Selecting Telephone Controls - Avaya IP Office 3.2 User Manual

Phone Manager Users Guide

Selecting Telephone Controls

You can control the basic telephony features of your extension by setting your preferences.
Note

If the Telephone options are unavailable, you are unable to change the settings. For more
information, see your system administrator.
To set your telephone preferences:
1. Click > Telephone.
Alternatively, click View > Preferences > Telephone. The Telephone window opens.
2. (Optional) Select the Call Waiting check box to turn on call waiting.
This allows a call to be presented to your telephone even when it is in use. A beep is heard and Call
Status shows who is calling. Press 'Recall' on the phone, or select the second call in Call Status.
You will receive the waiting call and your current call will be placed on hold. You can then swap
between calls by clicking the call you require.
Note

The Call Waiting settings are ignored if you are configured as a call appearance user.
3. (Optional) Select the Off Hook Operation check box to turn on the off hook operation.
Select Off Hook operation for the telephone to be controlled by Phone Manger Pro. You will not have
to physically lift the telephone handset from the cradle. When using a Hands Free phone or a
headset the 'phone' should be left off-hook permanently.
4. (Optional) Select the Busy on Held Calls check box to turn on busy on held calls.
If selected, when the user has a call on hold, new calls receive the busy tone (ringing if analog) or
are diverted to Voicemail if enabled, rather than ringing the user. This overrides call waiting when
the user has a call on hold.
5. Click OK to save your changes.
Page 96
15-600988 Issue 14b (14th June 2006)
Phone Manager User Guide
IP Office 3.2