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Manuals and User Guides for Altigen MaxReports. We have
1
Altigen MaxReports manual available for free PDF download: Manual
Altigen MaxReports Manual (108 pages)
Brand:
Altigen
| Category:
Software
| Size: 2 MB
Table of Contents
Table of Contents
3
C Hapter
5
CHAPTER 1 Installation and Access
5
Requirements
5
Installing Maxreports
5
Accessing Maxreports Remotely
8
Hapter
9
Using Maxreports
9
Maxreports Administration
9
Administrator Profile
10
CDR Database Registration
11
C Hapter
11
Maxacd Registration
12
User Management
13
Mail Server Configuration
14
Backup and Restore
15
Log Configuration
16
Logging in to Run Reports
16
Available Reports
18
Available Report Formats
19
Running Reports
20
Setting Parameters in the Export Report Screen
22
Scheduling Favorite Reports
23
Running a Favorite Report Manually
24
Printing HTML Reports
25
CHAPTER 3 The Reports
27
Agent Reports
27
1101 - Agent Activity Event
27
1102 - Agent Call Detail Report
29
1201 - Agent Performance Summary
31
1202 - WG Calls Activity Summary Report
33
1203 - Agent State Summary Report
35
1204 - Agent WG Inbound Calls Summary Report
37
1205 - Agent WG Outbound Calls Summary Report
39
1206 - Agent Direct Calls Summary Report
41
1301 - Agent Call Volume Analysis
43
1302 - Agent Average WG Call Handling Time Analysis
45
1303 - Agent % Contribution to each WG (Inbound/Outbound)
47
1304 - Agent WG Call Answering Time Distribution
48
C Hapter
27
Workgroup Reports
50
2101 - Workgroup Call Detail Report
50
General Tab
51
2201 - Workgroup Agent(S) State
52
2202 - Workgroup Agent(S) Performance Summary
53
2203 - Workgroup Agent Call Activity Summary with % Analysis
55
2204 - Workgroup Agent Call/Time Contribution % Comparison
57
2205 - Workgroup Inbound/Outbound Call Summary with % Analysis
59
2206 - Workgroup Inbound Calls Wait Time Summary
61
2207 - Workgroup Inbound Call Handling Summary
63
2208 - Workgroup Outbound Call Handling Summary
65
2209 - Workgroup Service Level Summary Report
67
2301 - Workgroup Inbound Answered Calls Wait Time
69
2302 - Workgroup Inbound Abandoned Calls Wait Time
71
2303 - Workgroup Inbound Overflowed/Redirected Calls Wait Time
73
2304 - Workgroup Inbound Calls Handling Time
75
2305 - Workgroup Outbound Call Handling Time
76
2306 - Workgroup Inbound Call Priority
78
2307 - Workgroup Cumulative Inbound/Outbound Calls
80
2308 - Workgroup Cumulative Inbound Calls Wait Time
82
2309 - Workgroup Cumulative Inbound Calls Analysis
84
2310 - Cumulative Outbound Calls Handling
86
2311 - Total and % Inbound Calls ANS/ABN/OFL
88
2312 - Total & % WG Inbound Calls in Queue
90
2313 - Average Call Handling Time
92
2314 - Total Outbound Calls
94
2315 - Total Outbound Calls Handling Time
95
2316 - Daily Max Number of Calls in Queue
97
2317 - Daily Longest Queue Time
98
2318 - Daily Real Time Service Level
99
2319 - Historical Service Level Summary Report
100
DNIS Reports
102
3101 - DNIS Call Detail Report
102
3201 - DNIS Call Summary
104
Index
107
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