Telecommuter Configurations - Avaya IP Agent Installation And User Manual

Chapter 2: Configuring the Avaya communication server
2. Enter display dialplan to access the dial plan form and then ensure that the fac
option is assigned in the dial plan.
If the fac option is not assigned in the dial plan, your dial plan does not currently support
Feature Access Codes. For more information on configuring your dial plan for Feature
Access Codes, see the documentation for your Avaya communication server.
3. Enter display feature-access-codes to view the feature-access-codes form.
4. Navigate to the call center portion of the feature-access-codes form.
Non-EAS Avaya communication servers will display only a subset of the access code
fields shown in the following figure.
Note:
The Feature Access Codes shown in the graphic are only an example and do not
Note:
need to be configured as such on your Avaya communication server. You are free
to determine your own Feature Access Codes.
5. Administer the Feature Access Codes for Login and Logout as well as any other FACs
that you want available for your agents.
If Feature Access Codes are not assigned, see the documentation for your Avaya
communication server to find instructions on adding Feature Access Codes.

Telecommuter configurations

If you will be using any telephone as your extension, this section provides the procedures and
information for proper administration of your Avaya communication server.
This section contains the following topics:
Ensuring compatibility
●
Configuring station settings
●
22
Avaya IP Agent Installation and User Guide for Citrix
on page 23
on page 24
June 2007