paper does not feed 8500 Printer does not respond when you press buttons CONTENTS PRINTER DRIVER GUIDE Refer to “Getting Additional Help”.

  • Page 51: Clearing A Paper Jam

    Clearing a Paper Jam Paper and ribbon may occasionally jam in the 8500 printer. Jams are typically identified when the Error light becomes red. Jams may occur in the following locations: Ribbon cartridge area Front area CONTENTS PRINTER DRIVER GUIDE...
  • Page 52 Clearing a Paper Jam from the Ribbon Cartridge Area Turn off the 8500 printer. Open the top cover, and remove the ribbon cartridge. CONTENTS PRINTER DRIVER GUIDE Push the ribbon cartridge to the left and lift it up to remove it.
  • Page 53 Do not put partially-fed paper back into the paper tray. Discard any partially-fed paper from the paper tray. CONTENTS PRINTER DRIVER GUIDE SEARCH HELP Introduction Setting up the 8500 Printer Operating the 8500 Printer Troubleshooting Site Specifications Accessories and Supplies...
  • Page 54 Clearing a Paper Jam from the Front Area Turn off the 8500 printer power. Completely remove the paper tray and the front dust cover. Reach in, and pull out the partially-fed paper. Install the tray and the front dust cover in the printer.
  • Page 55 Clearing a Paper Jam from the Back Area Turn off the 8500 printer power. Remove the back dust cover. Remove the paper. Install the back dust cover. CONTENTS PRINTER DRIVER GUIDE SEARCH HELP Introduction Setting up the 8500 Printer Operating the 8500...

  • Page 56: Repairing A Torn Ribbon

    Place a piece of office tape on the center of the ribbon. Wind the takeup spool counterclockwise so that the office tape is not seen and the ribbon is straight. Install the repaired ribbon cartridge in the 8500 printer. CONTENTS PRINTER DRIVER GUIDE...

  • Page 57: Cleaning The Thermal Head

    Cleaning the thermal head helps to eliminate lines and streaks on your prints. CAUTION: Never rub or wipe anything across the thermal head except when cleaning it. To clean the thermal head: Turn off the 8500 printer, and open the top cover. CONTENTS PRINTER DRIVER GUIDE SEARCH HELP Introduction...
  • Page 58 It may be necessary to repeat Steps 1- 4 several times to remove any artifacts. If you cannot remove the artifacts, call for service. CONTENTS PRINTER DRIVER GUIDE SEARCH HELP Introduction Setting up the 8500 Printer Operating the 8500 Printer Troubleshooting Site Specifications Accessories and Supplies...

  • Page 59: Repacking The Printer

    Close the top cover. Attach the shipping inserts on both sides of the paper tray inserting slot. Put the 8500 printer in its original plastic sheet to keep it clean during shipping. Pack the printer in its original box. Replace the top foam cap.

  • Page 60: Getting Additional Help

    Getting Additional Help Your dealer of Kodak products is the best source for information about your printer and about purchasing supplies and accessories. In addition, technical support is also available on Kodak’s Web site at www.kodak.com. Call 1-800-23kodak (1-800-235-6325) from 9:00 a.m.

  • Page 61: Troubleshooting

    Refer to Loading the Ribbon Cartridge. Install a new ribbon in the ribbon carrier. Refer to Loading the Ribbon Cartridge. Load paper. Refer to Loading the Paper Tray. SEARCH Introduction Setting up the 8500 Printer Operating the 8500 Printer Troubleshooting Site Specifications Accessories and Supplies...
  • Page 62 PRINTER DRIVER GUIDE ERROR MEDIA Possible Solution Clear the paper path. Paper Jam. Remove the paper tray and ribbon cartridge. Turn off the 8500 printer power and turn it on again. SEARCH Introduction Setting up the 8500 Printer Operating the 8500...
  • Page 63 Possible Solution Load the proper paper into the tray. Close the top cover. Set the printer driver setting to the paper size in the tray. SEARCH Introduction Setting up the 8500 Printer Operating the 8500 Printer Troubleshooting Site Specifications Accessories and...

  • Page 64: Printer Does Not Turn On

    1. Wait for a while until the temperature inside the 8500 printer falls. 2. If the temperature does not fall, turn the 8500 printer off. Consider moving the 8500 printer to a location where the temperature is lower. SEARCH Introduction...
  • Page 65 During printing, the PARALLEL and USB lights are on steady. 1. Print a file that you printed previously. 2. Check the communication settings for compatibility between the 8500 printer and the host computer. 1. Disconnect the cable, and make a test print.
  • Page 66 3. Clean the print head. Refer to Cleaning the Thermal Head. If the problem persists, service is required. Possible Solution 1. Clean the 8500 printer and the surrounding area. 2. Move the 8500 printer away from room ventilation ducts or open doors. SEARCH Introduction...

  • Page 67: Paper Does Not Feed

    Handle paper and ribbon carefully. Refer to Handling the Ribbon Working with Paper. Use only Kodak Professional Ektatherm XtraLife ribbon. Possible Solution 1. Remove sheets with irregularities. 2. Check that the tray is correctly adjusted for the size paper installed.
  • Page 68 8500 Printer does not respond when you press buttons Possible Cause Printer conditions. CONTENTS PRINTER DRIVER GUIDE Possible Solution 1. Make sure that the top cover is closed. 2. Remove and reinstall the paper tray. 3. Restart the 8500 printer.

  • Page 69: Space Requirements

    Minimum space for removing the paper tray and opening the top cover: Width: 21 inches (53.4 cm) Depth: 32.3 inches (82.0 cm) Height: 15.8 inches (40.0 cm) CONTENTS PRINTER DRIVER GUIDE SEARCH HELP Introduction Setting up the 8500 Printer Operating the 8500 Printer Troubleshooting Site Specifications Accessories and Supplies...

  • Page 70: Operating Environment

    Relative humidity: 30 to 85% Power Requirements Voltage/frequency AC120V / 60Hz Power consumption 2.7 A, 210 watts CONTENTS PRINTER DRIVER GUIDE F (15 to 30 SEARCH HELP Introduction Setting up the 8500 Printer Operating the 8500 Printer Troubleshooting Site Specifications Accessories and Supplies...

  • Page 71: Accessories And Supplies

    Accessories and Supplies This chapter lists the accessories and supplies available for the Kodak Professional 8500 thermal printer and tells how to order them. Accessories Purchase these items through your dealer or distributor. Accessory Kodak Professional 8500 paper tray Kodak Professional 8500 ribbon carrier Ribbons The following ribbons are available for the 8500 printer.
  • Page 72 Paper The following paper sizes are available for the 8500 printer. Purchase paper from your printer dealer or distributor. Paper is shipped as two 50-sheet packages. NOTE: Refer to “Working with Paper” image size for each paper size. Kodak Professional Ektatherm print paper 8.27 x 11.69 in.
  • Page 73 EASTMAN KODAK COMPANY Kodak Professional Division Rochester, New York 14650 www.kodak.com/go/professional © Eastman Kodak Company, 2002. TM: Kodak, Kodak Professional P/N 2E6444...

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