Queue Call Unsupervised Transfer To Queue - Avaya IP Office User Manual

7.2.5 Queue Call Unsupervised Transfer to Queue

In this scenario the agent who answered an external call to the queue transfers it to another queue and complete the
transfer without waiting to be answered.
Events
· A call is routed to the queue.
· The call is presented to the first available
agent.
· The call is answered.
· The call is put on hold pending transfer.
· The agent dials the transfer target.
· The agent completes the transfer without
waiting to be answered.
Historical
Queues
Agents
Agent A
Agent B
Agent C
Queues
Agents
Agent X
Agent Y
Agent Z
CCR 1.0 User Guide
IP Office
Calls Waiting 1
Agents Ringing 1
Answered Calls 1
Transferred 1
Answered Calls
Transferred 1
Answered
Calls
Queue Q
Queue Q2
TOTAL
Answered
Calls
Answered
Calls
Queue Q
Queue Q2
TOTAL
Answered
Calls
Queue Q Agent A
–
–
Answered Calls 1
– –
– –
Transferred 1
Answered Calls
1 1
Transferred 1
No Answer
1
1
2
Internal
Made
1
0
0
No Answer
1
1
2
Internal
Made
1
0
0
Queue Q2
–
–
–
–
–
Answered Calls 1 Answered Calls 1
Answered Calls
1
Transferred
0 1
0 0
0 1
Transferred
0 1
0 0
0 0
Transferred
0 1
0 0
0 1
Transferred
0 0
0 0
0 0
15-601130 Issue 1k (22 May 2009)
Agent X
–
–
–
–
–
Answered Calls
1
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